Total 5 customer service job vacancies in Lancashire, BB1 7DY

Work flexibly across all Intermediate Care Services sites to meet the needs of all discharges and transfers of care for all adult patients being discharged or requiring community support. Drive communication and response to maintenance of patient flow in support of organisational targets. To ensure you are an integral part of a responsive team are delivering a highly responsive and effective service delivery. Complete a daily work allocation and ensure completion of all tasks to effectively operate the service, within this demonstrate a flexible approach to meet individual patients/family need. Report & monitor problems with patient transport services and escalate issues to senior clinical flow team. Provide proactive contribution to allocated wards to ensure length of hospital stay is determined by clinical need only and not by organisational resources. To promote and maintain effective communication channels between patients, their relatives, and relevant teams in order to successfully coordinate discharges. Proactively advise and support staff to initiate the early discharge planning of patients with simple needs ensuring appropriate assessments have been completed in a timely manner to facilitate discharge. Identify, progress chase and monitor delayed discharges and lost bed days within the patient journey and referrals. Screen and input information of onward referrals made to the homes and health and social teams, including the completion of trusted assessment documents. Maintain accurate records and participate in audits as required in relation to the discharge planning process. Support and respond to the Trust Escalation Processes, as guided by the IDS Business Manager, Head of Site Operations & Flow / Head CCM/ Senior Directors / Managers. Ensure compliance with other related Trust Policies and Department of Health Legislation regarding discharge planning processes.

Solutions4Health are delighted to be offering the role of a Stop Smoking Service Coordinator at Blackburn with Darwen. This is a Full-time role with a salary of £30,000.00 to £32,000.00 depending on experience. Role Summary As the Stop Smoking Service Coordinator, you'll be at the forefront of empowering individuals to lead healthier, smoke-free lives. This dynamic role involves coordinating and delivering innovative smoking cessation programs and working closely with clients to provide personalised support and guidance. You’ll be responsible for the day-to-day coordination of the Smokefree Blackburn with Darwen service and will lead on overall service delivery. You'll also collaborate with healthcare professionals and community partners, driving engagement and ensuring the highest standards of care. If you're passionate about public health and motivated to make a tangible difference in people's lives, this is the perfect opportunity to lead impactful initiatives and inspire lasting change in your community. This is an exciting opportunity for a dynamic individual to demonstrate their broad health and wellbeing knowledge, skills and experience in the delivery of a new and exciting stop smoking service in Blackburn and Darwin. Main Duties and Responsibilities Ensure that all targets, performance measures, and outcomes are achieved successfully for the Blackburn with Darwen Stop Smoking Service. Organise and coordinate project delivery and awareness events. Lead the data collection and reporting across to commissioners on a monthly, quarterly and annual basis as required. Research, locate, set up and review new clinic opportunities. Work closely, and develop sustainable relationships with local partners, including Pharmacies, GPs, secondary care providers and workplaces in the development, promotion and delivery of the community Stop Smoking service. Liaise with the relevant authorities to obtain permission and consent for the delivery of marketing campaigns and events. Gather information on all referrals made to the service and follow up contacts accordingly. Undertake random spot checks in various clinics to ensure that service quality standards are maintained e.g. relevant literature, display materials, NRT products and completed Monitoring Forms. Co-ordinate the recruitment and training of staff. Ensure that local residents interested in services but without face-to-face professional help, can access the service easily. Ensure that printed materials providing information and advice on how to quit smoking is also made available to residents, including those who do not speak English as a first language. Co-ordinate the provision of VBA (Very Brief Advice) training to partners Encourage service users and other stakeholders to be involved in the design, ongoing improvement and evaluation of services Co-ordinate workforce learning and development across the service and wider treatment system. Co-ordinate ongoing support, guidance, and training for GPs and community pharmacies who deliver stop smoking services in Blackburn and Darwen. Investigate, report, and resolve all client queries and complaints. Work flexibly across the whole service, including late working, weekends as required. Proactively maintain own professional knowledge, development and practice, and contribute effectively to management meetings and supervision. Work within professional boundaries, maintaining safety and appropriate confidentiality at all times. Work flexibly within the organisation to undertake such other reasonable duties and responsibilities, at any location within reasonable daily travel from your main place of work. Work flexibly across the whole service, including late working, weekends as required. Produce and disseminate information in a variety of ways e.g., newsletters, reports, presentations, journals, promotion at conferences and workshops. Explain to clients the principles of Stop Smoking so that they can make an informed choice regarding their treatment. Motivate and empower clients to make behaviour changes. Deliver a client-led treatment plan in concordance with national and local guidelines, effectively and professionally. This will include CO monitoring, the completion of accurate data to comply with NICE guidelines, and a comprehensive account of weekly interventions. Deliver telephone and face-to-face support for clients. Contribute to local and regional networks to represent, promote, and develop the service. To capture and collate client feedback, success stories and photographs with the appropriate consent for the service promotion To assist with carrying out the external quality control testing all devices and ensuring that all equipment is appropriately calibrated within timescales. To ensure that the Quality standards are maintained within the service. Be the lead for the Blackburn with Darwen SmokeFree Alliance as well as the Lancashire & South Cumbria Strategic Group. About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team. Benefits Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams. Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app) Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc. Cycle to Work scheme Annual Leave that increases with length or service If you think you are suitable for this role, please apply now!

Please see the attached Job Description and Person Specification for further details about this post. The Job Description has been submitted to the Royal College of Psychiatrists for approval.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also find out more information by visiting our Trust website www.elht.nhs.uk and by watching the videos within the below link; https://elht.nhs.uk/services/district-nurses

Please see attached the job description and person specification for more information about this role