Total 9 customer service job vacancies in leatherhead surrey kt22 8dy

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: Bank Contract At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: Bank Contract At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

SEE JOB DESCRIPTION My job makes better lives by working in partnership with the Divisions senior management teams and all staff within the Trusts Social Care Services for the continued development of services and quality improvement of service provision. In this role.

Duties to include but not be limited to: To ensure that the voices of people affected by cancer are heard, valued and have influence throughout all areas of programme development design and delivery. To communicate effectively with patients and carers across the patient journey. To promote the aims of psychologically informed care across contacts with patients, carers, and colleagues. To promote understanding of the needs of patients who are living with complex and life limiting conditions. To maintain the highest professional standards of practice through active participation in training, CPD, supervision, audit, NICE guidance and up-to-date knowledge of legislation and guidelines. To ensure that governance of the programme includes people affected by cancer who are supported to contribute and whose contribution is valued and used Please see job description for more information.

For further information about this position please find Job Description and Personal Specification attached. If this looks like an opportunity which you feel may be suited to you then please do not hesitate to contact Lynne Boyd on lynne.boyd2@nhs.net to discuss this in more detail. If you have any questions, please contact Lynne Boyd on lynne.boyd2@nhs.net

Horton Rehabilitation Units To ensure the effective running of services, with operational policies, procedures and protocols in place to achieve service objectives To ensure that services provide a high standard of mental health rehabilitation in line with the recovery approach and service guidance To ensure that services are monitored and adapted to meet changing needs and identified commissioning requirements To be responsible for service changes when required, ensuring effective implementation and management of changes with measurable outcomes and to agreed timescales To monitor views of service users and their representatives and ensure that they and other key stakeholders are involved in service developments To ensure that services consistently achieve quality and performance targets To ensure that service delivery is in line with evidence-based practice To ensure services meet the standards required by the Care Quality Commission To support operational and ward managers to prepare for accreditation [AIMS] To ensure that services meet the diverse needs of service users from different communities To ensure that sites meet health and safety requirements To maximise use rehab beds to support wider system flow Human Resources Management To promote strong and effective leadership that is built on the principles of open engagement and learning To create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver support more effectively To implement a leadership structure that safely devolves decision making close to the point of care delivery To ensure effective communication channels to all staff in the service and with partners To ensure effective performance management, professional and clinical leadership, regular supervision and annual appraisal for all staff To ensure staff are provided with learning and development opportunities appropriate to their needs, and complete mandatory training To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints To ensure staff are treated fairly and consistently and within the policies and procedures applied in the organisation Financial resources management To deliver robust financial management in line with service and trust targets, including realistic cost improvement programmes [CIP] To ensure services are cost effective and delivered within budget To ensure effective bed management and maximise income To identify service improvements and opportunities for income generation and ensure that the service area contributes to rehabilitation business developments Lead responsibilities To ensure the service is kept up to date with legislative and policy changes and developments To Lead on driving QI projects throughout the rehabilitation service and support services with their QI projects. To support bed management and flow across Rehabilitation services Ensuring robust performance and financial management Participation in strategic planning as a member of the senior management team To maintain good working relationships with the CNWL borough directorates and represent the service at acute bed and DTOC management meetings To be the service lead for other areas of responsibility as directed by the Service Director Service Responsibilities To promote a positive image of the service and positively enhance the trusts corporate image internally and with external agencies To develop and maintain links with other services within the trust, particularly acute services, ensuring good bed management processes are followed To maintain good communication with ICBs and ensure that reporting requirements are met To represent the service as required at external meetings with stakeholders To carry out investigations into complaints, serious incidents and staffing issues as directed by the service director To keep up to date professionally, be familiar with policy, legal and practice issues, and participate in training programmes identified within personal development plan To initiate or participate in projects, research, clinical audit and surveys as directed and to identify relevant projects Rider Clause This is an outline of the post holders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.