Total 14 job vacancies by Search Consultancy LTD

Customer Service
Monday - Sunday 35 hours
£23,500
6 month temp to perm contract
January start date
Hybrid in Newcastle

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!

What will you be doing?
* Supporting customers through a range of queries
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service
Monday - Sunday 35 hours
£23,500
6 month temp to perm contract
January start date
Hybrid in Newcastle

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!

What will you be doing?
* Supporting customers through a range of queries
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service
35 hours a week
£23,500
6 month temp to perm
January start date
Hybrid

Newcastle

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!

What will you be doing?
* Supporting customers through a range of queries
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Hybrid working, £12.91 per hour, 39 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in January and February 2025, interviewing for this opportunity in the next 3 weeks.

Duties:

• inbound customer service
• processing customer requests
• verifying customer identity
• updating customer records
• reporting suspicious calls to the fraud department
• providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

• 39 days annual leave AND 5 paid well-being days
• career progression
• Private medical
• 8% employer pension contribution
• hybrid working
• enhanced maternity/paternity (20 weeks full pay!)
• and many more benefits!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service

Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £23,500 per year
Contract: 6-month contract (Starting in January)

Are you passionate about providing outstanding customer service? Do you have a natural ability to help others and resolve issues effectively? If you're looking for a new challenge in a supportive and rewarding environment, we want to hear from you!

We are recruiting for a Customer Service Advisor to join a customer-focused team. In this role, you will assist customers with a variety of queries and provide effective solutions through phone, email, and chat support.

• Customer Support: Deliver excellent service to customers via phone, email, and live chat, addressing inquiries and resolving issues.
• Problem-Solving: Handle a range of customer concerns, ensuring quick and accurate resolutions.
• Account Management: Assist customers with managing their accounts, including processing requests and providing information on products and services.
• Complaint Handling: Resolve complaints professionally and empathetically, ensuring customer satisfaction.
• Record Keeping: Accurately document all customer interactions and transactions.
• Sensitive Situations: Handle sensitive customer situations with empathy, especially when dealing with vulnerable customers or bereaved family members.

• Communication Skills: Strong verbal and written communication skills.
• Customer Service Experience (Desired): Previous experience in a customer service role is beneficial but not essential. We're looking for someone with a passion for helping people and solving problems!
• Empathy and Professionalism: The ability to remain calm, professional, and empathetic in all situations.
• Problem-Solving Skills: A proactive approach to finding solutions for customers' needs.
• Attention to Detail: Ensure all interactions are recorded accurately and processes are followed.
• Willingness to Learn: We'll provide full training and support to help you succeed!

• Background Checks: You will be required to pass a credit check and DBS check as part of the recruitment process.

• Training and Support: Comprehensive training will be provided to help you succeed in the role.
• Make a Difference: Your work will have a real impact on customers' satisfaction and experience.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Team Leader
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Saturday, 35 hours per week
Salary: £25,600
Contract: 6-month contract - 6th Jan start

Are you passionate about delivering exceptional customer service? Are you're ready to take the next step in your career? If so, we want to hear from you!

We are looking for a candidate who has experience in managing customer service professionals and has the ability to work in a fast paced environment.

What the Team Leader will be doing?
* Lead and motivate a team to deliver outstanding customer service through phone, email, and chat support.
* Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
* Provide guidance and information on credit card and savings account features, terms, and services.
* Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
* Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
* Process account changes, including address updates, card replacements, and beneficiary changes.
* Maintain accurate records of customer interactions and transactions within the system.
* Ensure a high level of customer satisfaction through empathetic, professional communication.
* Collaborate with internal teams to resolve complex issues related to fraud prevention and account security.

What experience the Team Leader will need:
* Proven leadership and communication skills, both verbal and written.
* Experience in managing a team of customer service professionals.
* Strong attention to detail and a problem-solving approach.
* Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
* Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:
* Must be able to pass a credit check and DBS check as part of the application process.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £23,500
Contract: 6-month contract (January start)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries, particularly in the areas of credit cards and savings? If you're ready to take the next step in your career, we want to hear from you!

I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.

What Will You Be Doing?

• Provide outstanding customer service through phone, email, and chat support.
• Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
• Offer guidance and information on credit card and savings account features, terms, and services.
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
• Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
• Process account changes, including address updates, card replacements, and beneficiary changes.
• Maintain accurate records of customer interactions and transactions within the system.
• Ensure a high level of customer satisfaction through empathetic, professional communication.
• Have compassion, sensitivity and resilience when dealing with vulnerable customers or bereaved family members

What Do You Need to Apply?

• Proven communication skills, both verbal and written.
• Desired but not necessary experience in financial services, particularly with credit cards and savings products, or in fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving approach.
• Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
• Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company focused on customer care and fraud prevention.
• Full training and support provided to help you succeed.
• Make a meaningful impact in safeguarding customers' financial security.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Team Leader
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £25,600
Contract: 6-month contract (January start)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries, particularly in the areas of credit cards and savings? If you're ready to take the next step in your career, we want to hear from you!

I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will lead a team to support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.

What Will You Be Doing?

• Lead and motivate a team to deliver outstanding customer service through phone, email, and chat support.
• Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
• Provide guidance and information on credit card and savings account features, terms, and services.
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
• Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
• Process account changes, including address updates, card replacements, and beneficiary changes.
• Maintain accurate records of customer interactions and transactions within the system.
• Ensure a high level of customer satisfaction through empathetic, professional communication.
• Collaborate with internal teams to resolve complex issues related to fraud prevention and account security.

What Do You Need to Apply?

• Proven leadership and communication skills, both verbal and written.
• Experience in financial services, particularly with credit cards and savings products, or in fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving approach.
• Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
• Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company focused on customer care and fraud prevention.
• Full training and support provided to help you succeed.
• Make a meaningful impact in safeguarding customers' financial security.

If you're ready to lead a team in a role that protects and supports customers' financial well-being, please apply now for next steps!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ready to make a difference? Join a market-leading financial services company on a mission to help people feel happier about money!

We're looking for passionate, empathetic individuals to join our fraud support team. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real impact, we want to hear from you!

What's the role?

• Help customers who've been victims of fraud, offering support with empathy and care.
• Work flexibly during business hours (Mon-Fri, 8am-7:30pm; Sat, 9am-5pm).
• Deliver top-notch customer service while finding the best solutions for both customers and the company.
• Handle tough situations with resilience and maintain a positive, can-do attitude.

What we're looking for:

• Customer service experience (contact centre background preferred but not essential).
• Proven ability to work under pressure in a fast-paced setting.
• Strong listening skills, empathy, and a genuine desire to help others.
• An insatiably curious attitude and the confidence to challenge the norm.

What's in it for you?

• £23,500 per year for this 6-month temporary role.
• A chance to develop your skills and make a real impact.

If you're curious and ready for a challenge, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ready to make a difference? Join a market-leading financial services company on a mission to help people feel happier about money!

We're looking for passionate, empathetic individuals to join our fraud support team. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real impact, we want to hear from you!

What's the role?

• Help customers who've been victims of fraud, offering support with empathy and care.
• Work flexibly during business hours (Mon-Fri, 8am-7:30pm; Sat, 9am-5pm).
• Deliver top-notch customer service while finding the best solutions for both customers and the company.
• Handle tough situations with resilience and maintain a positive, can-do attitude.

What we're looking for:

• Customer service experience (contact centre background preferred but not essential).
• Proven ability to work under pressure in a fast-paced setting.
• Strong listening skills, empathy, and a genuine desire to help others.
• An insatiably curious attitude and the confidence to challenge the norm.

What's in it for you?

• £23,500 per year for this 6-month temporary role.
• A chance to develop your skills and make a real impact.

If you're curious and ready for a challenge, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service
Monday - Sunday 35 hours
£23,500
6 month contract
January start date
Hybrid

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Urgently required!! Temporary Role- Purchase Ledger clerk in Hull

Search Consultancy are supporting a manufacturing company to recruit a Temporary Purchase Ledger Clerk on a two month contract at their office in Hull.

This is a brilliant opportunity for an individual who is seeking a new opportunity, keen to get into a new finance role and is immediately available.

The role will consist of processing invoices accurately, preparing and processing payments, reconciling supplier statements and resolving any discrepancies. You will also be calculating VAT, maintaining accurate record of all transactions as well as assisting with month-end duties.

To be considered for this role you will ideally need to have relevant experience of at least 1 year, strong attention to detail, great organisation skills as well as communication skills. You will also need to have proficiency in Microsoft Office especially Excel and financial software systems.

The role will be paid on an hourly basis equivalent to £26,000 per annum. This will be working fully on site in Hull on full time hours working 5 days a week.

If you are seeking the new opportunity and keen to get into a new role as soon as possible and this role is the perfect fit for you, please apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Freud Customer Service Representative
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £22,000
Contract: 6-month contract (November start date)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries and supporting vulnerable customers?

I am recruiting on behalf of a leading company, who is looking to expand their fraud team. In this role, you will support customers with credit card and savings-related issues, particularly fraud cases, ensuring their accounts remain secure and protected.

What will you be doing?

• Respond to customer inquiries via phone, email, and chat regarding account details, transactions, and financial products.
• Provide information on financial products and services, such as savings accounts, loans, and credit cards.
• Assist customers with account management, including balance inquiries, transfers, and payment processing.
• Handle and resolve customer complaints, ensuring a positive resolution in line with company policies.
• Process account changes, such as address updates, beneficiary changes, and card replacements.
• Maintain accurate records of customer interactions and transactions in the system.
• Ensure a high level of customer satisfaction through professional and empathetic communication.
• Collaborate with internal teams to resolve complex queries or issues

What do you need to apply?

• Strong communication skills, both verbal and written.
• A background in financial services or fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving mindset.
• Empathy and professionalism in dealing with customers, particularly in sensitive or vulnerable situations.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company with a strong focus on customer care and fraud prevention.
• Full training and support provided.
• A chance to make a real difference in helping to protect customers' financial security.

Please apply as soon as possible for next steps!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Bid Coordinator

Location: Richmond

Position Type: Full-Time, Permanent

Salary: £50,000 - £55,000

About the Role:

An exciting opportunity has arisen for a Bid Coordinator to join a leading law firm based in Richmond. This firm, established through a merger in 2020, is known for its commitment to excellence, innovation, and fostering a "human-first" culture. With over 450 staff and multiple offices across the South-East and London, this firm is consistently ranked in The Times' Best Law Firms and recognised by Legal 500 and Chambers & Partners.

As part of their growth strategy, the firm is looking for an experienced Bid Coordinator to manage the entire bid process from end to end. Working closely with the Marketing Team Lead, you will play a critical role in ensuring the firm's bid submissions are compelling, accurate, and aligned with client and regulatory requirements.

Key Responsibilities:



- Coordinate and manage the bid process, ensuring all deadlines are met and quality standards maintained.
- Collaborate with internal teams, including legal, marketing, finance, and compliance, to gather information for bids.
- Review and ensure the accuracy, completeness, and compliance of bid documentation.
- Develop and maintain a repository of bid-related information, including templates and case studies.
- Assist in crafting bid strategies and creating impactful content aligned with client needs.
- Manage communication with clients and external partners during the bid process.
- Organise internal meetings and reviews to streamline the bid development process.
- Monitor and track bid outcomes, providing feedback and identifying areas for improvement.
- Stay updated on industry trends and best practices in bid management.
- Collaborate with the broader marketing team on related projects as needed.

Qualifications and Skills:

- Proven experience in bid coordination or a similar role, within the legal sector is essential.

- Familiarity with bidding for legal panels and using procurement portals is highly desired.
- Strong written and verbal communication skills, with a keen eye for detail.
- Excellent organisational and time management abilities, capable of handling multiple priorities.
- Proficiency in Microsoft Office and bid management tools.
- Knowledge of tendering processes and regulations.
- A proactive and collaborative mindset, with a strong team-oriented approach.
- Degree-level education in business, marketing, or a related field is preferred.

Additional Information:

- The role involves occasional travel to other office locations.
- You will report directly to the Marketing Team Lead.

This is a fantastic opportunity for a candidate with legal sector bid experience to join a thriving, innovative firm. If you're detail-oriented, organised, and ready to make a meaningful impact, we'd love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.