Total 7 customer service job vacancies in blackpool lancashire fy4 5es

Overview of Role: To provide administration support to the Care Co-ordination Service. To provide a fast, accurate and effective patient telephony service. To provide administrative support to clinical staff To undertake an intensive internally based training programme To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development. To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. To use the telephone and remain empathetic, whilst gaining important information. Accurate data input of special patient information such as end of life care and long-term health conditions. To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs. To undertake all relevant training consistent with the requirements of the post. Accessing personal and confidential data Always ensuring full patient confidentiality, adhering to Information Governance Policies To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures. To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods. To provide clear and concise information to all patients and external agencies To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner. To attend any meetings as and when required To assist the management team when required To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness. To always adhere to FCMS Policies and Procedures Physical Effort Staff often remain seated, at one desk, for most of the working day. Mental Effort Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines. The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs. Emotional Effort Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers Managing situations that can often be emotional, given the patients health status. Managing stressful situations i.e., workload and time pressures Dealing with conflict, over a variety of issues Ability to remain calm when other people are panicking or distressed. Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service. Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility. Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained. The post holder will be expected to attend any necessary courses that provide relevant training. Other duties are required: This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and Procedures To observe national and local policies and procedures in respect of: o Fire o Data Protection Act o Infection Control Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Solutions4Health are delighted to be offering the role of a Stop Smoking Service Coordinator at Blackburn with Darwen. This is a Full-time role with a salary of £30,000.00 to £32,000.00 depending on experience. Role Summary As the Stop Smoking Service Coordinator, you'll be at the forefront of empowering individuals to lead healthier, smoke-free lives. This dynamic role involves coordinating and delivering innovative smoking cessation programs and working closely with clients to provide personalised support and guidance. You’ll be responsible for the day-to-day coordination of the Smokefree Blackburn with Darwen service and will lead on overall service delivery. You'll also collaborate with healthcare professionals and community partners, driving engagement and ensuring the highest standards of care. If you're passionate about public health and motivated to make a tangible difference in people's lives, this is the perfect opportunity to lead impactful initiatives and inspire lasting change in your community. This is an exciting opportunity for a dynamic individual to demonstrate their broad health and wellbeing knowledge, skills and experience in the delivery of a new and exciting stop smoking service in Blackburn and Darwin. Main Duties and Responsibilities Ensure that all targets, performance measures, and outcomes are achieved successfully for the Blackburn with Darwen Stop Smoking Service. Organise and coordinate project delivery and awareness events. Lead the data collection and reporting across to commissioners on a monthly, quarterly and annual basis as required. Research, locate, set up and review new clinic opportunities. Work closely, and develop sustainable relationships with local partners, including Pharmacies, GPs, secondary care providers and workplaces in the development, promotion and delivery of the community Stop Smoking service. Liaise with the relevant authorities to obtain permission and consent for the delivery of marketing campaigns and events. Gather information on all referrals made to the service and follow up contacts accordingly. Undertake random spot checks in various clinics to ensure that service quality standards are maintained e.g. relevant literature, display materials, NRT products and completed Monitoring Forms. Co-ordinate the recruitment and training of staff. Ensure that local residents interested in services but without face-to-face professional help, can access the service easily. Ensure that printed materials providing information and advice on how to quit smoking is also made available to residents, including those who do not speak English as a first language. Co-ordinate the provision of VBA (Very Brief Advice) training to partners Encourage service users and other stakeholders to be involved in the design, ongoing improvement and evaluation of services Co-ordinate workforce learning and development across the service and wider treatment system. Co-ordinate ongoing support, guidance, and training for GPs and community pharmacies who deliver stop smoking services in Blackburn and Darwen. Investigate, report, and resolve all client queries and complaints. Work flexibly across the whole service, including late working, weekends as required. Proactively maintain own professional knowledge, development and practice, and contribute effectively to management meetings and supervision. Work within professional boundaries, maintaining safety and appropriate confidentiality at all times. Work flexibly within the organisation to undertake such other reasonable duties and responsibilities, at any location within reasonable daily travel from your main place of work. Work flexibly across the whole service, including late working, weekends as required. Produce and disseminate information in a variety of ways e.g., newsletters, reports, presentations, journals, promotion at conferences and workshops. Explain to clients the principles of Stop Smoking so that they can make an informed choice regarding their treatment. Motivate and empower clients to make behaviour changes. Deliver a client-led treatment plan in concordance with national and local guidelines, effectively and professionally. This will include CO monitoring, the completion of accurate data to comply with NICE guidelines, and a comprehensive account of weekly interventions. Deliver telephone and face-to-face support for clients. Contribute to local and regional networks to represent, promote, and develop the service. To capture and collate client feedback, success stories and photographs with the appropriate consent for the service promotion To assist with carrying out the external quality control testing all devices and ensuring that all equipment is appropriately calibrated within timescales. To ensure that the Quality standards are maintained within the service. Be the lead for the Blackburn with Darwen SmokeFree Alliance as well as the Lancashire & South Cumbria Strategic Group. About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team. Benefits Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams. Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app) Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc. Cycle to Work scheme Annual Leave that increases with length or service If you think you are suitable for this role, please apply now!

Responsible for Management and Leadership within the team to support the delivery of new and existing services across Living well and Lymphoedema services. We recognise the skills required to undertake this role may require a period of mentorship and training. Purpose of Job To provide management and leadership support of the team and facilitate the integration of palliative care services by providing leadership through the delivery of the Living well Ethos across all Trinity Hospice services. Provide knowledge and expertise whilst being a clinical resource for professionals, patients and carers supported by the service. Job purpose Leadership and Management To hold clinical responsibility for the clinics caseload of patients, and to organise this efficiently and effectively regarding clinical priorities and use of time. To provide direct line management of team members. Effectively manage attendance at work. Organise and undertake one to one meetings and PDR reviews with team members. To represent the service, giving specialised advice to MDT, Trinity management members when required. Ensure care needs of the caseload are met by efficient team management and delegation of work to other members of the team. Support the development of new ways of working within the Living well service. Take part in audit of service provision and patient care and action plan improvements. Compile living well reports as required. To provide oversight of the running of the clinics, management of referrals, KPIs and sickness absence and annual leave management. Play a pivotal part in the redesign or development of future service development alongside Trinity and external parties. Ability to meet deadlines. Clinical To support the implementation of holistic management plans, using safe and effective evidence based care. Based upon clinical assessment, make autonomous decisions. To develop appropriate assessment skills in evaluating the patients condition. Attend the Living well MDT to discuss patients, carers and support staff to engage in supervision. To formulate an appropriate, individual management and/or treatment programme, using clinical reasoning skills, setting objectives, timed goals and ensuring treatment progression with a variety of treatment techniques. Maintain accurate clinical records and manage clinic appointments. To provide spontaneous and planned advice, teaching and instruction to patients, relatives, carers, and other health care professionals, to promote understanding of the aims of the service and to ensure a consistent approach to patient care. To ensure a high standard of clinical care for the patients. Education To provide education and support to community and hospital based teams and colleagues, including communicating changes within the service. Be responsible for seeking out learning opportunities and projects to improve service delivery. Support pre and post registration students, staff from other hospices, medical students and other healthcare professionals undertaking clinical placements. Give talks alongside the fundraising department acknowledging the role the fundraising team can support the service development. Organisation Ability to organise time effectively, creating work schedules, prioritising workloads, and meeting deadlines. Using Initiative Able to take responsibility for own actions and make autonomous decisions. Resilience Ability to remain calm and self controlled under pressure Communication Experience of communicating effectively, both verbally and in writing, adapting style to suit the audience To communicate effectively with other members of the multi disciplinary team, about patient issues, in order to facilitate a team approach to patient care, writing to General Practitioners etc. To communicate effectively with patients and carers to maximise therapeutic outcomes, and to ensure understanding of the condition. Communication skills in persuasion, motivation and explanation will be used. Barriers to effective communication will occasionally be encountered e.g. hearing loss, Special Needs. To assess capacity, gain consent and have ability to work within a legal framework and to support other staff to do likewise Team Working Ability to develop effective and supportive relationships with colleagues Influencing and Negotiating Experience of influencing, convincing or negotiating with others in a way that results in acceptance and behaviour change Building Relationships Ability to quickly build a rapport and establish professional relationships with others, based on trust and understanding Client Focus Ability to ensure the patient is central to all decisions made regarding management of care IT skills Ability to use Microsoft Office including Word, Excel and Outlook. Knowledge of the workings of databases Personal and Professional Responsibilities: To work the contracted hours appropriate to enhancing the availability of the service for the patients. To maintain personal Clinical Revalidation, as appropriate, into work practice. To be an active participant in in service training, by attendance at staff meetings and by leading and participating in tutorials, training sessions and external courses as appropriate to your role in the department. To keep up to date with relevant developments, disseminating information and ensuring that practice is based on the best available evidence. To be a resource for advice to colleagues working in other clinical areas. To communicate effectively and to work in collaboration with MDT colleagues across the Health and Social Care sectors, ensuring delivery of a coordinated multidisciplinary service. To participate in the staff appraisal scheme To be responsible for equipment used in carrying out duties and to adhere to departmental Health and Safety policy, including the competence to use the equipment. Also, to ensure the safe use of equipment by others through teaching, training and supervision of practice, including manual handling. To maintain accurate and up to date documentation in line with legal and departmental requirements, including the production of appropriate reports, letters and treatment summaries. To be aware of the health and safety aspects of your work and to implement any policies, which may be required to improve the safety of your work area, including the prompt reporting and recording of accidents. To comply with the organisational and departmental policies and procedures, and to be involved in the reviewing and updating of these, as appropriate. To fulfil the requirements of mandatory training as dictated by the organisation.

Please see the attached job description and person specification for more information about this role.

For more information please visit our website via Lancashire & South Cumbria NHS FT. Please see attached the job description and person specification for more information about this role.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also find out more information by visiting our Trust website www.elht.nhs.uk and by watching the videos within the below link; https://elht.nhs.uk/services/district-nurses

We are seeking a Healthcare Assistant to join our Secondary Care Services based in our dermatology clinics with in the Blackpool area, assisting the Dermatologists. If you would like to be a part of a team that really makes a difference, I would love to hear from you. You will be working within our Dermatology Services our Clinics, you will be trained to assist the Doctors This is a Full Time role working 40 hours per week, over 5 days, this can include some weekends. You will never be required to more than your allocated 40 hours per week unless you request to work overtime. Shifts can start from 8am and finish no later than 8pm. Role Requirements Undertakes task and duties delegated by the clinical and management teams Undertaking procedures such as blood pressure and new patient checks Ordering supplies and equipment Sterilisation of equipment Basic literacy and numeracy skills Basic computer experience What we can offer to you Excellent work / Life balance Supportive environment 25 days holiday plus bank holidays An extra day off to celebrate your birthday! NHS Discount & Support Schemes Employee Assistance Program Who we are We are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience