Total 177 job vacancies by National University Hospital (singapore) Pte Ltd

Job Description:

The Bed Management Unit (BMU) coordinates and provides efficient and clinically appropriate ward placement of all patients entering or within the National University Hospital.

Duties and Responsibilities
 Responsible for providing bed allocation services and administrative duties in BMU.
 Perform bed allocation duties with SAP and other systems, complying to a set of
rules and priorities as established by the hospital, and assignment of beds to
patients shall be in accordance to patients' needs and choice where possible
 To be able to identify potential bed tight situation and activate bed tight measures
 Coordinate patient movement with wards and other departments based on bed
status.
 Answer phone calls to handle bed enquiries and respond to or follow up on
bed/transfer requests.
 To assist in the preparation of management reports and provide statistics as and
when required
 Ad-Hoc writing of reports and statistics
 Offer emotional support and help patients cope with their illnesses.
 Any other duties as assigned by Reporting Officer.
Requirements
 Diploma in any discipline
 Possess minimum of 2 years of relevant work experience
 Conversant with essential software applications such as Microsoft Word, Excel,
Access and Power Point and knowledge of SAP is an advantage
 Possess good oral and written communication skills
 Must be a good team player with positive work attitude and able to work
independently

 willing to work 12 hours shift rotation

1. Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

1. Duties and Responsibilities
2. Primary duties and responsibilities (80%)
   

- Pre-Admission Administration

- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.

- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled

- Admission Administration

- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.

- Assists the patients to complete the various modes of payment forms.

- In-flight / Discharge Administration

- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.

- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.

- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.

- Handling of General Enquiries

- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.

- Administration Work

- Performs IP Tagging function.

- Performs posting of charges for in-flight patients.

- Performs settlement for NETS / Credit Card transactions daily.

- Performs proper handover to Finance Department daily.

- Reply to the primary email daily.

- Birth Registration

- Assists informants to register the newborn’s birth application.

- Collects the payment for the birth registration services.

- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

1. Secondary roles and responsibilities (20%)
   

- Rotational Duties

• A&E Admission Management Duties
• Processes A&E files of patients who are just warded.
• Follows-up with emergency in-patients on modes of payment as soon as they are admitted.
• Meeting Secretariat Duties
• Performs as meeting secretariat for PSC Team Leaders.
  Performs as meeting secretariat for PSC Staff Meetings.
  
• Training / Coaching Duties
• Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.
  
• Stationeries Ordering Duties
• Performs ordering of stocks for the entire PSC.
  Monitors the stock level for the entire PSC.
  

- System Testing Duties

• Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
  

- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

- Guides new hires on the SOPs and workflows.

- Takes a proactive role in participating in internal PSC projects.

- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements

- GCE ‘A’ Level or Diploma Holder.

- Proficient in writing, communication and presentation skill.

- Good knowledge in computer.

- A pleasant personality with good working attitude.

- Able to work independently.

Working hours

4 day work week

Mon-Fri (any 4 days)

9am – 8pm

Every month

Rostered for a 9-6pm (weekday) or 9-2pm x2 (sat or sun)

Job Description

The Bed Management Unit (BMU) coordinates and provides efficient and clinically appropriate ward placement of all patients entering or within the National University Hospital.

Duties and Responsibilities

• Responsible for providing bed allocation services and administrative duties in BMU
• Perform bed allocation duties with SAP and other systems, complying to a set of rules and priorities as established by the hospital, and assignment of beds to patients shall be in accordance to patients' needs and choice where possible
• To be able to identify potential bed tight situation and activate bed tight measures
• Coordinate patient movement with wards and other departments based on bed status
• Answer phone calls to handle bed enquiries and respond to or follow up on bed/transfer requests
• To assist in the preparation of management reports and provide statistics as and when required
• Ad-Hoc writing of reports and statistics
• Offer emotional support and help patients cope with their illnesses
• Any other duties as assigned by Reporting Officer

Requirements

• Diploma in any discipline
• Possess minimum of 2 years of relevant work experience, preferably in healthcare
• Conversant with essential software applications such as Microsoft Word, Excel, Access and Power Point and knowledge of SAP is an advantage
• Possess good oral and written communication skills
• Must be a good team player with positive work attitude and able to work independently
• Comfortable with shift working hours

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine.

Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care.

We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

Counter Assistant

• Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
• Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Other Duties and Responsibilities

• Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
• Ensure compliance to SOC Operations Standards.
• Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
• Be ready for deployment across all clinics.
• Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
• Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
• Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).

Room Assistant

• Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.
• Monitor and clear EPIC Workqueue on same workday.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry is preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.
• Required to work 2 to 3 days (at least 21 hours) per week

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore, National University Heart Centre, Singapore and National University Centre for Oral Health, Singapore; a polyclinic group – the National University Polyclinics; one medical centre – Jurong Medical Centre; and three academic health sciences institutions – National University of Singapore (NUS) Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Registrar on a contractual basis.

As a Registrar, you will be part of the care team led by Senior Consultants/Consultants the overall supervision and day-to-day running of the wards, including patient care. In addition, you shall demonstrate good diagnostic and clinical management acumen and perform any other duties as directed by Head of Department or the Chairman Medical Board of the Hospital.

•Be in active clinical practice

•Possess a basic medical degree from an accredited medical university or medical school

•Possess a 3 year of post housemanship clinical experience

•Possess specialty knowledge

•Must be registered with the Singapore Medical Council

•Able to work independently with demonstrated competence in managing patients in the department

•Confident, takes initiatives and a good team player

The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore, National University Heart Centre, Singapore and National University Centre for Oral Health, Singapore; a polyclinic group – the National University Polyclinics; one medical centre – Jurong Medical Centre; and three academic health sciences institutions – National University of Singapore (NUS) Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Resident Physician / Senior Resident Physician on a contractual basis.

As a Resident Physician, you will be part of the care team led by Senior Consultants/Consultants in the overall supervision and day-to-day running of the wards, including patient care.

You will be required to take on additional duties and responsibilities such as clinical administration. In addition, you shall demonstrate good diagnostic and clinical management acumen and perform any other duties as directed by Head of Department or the Chairman Medical Board of the Hospital.

•Possess a basic medical degree and a postgraduate registrable with the Singapore Medical Council

•Possess a 3 year post housemanship clinical experience

•Be in active clinical practice

•Must be registered with the Singapore Medical Council

•Able to demonstrate good diagnostic and clinical management acumen

•Able to demonstrate teamwork, respect, integrity, compassion and excellence in his/ her work

The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore, National University Heart Centre, Singapore and National University Centre for Oral Health, Singapore; a polyclinic group – the National University Polyclinics; one medical centre – Jurong Medical Centre; and three academic health sciences institutions – National University of Singapore (NUS) Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Registrar on a contractual basis.

As a Registrar, you will be part of the care team led by Senior Consultants/Consultants the overall supervision and day-to-day running of the wards, including patient care. In addition, you shall demonstrate good diagnostic and clinical management acumen and perform any other duties as directed by Head of Department or the Chairman Medical Board of the Hospital.

•Be in active clinical practice

•Possess a basic medical degree from an accredited medical university or medical school

•Possess a 3 year of post housemanship clinical experience

•Possess specialty knowledge

•Must be registered with the Singapore Medical Council

•Able to work independently with demonstrated competence in managing patients in the department

•Confident, takes initiatives and a good team player

The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore, National University Heart Centre, Singapore and National University Centre for Oral Health, Singapore; a polyclinic group – the National University Polyclinics; one medical centre – Jurong Medical Centre; and three academic health sciences institutions – National University of Singapore (NUS) Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Associate Consultant on a contractual basis.

As an Associate Consultant, you will be required to carry out the duties as directed by the Head of Department in accordance with the policies and guidelines set by the Hospital, National University Hospital (NUH) and the Ministry of Health (MOH).

You must be able to demonstrate good technical skills (i.e. operative and procedural skills where applicable).

•Possess a basic medical degree and a postgraduate qualifications relevant to the department’s specialty or nature of operations registrable with the Singapore Medical Council

•Be in active clinical practice

•Must be registered with the Singapore Medical Council and must be accredited as Specialists by the Specialist Accreditation Board, Ministry of Health

•Able to work independently with demonstrated competence in managing patients in the department

•Confident, takes initiatives and a good team player

The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore, National University Heart Centre, Singapore and National University Centre for Oral Health, Singapore; a polyclinic group – the National University Polyclinics; one medical centre – Jurong Medical Centre; and three academic health sciences institutions – National University of Singapore (NUS) Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Clinical Associate on a contractual basis.

As a clinical associate, you will be responsible for the total management of patients in the ward and administrative duties required of the department to provide direct patient care. In addition, you will be responsible for assisting the Registrar and Senior Staff in the running of the Specialist Outpatient Clinics.

•Be in active clinical practice •Possess a basic medical degree registrable with the Singapore Medical Council

•Possess a 3 year of post housemanship clinical experience

•Must be registered with the Singapore Medical Council

•Able to work independently with demonstrated competence in managing patients in the department

•Confident, takes initiatives and a good team player

The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore, National University Heart Centre, Singapore and National University Centre for Oral Health, Singapore; a polyclinic group – the National University Polyclinics; one medical centre – Jurong Medical Centre; and three academic health sciences institutions – National University of Singapore (NUS) Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Resident Physician / Senior Resident Physician on a contractual basis.

As a Resident Physician, you will be part of the care team led by Senior Consultants/Consultants in the overall supervision and day-to-day running of the wards, including patient care. You will be required to take on additional duties and responsibilities such as clinical administration. In addition, you shall demonstrate good diagnostic and clinical management acumen and perform any other duties as directed by Head of Department or the Chairman Medical Board of the Hospital.

•Possess a basic medical degree and a postgraduate registrable with the Singapore Medical Council

•Possess a 3 year post housemanship clinical experience

•Be in active clinical practice •Must be registered with the Singapore Medical Council

•Able to demonstrate good diagnostic and clinical management acumen

•Able to demonstrate teamwork, respect, integrity, compassion and excellence in his/ her work

Senior / Respiratory Therapist, Inpatient Operations (Contract)

The Respiratory Therapist is responsible for planning, implementing, evaluating diagnostic, therapeutic respiratory care services, emergency services and special procedures in Intensive Care Units, to patients with deficiencies and abnormalities of the cardio-respiratory system, in accordance to established hospital policies, procedures, standard of care and practices.

The Challenges

Primary Responsibilities and Duties

• To provide clinical respiratory care under the supervision of physicians and approved guidelines.
• Perform complete or modified patient respiratory assessment as required.
• Consult with physicians, other healthcare professionals regarding the patient status and care plans.
• Monitor patient’s progress and modify respiratory care plan.
• Participate in multidisciplinary patient rounds.
• Document procedures, organize and analyze data, and maintain accurate records.
• Provide and manage plans for weaning patients off ventilators and comply with clinical and service standards.
• Practice within areas of professional competence and seek clinical support from supervisor/ other healthcare professionals when appropriate
• Actively support Non Invasive Positive Pressure Ventilation and Tracheostomy patients in General Wards
• Adhere to hospital and department operating procedures in the delivery of respiratory care services.
• To perform and monitor diagnostic procedures.
• Arterial Puncture and Blood Gas Analysis
• Bedside monitoring of Pulse Oximetry and End Tidal CO2 (Capnometry)
• Weaning parameters
• Hemodynamic monitoring
• To perform General Therapeutics Services.
• Aerosol Therapy
• Oxygen Therapy and High Flow Nasal Cannula Oxygen Therapy
• Inhaled Nitric Oxide Therapy
• To perform Special Therapeutics Services:

1. Airway Care
2. Mechanical Ventilation
3. High Frequency Oscillation Ventilation (HFOV)
4. Non-Invasive Ventilation Positive Pressure Ventilation (NIPPV)
5. Continuous Positive Airway Pressure (CPAP)
6. Lung Ultrasound
7. ECMO monitoring

• To perform Emergency and Acute Care Procedures.
• Cardiopulmonary Resuscitation (CPR)
• Intubation Assist
• Patient Intra and Inter Hospital Transport
• To assist Special Procedures.
• Bronchoscopy
• Bedside Percutaneous Tracheostomy
• To provide technical support to respiratory therapy equipments.
• Perform troubleshooting and basic maintenance for respiratory equipment.
• Perform required calibration and quality control procedure.
• Comply with safety regulations related to equipment and medical gases.
• Ensure proper functioning of respiratory equipment.

Secondary Responsibilities and Duties

• To collaborate with other healthcare members and participate in appropriate cross-functions improvement initiatives.
• To actively update knowledge and skills in Respiratory Therapy.
• To comply with infection control practices.
• To help in any data collection of the department.
• To help in any education of Nurses, Doctors and other healthcare professionals.
• To contribute to departmental inservice training programmes, hospital educational talks and external talks / workshops / forums / seminars.
• To perform other duties as may be assigned by Reporting Officer.

The Requirements

Qualification:

• Bachelor of Science in Respiratory Therapy
• Preferably Certified Respiratory Therapist or Registered Respiratory Therapist or equivalent from country of origin.

Experience:

• Preferably with 3 years clinical work experience in various Intensive Care Units in a reputable hospital.

Skills:

• Good communication and interpersonal skills.
• Competent in IT skills (Microsoft Excel / Word / Access / PowerPoint).
• Service oriented and customer focused.
• Result oriented and a good team player.

Job Purpose

To practice all IVF laboratory procedures and related laboratory activities under supervision in order to provide a quality laboratory service to customers, both internal and external.

Duties and Responsibilities

Primary Responsibilities and Duties

• Practice all IVF procedures in accordance to laboratory protocols.
• Practice of IVF procedures include the following:
• Sperm analysis and washing
• Egg identification, selection, maturation and fertilization
• Insemination (IVF) and intracytoplasmic sperm injection.
• Grading and scoring of eggs and embryos
• Embryo culture and monitoring of embryos
• Selection of embryos for embryo transfer into patients
• Participation together with IVF clinicians in the transfer of embryos into patients
• Cryopreservation and thawing and of surplus embryos
• Perform quality control procedures in the IVF laboratory
• Tease and identify testicular spermatozoa from testicular biopsy.
• Updating him/herself with new knowledge / skill via internet / workshops / courses / conferences.
• Report adverse incidents or accidents to the supervisor.
• Undertake preventive maintenance of laboratory equipment.
• Perform quality control test when required.
• Carry out the instructions of Chief embryologist with regards to work procedures and duties.
• Observe rules and regulations of ART Laboratory.

Secondary Responsibilities and Duties

• Participate in the washing and sterilization of glassware and glass Pasteur pipettes.
• Up keeping laboratory tidiness and cleanliness.
• Participate in laboratory related administrative work such as filing of forms, and entry of growth in vitro information into database.
• Maintain liquid Nitrogen level in the embryo storage tanks.
• Participate actively in the organization and effective running of workshops / seminars / conferences organized by ART laboratory.

Job Requirements

• Possess at least a Bachelor’s degree from a recognized university in Microbiology / Clinical Embryology / Reproductive biology / Biological Sciences or equivalent
• Able to perform under pressure.

Overview of Position

Reporting to the modality in-charge, the radiographer is responsible for providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. His/her role is also to ensure compliance to Ministry of Health regulations, international patient safety goals and to achieve high quality patient care service. This includes daily routine radiography operations and works that include general diagnostic x-ray imaging, portable (ward), theatre and emergency radiography to provide timely, quality, accurate and reliable diagnostic test results to the clinicians for patient management.

Job Responsibilities

• Assist senior, principal radiographers and/or supervisor in managing the daily operations and provide clinicians with timely and reliable diagnostic imaging results.
• Assist senior, principal radiographers and/or supervisor in administrative function such as maintaining inventory, quality control and equipment calibration records.
• Keep abreast with NUHS vision and mission goals, align all activities to achieve the objectives accordingly.
• Ensure proper documentations for traceability and in adherence to good documentation practices.
• Resolve or escalate customer’s complaints appropriately and perform service recovery while constantly seeking to improve service by obtaining feedbacks on the ground.
• Communicate and present findings and report workflow anomaly to supervisor in a timely fashion.
• Perform imaging procedures independently in an accurate, efficient, courteous and professional way.
• Prepare equipment and materials as required. Perform and record Internal and External Quality Controls and troubleshoot in accordance to work instructions / protocol.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and other applicable regulatory and accreditation requirements of the diagnostic imaging facility.
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Assist supervisors in evaluation of new imaging protocols or services.
• Perform other functions as delegated by supervisor.

Requirements:

• AHPC recognised Degree in Diagnostic Radiography.
• Good general health and no colour blindness.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Good verbal and written communication skills. Ability to communicate in vernacular languages is an asset.
• Must possess good interpersonal skills and able to work well in a team.
• Proactive and exhibits leadership potential, planning and organising skills.
• Effective communications skills.
• Able to work in a fast-paced environment and under pressure.
• Capable of handling hostile and disgruntled patients professionally.
• Able to multi-task and work independently.

1. Job PurposeTo ensure timely updates are provided by EMD staff to patients’ relatives
   To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient care
   Adhere to policies and procedures of hospital services
   

Primary Responsibilities and Duties (80%)

1. Provide updates on patient’s condition to patient’s relatives eg. Doctor has ordered X-ray, waiting for blood tests results, waiting for available bed for admission...
   Document details of every update in ED Web
   Remind doctor or nurse to update patient’s relatives
   Look out for patients and/or patients’ relatives who require assistance
   Assist patients and/or patients’ relatives with enquiries
   Resolve any PR problems
   Registration of patients presenting at Emergency Department
   Admitting of inpatients
   Discharge of Emergency patients
   Collecting payment for A&E facility feeds and deposit for inpatients
   Financial Counselling process for inpatients
   Handling of general enquiries (over counter & phone)
   Ensure customer service standards are up kept at all times
   Sorting of E-cards in preparation for dispatch to MRO daily
   

2. Handling of General Enquiries through EMD hotline - Apply telephone standards when handling phone enquiries

1. Minimize number of dropped calls
   Follow through enquiries till case is closed
   Track number and type of calls coming in
   
2. SOC Appointment BookingPerform accurate Appt Booking in SAP or liase with Central Appointment Line / Specialist Outpatient Clinics for appointment
   Perform faxing of appointment request and filling in of appointment request for appointments not available in SAP
   Follow through for all appointment requests required by EMD by next working day
   Tracking of appointments requested and booked in EMD
   

Secondary Responsibilities and Duties (20%)

• I. Driving of Ambulance – to be deployed in times of emergency
• II. Buddy and train newly joined PROs
• III. Ensure the Family Counselling Room is neat & tidy
• IV. Additional responsibilities as assigned by Operations Director/Manager/Executive
• V. Keep inventory of supplies and inform Administrative Assistant for replenishment
• VI. Make appointments for patients discharged from Emergency

1. Offer helping hand to Patients in need in the waiting area

Overview and purpose of the position

KidSTART@NUH is a government-led initiative which seeks to provide support services to vulnerable pregnant mothers. This program has been highly successful in helping underprivileged pregnant mothers deliver a healthy baby and to ensure that the newborn gets the best start in life. Through home visits, the program actively engages families, social/community partners and government agencies to provide systematic, integrated and holistic support. The program aims to engage families from the early pregnancy period to maximize the health of both mother and baby, to support breastfeeding and to foster mother-child bonding so as to enhance child development and potential during the first 3 years of life.

The Patient Service Associate role is to provide support in outreach efforts to engage and to recruit new families to join the KidSTART@NUH Merged Home Visitation Programme. Patient Service Associate is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care. Details stated in Job Responsibilities.

Duties and Responsibilities

• Support in outreach efforts to reach out and recruit new families to join the KidSTART@NUH Merged Home Visitation Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Support intake and enquiries of referrals.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
• Provide frontline services and general administrative duties at the clinic pertaining to KidSTART programme.
• Support in other administrative and operation needs in patients support.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Identify, assess, and respond on the eligibility outcomes of families efficiently and effectively.
• Maintains documentation and complete reporting requirements according to organisation standards.
• Attend to KidSTART patients at counters for registration and payment.
• Attend to KidSTART patients billing and charges if they required financial support.
• Attend to data requests pertaining to KidSTART patients’ information.
• Participate and be involved in the regular reviews of existing programmes and processes with the team.

Secondary Responsibilities and Duties

• Performs other job-related duties as assigned by assigned by supervisor.

Requirements

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
• Working experience in service or healthcare industry will be advantageous.
• Proficiency in MS Office and SAP preferred.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.