Total 7 customer service job vacancies in Camberley, Surrey, GU15 3BN

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job Purpose To take full responsibility of the day to day operations and future growth of NHUCs UTCs, working with a high level of autonomy as a Senior Leader reporting directly to the Executive team. Main Duties and Responsibilities Professional To rapidly establish and then maintain excellent working relationships with the leadership and operational teams of our contract holders (HHFT and FHFT) To establish effective working relations with all members of the multidisciplinary team to promote good communication and a multidisciplinary approach to patient care. Ensure UTC policies and procedures are up-to-date and that all staff comply to agreed policies and maintain best practice Participate in the investigation of accidents, incidents and complaints; implement corrective action where necessary in consultation with the governance team To manage conflict promptly and effectively, supporting and promoting effective working relationships within the multidisciplinary team and initiating and evaluation any action plans. Ensure the maintenance of a safe working environment and that all areas have a named Health and Safety representative. To ensure that COSHH and Infection Control policies are implemented and that every effort is made to identify and minimise potential risks/hazards. Implement audit and benchmarking processes, quality road maps, and making improvement as required. To be responsible for undertaking risk assessments in line with NHUCs Risk Management Policy. To be responsible for the implementation of safe working practices as required by Health and Safety at Work Act and ensure the staff in UTC are maintaining accurate and contemporaneous training records. Operational Management To be responsible for the day to day effective and efficient management of UTC staff, support staff and equipment within the department. To continually assess and model skill mix and patient demographics to ensure capacity is optimized To manage all income and expenditure for the UTCs, assess the financial position on an ongoing basis and work with the finance team on preparation of budgets and forecasts Direct and manage all aspects of the department on a daily basis to ensure smooth and safe running Lead and support systems of induction, staff appraisals and management to allow for appropriate developmental activities. Act as the central point of contact for both internal and external stakeholders Attend regular group meetings external to UTC as required to ensure the UTC has appropriate representation. Responsible in conjunction with the Clinical resource team in ensuring rotas, annual leave and the use of flexible staff are based on the needs and funding envelope of the service Responsible for ensuring all line management activities are completed and followed for operational staff which includes but not limited to absence, annual leave, appraisals To be responsible for ensuring confidentiality and safekeeping of patient records, in accordance with NHUC IG policies and procedures To ensure that there is effective communication in place to allow staff to keep abreast of developments within the organisation by encouraging use of NHUC Connect lead the recruitment and selection of staff in consultation with the Clinical Lead and HR. Participate as an active member of the on call rota. General Ensure key performance indicators are meeting local and national standards, investigate any areas indicating improvement requirement. Ensure internal and external reporting requirements are met To proactively horizon scan for potential business opportunities within the UTC or related areas and submit business cases to push these potential opportunities forwards To innovatively review business on an ongoing basis to improve patient experience and cost effectiveness Undertake mandatory and statutory training as per NHUC requirements and ensure team undertakes the same. Utilise opportunities to develop skills and knowledge further, learn from others, and keep up-to-date with current practice in this field. Provide coaching and development to other members of the team. Demonstrate use of excellent communication skills to support patients and their families in highly stressful situations and to ensure staff are supported to develop these skills. To undertake any other duties required The post holder may be required to work at any of the NHUC sites in line with the service needs. The post holder must at all times carry out responsibilities with due regard to NHUCs Equality & Diversity Policy. To be flexible in the approach to working times, there may be a requirement to work unsocial hours to meet the needs of the business Senior Leadership Represent NHUC in all matters in relation to the UTC with system partners including, but not limited to ICBs and Urgent and Emergency Care partners. Work in partnership with system stakeholders to develop the service. Ability to deputise where required for the Director of Operations Same Day Care Be an active member of NHUCs Executive committees, being wholly responsible for the UTC and contributing to the ongoing organisational strategy Be an ambassador for NHUCs values and behaviours Maintain effective and professional relationships with colleagues and system partners. Information Asset Owner Lead, foster and promote a culture of effective information governance within business area Visibly champion and embed a culture of best practice information governance Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care Ensure that own training is adequate and up to date relating to role Ensure that all staff understand the importance of effective information governance and receive appropriate education and training Seek advice from information subject matter experts as required Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements Policies and Procedures Ensure that all policies and procedures are published within the correct NHUC format Work with Policy owners to ensure that policies and reviewed and updated in within the agreed timescales

Package Description: Shift Details: Bank Contract At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: Shift Details: Bank Contract At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Horton Rehabilitation Units To ensure the effective running of services, with operational policies, procedures and protocols in place to achieve service objectives To ensure that services provide a high standard of mental health rehabilitation in line with the recovery approach and service guidance To ensure that services are monitored and adapted to meet changing needs and identified commissioning requirements To be responsible for service changes when required, ensuring effective implementation and management of changes with measurable outcomes and to agreed timescales To monitor views of service users and their representatives and ensure that they and other key stakeholders are involved in service developments To ensure that services consistently achieve quality and performance targets To ensure that service delivery is in line with evidence-based practice To ensure services meet the standards required by the Care Quality Commission To support operational and ward managers to prepare for accreditation [AIMS] To ensure that services meet the diverse needs of service users from different communities To ensure that sites meet health and safety requirements To maximise use rehab beds to support wider system flow Human Resources Management To promote strong and effective leadership that is built on the principles of open engagement and learning To create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver support more effectively To implement a leadership structure that safely devolves decision making close to the point of care delivery To ensure effective communication channels to all staff in the service and with partners To ensure effective performance management, professional and clinical leadership, regular supervision and annual appraisal for all staff To ensure staff are provided with learning and development opportunities appropriate to their needs, and complete mandatory training To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints To ensure staff are treated fairly and consistently and within the policies and procedures applied in the organisation Financial resources management To deliver robust financial management in line with service and trust targets, including realistic cost improvement programmes [CIP] To ensure services are cost effective and delivered within budget To ensure effective bed management and maximise income To identify service improvements and opportunities for income generation and ensure that the service area contributes to rehabilitation business developments Lead responsibilities To ensure the service is kept up to date with legislative and policy changes and developments To Lead on driving QI projects throughout the rehabilitation service and support services with their QI projects. To support bed management and flow across Rehabilitation services Ensuring robust performance and financial management Participation in strategic planning as a member of the senior management team To maintain good working relationships with the CNWL borough directorates and represent the service at acute bed and DTOC management meetings To be the service lead for other areas of responsibility as directed by the Service Director Service Responsibilities To promote a positive image of the service and positively enhance the trusts corporate image internally and with external agencies To develop and maintain links with other services within the trust, particularly acute services, ensuring good bed management processes are followed To maintain good communication with ICBs and ensure that reporting requirements are met To represent the service as required at external meetings with stakeholders To carry out investigations into complaints, serious incidents and staffing issues as directed by the service director To keep up to date professionally, be familiar with policy, legal and practice issues, and participate in training programmes identified within personal development plan To initiate or participate in projects, research, clinical audit and surveys as directed and to identify relevant projects Rider Clause This is an outline of the post holders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.