Total 10 customer service job vacancies in Stockport, Greater Manchester

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Whalley Range, Manchester


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Assessments Centres and interviews will take place on the weekend of 4th January 2025 at Manchester site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on 05/05/25 and 11/08/25

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”

A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.



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This advert closes on Tuesday 10 Dec 2024

Are you an experienced administrator, looking for a fresh challenge within a vibrant and successful NHS team? If that’s you, we want you to join our Paramedic Emergency Service team, in the Greater Manchester Area of the North West Ambulance Service.

This exciting role will see you providing administration support to the senior service delivery leadership team, helping them to provide leadership to our amazing team. Working from a main base, but expected to support at locations across the region, you will offer direct administration support to the Area Director, the Head of Operations, the Consultant Paramedic and their respective teams, enabling them to deliver the best possible service to the public.

You will have fantastic administration and organising skills, be a confident communicator, proficient in the Microsoft Office packages and be adept and learning bespoke software systems. You will be confident in handling sensitive information and understand the importance of confidentiality and information governance. You will be a great team player and have the skills and competencies to work in this exciting but demanding role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

For an informal discussion please contact Dan Smith.

Please ensure that you have read and understood the job description and person specification before applying.




This advert closes on Thursday 21 Nov 2024

Patient Transport Service – Dispatcher/Planner - open to internal/external applicants, training will be given.

Location:

Broughton, Speke and Oldham Control Centre.

Training:

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Assessment Centres will be held in Speke on Saturday 21 September 2024.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence onMonday 11 November 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.

Salary – NHS Agenda for Change, Band 4,£25,147plus unsocial hours payment.

Any offer of employment will be subject to references and DBS check

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.

The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.

The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.


This advert closes on Wednesday 11 Sep 2024

Paramedic Learning Facilitator

Band 7 (Section 2 USH)

Permanent

Location:Sector based roles and post holders will be expected to work across their Sector, with base station agreed on appointment.



The first Paramedic Learning Facilitators have commenced in role, and we are now recruiting to the remaining five posts for the following sectors,

· Cheshire & Mersey Area

o North sector

o South sector

o West sector

· Greater Manchester Area

o Central sector

o West sector



NWAS has developed this exciting new role to help achieve the best possible learning experiences for learners and mentors/practice educators within PES Operations. This role will suit individuals with a strong background in supporting learners and a passion for improving learner experiences.



Each PES sector will gain valuable support from a Paramedic Learning Facilitator, who will report to the Sector Manager and work as an integral part of the Sector management team, supporting, evaluating and improving the learner and mentor/practice educator experience within the Sector. The post holder will report on learner experiences, using data, analysing learner experiences and activities and provide assurance of quality and develop action plans to enable the delivery of consistent and highly valued learner programmes in the Sector.

Paramedic Learning Facilitators will spend 70% of their time working operational shifts with identified learners on a double crewed ambulance (DCA). The role will not follow a fixed rota and will have the flexibility to determine the required working pattern to meet the needs of learners, recognising that different sectors may develop different operating models. They will work closely with rostering teams and the sector management team to plan shifts with learners. The remaining 30% of time (non-operational) will be protected to support individual and sector-based learning activities, working in partnership with the local sector and workforce development teams.



Suitable candidates will be qualified to degree level as a paramedic and will have experience of supporting learners as a practice educator/mentor and have completed a relevant mentoring learner module. Ideally candidates will hold/be working towards relevant teaching/learning qualifications at the point of application, but for the right candidates these will be provided following appointment.



Applications will be shortlisted against the relevant criteria in the person specification for this role and it is important that candidates can describe their experience in supporting a range of learners in the practice environment and the impact on those learners.



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Previous applicants can apply.



Please ensure that you have read the full Job Description and Person Specification before applying for this role.



To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit individuals who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted, you will be invited to take part in a Be Think Do Assessment Centre. This may include completion of a situational judgement assessment, completion of group and individual activities, followed by a professional discussion.


This advert closes on Sunday 11 Aug 2024

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) across the North West. Candidates should only apply to one site to avoid duplication.

We advise you only apply to the advert for the site you wish to work from.

This advert is for our Manchester, Whalley Range Site.

Salary: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information and available shift patterns may be provided at interview.

Assessments Centres and interviews will take place in July or early August 2024. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Course Dates - September . November

The course is run on a Full Time basis 37.5 hours per week up to 10 weeks from the given start date. Training consist's of classroom sessions for the first 6 weeks running Mon-Fri 08:00-16:00, followed by mentoring for the remaining 4 week’s in which your shift patterns will vary.

(No part time hours available, you must be able to commit to the full time training for the full 10 weeks as of the course start date, no leave is allowed during the training time)


It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.


This advert closes on Sunday 14 Jul 2024

An opportunity has arisen for a Support Officer based within the Clinical Hub. This is a secondment until 31 March 2025 – 37.50 hours, band 4 post based at Parkway EOC (Emergency Operations Centre).

The successful applicant will be required to provide a high quality, confidential, efficient, and comprehensive administration service to the Clinical Hub Management Team. Duties will include the collation, compilation of statistical data, timely collation and completion of electronic and paper-based information including data inputting for payroll submissions for sickness, overtime, meal breaks and annual leave. Attention to detail and working to deadlines is essential to the role.



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

The successful candidate would be responsible for all procurement requests within the Clinical Hub, which would include uniforms, stationary and linking in with outside agencies to request specialist equipment.



There would be a requirement to be computer literate and have a broad knowledge of the Microsoft office suite.


This advert closes on Wednesday 3 Jul 2024

Position: MERIT Doctor

Location: North West England (all areas).

Overview:

North West Ambulance Service is expanding its Medical Emergency Response Incident Teams (MERIT) across the region, offering an exciting opportunity for skilled doctors to join its medical advisory team. MERIT doctors derive from a range of backgrounds such as general practice, or a consultant in an appropriate hospital specialty such as emergency medicine, anesthesia, critical care, or surgical specialties. The role of the MERIT Doctor is to provide medico-legal advice to the Ambulance Service Tactical and Operational Command structure during Major, Mass Casualty and Critical Incidents.

Responsibilities:
• Provide on-call medico-legal advice to the Tactical and Operational health command structure.
• Undertake the role of Tactical Medical Advisor, Operational Medical Advisor or Casualty Clearing Station Medical Lead during major, mass casualty or critical incidents.

Requirements:
• Hold full professional registration with the General Medical Council (GMC).
• MERIT doctors must live in the North West of England (Commuting from out of area for on-call duties is not possible).
• Possess a Certificate of Completion of Training (CCT) Level 8.
• Demonstrated ability to provide accurate medical advice swiftly and calmly under pressure.

Training and Development:

MERIT doctors are formally trained and assessed in the performance of the Tactical Medical Advisor and Operational Medical Advisor criteria stated in the NARU National Ambulance Service Command and Control Guidance. As a result, they can advise the on-call operational and tactical commanders to provide direct command support to the regional coordination of major, mass casualty and complex incidents.

The MERIT Annual training and exercising program includes:
• Face-to-face mandatory training days plus online modules
• Tactical medical advisor training day
• Operational medical advisor training day
• Live exercises
• Command training days.
• Operational training days with advanced paramedics
• Reflective practice records.
• No-notice communication exercises.

Interview Process:

Interviews will be conducted via video call.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

You will have full registration with the GMC.

For more information or to apply for this exciting opportunity, please contact meritsupport@nwas.nhs.uk

Please ensure that you read the attached Job Description thoroughly before making an application.


This advert closes on Thursday 23 May 2024

We are looking to recruit a highly motivated and flexible individual to join the GM System Control centre Hub Coordinator based in the Regional Operational Coordinating Centre (ROCC) at Parkway, Manchester.

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; to develop an understanding of bed availability and overall Acute Trust status -ensuring an accurate electronic record is maintained throughout the shift.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCC’s, Public Health England and Department of Health.

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure you read the Job description and Person Specification attached to the advert in full before applying.


This advert closes on Wednesday 15 May 2024

An opportunity has arisen for a Support Officer based within the Clinical Hub. Permanent full time position, band 4 post based at Parkway EOC (Emergency Operations Centre).

The successful candidate would be responsible for all procurement requests within the Clinical Hub, which would include uniforms, stationary and linking in with outside agencies to request specialist equipment.

There would be a requirement to be computer literate and have a broad knowledge of the Microsoft office suite.

The successful applicant will be required to provide a high quality, confidential, efficient, and comprehensive administration service to the Clinical Hub Management Team. Duties will include the collation, compilation of statistical data, timely collation and completion of electronic and paper-based information including data inputting for payroll submissions for sickness, overtime, meal breaks and annual leave. Attention to detail and working to deadlines is essential to the role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please read the Job description/Person Specification attached to the advert in full before applying.


This advert closes on Thursday 11 Jan 2024

EOC Dispatcher - open to Internal and external applicants, training will be given.

Locations: Manchester and Preston areas - This advertisement is for the Manchester Area.

Please read Detailed job description and main responsibilities regarding interview and training locations.

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Emergency Operations Centres in Liverpool, Manchester, and Preston. Working alongside 999 call handlers, you will be responsible for dispatching emergency resources and communicating via radio with our paramedics and other emergency responders.

The Emergency Operations Centres receive emergency calls and dispatch ambulances 24 hours per day, seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include night shifts, weekend shifts and bank holidays, including religious festivals.

The Emergency Operations Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure. No previous medical knowledge is needed and a full training package will be provided

Working for your organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful applicants will need to commit to four weeks of training. The training course will commence on:

Monday 1 April 2024 in Manchester

During the first week of the training course, candidates will complete observation of the various roles at one of the Emergency Operations Centres.

The training package will involve a variety of daytime and late shifts.

Salary – NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.

Assessment Centres will be held inManchesteron Saturday 3 February 2024. Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.


This advert closes on Sunday 21 Jan 2024