Total 45 job vacancies by ServiceNow

ServiceNow is seeking a Senior Manager, Talent Sourcing for the Technology vertical, who will play a critical role in owning and shaping our talent strategy and sourcing operating model in one of our key growth regions. This person will lead a team of managers and Talent Sourcers within APJ (predominantly India) for this vertical.

Key Responsibilities:

• Lead and develop the APJ Talent Sourcing team for Technology, ensuring accountability and performance.
• Collaborate with cross-functional recruiting teams to meet quarterly and annual hiring goals.
• Work closely with senior leadership on global sourcing and recruiting strategies.
• Provide data-driven reporting on key performance metrics, initiative progress, and areas for performance improvement.
• Manage team capacity and productivity through data analysis to align resources and meet hiring targets.
• Foster team unity and engagement by developing sourcer skills, including business acumen and influencing abilities.
• Cultivate a culture of continuous improvement, encouraging self-learning and peer-driven growth.
• Innovate and implement new sourcing techniques, tools, and emerging technologies to enhance team success.

What you get to do in this role:

• Execute the strategy and management of national, regional Academic Partnerships as assigned.
• Be a trusted advisor and guide through the Academic Partnership onboarding process for University students
• ·Supervise the Academic Partnership Program life cycle (Student enrolment, Student learning completion )
• Run workshops to encourage and promote certification amongst students
• Report on assessment and health of the assigned academic partnership relationships including KPIs
• Build early careers strategy for students and support ServiceNow customer and partner hiring process .
• Work closely with ServiceNow certified students, develop workplace skills, career ambition workshops, build confidence, grow interest and inspire
• Liaison with ServiceNow customers and partners and enable certified student hiring process to support early careers program hiring
• Take full responsibility and coordinate with partner hiring organizations and students and assist with recruitment to meet eligibility criteria, administer assessment  test, Technical interviews, and HR interviews
• Maintain metrics, dashboard, data analysis.

Team

The Expert Programs team develops and delivers the pinnacle of ServiceNow’s certification offerings, including the Architecture Excellence, Certified Technical Architect, and Certified Master Architect programs.  These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.

Role

The Expert Programs Producer is a key support agent for the delivery of the Certified Architect programs within ServiceNow.  The Producer role is responsible for the live event production, media management, platform administration, and scheduling needed to support the Expert Programs Delivery Managers in providing a world-class learning experience.

What you get to do in this role:

• Moderate the online learning experience:
  • engage learners on the platform
  • provide feedback and guidance to the participants
  • ensure a positive and productive learning experience.
• Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, troubleshooting, etc.
• Schedule, communicate, and post zoom sessions, including permissions and event invitations
• Collaborate with program managers (learning strategists) to share best practices, identify areas of improvement, and contribute to the continuous development of the program
• Edit and upload video presentations
• Convert presentation materials to shareable media
• Perform learning platform administration duties, such as creating course records, uploading content, managing registrations, and creating groups.
• Manage access to 3rd party tools(Intrepid, Duarte, etc.)
• Create required reports or summaries of key performance indicators related to programs
• Coordinate and schedule reviewers for final exam events
• Ensure volunteer reviewers are provided necessary instructions and materials
• Oversee the management of exam rubrics
• Audit and report on candidate pre-requisites
• Coordinate trainer schedules for cohort participation
• Oversee, respond to, and escalate support cases related to Expert Programs

About the Job:

We are seeking a highly skilled and experienced Senior Power BI Developer to join the ServiceNow Global Partner Data and Analytics team. The ideal candidate will have a strong background in designing and developing Power BI dashboards and reports, as well as expertise in SQL, data modeling, and the Power BI tool stack. You will play a critical role in transforming complex data into actionable insights that drive business decisions.

Responsibilities:

• Power BI Dashboard Design: Design and develop advanced Power BI reports and dashboards that are visually compelling, easy to navigate and understand.  Conduct data analysis to identify trends, patterns, and insights that can drive business decisions.
• Data Modeling: Build and maintain complex data models to support analytical needs. Work with large datasets, ensuring optimal performance and scalability. Design and implement data architecture to enable efficient data flow and transformation.
• DAX and Power BI Tool Stack Expertise: Write complex DAX formulas to support custom calculations and metrics in Power BI. Performing DAX queries and functions in Power BI Analyzing current ETL processes.
• SQL Development: Write and optimize SQL queries for data extraction, transformation, and loading (ETL) processes. Collaborate with data engineering to ensure efficient database design and query performance.
• Collaboration and Communication: Work closely with business analysts, data engineers, and other stakeholders to understand data requirements and deliver high-quality solutions.Provide training and support to end-users to maximize the adoption and effectiveness of Power BI reports.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Job Description

What you get to do in this role:

• Serve as a Trusted Deal Coach to the Sales Organization in Australia and New Zealand.
• Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
• Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices
• Review Quotes and generate Order Forms for accuracy and completeness.
• Ensure all deals are approved within pricing and discount policies.
• Interface with Order Management to ensure accuracy of booked deals
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity
• Conduct UAT testing for process improvement
• Support Quarter-end.
• Provide effective onboarding and systems trainings for sales reps
• Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process

Position Overview: ServiceNow is seeking a highly motivated and experienced Senior Staff Software Engineer in Platform Persistence to lead a team dedicated to the meticulous management of data lifecycles within the ServiceNow ecosystem. This pivotal role focuses on ensuring the efficient stewardship of data within our platform. 

The Platform Persistence team is at the forefront of some of the most impactful projects, offering visibility to the executive leadership. As part of this team, you will play a crucial role in shaping the future of our platform's data architecture and ensuring that data is stored, retrieved, and managed efficiently. 

In addition to traditional data management, this team will have a unique focus on exploring alternate storage technologies. 

Key Responsibilities: 

• Lead and guide the development team in the design and implementation of data platform solutions. 

• Writing highly scalable code leveraging best practices on concurrency and memory utilization. 

• Shape and execute data management strategies, ensuring scalability, efficiency, and security. 

• Collaborate with cross-functional teams to define and implement data-related initiatives. 

• Explore and experiment with challenging data problems including but not limited to data loss detection & recovery. 

• Champion data best practices and security standards across the organization. 

• Monitor and optimize data performance, troubleshooting and implementing improvements as needed. 

• Stay current with the latest data storage and management technologies. 

• Act as a technical leader, providing mentorship and fostering a culture of innovation and continuous improvement. 

The purpose of this position is to lead global Travel and Expense management team at Hyderabad working closely with Process owners.  Managing compliance with Travel and Expense policy, P-Card policy, working on all change management projects on Travel, Expense and Card programmes.

What you get to do in this role:

• Autonomously supervise and manage teams involved in expense audit, processing, operations, and payments.
• Serve as the initial point of contact for internal escalations, navigating through process challenges.
• Possess comprehensive knowledge of Travel, Expense, and Card programs, collaborating effectively with regional travel managers.
• Proficiently understand and navigate systems such as Workday, Bank Integration, and Card feed programs.
• Direct the team towards strategic objectives, identifying business opportunities, and ensuring proactive communication with management.
• Review team tasks, identify delays, and provide solutions for timely completion.
• Exercise judgment in highlighting risks and opportunities, training junior team members, and addressing auditors’ requirements.
• Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities.
• Assume responsibility for identifying compliance risks and providing remediation strategies.
• Prepare and maintain up-to-date process documentation, emphasizing continuous improvement.
• Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle.

Overview: Looking for experienced Product Managers who are entrepreneurial and proactive in spirit to join the ‘Enterprise Architecture' product team.

Key Attributes:

• Product Ownership | The candidate should demonstrate a track record of owning successful Enterprise product development in a SaaS environment.
• Execution | The candidate should be proactive in the action they take.
• Analytical | The candidate should understand how to interpret information and how to apply it in action. They should always be looking for ways to scale.
• Skilled Communicator | The candidate should be able to communicate and manage cross-functional teams to get results.

What you get to do in this role:   

• Lead product strategy that sets us up for success.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences. 

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite
  

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world.
• You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work.
• You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.

What you get to do in this role:

Job Description:

We are seeking a highly experienced Staff SAP S4 HANA ABAP Developer with over 12 years of expertise in SAP development and a strong focus on S/4HANA solutions. The ideal candidate will possess deep technical knowledge, along with the ability to work collaboratively in a dynamic environment to deliver high-quality SAP solutions that align with business needs.

Key Responsibilities:

• SAP ABAP Development:
  • Design, develop, and implement complex ABAP programs, reports, interfaces, enhancements, forms, and workflows in SAP environments.
  • Optimize existing ABAP code and develop performance tuning solutions for efficiency.
  • Collaborate with functional teams to understand business requirements and translate them into technical specifications.
• S/4HANA Expertise:
  • Participate in the migration of legacy SAP systems to S/4HANA, ensuring adherence to best practices and methodologies.
  • Develop and optimize CDS views, AMDP, and Fiori applications in S/4HANA.
  • Understand and implement S/4HANA data model changes and leverage new S/4HANA features for reporting and analytics.
• Technical Leadership:
  • Provide technical guidance and mentorship to junior developers and team members.
  • Lead development projects, ensuring timely delivery of high-quality SAP solutions.
  • Conduct code reviews and ensure compliance with coding standards and best practices.
• Collaboration and Communication:
  • Work closely with cross-functional teams, including business analysts, functional consultants, and project managers, to ensure alignment and understanding of project goals.
  • Participate in client meetings to gather requirements, provide updates, and demonstrate solutions.
• Documentation:
  • Maintain comprehensive documentation of technical specifications, development processes, and system configurations.
  • Contribute to knowledge-sharing sessions and maintain internal documentation repositories.

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing