Total 86 job vacancies by Riverside

Job Title: Case Management Team Leader
Contract Type: Permanent
Salary: £42,849.51 per annum (£47,195.80 per annum is achieved after 12 months successful performance in the role)
Working Hours: Full Time 35 hours
Working Pattern: Monday to Friday
Location: Hybrid, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Case Management Team Leader

As a Case Management Team Leader, you will assist the Repairs Manager to develop a robust case management service for legal disrepair, ensuring legal compliance, customer satisfaction and achievement of our obligations and that claims are dealt with effectively to reduce the Group’s financial liability.

You will lead the Case Management Officers in managing all customer and colleague enquiries around complex repairs, legal and non-legal disrepair cases, complaints, and alternative dispute resolution. To include liaison with internal and external stakeholders, managing the customer experience and any support function associated within Case Management responsibilities.

About you

We are looking for someone who has:

• Experience of managing a team within a Repairs or Customer Service environment dealing with Disrepair legal matters, complex enquiries, complaints, and Case Management to dispute resolution.
• Extensive experience in the housing sector, ideally working within a customer focused Asset Management team.
• Are results driven and commercially aware with a focus on continuous improvement and the ability to drive change

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Office Administrator
Contract Type: Permanent
Salary: £24,492 per annum
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: Prospect Homes, Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Office Administrator

You will, provide comprehensive office administration support by undertaking clerical and coordination activities to support all departments.

About you

We are looking for someone with:

• Demonstrable track record of providing administrative services.
• Experience of maintaining databases.
• Experience of organising meetings and liaising with suppliers.
• Proficient with Microsoft Word, PowerPoint and Excel.
• Ability to show initiative and propose solutions to issues identified.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Project Manager

Contract Type: Fixed term

Salary: £58,279.01 (£64,358.37 is achieved after 12 months successful performance in the role)

Working Hours: Full time 35 hours per week

Working Pattern: Monday to Friday/ Hybrid

Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Project Manager

You will be responsible for managing a multi-disciplinary highly skilled team to deliver a specific set of products or services via the Riverside Transformation Portfolio. You’ll be adept at delivering complex projects, using various methodologies (waterfall/agile), breaking down barriers for your team and both planning at a higher level, whilst getting into the detail to make things happen when needed. As Project Manager, you will work closely with other Business Transformation (BT) colleagues, as well as peers across the CIO directorate and wider business to ensure scope, finances and timescales are met, as well as risks and issues appropriately managed. Strong communication skills and stakeholder management experience are essential for this role, as you will be required to work with our single governance model and support our wider BT team and CIO directorate manage expectations in a controlled and assured manner.

About you

We are looking for someone with

• Experience of delivering change within a complex, multi-site organisation
• Experience of delivering projects using a range of methodologies / approaches such as SCRUM, Kanban, Lean,
waterfall (PRINCE / MSP) or other Agile methodologies
• An understanding of Agile principles
• Experience of workflow tools to manage projects including Monday.com, Jira, Planner, O365 etc
• Strong programme and project management skills in planning, resourcing and budgeting
• Experience of leading a multi-disciplinary team in the successful completion of change
• Understanding of risk management

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Head of Predevelopment
Contract Type: Permanent
Salary: £87,190
Working Hours: full time 35 hours
Working Pattern: Monday to Friday
Location: Prospect Homes, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Head of Predevelopment

You will be responsible for the effective management of the predevelopment process including the land identification, pre-planning, planning, and mobilisation stages, and of the business’s standard house type portfolio.

About you

We are looking for someone with

• Substantial experience in a house building pre-development (land, technical, commercial) management position within an established house building organisation.
• Proven ability to provide inspirational leadership.
• Experience of managing budgets.
• Knowledge of relevant legislation and government regulations.
• Degree level or equivalent in a related discipline.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Regeneration Engagement Officer
Contract Type: Permanent
Salary: £30,244.54 (£33,263.59 is achieved after 12 months successful performance in the role)
Working Hours: Full Time 35 hours
Working Pattern: Monday to Friday
Location: Hybrid, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Regeneration Engagement Officer

To lead on the delivery of the stakeholder engagement strategy, consultation plans and accompanying communication strategy for Riverside’s Regeneration Programmes.

About you

We are looking for someone who will:

• To ensure all stakeholders, in particular Riverside’s residents, are fully informed and involved in the key stages of the programme.
• To empower and support the communities to have an active role in designing and delivering the regeneration and to lead on certain elements.
• To lead on the delivery of projects and interventions of the Regeneration Programmes, such as the Social Value Strategy and Community Chest Fund.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: People Systems and Data Advisor
Contract Type: Fixed term for up to 12 months
Salary: £41,764 per annum (£46,105.59 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday, 9am-5pm
Location: Liverpool, Speke, Estuary Boulevard

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a People Systems and Data Advisor

To develop and deliver the People Systems and Data frameworks, ensuring system performance standards, compliance, maintenance, user administration and governance of People Services Systems.

About you

We are looking for someone who

• Demonstrates Our Riverside Way and ways of working
• Knowledge of managing and monitoring systems & data structures ensuring governance and control frameworks support data compliance and system performance
• Comprehensive working knowledge of HCM systems, including HR, Payroll, Recruitment and Learning and development systems, utilising wider oracle networks to share and deliver best practice
• Advanced level of technical IT capability including Excel and other MS Office packages
• Commercially aware and results focused with the ability to take ownership of tasks

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Building Safety Inspector – Fire Doors (Liverpool/Manchester & North)
Contract Type: Permanent
Salary: £29,987.62 (£32,981.09 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours
Working Pattern: Monday to Friday/ Hybrid
Location: Liverpool / Manchester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Building Safety Inspector – Fire Doors

You will carry out Building Safety inspections to identify and respond to defects, prioritising and ensuring actions are undertaken in a timely manner by removing hazards and ensuring any installed equipment is operational to ensure people are safe and the building is working effectively. To defend any liability claims relating to the communal areas and to provide a due diligent defence against a claim for breach of a statutory or regulatory requirement or defend an allegation for serious detriment.

About you

We are looking for someone with

• Proven track record of monitoring risk and health and safety compliance and carrying out inspections within a housing environment.
• Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations and carrying out risk assessments within a housing environment.
• Effective stakeholder management, both internally and external to the organisation.
• Proficient in the use of IT systems including MS Office.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: BI Analyst
Contract Type: Fixed term
Salary: £39,136.65 (£41,143.51 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Flexible working
Location: Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Business Information Analyst.

As a BI Analyst you will analyse and present business information (BI) that is timely and accurate to support the delivery of intelligent business information through a range of mechanisms, in particular self-serve tools for use by colleagues. You will support colleagues with their management and performance information requirements and develop and maintain operational data models to underpin operational and planning activities.

About you

To be successful in this role you will have

• Experience of Business Information and performance reporting production in a medium to large organisation.
• Experience of using business intelligence tools and data visualisation techniques appropriate to the audience and subject matter.
• Experience of the analysis of data in the provision of meaningful intelligence
• Advanced user of Excel with proven capability of handling large, complex data sets.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Data Protection Administrator
Contract Type: Permanent
Salary: £26,307 (£27,622 is achieved after 12 months successful performance in the role)
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: Liverpool / London - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Data Protection Administrator

You will provide administrative support to the Data Protection function, to support all areas of data protection compliance. The role will report directly to the Lead Business Partner – Data Protection.

About you

We are looking for someone with:

• Demonstratable experience in a data protection/information governance focussed administrative role
• Understanding of Data Protection and other associated legislation
• Good level of IT skills and literacy
• Proficiency in Microsoft Applications (Word, Excel and PowerPoint)
• Excellent written and verbal communication skills

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Data Assurance Officer
Contract Type: Permanent
Salary: £35,257.10 (38,803.86 is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Data Assurance Officer

You will Support in the delivery of the Group’s framework for building safety and compliance data integrity and quality to ensure all the group properties, risks, legal & policy requirements, monitoring data and work flows within our systems ensuring the end to end processing between internal systems, 3rd party systems is effective. Ensure our systems accurately reflect out legal requirements, compliance status and hold appropriate records and evidence. Support our transitional team and delivery teams to ensure all data, documents etc are accurately recorded. Provide training and support to colleagues on systems, processes etc.

About you

We are looking for someone with

• Ability to interpret business requirements using a variety of data and experience of the analysis of data in the provision of meaningful intelligence
• Understanding of IT systems, design, configuration, and ways of working.
• Knowledge of computerized Housing Management and Financial Accounting Systems and Asset Management / Compliance
• Good written and verbal communication skills

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Head of Complaints

Contract Type: Permanent

Salary: £81,390 (£89,958 is achieved 12 months successful performance in the role)

Working Hours: 35 hours per week

Working Pattern: Hybrid

Location: UK Wide with the expectation of regular travel between Liverpool and London.

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as the Head of Complaints

The Head of Complaints is a critical role within the organisation and you will be accountable for the governance of complaint handling, mitigation of reputational risk, compliance against the Housing Ombudsman and our performance against the relevant Tenant Satisfaction measures.

The role will require you to own the relationship with The Housing Ombudsman, ensuring that we provide quality information and respond withing timescales, and apply any learning / carry out any required activities.

You will be working across the business to support and manage key projects that drive improvements to our complaint handling and customer satisfaction, with a primary focus on creating a culture that drives accountability and collective responsibility.

Furthermore, you will provide our Executive Team and Governance Community with assurance that we are learning from complaints and ensure that we keep customers informed about how we have changed our service delivery as a result of their feedback.

This is a high-profile role which requires gravitas, strategic thinking and strong leadership.

About you

This is a pivotal role within Riverside so we are looking for someone who has experience of successfully leading, managing, and motivating teams at a senior level including managing team performance to achieve targets. Furthermore, we are looking for someone who has evidence of managing a large casework operation to high quality standards, delivering efficiency, impact and high levels of customer service.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

· Competitive pay & generous pension

· 28 days holidays plus bank holidays

· Flexible working options available

· Investment in your learning, personal development and technology

· A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Asset Administrator
Contract Type: Permanent
Salary: £22,904 (£25,153 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday – Friday, Hybrid
Location: Liverpool, Speke Estuary Boulevard

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Asset Administrator

You will provide comprehensive office administration support by undertaking clerical and coordination activities to support delivery of environmental services. Representative for a designated geographical area to ensure that all issues regarding the buildings, office equipment, servicing and maintenance are resolved promptly.

About you

We are looking for someone who

• Demonstrable track record of providing administrative services.
• Experience of maintaining databases.
• Experience of organising meetings and liaising with suppliers.
• Proficient with Microsoft Word, PowerPoint and Excel.
• Ability to show initiative and propose solutions to issues identified.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern: Rotation 3

Start date 7th October 2024

Why Riverside?

At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.

Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.

If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.

A Day in the Life

• Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload

What You’ll Need

• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications

What We Will Offer You

• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks

Are you ready to make a difference?

If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Apply today and join us in enhancing the everyday lives of our customers!

Recruitment Process

Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern: Rotation 2

Start date 7th October 2024

Why Riverside?

At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.

Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.

If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.

A Day in the Life

• Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload

What You’ll Need

• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications

What We Will Offer You

• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks

Are you ready to make a difference?

If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Apply today and join us in enhancing the everyday lives of our customers!

Recruitment Process

Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.

Job Title: Customer Communications Officer
Contract Type: Permanent
Salary (Pro Rata): £35,276.24 (£38,803.86 is achieved after 18 months successful performance in the role)
Working Hours: Full Time 35 hours per week
Working Pattern: Monday - Friday
Location: Hybrid, Speke or Arlington

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Communications Officer (Fire)

You will lead on communication with colleagues and customers on behalf of the building safety department in relation to requirements under Building safety act and Fire Safety regulations. Support in the development of a communication strategy. Manage proactive & reactive communication on outcome of fire safety inspections, informing customers of any risks identified, any protective measures in place and other key prescribed information. Support communication on key fire safety matters including annual fire safety information Support developing documentation, literature, and feed into campaigns etc.

We are looking for someone who has:

• Experience of working within a customer service or safety environment dealing with customer contacts and communications.
• Customer focused with excellent written strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
• Knowledge of communication channels and methodology to provide proactive communications and reactive communications to colleagues and customers.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.