Total 10 customer service job vacancies in liverpool l14 3pj

Job Title: Policy Rent & Service Charge Administrator
Contract Type: Fixed Term Contract until 31/03/2025
Salary: £24,672.30 (£27,105.03 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Policy Rent & Service Charge Administrator

Support the Group Policy - Rent and Service Charge function in administering its policies and procedures. Support with the accurate formulation of rent and service charges for all customer types and the maintenance of associated calculators.

Provide a customer focussed Policy service on Rent and Service Charge, delivering support to finance and operational colleagues regarding rent and service charge matters including associated business rules and formulae.

About you

We are looking for someone with the confidence to communicate with a wide range of people, both internally and externally. You will have excellent attention to detail with the ability to work under pressure, delivering to strict deadlines.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension

• 28 days holidays plus bank holidays

• Flexible working options available

• Investment in your learning, personal development and technology

• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Job Title: Service Charge Analyst
Contract Type: Fixed term for 6 months
Salary: £40,000 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Charge

You will be responsible for the accurate calculation, construction and issue of all services charges, including both annual revenue charges and major works charges for properties. Be responsible for the accurate calculation and issue of all rents in the housing portfolio work as required with other departments to achieve this.

About you

We are looking for someone who

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Why Riverside?

We’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Customer Communications Officer
Contract Type: Permanent
Salary (Pro Rata): £35,276.24 (£38,803.86 is achieved after 18 months successful performance in the role)
Working Hours: Full Time 35 hours per week
Working Pattern: Monday - Friday
Location: Hybrid, Speke or Arlington

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Communications Officer (Fire)

You will lead on communication with colleagues and customers on behalf of the building safety department in relation to requirements under Building safety act and Fire Safety regulations. Support in the development of a communication strategy. Manage proactive & reactive communication on outcome of fire safety inspections, informing customers of any risks identified, any protective measures in place and other key prescribed information. Support communication on key fire safety matters including annual fire safety information Support developing documentation, literature, and feed into campaigns etc.

We are looking for someone who has:

• Experience of working within a customer service or safety environment dealing with customer contacts and communications.
• Customer focused with excellent written strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
• Knowledge of communication channels and methodology to provide proactive communications and reactive communications to colleagues and customers.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Service Support Analyst
Contract Type: Fixed term for 6 months
Salary: £27,798.22 (£30,618.60 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours per week
Working Pattern: Monday to Friday / Hybrid
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Support Analyst

You will be working to formal Service Level Agreements, providing mainly first line technical support to internal staff via the IT Service Desk, routing calls to the appropriate IT resolver group (including third-party suppliers), owning and monitoring all allocated calls end-to-end to ensure resolution and closure. You will resolve reported incidents, service requests and technical issues, escalating as appropriate and ensuring associated administrative activities are completed effectively. Act as ‘overflow’ on service requests for peaks of demand into Colleague Technology Services to ensure service requests are fulfilled to service levels

About you

We are looking for someone with

• Proven experience working on an IT Service Desk, logging, and resolving calls
• Strong IT support skills, including supporting Microsoft Windows 10/11, Office 365, Outlook, Teams, SharePoint, and OneDrive
• Excellent customer service and communication skills both verbal and written
• Proficient use of Office 365 applications, including Word, Excel and Outlook

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern: Rotation 3

Why Riverside?

At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.

Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.

If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.

A Day in the Life

• Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload

What You’ll Need

• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications

What We Will Offer You

• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Medicash health cash plan
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks

Are you ready to make a difference?

If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Apply today and join us in enhancing the everyday lives of our customers!

Recruitment Process

Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern: Rotation 2

Why Riverside?

At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.

Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.

If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.

A Day in the Life

• Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload

What You’ll Need

• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications

What We Will Offer You

• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Medicash health cash plan
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks

Are you ready to make a difference?

If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Apply today and join us in enhancing the everyday lives of our customers!

Recruitment Process

Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.

Job Title: Customer Care Operative

Contract Type: Permanent

Salary: £34,500 per annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday

Location: Prospect Head Office, Liverpool - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Care Operative

You will manage and continually improve the Customer Services experience for customers to ensure the organisation remains a leader in Customer Services at the premium end of the homebuilding industry. You will also deliver a first-class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

About you

We are looking for someone with:

• Ability to communicate clearly and effectively with customers and colleagues throughout the business.
• Construction industry knowledge and experience.
• Organisation and time management skills.
• Ability to work as part of a team.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Rent & Service Charge Advisor

Contract Type: ** 6-month Fixed term contract**

Salary: £34,471 per annum

Working Hours: 35 hours per week

Working Pattern: Monday-Friday, Hybrid

Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Rent & Service Charge Advisor

You will support the Group Policy – Rent and Service Charge function in the implantation of its policies. You will ensure the accurate formulation of service charges for all customer types and the maintenance of associated modelling and calculators.

Provide a customer focussed Rent and Service Charge Policy service, delivering advice and support to finance and operational colleagues, including all associated business rules and formulae.

About you

We are looking for someone with

• Solid knowledge and hands on practical experience of legislation, regulations and standards relating to service charges within the Housing Sector.
• Experience of providing financial monitoring and administration, preferably for rent and/or service charges.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadline and manage conflicting priorities.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Excellent planning and organisational skills and the ability to prioritise.
• Ability to show initiative and propose solutions to issues identified.
• Results focussed with the ability to take ownership of tasks.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of MS Office including Excel.

Job Title: Lead Engineer - Control
Contract Type: Permanent
Salary: £63,217 (£69,872 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday - Friday
Location: Speke, Liverpool / Hybrid

For your application to be considered please attach a current CV and cover letter.

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays.
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Application Process:

If you share our values and are excited about making a significant impact as the Lead Engineer - Integration, we encourage you to apply with your CV and cover letter.

We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

The Difference you will make as a Lead Engineer - control

Riverside Digital and Technology embeds DevOps as a key method of its delivery approach and principles, the value that it delivers relies on maintaining a certain cadence, so the role holder will make sure that all members of their DevOps Chapter work well together to deliver that value. Lead the Salesforce technical delivery team owning a set of technologies and products cradle-to-grave in a DevOps focused environment.

Lead the end-to-end Agile delivery of any Salesforce config and build elements, ensuring delivery within approved budget, timescales and quality and compliance standards, managing a product backlog with continuous delivery. Manage 3rd party suppliers, and key stakeholders across the Riverside Group.

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £24,975.78 Per Annum (£27,500.14 is achieved after 12 months successful performance in the role)
Working Hours: Full Time 35 hours per week
Working Pattern: Rotation 3
Location: Liverpool

For your application to be considered please ensure you attach a current CV and cover letter.

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Application Process:

If you share our values and are excited about making a significant impact as a Day/NightConcierge and Security Assistant, we encourage you to apply with your CV and cover letter.

We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.

The difference you will make as a customer service Advisor.

You will work as part of a team to deliver a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints and provide front line reception service to customer

ovation.