Total 6 job vacancies by Search Consultancy LTD

Job Title: Regional Customer Service Officer

Job Reference: WW-CS-RCSO

Salary: £24,000 per year (Grade 1)

Location: Edinburgh

Hours: 37 hours per week, Mon-Fri (Standard office hours: 0900-1700 on a shift rotation)

Holiday: 25 days annual leave + 9 public holidays



Job Purpose:

To manage all customer enquiries, ensuring service levels are met in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).



Key Responsibilities:

Manage Incoming Customer Enquiries:


Resolve all customer enquiries, focusing on "right first time" resolution.

Provide relevant advice and make referrals to third parties when needed.

Maintain up-to-date knowledge of energy efficiency measures available.

Meet individual performance targets and provide excellent customer service.


Handle Exceptions to Customer Journey:


Identify and resolve delays or issues in the customer journey.

Build relationships with local third parties and liaise with subcontractors to smooth customer journeys, especially in cases of delays to installations.

Provide face-to-face support for customers with communication challenges when required.

Suggest improvements to service delivery and the overall customer experience.


Support Complaints & Appeals:


Handle customer complaints and appeals, ensuring compliance with SLAs.
Act as a key contact for complaints assigned by the Customer Manager or Senior Customer Service Officer.


Key Contacts:

Home Energy Scotland

Energy Saving Trust

Installation Companies


General Terms & Conditions:


No overtime payments for this role.

A Disclosure Scotland check may be required.
Employment may be terminated based on the results of the check.

Responsibilities may be reviewed and modified in consultation with line management.

This position does not involve line management duties.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Dutch Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Dutch?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Turkish Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Turkish?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Search Recruitment are partnering with an Edinburgh based business to recruit a Finance Manager to provide strategic financial guidance and support the senior leadership team.

Within the role, you'll be responsible for delivering insightful financial analysis, managing cash flow, overseeing regulatory compliance, and leading the budgeting and financial planning processes.

If you're a Qualified or Qualified by Experience Accountant looking to join a supportive, dynamic team and are comfortable engaging with key stakeholders at all levels of business, you'd be encouraged to apply.

Your key responsibilities will include:
* Support senior management with data-driven financial insights to help achieve strategic and financial objectives.
* Prepare and present accurate monthly management accounts and cash flow forecasts.
* Manage and streamline accounting processes to maximise efficiency.
* Oversee cash flow management.
* Produce year-end statutory accounts.
* Ensure compliance with UK and international regulations, including VAT.
* Lead the annual budget process and maintain updated financial forecasts.
* Develop key performance metrics and recommend actions to address variances.
* Identify financial risks and deliver effective mitigation.

Key skills and experience you'll ideally have:
* A Qualified or Qualified by Experience Accountant
* Strong IT and analytical skills.
* Strong strategic finance background.
* Exceptional attention to detail and ability to deliver accurate reporting on time.
* Effective communicator with a collaborative approach.
* Confident delivering strategic analysis and hands-on accounting tasks.

What's in it for you:
* Flexible hybrid working options.
* Opportunities for career progression and personal development.
* Private health insurance.
* A salary range of circa 50k- 60k, depending on experience.

If you'd like to apply or find out more, please submit your CV via the advert at the earliest opportunity or get in touch at fergus.wade@search.co.uk.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Sous Chef
Location: Edinburgh - 10 minute walk from city centre
Salary: £32,000 per annum + Service Charge

Are you a talented Sous Chef looking to step up in a small, quality-driven kitchen? We are seeking a career driven Sous Chef to support the Head Chef at a luxury boutique hotel in Edinburgh. With up to 40 covers, the kitchen focuses on creating seasonal, Scottish-inspired dishes, using the best of local produce in a 5-5-5 menu format.

About the Role

As Sous Chef, you'll play a key role in the kitchen team, helping to shape the menu and maintain high standards. This role involves assisting with all aspects of kitchen management, supporting the Head Chef in leading the team, and ensuring service runs smoothly and efficiently.

Key Responsibilities:
* Assist the Head Chef with daily operations, from prep through to service.
* Help with team management, including training and supervising junior chefs.
* Ensure food hygiene and health and safety standards are upheld.
* Support with stock management, ordering, and maintaining gross profit margins.
* Step up to lead the kitchen in the Head Chef's absence.

What We're Looking For:
* Proven experience as a Sous Chef or a strong Chef de Partie ready to take the next step.
* Passion for cooking with fresh, seasonal ingredients and knowledge of Scottish produce.
* Strong organisational skills and the ability to stay calm under pressure.
* An interest in developing both practical and management skills.

This is a fantastic opportunity to join a small but hugely ambitious and dedicated team, develop your culinary skills, and gain further kitchen management experience. If you're ready for a new challenge, we'd love to hear from you. Apply now or send an up to date CV to Andrew.Miller@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Head Chef

Location: Edinburgh, West End
Salary: £36,000 per annum + Service Charge

Are you an experienced and ambitious Head Chef looking to make a mark in Edinburgh? This may well be the role for you…

I'm delighted to be working alongside and recruiting for a luxury small hotel, located in Edinburgh's West End. This is a chance for someone to roll up their sleeves and really make a meaningful contribution to the business as the venue embarks on a new journey.

About the Role

As Head Chef, you'll have the freedom to develop a menu that changes with the seasons, with a focus on letting the ingredients speak for themselves. The current 5-5-5 menu offers guests the chance to sample what Scotland has to offer and we're looking for someone who can bring fresh ideas while maintaining quality and consistency.

Key Responsibilities:
* Oversee all Back of House operations, including team management, rota planning, holidays, and staff training.
* Ensure health and safety and food hygiene standards are met and always maintained.
* Manage gross profit and work within set budgets.
* Work closely with senior management to enhance guest satisfaction and help drive business.
* Maintain a high standard of food quality and presentation through a hands-on approach.

What We're Looking For:
* Strong kitchen management experience, with a track record of leading a team effectively.
* A creative approach to menu development with a focus on seasonal, locally sourced ingredients where possible.
* Excellent organisational skills.
* Financial understanding, including gross profit and cost control.

If you're looking to take on a new challenge and work with a talented team in a supportive environment, I'd love to hear from you. Apply now or get in contact with Andrew at Andrew.Miller@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.