Total 102 customer service job vacancies in coventry west midlands cv1 4fs

Looking for a fresh new start in 2025?
Our exclusive West Lothian based client is expanding their customer service team and looking for an experienced call handler and administrator to join their successful team.
Working in the financial sector you will be the first point of contact for all major stakeholders wishing to discuss their applications or enquiries. You will be tasked with building rapport and leaving a positive impression on each and every interaction.
Although this is a customer service position you will be expected to achieve KPI's based on quality and compliance, especially with being in the finance sector, if successful in this role you would tasked with the following:
* Excellent customer service skills and experience
* Liaise with key stakeholders throughout the journey, including solicitors, intermediaries and lenders
* Planning and organising workload effectively to meet client expectations
* Excellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systems
* Achieve daily, weekly, monthly objectives & KPIs as set by your Manager
* Maximise cross sale opportunities across the business
If you have experience within the financial sector then this would be an advantage but failing this we are looking for someone with several years customer service experience within a call centre setting and ideally within a regulated industry.
The salary for this position is £23K-£25K DOE
Monday - Friday between 9am- 7pm (currently working 9am-5.30pm however they may move back to the occasional later shift in the new year).
Interviews will begin week commencing 02/12 and you would need to pass a credit check to be considered for the position.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service
Monday - Sunday 35 hours
£23,500
6 month contract
January start date
Hybrid

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Representative

Salary: £25,000 - £26,000
Hours: 37.5 hours Monday - Friday 8:45 - 17:00
Location: Bingley, West Yorkshire

We are representing an established and successful company based in Bradford. We want dynamic and ambitious people who are passionate about customer service love engaging with customers to work alongside an experienced team who work in busy but exiting environment.

Our client is looking for an ambitious, uplifting, eager and a confident Customer Service Representative, who is looking join a team and start straight away and develop new skills and traits with the companies qualities and progress their careers within a supportive and encouraging company. They are looking for someone who can embrace company qualities and are wanting a successful career.

Benefits of a Customer Service Representative
- Excellent working environment
- Free Parking
- Opportunities for progression
- Additional Training

Expectations of a Customer Service Representative
- Customer Engagement Skills
- Self-motivated
- Work in a Team Environment
- Able to build relationships and build rapport as a Customer Service Representative
- Reach targets and KPI'S consistently

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Are you looking for new opportunity in 2025? If so keep reading as we have a number of exciting positions available with January start dates!

We have a number of opportunities available with scattered intakes in January 2025 for someone to join one of the UK's leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud.

This role will be based in the Leeds Head office initially for the training period with the option to then work on a flexible hybrid model after 10 weeks training is completed. My client also offers an attractive holiday allowance of 39.5 days a year! You must be available and ready to start on the earliest start date which is the 20th January 2024. Hourly rate of pay is £12.91 per hour - you will be paid weekly via Search.

This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm (which will be on a rotational basis and you will only work 1 in every 3 Saturdays). Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week.

Duties and Responsibilities will include:

• Provide excellent customer experience whilst working towards the best solution for the customer
• Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams
• Collate in depth detail from customers to ensure you have all information required to fully support the customer
• Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice
• Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures
• Always aim to achieve a good outcome for the customer and company

To be considered you must have:

• Extensive background in front line customer service
• Proven track record in working in a fast-paced environment
• The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution
• Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service
• A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Denise or Alice at the Glasgow office

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Are you looking for new opportunity in 2025???? If so keep reading as we have a number of positions available with January start dates!!

We have a number of opportunities available with scattered start dates in January 2025 for someone to join one of the UK's leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud.

This role will be based in their Leeds office initially for the training period with the option to then work on a Hybrid model after 10 weeks training is completed.

This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm. Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week.

My client also offers an attractive holiday allowance of 39.5 days a year! There is scattered starts dates throughout January with the 1st intake for training starting on the 20th January 2025!!

Hourly rate of pay is £12.91ph - you will be paid weekly via Search

Duties and Responsibilities will include:

• Provide excellent customer experience whilst working towards the best solution for the customer
• Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams
• Collate in depth detail from customers to ensure you have all information required to fully support the customer
• Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice
• Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures
• Always aim to achieve a good outcome for the customer and company.

To be considered you must have........

• Extensive background in front line customer service
• Proven track record in working in a fast-paced environment
• The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution
• Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service
• A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Denise at the Glasgow office

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

HVAC Service Engineer
£42,500-£45,000
Crawley

Are you a HVAC Engineer based in West Sussex looking for localised service work and potential first year earnings over £48,000?

Our client has well over 20 years of experience within the Air Conditioning industry and is one of the Sussex most prestigious companies. They have can boast an array of commercial and high-end residential contracts offering Engineers local contracts, they additionally have various bonus schemes accessible to all Engineers allowing for increased earnings.

You will be required to service and maintain: splits, VRV, AHUs, chillers and various other HVAC systems within commercial across Sussex, surrey, Kent and surrounding areas. You will also be required to attend breakdown of systems as part of an on call team applying emergency repair when required.

* £42,500-£45,000
* Company Vehicle
* Zero Sick Bonus Starting From £1200+
* Performance Bonus Scheme Worth £2,500+
* Paid Travel 50 Miles From Home Location
* Varied Progression Routes & Additional Training Offered

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Representative
Salary: £23,000 - £23,400
Hours: 37.5 hours Monday - Friday 8:45 - 17:00
Location: Armley, West Yorkshire

We are representing an established and successful company based in Bradford. We want dynamic and ambitious people who are passionate about customer service love engaging with customers to work alongside an experienced team who work in busy but exiting environment.

Our client is looking for an ambitious, uplifting, eager and a confident Customer Service Representative, who is looking join a team and start straight away and develop new skills and traits with the companies' qualities and progress their careers within a supportive and encouraging company. They are looking for someone who can embrace company qualities and are wanting a successful career.

Benefits of a Customer Service Representative
- Discount on Vehicle Mobile Repairs
- Gym memberships discounts
- Cycle to work scheme
- Hybrid Scheme
- An additional day's holiday if moving house
- An additional day's holiday if getting married
- Dress down Fridays
- Overtime opportunities

Expectations of a Customer Service Representative

- Customer Engagement Skills
- Self-motivated
- Work in a Team Environment
- Able to build relationships and build rapport as a Customer Service Representative
- Reach targets and KPI'S consistently

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Air Conditioning Service Engineer
£45,000
Crawley

Are you an Air Conditioning Engineer based in West Sussex looking for localised service work and potential first year earnings over £48,000?

Our client has well over 20 years of experience within the Air Conditioning industry and is one of the Sussex most prestigious companies. They have can boast an array of commercial and high-end residential contracts offering Engineers local contracts, they additionally have various bonus schemes accessible to all Engineers allowing for increased earnings.

You will be required to service and maintain: splits, VRV, AHUs and chillers within commercial across Sussex, surrey, Kent and surrounding areas. You will also be required to attend breakdown of systems as part of an on call team applying emergency repair when required.

* £45,000
* Company Vehicle
* Zero Sick Bonus Starting From £1200+
* Performance Bonus Scheme Worth £2,500+
* Paid Travel 50 Miles From Home Location
* Varied Progression Routes & Additional Training Offered

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Service Co-Ordinator

Salary: £24k+ DOE
Hours: Monday to Friday (Full Time)
Location: Halifax, West Yorkshire

Permanent Role

Do you want to be part of a results driven, and rewarded team, in a positive work environment?

Our client is looking for someone who is confident, energetic, and not afraid to be adaptable across the work force. This role will be ideal for someone who is able to offer excellent customer service, and provide the customer with an informative and efficient journey, at all times.

Key duties of the Service Co-ordinator:

• Managing and maintaining stock levels.
• Updating the information on the specific online systems.
• Speaking with engineers and businesses to supply the correct products.
• Organising a team of external engineers and co-ordinating diaries.

Key Competencies of the Service Co-ordinator:

• Good Communication skills communicating with people of all levels.
• Ability to work with MS Packages such as Word and Excel.

If you are interested in the role, and want to apply, please provide your up to date CV and we can arrange a friendly chat about your next career step!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Location: Leeds, West Yorkshire
Contract Type: Temporary (Full-Time, 4 Month Contract)
Salary: £12ph

I am representing a fast-growing company in Leeds, committed to delivering exceptional customer service. They are currently seeking enthusiastic, reliable, and customer-focused individuals to join our team as Temporary Customer Service Advisors. If you enjoy helping people, problem-solving, and working in a friendly environment, this could be the perfect role for you!

Key Responsibilities:

• Responding to customer queries via phone, email, or live chat in a professional and timely manner
• Handling complaints, resolving issues, and ensuring customer satisfaction
• Processing orders and providing product/service information
• Updating customer records and maintaining accurate documentation
• Working collaboratively with the team to ensure targets are met

What We're Looking For:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities with a customer-first mindset
• Ability to stay calm and patient under pressure
• Previous experience in a customer service role is preferred, but not essential
• Comfortable using computers and handling multiple systems

What We Offer:

• Supportive team environment
• Opportunity to gain valuable experience in customer service
• Modern office space in the heart of Leeds, close to public transport links

If you're ready to make a positive impact and join a friendly, customer-focused team, we'd love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Air Conditioning Service Engineer
£45,000
Crawley

Are you an Air Conditioning Engineer based in West Sussex looking for localised service work and potential first year earnings over £48,000?

Our client has well over 20 years of experience within the Air Conditioning industry and is one of the Sussex most prestigious companies. They have can boast an array of commercial and high-end residential contracts offering Engineers local contracts, they additionally have various bonus schemes accessible to all Engineers allowing for increased earnings.

You will be required to service and maintain: splits, VRV, AHUs and chillers within commercial across Sussex, surrey, Kent and surrounding areas. You will also be required to attend breakdown of systems as part of an on call team applying emergency repair when required.

* £45,000
* Company Vehicle
* Zero Sick Bonus Starting From £1200+
* Performance Bonus Scheme Worth £2,500+
* Paid Travel 50 Miles From Home Location
* Varied Progression Routes & Additional Training Offered

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Air Conditioning Service Engineer
£42,500-£45,000
Crawley

Are you an Air Conditioning Engineer based in Sussex looking for localised work and potential first year earnings over £45,000?

Our client has well over 20 years of experience within the Air Conditioning industry and is one of the Sussex most profitable companies. They have can boast an excellent projects team who are constantly winning local contracts allowing for frequent install work within both commercial and high-end residential sites.

You will be required to service and maintain: splits, VRV/Fs and various other HVAC systems within commercial sites such as major retailers, local council buildings and more as well as within high-end residential properties across Sussex and surrounding areas. You will also be required to attend breakdowns applying emergency repair as part of an on-call rota.

* £42,500-£45,000
* Company Van & Fuel Card
* Zero Sick Bonus Starting From £1200+
* Performance Bonus Scheme Worth £2,500+
* Frequently Available Overtime
* Local Contracts
* Paid Travel 50 Miles From Home Location
* Varied Progression Routes & Additional Training Offered

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

HVAC Service Engineer
£42,500-£45,000
Crawley

Are you a HVAC Engineer based in West Sussex looking for localised service work and potential first year earnings over £48,000?

Our client has well over 20 years of experience within the Air Conditioning industry and is one of the Sussex most prestigious companies. They have can boast an array of commercial and high-end residential contracts offering Engineers local contracts, they additionally have various bonus schemes accessible to all Engineers allowing for increased earnings.

You will be required to service and maintain: splits, VRV, AHUs, chillers and various other HVAC systems within commercial across Sussex, surrey, Kent and surrounding areas. You will also be required to attend breakdown of systems as part of an on call team applying emergency repair when required.

* £42,500-£45,000
* Company Vehicle
* Zero Sick Bonus Starting From £1200+
* Performance Bonus Scheme Worth £2,500+
* Paid Travel 50 Miles From Home Location
* Varied Progression Routes & Additional Training Offered

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor - Littlehampton - £ 22,500.00 Permanent
Hours Mon - Fri 09.00 - 17.00
No Weekends!

We are recruiting for a fantastic company based in Littlehampton going through a great period of growth.
Come and join them and start a fantastic career in Customer services in a small friendly office!

Benefits
* Casual dress code
* Company events
* On-site parking
* Supportive Company who put their employees first
* Amazing office environment
These are permanent, office-based Customer Service Advisor roles and some of the duties required will be:

* Dealing with a large amount of inbound calls
* Handling general order queries and creating orders
* Investigating any delays or delivery issues
* Updating CRM systems
* Making some outbound calls as you will be dealing with the customer service inbox

Skill required
* Excellent verbal & written communication skills
* Good IT skills
* Clear and friendly Telephone voice
* Ability to be understanding and relate to people in all circumstances
* Confidence with new technologies
* A problem solver
* Self-motivated but enjoys working in a close knit team
* Ability to multitask and prioritise effectively
To be considered for this role, you will need to have phone-based customer service experience of any sort and will need to have a resilient personality as you will be dealing with a high volume of calls.
This is a great company to join with a chance to progress. The calls you take every day will be different as well so no day will be the same.

If this sounds like the role for you and if you would like to find out more, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

A very exciting opportunity has come up to join a global travel company who is looking for a Customer Service Consultant to join them on a permanent basis.

This role offers a basic salary of £25,000 with commission on top sitting at around £100 per month.

This role offers hybrid working where there is a requirement to go into their London central office 2 days a week maximum with the rest being able to work from home. There is a requirement for weekend work however, this is on a rota basis, not every weekend and time off in the week is given when either Saturday or Sunday are worked.

Job description:
* Handle existing bookings calls from both direct clients and travel agents
* Provided excellent customer service at all times and ensure you are adapting your approach depending on the customers and bookings you are dealing with
* Support with the overflow of new booking calls if and when needed
* Supporting with reporting
* Ensure the customer is supported through the journey

Experience and skills needed:
* Experience within the travel industry and within a customer service based role is essential for this role
* Experience going over and beyond to support customers with all manner of queries
* Excellent written and verbal communication
* Confident in using Microsoft applications
* Experience in taking day to day initiative as well as work with other members of the team

This role does require a level of flexibility due to the nature of the business and the calibre of clients you will be dealing with.

If you want to join a business and a role with exciting potential, apply now!

MUST HAVE - TRAVEL AND PHONE EXPERIENCE

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.