Total 74 job vacancies by Serco Limited

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Forensic Psychologist – HMP Dovegate
Uttoxeter, ST14 8XR
Full Time, Permanent – 40 hours
Salary
- £43,042 per annum + company benefits
Discover an exciting opportunity to enrich your career as a Forensic Psychologist at HMP Dovegate near the Derbyshire/Staffordshire border. Joining our onsite Psychological Services team at this category B prison, you’ll play a key part in administering the delivery of Psychological Services to the men.

You will be responsible for the line management of Forensic Psychologists in Training, ensuring that all our work adheres to a code of conduct compliance and BPS guidelines. You’ll also:


- Undertake any relevant psychological assessments of the men that contribute to the safety of the establishment.
- Complete risk assessments for parole utilising appropriate risk assessment and personality assessment tools.
- Work closely with other departments to share information.
- Supervise trainee work.
- Help develop the work of Psychological Services, for example through assessments and group or individual interventions.
- Provision of specialist consultancy and training to prison staff.
- You may also be required to lead or contribute to research and participate in multi-disciplinary initiatives.


What you’ll need to do the role:

First and foremost, you will have experience of working with those convicted of offences and with completing assessments and interventions with a forensic population. We’d also like you to hold:


- HCPC registration (or be within six months of obtaining it)
- A Stage 2 Diploma in Forensic Psychology with the BPS OR hold a Stage 1 and have completed the majority of Stage 2
- If you are a Forensic Psychologist in Training on the Doctorate route you must have completed all practitioner placements and be within six months of becoming registered with the HCPC.


You’ll have knowledge in psychological theory regarding treatment of violent and sexual offending and be familiar with ‘what works’ literature and of a range of psychotherapeutic treatment approaches.

Comfortable completing parole reports and carrying out assessments such as WAIS, HCR-20, PCL-r, IPDE, VRS, you’ll also be able to work in a multi-disciplinary way and bring a collaborative approach to your work with your team and with the men.

Why Serco:


- Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.


What we offer:


- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme and more
- Funding for further training
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, retail, leisure and hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Interesting and enjoyable work
- Professional and personal development opportunities, with a wide range of training and coaching available to help you grow and enrich your career
- A safe and supportive culture


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme and more
- Funding for further training
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, retail, leisure and hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Interesting and enjoyable work
- Professional and personal development opportunities, with a wide range of training and coaching available to help you grow and enrich your career
- A safe and supportive culture

Proud member of the Disability Confident employer scheme

Salary £23,737.50
Contract: Permanent
Van and Fuel card provided including excellent Serco benefits
Location: Stoke
Working hours: Full-Time, 37.5 hours per week

You are required to have a valid UK driving licence for this role. You will be provided with a company vehicle and will be covering the Stoke up to Newcastle Under-Lyme area.
Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.
As the cleaner, you will be responsible for going around to different properties in your portfolio and completing dispersal as well as communal cleans.


What you need to do the job


- You need to have a willingness and ability to travel within the region and occasionally within the UK (a valid driver’s licence is required).
- You need good verbal & written communication skills.
- You need to be competent using IT.
- You should have previous experience of working as part of a team as well as working individually.
- Previous experience of cleaning households / large accommodation is desired.


Why Serco:


- Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
- A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
- Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer


- Pension up to – 6%
- Employee Assistance Programme
- Serco van + fuel car provide
- Serco Cleaning supplies and equipment provided
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits package
- A safe and supportive culture
- A company passionate about diversity and inclusion



#aasccareers



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location: Bath Magistrates Court
Salary: £22,502 per annum

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job, it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:

- Base Salary of £22,502 (35hrs pw)
- We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2
- £23,062 / year 3
- £23,469 / year 4
- £23,933)
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion


We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:

- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
- Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
- Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.
- Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
- Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
- Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.
- Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
- Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations


What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.

Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Try our careers assistant tool to find out more: Careers Assistant

Our Assessment Process:
Online Assessment (sent via email upon application)->Briefing call to assess eligibility -> Competency based virtual interview -> short role-play and written exercise.

Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.

#pecs


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

WCA Case Administrator Team Leader
Salary: £30,000
- £35,000Location: Bristol

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


FP&A Manager
Hybrid – Hook, Hampshire (2 days per week)
Full Time, Permanent
£75,000
- £80,000 per annum At Serco, we are looking for a proactive and experienced Financial Planning & Analysis (FP&A) Manager to join our Group Finance team. This is a key role, responsible for leading the 5-year financial planning process, managing core financial planning and analysis (FP&A) activities, and delivering high-profile analysis to senior executives.

As our FP&A Manager, you will collaborate with global divisional finance teams and offshore analysts, supporting the Group’s financial performance, strategy, and M&A activities. This position provides the opportunity to enhance financial systems, influence business decisions, and work closely with senior leadership.

We are committed to creating a place people are proud to work. As part of our Group Finance team, you will have the opportunity to shape financial processes at the highest levels, influence business decisions, and drive success across a global organisation. If you are an ambitious and results-oriented finance professional, this is the perfect opportunity for you.

Key Responsibilities:

- Lead the Group’s 5-year planning process and continuously improve forecasting and budgeting activities.
- Own and manage the Group’s Financial Planning and Analysis scenario model, ensuring enhancements are implemented effectively.
- Prepare and present financial analysis to support executive management in making key decisions on M&A, capital allocation, and refinancing.
- Collaborate with Investor Relations and Group Strategy teams, providing financial insights for external reporting and strategic initiatives.
- Support group-wide projects, including financial modelling for senior management and complex financial analysis for executive boards.
- Work closely with internal stakeholders, including business finance teams and Accenture Centre of Excellence, to deliver continuous improvements.


What You’ll Need to Do the Role:

- ACA, ACCA, or CIMA qualified with demonstrable post-qualification experience.
- Strong experience in financial planning, budgeting, and performance analysis.
- Expertise in financial modelling and a proven track record of utilising financial systems effectively.
- Demonstrated ability to work with senior management, influencing decisions and building strong relationships.
- Strong written and verbal communication skills with a focus on delivering high-quality presentations.
- A collaborative, innovative approach to problem-solving with a keen eye for detail.


What We Offer:

- Company car / £4200 cash alternative.
- Bonus scheme – 10% on target, 20% for exceeding targets.
- Private healthcare.
- Flexible working considered.
- Pension – 6%.
- Employee Assistance Programme and a variety of health and wellbeing benefits.
- Access to discounts and exclusive deals.
- 25 days of annual leave plus bank holidays, with the option to purchase more.
- Life assurance.



ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


Proud member of the Disability Confident employer scheme

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

Location: Barkingside Magistrates Court
Salary: £25,126 per annum

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job, it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day.  In addition to a rewarding career, we also offer:

- Base Salary of £25,126 (35hrs pw).
- We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2
- £25,736 / year 3
- £26,320 / year 4
- £26,925)  
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion


We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:

- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
- Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
- Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.
- Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
- Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
- Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.
- Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
- Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations


What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.

Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Try our careers assistant tool to find out more: Careers Assistant

Our Assessment Process:
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency based virtual interview -> short role-play and written exercise.

Additional Information: 
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. 

#pecs


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs


Chief Officer-Maritime North
- OOP OperationsKyle of Lochalsh, IV40 8AJPermanent, Full time, 48 hours Competitive salary plus benefits

Serco have an exciting opportunity to join the Out of Port Operations team in Kyle as a Chief Officer.
As a Chief Officer you will be in charge of day-to-day working of the Deck department, including bridge watch keeping, cargo operations and maintaining a high standard of upkeep. You will report to the Vessel Manager (whilst on board) and keep regular contact with crew/Operations Controller/Technical and Marine Superintendent/clients and other stakeholders.
Main Accountabilities:



- Plan and supervise the maintenance of all deck areas including holds, hatches and superstructure.
- In consultation with the Master, the Chief Officer is responsible for the correct loading, discharge and ballasting of the ship having proper regard for stress, strain and stability. Make sure all cargo, stores and deck equipment is secure before departure and the hatches, holds and other openings are watertight.
- Be responsible for deck stores including stowage, inventory and re-ordering as required.
- As soon, as practicable after joining the vessel, shall inspect those parts of the vessel under their supervision and for which they are responsible. This includes all deck machinery, records and inventory.
- Take every precaution to prevent any infringement of the Oil Pollution Regulations and work in close conjunction with the Chief Engineer to ensure that all precautions are taken against overside spillage during bunkering and transfer of bilges.
- Shall be one of the Watchkeeping Officers of the vessel, normally taking the 4 to 8 watch. When watchkeeping, they are in control of the vessel, and shall follow all Company Procedures on navigation and observe International Regulations.
- Keep all Deck records as required by the Company.
- Shall arrange boat drills, fire drills, oil pollution containment drills and test liferafts and their launching devices regularly as per the Company’s procedures.
- Be responsible for sounding all ballast and fresh water tanks and shall ensure that the proper records are kept in the Tank Sounding Book.
- Be responsible for the efficient running and safe operation of the equipment under their control and will notify the Chief Engineer of any defect.
- Unless required otherwise by the Master, and in addition to their navigational duties, to be responsible for deck fabric maintenance, the organisation and supervision of the deck department, for discipline of its members and the duties enumerated here.
- Manage/record the working hours worked by their staff.
- Understudy the Master so that, in the event of illness or incident, they may assume temporary command of the ship.
- Be responsible for all safety equipment and supervise the maintenance of it. The Chief Officer will issue the safety equipment and personnel protection devices and ensure that they are used.
- Ascertain properties of cargo prior to loading and ensure it is properly marked, stowed and notices displayed with details of properties of any hazardous cargo.
- Make factual reports and records of any equipment damages during loading/offloading operations and ensure that Engineering Department is notified.
- Take every precaution to ensure there are no infringements of Oil Pollution Regulations and work in close conjunction with the Chief Engineer to ensure that all precautions are taken.
- Make all calculations concerning stability data prior to departure.
- Take the station allotted to them by the Master during berthing and unberthing operations and communicate with the Master/Pilot.
- Be responsible to the Master for the maintenance of vessel security in all its forms.
- Give and receive an appropriate and detailed written handover when leaving/joining the Ship.
- Carry out any other duties as may be reasonably requested by the Master.
- To be fully conversant with the use of all safety equipment, emergency procedures and vessel contingency plans.
- Be familiar with safety routines and ensure necessary safeguards are in place before any work commences.
- Be Familiar with company safety management procedures
- specifically:
- Permit to Work/Tag Out Systems
- Serco waste disposal procedures
- Shipboard Management Team
- Shipboard Safety Committee





What you’ll need to do the role:



- Certificate of Competence as Chief Officer (3000GT) (as a minimum)
- STCW Personal Survival Techniques (5 Year Refresher Course)
- STCW Personal Safety and Social Responsibilities (5 Year Refresher Course)
- STCW Fire Prevention and Fire Fighting (5 Year Refresher Course)
- STCW Certificate of Proficiency in Survival Craft (5 Year Refresher Course)
- STCW Proficiency in Designated Security Duties (5 Year Refresher Course)
- STCW Elementary First Aid
- Unrestricted ENG1
- Methodical in approach
- Good standard of education


What we offer


- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

Proud member of the Disability Confident employer scheme

Location: Basingstoke Magistrates Court
Salary: £22,502 per annum

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job, it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:

- Base Salary of £22,502 (35hrs pw)
- We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2
- £23,062 / year 3
- £23,469 / year 4
- £23,933)
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion


We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:

- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
- Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
- Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.
- Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
- Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
- Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.
- Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
- Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations


What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.

Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Try our careers assistant tool to find out more: Careers Assistant

Our Assessment Process:
Online Assessment (sent via email upon application)->Briefing call to assess eligibility -> Competency based virtual interview -> short role-play and written exercise.

Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.

#pecs


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Senior Forensic Psychologist
Full Time, 40 hours – Permanent
Location: HMP Ashfield
Salary: Up to £61,475.75 per annum & Corporate Company Benefits

Discover an exciting opportunity to enrich your career as a Senior Forensic Psychologist at HMP Ashfield in Bristol. From a new Therapeutic Community to the use of EMDR and schema therapy, here you can enhance your experience and career with a variety of therapeutic approaches.

This isn't a typical prison psychology role. You'll be a leader, a strategist, and a catalyst for change. You'll work directly with prisoners facing complex challenges, including mental illness, personality disorders, cognitive deficits, self-harming behaviours and significant offending histories. Managing a team of forensic psychologists and forensic psychologists-in-training, you’ll use your expertise to assess risks, guide rehabilitation programmes, and empower prisoners for a positive future.
As part of our team, you’ll:


- Undertake forensic risk assessments of prisoners that contribute to the safer custody of residents
- Act as a professional witness in parole board hearings, multi-agency meetings, and other formal settings
- Lead and contribute to the development and delivery of offending behaviour programmes
- Deliver training on topics such as personality disorder, psychopathy or managing difficult behaviour
- Ensure all work adheres to our code of conduct and British Psychological Society (BPS) guidelines
- As an active stakeholder in the Rehabilitative Culture strategy of the prison, you’ll stay up-to-date on knowledge and research in the Forensic Psychology space, particularly in relation to the rehabilitation of offenders



HMP Ashfield is a category B male prison with an operational capacity is for 412 prisoners. This is a role that offers plenty of variety and contributes enormously to the important work of stabilising and reintegrating those prisoners safely and successfully back into society.

What you’ll need to do the role:


- Chartered status with the British Psychological Society
- Be registered as a Forensic Psychologist with the Health and Care Professions Council (HCPC)
- Be on the Register of Applied Psychology Practice Supervisors (RAAPS) with the BPS
- Strong awareness and knowledge of the Offender Personality Disorder pathway, with the experience and ability to make good clinical formulations of offenders with complex needs
- Experience completing parole reports and carrying out assessments such as WAIS IV, HCR-20, PCL-R, IPDE and SARA
- Ability to work in a multi-disciplinary way and bring a collaborative approach to your work with your team and with the those in our care
- Desirable: Post-qualification experience working in secure settings



Why Serco?

A place you can make an impact: Using specialist behavioural analysis, you’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence their offending behaviour. You’ll see your skills and experience make a tangible difference to the people you work with.

A place you can count on: With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression. We actively fund psychologists towards chartered and registered status, with ongoing CPD activities and a culture of promoting from within.

A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. We promote an empathic and therapeutic approach, respecting individual differences and the value of diverse perspectives.

What we offer:


- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme and more
- Funding for further training
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, retail, leisure and hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Interesting and enjoyable work
- Professional and personal development opportunities, with a wide range of training and coaching available to help you grow and enrich your career
- A safe and supportive culture


All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Proud member of the Disability Confident employer scheme

Salary: £23,000
Location: Birkdale House, Kelvin Close, Birchwood, Warrington, Cheshire, WA3 7PB
Apprenticeship working hours: Full Time Mon-Fri

Reason for the role

Due to continuous growth, we are expanding our Business Support team.
The team are responsible for ensuring our quality standards are met and KPI’s are achieved
This is a pivotal role in supporting the business to meet its vision of delivering a great customer experience, which drives trust, care, innovation, and pride.

Key Purpose
This role is responsible for supporting the AASC contract in managing complaint cases and liaising with services across the organisation to ensure timely responses and data received.
To communicate with a wide range of stakeholders including the Home Office, Service Users, and internal staff at all levels of the organisation.
To be responsible for the acknowledgement of complaints received and quality assuring responses and providing support to services on compliance.
To ensure accurate reporting is maintained and Continuous Improvement is identified where applicable

Key Accountabilities

- Collaborate with various internal and external stakeholders involved in the AASC contracts and the wider Serco organization.
- Support the Business Improvement Team in driving innovation and continuous improvement initiatives across the AASC contracts.
- Foster and maintain respectful relationships with all stakeholders, both internal and external.
- Undertake any other responsibilities reasonably assigned by your line manager that align with your role.
- Ensure we meet or exceed the Key Performance Indicators (KPIs) established for our service delivery.
- Produce management information reports in accordance with company and customer requirements.
- Accurately record data and ensure complaints are addressed effectively and in a timely manner, identifying any themes or trends.
- Oversee compliance and quality in the handling of complaints.
- Manage the Complaints and Feedback Mailbox daily, processing complaints as necessary while adhering to response standards and timelines.
- Attend and contribute to team meetings and training sessions, as well as participate in performance appraisal processes when required.
- Daily monitoring and management of Complaints and Feedback Mailbox, processing complaints as required and ensuring adherence to response standards, KPI 8 timescales and customer escalations and requests
- Attend and participate in team briefs and meetings, participate in training and appraisal processes as required

Adhere to Data Protection regulations and GDPR

Essential technical and professional skills, knowledge and qualifications
Key Skills

- Ability to successfully engage and influence
- Experience of working in a pressured, fast paced environment and meeting targets
- Organisational skills with the ability to manage a variety of tasks, and prioritise own workload to meet specific timescales
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Effective communication – both verbal and written
- Resourceful and adaptable
- Have high attention to detail and ability to problem solve
- Ability to work in a small highly motivated team in a collaborative way
- Previous experience of administration and IT platforms


Knowledge and Qualifications
Level 2 Maths and English
Prior knowledge of the AASC contract is desirable but not essential

Additional / special features of the role

- Ability to travel within the regions and occasionally within the UK (a valid UK driver’s licence is essential)
- Criminal Record Bureau checks are required (the role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks and approval by the Home Office)
- As part of the apprenticeship scheme, we’ll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered by our Apprenticeship team at Serco). You’ll also have access to a treasure trove of development opportunities and enjoy the full training, support and encouragement of our super-friendly team. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.
- Apprenticeship Qualification: L3 Business Administrator Standard

Expected Apprenticeship Duration: 18 months minimum


- Up to 6% contributory pension scheme
- Serco discounts
- A safe and supportive culture
- The chance to make a positive difference everyday with the work you do
- A company passionate about diversity and inclusion


#aasccareers




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location: Aylesbury Crown Court
Salary: £22,502 per annum

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job, it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:

- Base Salary of £22,502 (35hrs pw)
- We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2
- £23,062 / year 3
- £23,469 / year 4
- £23,933)
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion


We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:

- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
- Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
- Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.
- Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
- Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
- Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.
- Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
- Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations


What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.

Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.

Try our careers assistant tool to find out more: Careers Assistant

Our Assessment Process:
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency based virtual interview -> short role-play and written exercise.

Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.

#pecs


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location: Amersham Magistrates Court
Salary: £25,126 per annum

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job, it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day.  In addition to a rewarding career, we also offer:

- Base Salary of £25,126 (35hrs pw).
- We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2
- £25,736 / year 3
- £26,320 / year 4
- £26,925)  
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion


We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:

- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
- Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
- Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.
- Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
- Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
- Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.
- Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
- Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations


What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.

Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology.


Try our careers assistant tool to find out more: Careers Assistant

Our Assessment Process:
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency based virtual interview -> short role-play and written exercise.

Additional Information: 
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. 

#pecs


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Salary: £39,132
Location: Dovegate, Fosse Way, Doncaster, Ashfield, and Thameside.
Contract: Permanent

Join the Serco team and make a difference in the lives of others!
We are looking for an Ordained or Suitably Qualified Lay Person with good IT literacy, stakeholder management skills, and collaborative team working abilities.

As Rastafarian Chaplain you will report into the Managing Chaplain at HMP Dovegate and be part of the multi-faith team, you will have the opportunity to work with colleagues to ensure the delivery of Prison Service Specifications, deliver faith and non-faith-based courses, and contribute to the process of assurance that relevant specifications are being delivered.

You will engage with and build contacts with your faith community and provide religious care for prisoners and staff in the faith tradition and pastoral care for all as required, irrespective of faith or tradition. You will also be required to travel around our other Prisons which include Fosse Way, Doncaster, Ashfield, and Thameside.

But that's not all! HMP Dovegate has the UK’s only privately run purpose-built therapeutic facility, and the therapy offered helps offenders stop their pattern of offending. You will also have the opportunity to work with a motivated team of professionals who will encourage you and help you to succeed.

Apply now and become a part of Serco's meaningful and vital work, where you will do interesting work that matters
- delivering essential services that touch people’s lives. With diverse UK-wide operations, you'll have unrivaled opportunities to learn and develop, broaden your experience, and apply your skills in new ways. We can't wait to welcome you to the team!

Why Serco

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


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Pension (matched up to 6%)

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A fantastic culture and supportive team; continuous training and development opportunities.

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A range of benefits to support the health and wellbeing of you and your family

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Access to a huge range of discounts and exclusive deals.

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The chance to make a positive difference in a company passionate about diversity and inclusion.

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Continuous professional development opportunities



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Mail Room Administrator RAF Brize Norton, Carterton, OX18 3LXFull Time, Permanent, Mon – Fri, 37 Hours per week Salary £23,858.64 plus benefits
Here at RAF Brize Norton in Oxfordshire, Serco has been providing multi-activity and engineering support since 1997. RAF Brize Norton is the largest operating base within the Royal Air Force, providing air transport and air-to-air refuelling to the RAF fleet, and as an Administrator in our exceptionally busy Post Room, you’ll contribute enormously to the vital work carried out here. The job will touch on all walks of station life. You’ll also be part of the wider ‘whole force’ team, with c.5,800 service personnel, c.1,200 contractors and c.300 civil servants on site.
Working alongside the larger Serco Brize Norton team, the Mail Room Administrator will be responsible for assisting with the daily operation of the Station Post Room and mail delivery services.
Working collaboratively and effectively with other staff members in the section, as a team you will be responsible for maintaining great customer service standards, adhering to authorised person procedures and policies as well as complying with contractual requirements as directed by the leadership team.

Main Accountabilities:

- Ensure the delivery of effective, efficient, “right first time every time” output to our customers that follows the Serco values and behaviours.
- Provide excellent customer service (by telephone, email and in person).
- Ensure that all mail is treated appropriately and in line with local Post Room work instructions and in accordance with JSP 440.
- Assist with the delivery of mail around the Station and cover for the messenger during periods of absence.
- Notify the team leader whenever deficiencies emerge that require their attention in respect of safety, risk, compliance or standards.
- Perform other tasks which are reasonable and relevant to the role for Serco at RAF Brize Norton as directed by the team leader.


What I need to do the role?

- Must be competent in the use of the Microsoft Office package
- Must have a high standard of oral communication skills
- Must possess a UK Driving Licence
- Must be able to pass a colour perception category to enable driving air side


What we offer:

- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 24 days annual leave
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

#defenceentryroles

Proud member of the Disability Confident employer scheme