Total 38 customer service job vacancies in coventry west midlands cv1 4fs

Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role. WithYou is part of a consortium and our team in Lambeth is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you. The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Addictions Borough Lead, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. This is a permanent, full-time role working 37.5 hours per week. Essential Skills The most important thing you can bring to this role is clear and inspirational leadership. We're open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We're most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You'll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation. If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion. You should also have: A track record of successfully working in joint ventures and partnerships A proven track record of creating and maintaining a strong performance management culture Evidence of placing service users at the heart of an organisation Ability to develop and lead a cohesive team Ability to interpret evidence and analyse problems to create viable sustainable solutions Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact Strong communication skills, both verbal and written A full job description and person specification is available on request. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. Desirable Skills About Company Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. #IND HP

To provide a highly visible point of contact for patients or a representative raising an enquiry or complaint. To function as a key point of contact for patients or their representatives through consulting with them to understand and to take details of their enquiry or complaint, whether that be in person, over the telephone or by written correspondence. To produce high quality acknowledgement letters, confirming the complaint details and the patients or their representatives desired outcome. To provide comprehensive support to those accessing and using the service through explaining and agreeing with them how their enquiry or complaint will be investigated. To maintain an exceptional understanding of data protection regulations and the Complaints Policy to ensure that patient information in only shared when it is appropriate to do so. To ensure all contacts are kept fully updated throughout their case. To refer clients to advocacy services and other health and social care services when appropriate. To plan and facilitate complaint meetings and other methods of resolving patient, family, and carers concerns. Communicate complex and sensitive information to patients, relatives and carers in a compassionate manner and advise them of their options if they are dissatisfied with the outcome of their enquiry or complaint. Maintain an excellent awareness of the Trusts Patient Safety Process and to recognise and flag when any issues raised within a complaint may constitute a patient safety incident. Work in close collaboration with staff across the Patient Relations Team and wider Trust to ensure we deliver a patient centred approach to the handling of enquiries and concerns. Maintain accurate and up to date electronic case records on the Trusts incident management system and on other programmes, such as Microsoft Excel. Maintain a good working knowledge of accessibility standards to identify any requirements of service users and to make reasonable adjustments wherever required to provide an accessible service. Participate in appraisals and personal reviews and work to achieve agreed set objectives. Participate in appropriate training and development activities. When required cover the work of colleagues during periods of absence or peak workloads. Undertake any other duties as required by the Patient Experience management/coordinators in accordance with the grade and nature of the post. For further details of the role please see the attached job description.

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventrys young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives. Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are: Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. Value and respect: We put diversity and inclusion at the heart of all we do. What is the job role? Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where youll play a central role in enhancing the services and support we provide. As a Service Development Co-ordinator, youll coordinate and support various initiatives within our Children Residential ServicesWorkforce Development. Your key responsibilities will include: Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy. Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care. Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services. Developing and standardising policies, processes, and residential projects to ensure consistent best practices. Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). Who are we looking for? We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have: A Degree or equivalent qualifications and/or significant work experience. Strong knowledge of relevant legislation, including Childrens Home Regulations (2015), Ofsted Inspection Framework, and Childrens Homes Quality Standards. Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities. Proficiency in gathering and analysing information from varied sources to measure performance effectively. Experience in financial analysis and the ability to provide insights into financial impacts of decisions. Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases. Effective communication skills and the ability to present to various stakeholders. Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges. The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team.So we would encourage applications from this demographic along withapplicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity. For an informal conversation about the role please contact:residentialchildrensservices@coventry.gov.uk If you need help or support to complete your application, please visit ouraccessibility pageto see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. Interview date(s): Week commencing 25th November 2024. About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilise devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.

1. To provide a highly visible point of contact for patients or a representative raising an enquiry or complaint. 2. To act as a key point of contact for patients or their representatives through liaising with them to understand and to take details of their enquiry or complaint, whether that be in person, over the telephone or by written correspondence. 3. To produce high quality acknowledgement letters, confirming the complaint details and the patients or their representatives desired outcome. 4. To provide comprehensive support to those accessing and using the service through explaining and agreeing with them how their enquiry or complaint will be investigated. 5. To maintain an excellent understanding of data protection regulations and the Complaints Policy to ensure that patient information in only shared when it is appropriate to do so. 6. To ensure all contacts are kept fully updated throughout their case. 7. To refer clients to advocacy services and other health and social care services when appropriate. 8. To plan and facilitate complaint meetings and other methods of resolving patient, family and carers concerns. 9. Communicate complex and sensitive information to patients, relatives and carers in a compassionate manner and advise them of their options if they are dissatisfied with the outcome of their enquiry or complaint. 10. Maintain an excellent awareness of the Trusts Patient Safety Process and to recognise and flag when any issues raised within a complaint may constitute a patient safety incident. 11. Work in close collaboration with staff across the Patient Relations Team and wider Trust to ensure we deliver a patient centred approach to the handling of enquiries and concerns. 12. Maintain accurate and up to date electronic case records on the Trusts incident management system and on other programmes, such as Microsoft Excel. 13. Maintain a good working knowledge of accessibility standards to identify any requirements of service users and to make reasonable adjustments wherever required in order to provide an accessible service. 14. Participate in appraisals and personal reviews and work to achieve agreed set objectives. 15. Participate in appropriate training and development activities. For further details of the role please see the attached job description.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. It is essential for this role your hold a Full UK drivers license with access to your own vehicle. ABOUT THE ROLE Your focus as Customer Service Managerwill be to Support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with Company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Keep up to date with new legislation and developments in the field of PALS, interpreting the significance of these and help develop any necessary action plans for the Trust in conjunction with the Head of Patient Relations. Responsible for ensuring the analysis and reporting of PALS enquiries within the Trust ensuring robust monitoring and reporting systems where data has been appropriately interrogated and presented where the content can be backed up. Undertake routine analysis and provide standard, statutory (including regional and national) and ad hoc reports as required by the Director of Quality. Provide regular reports to the Patient Experience Delivery Group. Work with the Head of Patient Relations to ensure that the Trust responds to the CQC and CCG and any other appropriate bodies following an independent investigation. Liaise with the Complaints Team regarding any PALS enquiries that may give rise to a formal complaint. Ensure that there is integration of and shared learning from issues arising from PALS enquiries in liaison with the Complaints and Patient Safety Manager, ensuring that any findings and trends from PALS enquiries are fed into the clinical governance structure. Be responsible for the continuation of the PALS enquiries management plan in line with risk management policies and procedures. Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to PALS enquiries management across the Trust. Develop and maintain effective networks with external organisations in particular Healthwatch including the CCG, ICAS, and other NHS Trusts. For further details please see the attached job description.

We are a developing service embracing the changes in Coventry and Warwickshire partnership trust . We are dedicated to providing excellent service in line with our trust values and are committed to ensuring an inclusive and collaborative working environment within the community and inpatient services. As a teaching trust you will have the opportunities to enhance your skills and progress your career in nursing including access to a robust preceptorship programme Please see Job description and person specification for detailed information about the role for Band 5 Community Mental Health nurse in CWPT.

This description is not exhaustive however, the successful candidate will Be responsible for supporting the Principal Psychologist and clinical lead/s in the development and evaluation of the new MHTR service delivery models Undertake psychological assessments and interventions of service users, whilst working autonomously but also undertake formulation and delivery of care plans involving the psychological intervention of a service user's needs Communicate and liaise with other disciplines involved in the service user's care alongside criminal justice colleagues and partners Attend and contribute to appropriate multi-disciplinary meetings. Provide advice, guidance and support to service users to enhance awareness of their psychological needs. Support and contribute to the audit process's within the service delivery model. Applicants should refer to full job description and person specification for further details.

Key aspects: To ensure an effective internal governance framework and communication system within the group To ensure standards for clinical data and quality metrics within the group are met. To continually contribute to the groups patient and business improvement agendas. Provide support for specialities and governance leads to drive the quality agenda and ensure improvement in performance across all of the Trusts quality metrics. This will require: Being proactive, adaptive, and responsive to each specialitys requirements and needs. Building up effective relationships with individuals within the group. Participating in regular meetings within the Quality and Data team, and wider meetings for the specialties and Group to achieve the objectives set for the post. Developing and maintaining data/information systems and processes to enable the specialities to monitor and measure its performances. Provision of high quality project, service and administrative support including information, analysis and report writing. Sharing of ideas for potential service improvement by identifying areas for change where appropriate and recommending actions to resolve problems and review practise. Providing and improving services in line with Trust objectives and nationally agreed initiatives. To review and validate the groups data quality regularly to ensure compliance with Trust and local policies and standard operating procedures. Identifying and developing improvement plans with clinical and operational leads. Representing the specialities in appropriate quality forums. Undertaking relevant project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets. Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, etc. Administrative Tasks: To support with effective functioning of Quality Improvement and Patient Safety (QIPS) meetings and ensuring the appropriate Trust templates for agenda, minutes and action plans are used. Providing administrative support for meetings as and when appropriate. Facilitating meetings including preparing documentation, collecting data, coordinating and attending meetings. Adhering to Trust wide standard operating procedures and policies developed for processes as well as devising, documenting and managing new policies and processes. Managing and prioritising work in line with agreed schedules and in accordance with the Sub-Groups professional standards. Keeping a well-managed and organised system in place for all administrative tasks. This can include meeting minutes, meeting agendas, action logs, action trackers and reports. Data and Quality Management: Managing data quality by supporting each speciality with clinical guidelines, mortality reviews, clinical and national audits, e discharges, e results, and patient information leaflets. This includes keeping a track of all data and ensuring that each speciality is aware of any data due for review and ensuring that, where appropriate, each speciality has necessary administrative support with tasks involved for data to be in date. Ensuring that all data is reviewed, corrected and recorded in Trust approved templates and all necessary paperwork is sent to appropriate teams to action. Facilitating the creation and maintaining of multiple databases and external systems, including Amplitude, NICOR, Shunt Registry, and NNAP and monitoring performance with these, working collaboratively with the specialties to ensure accurate completion. Collating data for the QIPS meeting presentation as per speciality requirements. This can include data from Datix (incident, actions, risk register reports, legal claims, complaints, PALS, and compliments), data regarding clinical effectiveness (clinical guidelines, mortality reviews, audits as well as reports on e-results and e-discharges), and patient experience (patient information leaflets, friends and family tests (FFT)) as well as any speciality specific reports Utilising Datix to support teams with: Risk management, incident investigation and closure, SIG actions facilitation and updating/closure, complaints reviews, report designing and analysis. For further details of the role please see the attached job description. The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other reasonable duties and responsibilities. Any changes will be made in discussion with the post holder according to service needs.

1. Manage the operational performance of the SLT service (predominantly across inpatients but will include some outpatient services) to support an efficient and cost-effective delivery of national, trust and group priorities and targets ensuring robust implementation of service objectives and clear communication across and within clinical teams.2. Regularly review establishments to ensure an appropriate skill mix by managing resources to achieve equitable, comprehensive services across all clinical areas within financial resources.3. When required, represent SLT at Group and Trust level to ensure planning and delivery of SLT services adheres to group plans and targets.4. In collaboration with the Dietetic and SLT Head of Service, ensure the delivery of interdisciplinary working within relevant areas and provide appropriate professional support as required.5. Investigate and provide timely and detailed responses to complaints, clinical adverse events and untoward incidents. Involve staff and or patients and implement strategies to reduce reoccurrence and promote quality.6. Ensure resources are effectively managed, in order to support the Head of Service to ensure that financial targets are met, and financial balances adhered to. Be an authorised signatory for the SLT Budget (and on occasions for the Dietetic budget too).7. Interpret and implement HR strategies and policies within the service in order to achieve compliance with trust policies and procedures.8. Responsible through clinical/team leads for co-ordinating and delivering the SLT service across UHCW and Rugby St Cross sites. Please see attached Job Description for full details.

Key aspects: To ensure an effective internal governance framework and communication system within the group To ensure standards for clinical data and quality metrics within the group are met. To continually contribute to the groups patient and business improvement agendas. Provide support for specialities and governance leads to drive the quality agenda and ensure improvement in performance across all of the Trusts quality metrics. This will require: Being proactive, adaptive, and responsive to each specialitys requirements and needs. Building up effective relationships with individuals within the group. Participating in regular meetings within the Quality and Data team, and wider meetings for the specialties and Group to achieve the objectives set for the post. Developing and maintaining data/information systems and processes to enable the specialities to monitor and measure its performances. Provision of high quality project, service and administrative support including information, analysis and report writing. Sharing of ideas for potential service improvement by identifying areas for change where appropriate and recommending actions to resolve problems and review practise. Providing and improving services in line with Trust objectives and nationally agreed initiatives. To review and validate the groups data quality regularly to ensure compliance with Trust and local policies and standard operating procedures. Identifying and developing improvement plans with clinical and operational leads. Representing the specialities in appropriate quality forums. Undertaking relevant project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets. Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, etc. Administrative Tasks: To support with effective functioning of Quality Improvement and Patient Safety (QIPS) meetings and ensuring the appropriate Trust templates for agenda, minutes and action plans are used. Providing administrative support for meetings as and when appropriate. Facilitating meetings including preparing documentation, collecting data, coordinating and attending meetings. Adhering to Trust wide standard operating procedures and policies developed for processes as well as devising, documenting and managing new policies and processes. Managing and prioritising work in line with agreed schedules and in accordance with the Sub-Groups professional standards. Keeping a well-managed and organised system in place for all administrative tasks. This can include meeting minutes, meeting agendas, action logs, action trackers and reports. Data and Quality Management: Managing data quality by supporting each speciality with clinical guidelines, mortality reviews, clinical and national audits, e discharges, e results, and patient information leaflets. This includes keeping a track of all data and ensuring that each speciality is aware of any data due for review and ensuring that, where appropriate, each speciality has necessary administrative support with tasks involved for data to be in date. Ensuring that all data is reviewed, corrected and recorded in Trust approved templates and all necessary paperwork is sent to appropriate teams to action. Facilitating the creation and maintaining of multiple databases and external systems, including Amplitude, NICOR, Shunt Registry, and NNAP and monitoring performance with these, working collaboratively with the specialties to ensure accurate completion. Collating data for the QIPS meeting presentation as per speciality requirements. This can include data from Datix (incident, actions, risk register reports, legal claims, complaints, PALS, and compliments), data regarding clinical effectiveness (clinical guidelines, mortality reviews, audits as well as reports on e-results and e-discharges), and patient experience (patient information leaflets, friends and family tests (FFT)) as well as any speciality specific reports Utilising Datix to support teams with: Risk management, incident investigation and closure, SIG actions facilitation and updating/closure, complaints reviews, report designing and analysis. For further details of the role please see the attached job description. The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other reasonable duties and responsibilities. Any changes will be made in discussion with the post holder according to service needs.