Total 26 customer service job vacancies in manchester m2 4lq

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

DUTIES AND RESPONSIBILITIES Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary. To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community. To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements. Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere. Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate. Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Financial Management & Business Planning Holds delegated budgets Authorised signatory for payments Undertakes day to day budget management duties, including monitoring spend against surgical budgets Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects. Ensures organisational procedures are deployed across department for control of activities against budget Ensures that departments work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Policy and service development Works within broad organisational and professional policies Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service Information Management Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives Support the development of strategic plans for the clinical development of departments Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification

DUTIES AND RESPONSIBILITIES To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary. To support the delivery of high quality, cost effective services to the Trust and to NHSE. Provide managerial support to clinical services across Radiotherapy and the wider division, ensuring that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports. Provide and receive highly complex, sensitive, or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome. Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained. Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Develops own work plan in line with directorate, divisional and Trust objectives. Demonstrates the agreed set of values and accountable for own attitude and behaviour. Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within Radiotherapy. Be an authorised signatory for payments where appropriate. Undertakes day to day budget management duties, including monitoring spend against designated budgets. Assists Radiotherapy leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the directorate. Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Contributes to budget setting for services within the directorate. Ensures organisational procedures are deployed across department for control of activities against budget. Ensures that teams work to achieve organisational effectiveness and deliver services within available resources. Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget. Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time. Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff. Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions. Ensures that grievances and whistle blowing are treated appropriately and within Trust policies. Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process. Identify staffing needs necessary to support new and increasing workload of the directorate. Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Strategic planning, service development and improvement Supporting the Clinical Service Manager for Radiotherapy to interpret, develop and implement broad policies and NHS guidance at both directorate and divisional level, when required. Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives. Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within directorate/service. Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible. Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements. Ensures regular progress reports, data sources and project reports are produced and submitted to the Clinical Service Manager for Radiotherapy and presented to project boards/NHSE where appropriate. Plays a key role in service planning and development for the Radiotherapy business, administration, and performance. Information Management Assisting the Clinical Service Manager for Radiotherapy, Head of Radiotherapy and Proton Services and Divisional Management with information to support reporting requirements, such as cancer targets/activity. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives. Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Communication Maintains a range of highly developed effective communication and working relationships. Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development. Negotiates, influences, persuades, and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders. Presents information both formally and informally to, appropriate boards and committees, senior managers, staff groups and patients. Develops and implements processes that support good communications both within the Trust and division. Actively works with clinicians, managers, and staff to develop an environment that promotes continuous service improvement. Employs motivational skills to encourage collaborative working to improve services and performance. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies, and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression. Health & Safety Monitor and maintain health, safety and security of self and others in own work area. Identify and assess potential risks in work activities and help others in how to manage these risks appropriately. Act as a role model and work within legislation and Trust procedures on risk management. Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system. Identify training needs in health and safety whilst identifying appropriate resources. Additional Requirements In the absence of the Clinical Service Manager for Radiotherapy, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. Inclusion on the trust Duty Manager Rota To abide by all Trust policies and procedures. To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Package Description: Shift Details:Saturday and Sunday At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development, and offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.

DUTIES AND RESPONSIBILITIES Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary. To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community. To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements. Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere. Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate. Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Financial Management & Business Planning Holds delegated budgets Authorised signatory for payments Undertakes day to day budget management duties, including monitoring spend against surgical budgets Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects. Ensures organisational procedures are deployed across department for control of activities against budget Ensures that departments work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Policy and service development Works within broad organisational and professional policies Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service Information Management Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives Support the development of strategic plans for the clinical development of departments Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

The following are the core responsibilities of a Patient Service Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on EMIS WEB g. Photocopy documentation as required h. Input data into patients healthcare records as necessary i. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and notice boards n. Support all clinical staff with general tasks as requested In addition to the primary responsibilities, the Patient Service Advisor may be requested to: a. Partake in audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Action incoming emails and correspondence as necessary d. Scan patient related documentation and attach scanned documents to patients healthcare records e. Complete opening and closing procedures in accordance with the duty rota f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently g. Order and monitor stationery supplies h. Produce, maintain and participate in the Patient Service Advisor rota for lunch and out of hours cover h. Identify and provide team training where required i. Support the practice manager with all Patient Participation Group related matters k. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

DUTIES AND RESPONSIBILITIES Leadership To adopt a values-based approach to management, leading with care and compassion. To be able to incorporate considerations of equality, diversity and inclusion into decision making on a day-to-day basis. Be able set an example in this regard and having the courage to challenge negative behaviours. To be comfortable with their relationship with failure and be able to promote a strong learning culture within SACT Services. To foster a culture of continuous improvement within SACT Services, promoting a learning culture and creating a psychologically safe environment through which improvements can be made. Strategic Planning and Service Development To develop and implement long term service strategy and policiesfor SACT Services that fully reflects the direction and service needs of the Trust, its commissioners and the SACT Committee and including Drugs and Therapeutics Committee approvals. To input into corporate strategies, maintain awareness of the needs of stakeholders linkages to relevant legislation as well as national and local healthcare guidance and initiatives. To manage competing demands on the service and resolve conflict,where they arise, relating to service provision. To interpret and implement broad policies andNHS guidance, contribute to corporate policies and strategy and to develop services locally in line with them. To lead and coordinate service objectives ensuring relevance to local and national priorities. To play a key role in service planning for SACT and the wider SACT Services agenda within the Trust including developing and implementing long term strategic plans for continued development of services. Service/Operational Management To co-ordinate operational management of the department working closely with Head of SACT, the Clinical Leads, and other managers across the service and the division. To Plan and implement strategy for operational managementso as to meet organisational performance plans within agreed budgets and timescales. To provide leadership and directionfor managers within the service, ensuring clear communication of policy, business objectives and agreed targets. To ensure the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets. To lead the service on the performance management agenda, developing strategies and process changes to ensure achievement of agreed activity levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes. To interpret and analyse highly complex data in relation to performance management using Trust software to develop performance management reportsfor both internal and external consumption. To lead on substantial programmes of work to improve services across pathways of care orfor specific care groups as designated. To develop the postholders own work planin line with service, departmental, divisional and Trust objectives. To work collaboratively with the Head of SACT providing cross cover where necessary. To be an active member of the divisional senior team, contributing to the divisional agenda, performance and objectives. To participate in the Trust senior manager on-call rota. Clinical To provide advice, guidance, supervision and leadership to the nursing and allied health professionalswithin the team. To supervise the professional work of the nursing and allied health teams, working closely with the relevant heads of profession. To facilitate the implementation of clinical and professional policies and guidelines from the Trust and relevant external bodies. To work closely with consultant medical staff and other health care professionals within the clinical areas to enable well-coordinated care. To establish close links with all managed staff in order to facilitate the best possible patient care pathway. To assist in the promotion of evidence-based practice and clinical audit. To comply with the relevant code of practice and standards of proficiency for their profession. To lead highly specialist clinical services. To oversee the development, introduction and implementation of new systems, treatment, and administrative systems with respect to their integration into the SACT service. Service Improvement To manage improvement in patient and carer experience and the efficiencywith which services. To utilise and interpret research and audit findings appropriately to aid the development of new guidelines, protocols and facilities whichwill support improvements. To be responsible for writing and producing service improvement reports, business cases etc. as required. To ensure that there are developments and improvements across the entire pathway by undertaking workin the allocated area, in line with service and Trust objectives. To lead and deliver on specific projects, whichwill bring about an improvement in the provision of health care services within the service in collaboration with operational managers and their teams. Ensures that regular progress reports, data sources and overall service details are produced and submitted to appropriate committees within the Trust. Regularly attends and participates in team meetings, and work closely with the other service managers and governance team. Financial Management & Business Planning To take responsibility for and manage service budgets. To be an authorised signatory for financial payments. To sign off overtime and travel expenses. To order specialist equipment. To lead on business planning for the SACT service, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan and that any conflict with respect to content and delivery is reconciled. To prepare robust business cases that enable services to remain financially stable and responsive to the demands placed upon them. Perform highly detailed and complex options appraisalsin order to inform decision making process. In liaison with the Head of SACT, contribute to budget setting for all areas of the service. To ensure organisational procedures are deployed across the service for control of activities against budget. To ensure that the service works to achieve organisational effectiveness and deliver services within available resources. To develop schemes and action plans to ensure the service offers the commissioners value for money. To use and analyse financial information systems to ensure a robust system for financial monitoring, budgetary performance and appropriate allocation of funding for the service. Human Resources Management To implement the Trust strategy and policyfor HR management and development Including recruitment and selection, discipline, grievance, performance appraisals etc. To develop and implement departmental workforce plans as part of business planning processin line with Trust HR strategies. To ensure an appropriate departmental structures and skill mix to enable and empower individuals to make decisions, where appropriate, and that individuals have clearly defined responsibility and accountability. To ensure effective recruitment processes are implemented within departments compliant with Trust policy including chairing appointment panels. To ensure that appraisal systems are implemented and cascaded to all staff within departments. To provide appraisal/performance review resulting in clearly understood objectives and personal development plans that reflect both the needs of the Trust and the longer term goals of staff. To takes action under Trust personnel policies (e.g. grievance, disciplinary, capability) where necessary. To ensure systems arein place within the service to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies. To ensure that grievances and whistle-blowing are treated appropriately and within Trust policies. To ensure that the service adopts flexible working practices that meet appropriate legislative and best practice guidance and achieve a fair balance between the preferences of individual members of staff, the needs of the service, and the preferences of the whole staff group. To ensure that communication mechanisms operate effectivelyso that a culture is promoted where all staff can become involved in influencing and supporting the achievement of quality improvement and patient-focused care. Communication To communicate highly complex and sensitive information on compliance with performance targets, strategic objectives resources, staffing and service related information, with senior managers and directors within Trust, and across other external organisations and agencies. To negotiate, influence, persuade and reconcile conflicting viewsin a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, patients and other stakeholders. To develop and implement processes that support good communications across the SACT service, as well as the division. To ensure effective engagementacross SACT services, using negotiating and influencing skills to ensure that the services are considered in the planning and development processes of other clinical groups. To undertake presentations to staff groupswithin and outside the Trust and to members of the public. To represent SACT service publicly. To record personally generated information and ensure a system is in place, compliant with best practice in data management and Trust policies, to record, collate, process and store information on the management of patients and staff members. To update patient records and maintain departmental records as appropriate. * See attached documents for full details *

To support the Service Manager in the management and development of a wide service portfolio. To support the delivery of high quality, cost effective provision of these Services to the Trust. Provide operational management to the junior doctor function across the division ensuring that operational functions (safety, performance, staffing) are effectively monitored and achieved. This will include the responsibility for the oncology junior doctor rotas and medical out-of-hours cover for the site, through the junior doctor rota coordinator(s). Identifying risks and actions required to mitigate risks to ensure timely delivery of the objectives. Undertakes complex staff planning, organising rotas including junior doctor rotas, allocating and reallocating tasks and staff on a daily basis to meet service delivery requirements Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. Contributes to the coordinatation and planning of complex activities for the delivery of services in liason with Matrons and Ward Managers, contributing to long-term plans and making daily adjustments in order to deliver safe and effective inpatient services Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements. Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere. Investigate complaints and clinical incidents within area of responsibility , ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care Contribute to Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings with support from responsible Service Manager and Governance Lead as well as leading appropriate incident investigations as designated by the Service Manager. Establish and maintain good links with Medical Education Team ensuring close working is possible to enable the support of Junior Medical Staff and effective service planning. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Actively participate in meetings relevant to area of responsibility such as Inpatient Board, Inpatient Noting Board, Junior Doctor Steering Group and Service Leads ensuring that relevant issues are raised and working with other relevant key personnel to agree and implement appropriate actions. Financial Management & Business Planning Undertakes day to day budget management duties, including monitoring spend against designated budgets Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets. Contribute to the development of business cases to enable services to remain financially stable and responsive to the demands placed upon them. Ensures organisational procedures are deployed across department for control of activities against budget Ensures that departments work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Management Responsibility Line management and support of staff, inclusive of junior doctors on rotation, within immediate areas of responsibility. Oversee training requirements of staff within areas of responsibility, proactively looking for opportunities to enhance the teams knowledge and skill base. Ensure all new starters are inducted accordingly and supported to meet required levels of competence and confidence. Support Trust strategies and policy for aspects such as recruitment & selection, discipline, grievance, performance appraisals and sickness absence Takes action in line with Trust policies (e.g. grievance, disciplinary, capability) where necessary. Ensures systems are in place within departments to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies. Manage the processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times To lead, supervise and manage staff within own area of responsibility to ensure that work is done effectively, efficiently and on time Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. With regard to the Junior Doctor team, undertake appropriate/delegated Human Resources functions eg Attendance Management. Ensures systems are in place within departments to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies. Policy and service development Works within broad organisational and professional policies Support the management team to implement innovation, technology, and new ways of working, contributing to policy and process development. These policy and process changes will impact outside the immediate work area and impact on other teams/departments. Document and implement standard operating procedures within areas of responsibility, ensuring review on a regular basis to reflect current practice. Responsible for the effective planning of the departmental workload and ensuring effective service provision. This will require complex short and mid-term plans to be drawn up but they will be subject to review and change as service requirements change. Information Management To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives Support the development of strategic plans for the clinical development of departments Manages the operation of systems which process, update and store information e.g. patient or staff Display effective analytical skills when making service related decisions. There will often be a range of options and the post holder will be required to effective analyse situations and make judgements on the appropriate course of action. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements In the absence of the Service Manager and Deputy Service Manager attend meetings, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures To be responsible for own professional /personal development.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Service Management Contribute to the development of the GM SDE services. Responsible for the day to day service delivery of the SDE services. Identify emerging risks and issues relating to the operational aspects of the SDE model and develop mitigation strategies. Ensure that Health Innovation Manchester provides a professional and responsive SDE service to all clients and partner organisations. Act as chair for any relevant SDE meetings. Be the senior lead on the delivery of a range of SDE operational activities and services to agreed time, quality, and budget. Responsible for the budget, income and expenditure for services delivered through the SDE service area. Track progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks, and concerns with the relevant stakeholders. Conduct audit on programmes of work to ensure progress of delivery and outcomes. Interface and interact with other service areas. Reporting & compliance Provide service reports for GM and regional governance. Responsibility to maintain appropriate documentation through all phases, providing these promptly to the GM SDE Product Director. The post holder will contribute to the accreditation of the GM SDE by working with the service leads to develop policies and procedures. Ensure compliance with all confidentiality, governance and information governance requirements. Produce regular reports on project progress to Health Innovation Manchesters requirements and commissioners. Contribute to the production of Health Innovation Manchesters related literature including standard operation procedures and policies. Communications Work closely with the HInM communications and engagement service group to ensure the operational plans are acceptable to public, stakeholders and users. Foster a culture of accountability, collaboration, and continuous learning within the programme. This includes within the service lead areas and other workstreams. Analyse, summarise and present highly complex, information from a wide range of sources to groups or staff members. Build and maintain strong communication links with key associates, ensuring regular contact with internal and external stakeholders which may involve highly complex, sensitive, contentious, and confidential issues. The post holder will be expected to attend stakeholder meetings, conferences, seminars exhibitions training events, etc. as necessary. Manage junior members of staff within team as required, develop training, conduct appraisals etc., Engagement & planning Co-design service delivery and commercial solutions that underpin and ensure successful delivery of the GM SDE environment. Engage with critical stakeholders, leading or supporting the coordination of workshops and ensuring any risks to programme delivery are identified promptly, escalating any issues. Maintain an awareness of industry best practices, strategy and plans from relevant networks and feed in learning to the GM SDE. Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and garner support for the programmes initiatives. Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning, design, and implementation. Ensure that projects are established in line with best practice using industry standard methodologies, programme and project plans that are relevant and appropriately scaled, clear identification of critical paths and regular reports. Contribute to business cases, options appraisals, cost-benefit analysis, and impact assessments in support of specific programmes, projects, and assignments. Engage with Health Innovation Manchester Programme Managers, and key external stakeholders to ensure our service offering meets their current and anticipated requirements. Participate in relevant internal and external working groups/projects and services to provide project, complex, advice, and expertise. Assist with the production of proposals for potential clients. Assist with the planning and delivery of events (marketplace events, training events and other meetings). Assess opportunities, new methods, products, or developments, formulating and agreeing proposals and policy documentation that will contribute to overall improvements in clinical and business processes via the use of digital tools and technologies. Contribute to own personal development and that of the wider team.

This role is to provide first class customer service to all of our users, both internal and external. You will be expected to log and provide both 1st and 2nd line support regarding issues from both Informatics systems and the Operational side. You will be a key lead in all user management across DLM Informatics systems for both Internal and External Users You will also be expected to work on our systems within the DLM performing basic IT deployment and troubleshooting.