Total 1,250 job vacancies by NHS Jobs

Ensure all processes within own area of expertise are followed. Be responsible for creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. Be responsible for ensuring work area is customer focused, promoting the customer service ethic and acting as the customer advocate. Identify and solve common first line level hardware faults and problems. Provide first level support for known issues. Escalate faults to second and third level support, or third-party suppliers as required, monitor progress and maintain communications with end users on progress.

Leadership Act as the Trust evaluation analysis representative for internal, project and partnership meeting as required. Plan, organise and complete complex evaluations of programme and projects including presenting the findings to a range of groups, boards and committees as required. Promote vision, values and goals of the organisation. Communication and Relationship Skills To present and report complex information and evaluation verbally and in writing, adjusting presentation styles to meet the requirements of different audiences. This will include both regular and ad-hoc reports. To influence the recipients of such reports in order to effect the required change where necessary. Communicate statistical and analytical matters to non-statistical/analytical professional; develop and delivers formal, complex statistical presentations to large groups. Contribute to decision making processes through the provision of benefits information, providing recommendations. The post holder will receive and provide highly complex information requiring persuasive, motivational, negotiating and training skills where agreement and co-operation is required. Develop and maintain effective communication with EMAS directors, Senior Managers and staff. The post holder will ensure that effective two-way communication is established and maintainedwith various departments. Work closely within the Information team to ensure stored information is the highest possible quality. Knowledge, Training and Experience Experience of using statistical and analytical techniques Knowledge of SQL and Power BI Experience of qualitative research techniques Experience of project and programme evaluation including benefits realisations Using a high degree of accuracy and speed together with the application of knowledge, skills, and experience, be responsible for specialised detailed and complex information. A working knowledge of current legislation relating to the Data Protection Act and an understanding of Trust policies and procedures. Experience of presenting complex information and analytical findings in an easy-to-understand way including reports and presentations, as required/requested. Analytical and Judgement Skills The post holder will make judgements involving a range of complex facts or situations, which require the analysis, interpretation, or comparison of a range of options. To proactively analyse trends and identify exceptions on a wide range of measures and to alert responsible managers when necessary. Evaluate the impact of proposed projects and pilot projects to ascertain the potential impact if rolled out, providing information/options to inform decision making. The post holder will make judgements involving a range of facts or situations, which require the analysis, interpretation, or comparison of a range of options. Undertake end to end project development in relation to evaluation and benefits realisation. Investigate and develop analysis and research methodologies to supply senior management with the most appropriate information based on varying criteria. Planning and Organisational Skills To take the lead role in the evaluation and benefit realisation analysis. Formulating plans for the delivery of evaluation programmes and leads on the execution of these plans. The post holder will plan and organise several complex activities or programmes, some of which are ongoing, which require the formulation and adjustment of plans and strategies. The post holder will organise their own day-to-day work based on the agreed priorities/objectives. The post holder will plan, develop and manage evaluation and benefits realisation reporting and ensure effective delivery, monitoring and evaluation of all reporting activities within the Trust.

Communication and Relationship Skills The post holder will receive and provide complex information requiring persuasive, motivational, negotiating and training skills where agreement and co-operation is required. Act as a focal point for staff to report sickness or urgent absence, record details and advise their managers accordingly. Working with divisional management teams, assist in the management of such issues as sickness and unauthorised absence. The post holder will proactively support Resource Department, divisional managers, control managers and operational team leaders in resource administration and co-ordination. The post holder will ensure that effective two-way communication is established with various departments and managers in relation to resource indicators which will impact on operational cover, e.g. sickness, annual leave, vacancies, training, shifting demand and changes to the workforce profile/plan. Knowledge, Training and Experience The post holder will demonstrate an understanding of a range of work procedures and practices, some of which are non-routine, which require a base level of theoretical knowledge, principally; Knowledge of how the Trust delivers its services for patients and awareness of the Trusts strategic direction and plans A working knowledge of current legislation relating to Working Time Directives and the Data Protection Act and an understanding of Trust policies and procedures relating to staff time and attendance, improving working lives and equality and diversity. Experience of people management issues in relation to rostering requirements. Preparation of reports and presentations, as required/requested. Analytical and Judgement Skills The post holder will make judgements involving facts or situations, some of which require analysis. The post holder will analyse and interpret statistical data in order to prioritise Unit Hours Utilisation across a division to maximise the use of resources in a dynamically changing environment. The post holder will analyse and interpret performance reports and data in order to establish areas of focus for the resourcing function. Planning and Organisational Skills Plan and organisation of a number of complex activities which require the formulation and adjustment of resource plans The post holder will be required to work regularly without supervision. Using a high degree of accuracy and speed together with the application of knowledge, skills and experience, be responsible for the specialised operation of the service Personnel Rostering and Management Information System to update, retrieve and store detailed and complex information. Manage and audit the allocation of relief staff, over a number of remote sites on a fair and equitable basis to cover any deficiencies on the weekly plans as to ensure optimal operational cover whilst being mindful of relief. Manage the movement of staff on and off a station using judgment to achieve optimum cover but at the same time adhering to the general principles of Service policies. The planning and allocation of correctly matched resources to roles that are additional to rota cover where both vehicle and rostered staff are available or as overtime where and when required, subject to financial constraints. Allocate overtime, to cover core shifts, on a fair and equitable basis, ensuring that staffing is at its optimum, monitoring that any such overtime is kept within pre-defined budgetary limits. Splitting of crews to ensure the appropriate skill mix on vehicles to ensure appropriate operational cover The movement of single core staff both prior to the commencement of their shifts as well as during their shift. Use creativity, imagination and innovative ideas to resolve resourcing issues and problems which prevent the service from providing the provision of high quality patient care. The post holder will provide assistance in the planning and development of robust systems and processes to assure effective delivery, monitoring and evaluation of all resourcing activity across the Trust. The post holder will ensure the planning of relief staff throughout the Divisions is fair, consistent and complies with working time regulations and Trust policy. The post holder will contribute to the development of operational policies and corporate policy relating to the resourcing function. Physical Skills The post holder will input, extract and manipulate data at a personal computer, more or less continuously on most days, requiring standard keyboard skills to RSA I level or equivalent and competency in the use of MS Word and Excel. Patient and Client The post holder will provide non-clinical advice and information relating to resourcing systems, processes and function. Policy and Service Development The post holder will implement policies for own area of responsibility and propose policy/service changes which impact beyond own area of activity. The post holder will participate in the review and implementation of new systems and processes and contribute to the development of operational policies and corporate policy. Financial and Physical Resources The post holder will observe a personal duty of care in relation to equipment and resources used in the course of work. Human Resources The post holder will participate in self-development opportunities to continually improve performance, taking an active part in the appraisal and personal development planning system and undertake development activities that are identified. Information Resources Regular use of specialist rota management software to develop reports and documents. The post holder will continually review the processes used for collating information and will make recommendations for improvement. The post holder will input, extract and manipulate data in the maintenance processes required to record key resourcing information. The post holder will undertake the preparation and presentation of data, analyses, reports and projects as required. Research and Development The post holder will undertake surveys and audits as necessary to own work area and occasionally participate in research and development activities. The post holder will contribute to the development of operational policies and corporate policy relating to the resourcing function. Freedom to Act The post holder will work under their own initiative, guided by precedent and clearly defined occupational policies, protocols, procedures and codes of practice. Work is managed, rather than supervised, with the outcomes assessed at agreed intervals. Physical Effort There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time, operating a personal computer. Mental Effort There is a frequent requirement for prolonged concentration when working within databases, conducting analyses and preparing reports. Emotional Effort Occasionally exposure to distressing or emotional circumstances through acting as the single point of access for staff reporting absent for work. Working Conditions There is a requirement to use a personal computer more or less continuously on most days. Risk, Health & Safety The post holder will promote the health, safety and welfare of staff, make recommendations on areas of improvement required and ensure risk assessments are conducted and appropriate remedial action is implemented. The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults. This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

The core responsibilities are to: Deliver and exceed Department of Health and locally agreed standards, including the core elements of Standards for Better Health. To ensure the effective utilisation of people and vehicles throughout the EOC. Support the EOC Management Team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.Due to the 24/7 nature of this high profile environment it will be necessary to undertake some unsocial hours working, covering both day and night shifts over a rotation cycle.

Key Result Areas: Communication and Relationship Skills: Provides written and verbal feedback to EOC personnel regarding their progress and any remedial training requirements. Ensure effective two-way communication with EOC personnel across both sites when training and mentoring. Communicate effectively with education team colleagues to ensure continuity and best practice. Provide the L&D Manager with reports relating to training targets. Undertake duties as delegated and supervised by the L&D Manager Produce written reports for internal and external meetings/publications. All EOC communication is sensitive and covered by the Calidicott Report and Data Protection Act. Provides complex information when training EMAS systems; processes and Trust Performance standards to EOC staff. Knowledge, Training and Experience: Participate in training events and development opportunities identified by the Trust to develop own skills and personal effectiveness GSCE or equivalent in English and Maths minimum Grade C or above Achieve and maintain competence, according to the requirements in NHS Pathways. Hold a current certificate in CPR. Achieve the required competence level personally. NHS Pathways Accredited (Accredited Training Module, Coaching & Mentoring & Auditing, CM1 & CM2 qualified) Recognised teaching qualification e.g L3 AET (Award in Education and Training). Educated to degree level or equivalent experience Analytical and Judgement Skills: Utilise skills for assessing training requirements for staff on remedial training. Support the investigation of complaints including Serious Untoward Incidents, Formal Complaints and PALS where complex EOC procedures and processes have been used and a range of not straightforward situations may have occurred. Required to analyse and make judgements on the adherance to the EOC procedures. Planning and Organisational Skills: Organise their own work on a day to day basis In a disaster recovery and/or service continuity situation you will be required to undertake any tasked duties to support the control function within EMAS Undertake project planning making adjustments if targets arent being met (ongoing). Allocate staff to training courses to meet organisational requirements across both EOC sites, Required to plan the EOC training program for new and existing non-clinical staff across both EOC sites including Local Induction, CAD, Policies and Procedures, delivery of workshops and remedial training. Physical Skills: Driving a car to meetings, conferences and training events and visiting Lincoln/Nottingham EOC & Beechdale training facilitie Standard RSA 1 keyboard skills and MS office packages when preparing reports and training packages. Patient and Client: Provide NHS Pathways advice to patients in line with procedures under emergency situations e.g CPR advice, haemorrhage etc. As qualified NHS Pathways call taker provide call taking support Policy and Service Development Follow National, Trust and EOC procedures to ensure performance targets are being achieved Implements EOC related policies and proposes changes in working practices Financial and Physical Resources: Safe use of specialised training equipment Responsible for the safe use of training equipment. Human Resources: Demonstrate EOC systems to observers. Deliver local induction to new staff. Responsible for the mentoring of new staff. Responsible for the teaching of a range of specialist training programs relating to the EOC. Support the Recruitment & Selection process within the EOC Information Resources Prepare reports on training programmes, outcomes and performance indicators utilising excel spreadsheets, ICT packages and CAD for EOC Learning & Development Manager. The databases will need to be maintained by the post holder. Research and Development Occasional trial new CAD and NHS Pathways systems. Freedom to Act: Guided by standard operating procedures within the EOC. Adheres to NHS Pathways procedures Job is managed rather than supervised Physical Effort: Required to stand in front of class for lengthy periods (8 hour days) when teaching/training. This can be for periods of up to 4 weeks at a time. Over 50% of the time spent sitting in office at VDU. Moving training equipment (boxes of training equipment) (approx 15+ kilos) Mental Effort Frequent requirement to concentrate when delivering training or writing reports or training packages. Needs to be flexible as circumstances may change at short notice to support the needs of the EOC i.e computer failure Emotional effort Required to pick up 999 calls as part of NHS Pathways qualification and therefore has patient contact in an highly emotional situation. Any nominated tasks when assisting in Disaster recovery or Major Incident support Occasional exposure to traumatic and to highly distressing emotional incidents. Working conditions Use of VDU equipment more of less continously . Driving between EOC sites Based in the EOC

Day to day management of a team of control center staff Ensure resources are available when required and sickness and absence is covered through rota management for designated team. Work with HR to support staff as and when required. Monitor and report the efficiency and service delivery performance of the control and planning functions. Handle escalated calls within the NEPTS control room from stakeholders and staff Provide support on enquires in relation to eligibility Act as an NEPTS operational commander in the event of a business continuity or major incident Liaise with CCGs to gain authorisation to accept ECJ bookings, completing all required paperwork and input data into Cleric CAD system. Liaise with Operations Managers to support the patient flow and service delivery across the health care community. Support the management team in implementing policy, procedure, innovation and service improvement plans. Monitors compliance with the Trusts policies including patient confidentially. Compile data and reports as necessary to the senior leadership team. This will include (but not limited to) KPI compliance, staff issues, investigations and incidents. Maintain patient confidentiality and promote within team. Ensure the data security of patient identifiable information and staff details within the control room environment. Assists the NEPTS Performance Delivery Managers with gathering the relevant information to achieve their establishment objectives. Management of PALS enquiries and complaints in partnership with the NEPTS quality team Assists with the induction of new staff, advising them on policies and practices within the service as necessary. In case of extreme activity will carry out call handling, control and planning duties in relief cover.

Key Result Areas: Communication and Relationship Skills: Provides written and verbal feedback to EOC personnel regarding their progress and any remedial training requirements. Ensure effective two-way communication with EOC personnel across both sites when training and mentoring. Communicate effectively with education team colleagues to ensure continuity and best practice. Provide the L&D Manager with reports relating to training targets. Undertake duties as delegated and supervised by the L&D Manager Produce written reports for internal and external meetings/publications. All EOC communication is sensitive and covered by the Calidicott Report and Data Protection Act. Provides complex information when training EMAS systems; processes and Trust Performance standards to EOC staff. Knowledge, Training and Experience: Participate in training events and development opportunities identified by the Trust to develop own skills and personal effectiveness GSCE or equivalent in English and Maths minimum Grade C or above Achieve and maintain competence, according to the requirements in NHS Pathways. Hold a current certificate in CPR. Achieve the required competence level personally. NHS Pathways Accredited (Accredited Training Module, Coaching & Mentoring & Auditing, CM1 & CM2 qualified) Recognised teaching qualification e.g L3 AET (Award in Education and Training). Educated to degree level or equivalent experience Analytical and Judgement Skills: Utilise skills for assessing training requirements for staff on remedial training. Support the investigation of complaints including Serious Untoward Incidents, Formal Complaints and PALS where complex EOC procedures and processes have been used and a range of not straightforward situations may have occurred. Required to analyse and make judgements on the adherance to the EOC procedures. Planning and Organisational Skills: Organise their own work on a day to day basis In a disaster recovery and/or service continuity situation you will be required to undertake any tasked duties to support the control function within EMAS Undertake project planning making adjustments if targets arent being met (ongoing). Allocate staff to training courses to meet organisational requirements across both EOC sites, Required to plan the EOC training program for new and existing non-clinical staff across both EOC sites including Local Induction, CAD, Policies and Procedures, delivery of workshops and remedial training. Physical Skills: Driving a car to meetings, conferences and training events and visiting Lincoln/Nottingham EOC & Beechdale training facilitie Standard RSA 1 keyboard skills and MS office packages when preparing reports and training packages. Patient and Client: Provide NHS Pathways advice to patients in line with procedures under emergency situations e.g CPR advice, haemorrhage etc. As qualified NHS Pathways call taker provide call taking support Policy and Service Development Follow National, Trust and EOC procedures to ensure performance targets are being achieved Implements EOC related policies and proposes changes in working practices Financial and Physical Resources: Safe use of specialised training equipment Responsible for the safe use of training equipment. Human Resources: Demonstrate EOC systems to observers. Deliver local induction to new staff. Responsible for the mentoring of new staff. Responsible for the teaching of a range of specialist training programs relating to the EOC. Support the Recruitment & Selection process within the EOC Information Resources Prepare reports on training programmes, outcomes and performance indicators utilising excel spreadsheets, ICT packages and CAD for EOC Learning & Development Manager. The databases will need to be maintained by the post holder. Research and Development Occasional trial new CAD and NHS Pathways systems. Freedom to Act: Guided by standard operating procedures within the EOC. Adheres to NHS Pathways procedures Job is managed rather than supervised Physical Effort: Required to stand in front of class for lengthy periods (8 hour days) when teaching/training. This can be for periods of up to 4 weeks at a time. Over 50% of the time spent sitting in office at VDU. Moving training equipment (boxes of training equipment) (approx 15+ kilos) Mental Effort Frequent requirement to concentrate when delivering training or writing reports or training packages. Needs to be flexible as circumstances may change at short notice to support the needs of the EOC i.e computer failure Emotional effort Required to pick up 999 calls as part of NHS Pathways qualification and therefore has patient contact in an highly emotional situation. Any nominated tasks when assisting in Disaster recovery or Major Incident support Occasional exposure to traumatic and to highly distressing emotional incidents. Working conditions Use of VDU equipment more of less continously . Driving between EOC sites Based in the EOC

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

In addition to the summary below, please familiarise yourself with the full job description and person specification documents attached to this advert. You will be required to: Hold responsibility for your own caseload of patients requiring complex rehabilitation, working without direct supervision. Contribute to the supervision and education of rotational occupational therapists, student occupational therapists and rehabilitation apprentice practitioners. Be professional and legally accountable for all aspects of own work, including the management of patients in your care. Undertake specialist assessments of patients with diverse or complex presentations and multi-pathologies using specialist analysis, clinical reasoning skills, manual assessment techniques and listening skills to receive complex and sensitive details from patients to provide an accurate diagnosis of their condition. Formulate and deliver specialised occupational therapy treatment programmes based on specialist knowledge of evidence-based practice and treatment options using clinical assessment, analysis and reasoning skills and knowledge of a range of treatment options Be responsible for organising and planning own caseload to meet service and patient priorities, readjusting plans as situations change. Communicate complex patient-related information effectively to ensure collaborative working with MDT colleagues across health and social care sectors to ensure delivery of a coordinated multidisciplinary service and assist in developing comprehensive plans to facilitate transfer of care.

Research Act as a pivotal point of contact with internal and external stakeholders such as commercial study sponsors and representatives. Under the direction of the Clinical Research Team Leader be responsible for and participate in the administrative set up and ongoing administrative management of all clinical trials within the team. Implement and ensure maintenance of systems to track the status of the research portfolio to support monitoring of the delivery of projects and supporting any key business related decisions within a designated team. Responsible for ensuring clinical report forms and other data capture mechanisms are completed efficiently and effectively within agreed timeframes. Development of team reporting mechanisms to measure data capture/entry against agreed performance metrics. Development of actions plans to address any actual or potential deviations from agreed data capture metrics. Ensure team, divisional and national study targets are achieved within agreed timeframes Liaise with Trust departments regarding trial feasibility and resource requirements. In collaboration with the Clinical Research Team Leader work with internal and external sponsors and their representatives to ensure timely collection and management of trial related data. In conjunction with the Clinical Research Team Leader collate and provide relevant information relating to the capabilities of the assigned team in preparation for strategic partnership meetings. Oversee the archiving process for all clinical trials, ensuring adherence to the current Trust archiving guidelines. To support with clinical activities in line with own capabilities and within Trust policies. To provide direct line management for junior staff including responsibility for recruitment, retention, disciplinary and grievance and all human resource related staffing issues as required Ensure the annual performance review and identification of developmental needs are conducted in accordance with Trust policy Support and contribute to the education and training needs of the research teams, ensuring the objectives of Research & Innovation and the Trust are reflected Contribute to the assessment and allocation of the workforce requirements to support the effective maintenance and management of the portfolio of research within the designated team Provide leadership within the team and act as a role model and resource for all team members Ensure all line reports are clear about what is expected and are working together in successful teams to achieve the Trusts vision Maintain own professional development and identify learning needs and opportunities Participate in Trust wide education programmes and study days, regional and national meetings and research seminars as appropriate Oversee induction training, support and mentoring for new post holders within the team Participate and lead on continued training and development of staff across the research division Financial Management Support contract negotiation processes with trial sponsors under direction from the Clinical Research Team Leader, ensuring appropriate financial agreements are in place for each project for both commercial and non-commercial research studies Ensure the business processes and systems for financial management are implemented, such as service line reporting, invoicing, procurement, activity logs etc. Adopt responsive working practices in relation to any new financial processes/systems that require implementation Produce written activity and annual reports under the direction of the Clinical Research Team Leaders

Following established systems and processes and maintaining tracking spreadsheets for correspondence. Booking travel including rail and hotels. Dealing with incoming and outgoing mail. Reception duties to cover absence. Processing correspondence for signatures. Room bookings and setting up for meetings, including ordering lunch and refreshments. Job Description attached with full details.

Please see the job description, person specification and top tips attached for further information. **Please also note that due to high volume of applications this advert may be closed early and feedback, if unsuccessful, will unfortunately not be given.**

You will possess a good Bsc in Physiology or the equivalent and have or are willing to gain the ARTP practitioner qualifications in lung function and sleep. Your skills will be most useful but not exclusive in providing leadership to the team of junior sleep physiologists. The opportunities to personally develop would be accommodated, this could be applied to higher education we would welcome applicants with an interest to join the HSST program

Please review the attached job description and person specification for a detailed overview of the job description and main responsibilities.

To undertake and perform a range of basic respiratory diagnostic assessments and treatment interventions within the department, wards and outpatient clinic areas, and perform more complex clinical investigations under supervision. To analyse and interpret basic results and formulate a factual report. Maintenance of clinical records in relation to activities carried out. Performs calibration and quality control procedures on all laboratory equipment used. Supervision and training are part of the degree apprenticeship and full support will be provided. to participate in department research projects and comparison of new equipment when relevant. See attached job description for the full range of duties.