Total 5 customer service job vacancies in elgin iv30 1bx

Job Description

To provide support, both direct and indirect, for deaf and visual impaired children and young people, primarily, but not solely, in the learning environment. Apply appropriate communication methods, suitable for the needs and preferences of the pupils, to enable access to information and the curriculum and promote inclusion.

This is a peripatetic post and will require the post holder to be mobile and work in more than one school across Moray and require the use of their own car.

Responsibilities

Support learning and teaching activities under the direction of the Principal Teacher SES, Teacher of Deaf Children and Young People (ToD) and Teacher of Visual Impairment (TVI)

Provide communication support to children and young people who is either a deaf or visually impaired.

Modify and adapt curriculum content so that it is accessible to the child or young person.

Attend to the emotional health and wellbeing of children and young people who is deaf or visually impairment.

Support children and young people in the effective use of technology necessary to access their learning

The Individual

Experience of working with children & young adults of pre-school/school age in a caring and supportive environment.

2 SQA Standard grades or equivalent at level 3 or above in English and Maths.

British Sign Language (BSL) Level 1 and Braille Stage 1 or a commitment to acquire both in a timely fashion

Full driving licence

Ability to communicate at all levels.

Ability to observe professional confidentiality and implement sound judgement

Ability to work flexibly using their own initiative and as part of a team.

Willingness to accept direction / delegation.

Ability to work under guidance and direction of specialist (ToD/TVI) and class teaching staff

Ability to interact with empathy and tolerance and to respond positively to children and young people with a sensory impairment

An understanding of, and commitment to, the ethos of inclusion

You will be expected to travel efficiently between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a private car or pool car / van.

Rapport with children and young people.

Effective interpersonal and organisational skills

Ability to work both independently and as a team member

Reliable

Ability to work under pressure in a demanding environment

Flexible and adaptable to the changing needs of the Service

Closing Date: 21 October 2024
Starting Salary: £27,994.20 (pro rata)
£14.55 per hour
22 hours per week (term time only)

For further information contact: Moray SEBN Service, telephone 01343 557914, email admin.sebn@moray-edunet.gov.uk

Proud member of the Disability Confident employer scheme

Job Description

Assist teaching staff in providing a supportive and positive learning experience for children with additional support needs, as directed, to help create a supportive and positive atmosphere where children can work towards maximum independence and integration with their peers.

Requirements

This post provides an opportunity to work with children who have a hearing or visual impairment. In addition to the roles identified within the Pupil Support Assistant job description, the specialist nature of this work will involve supporting the learning needs of hearing impaired children and their use of technological equipment, allowing their inclusion and access to lessons. You will work under the guidance of a Teacher of the Deaf/Teacher of Visual Impairment and you will be responsible to the Principal Teacher of the Sensory Education Service (SES).

The successful candidate will be supported by Teachers of the Deaf/Teachers of Visual Impairment to become familiar with the requirements of this specialist role. Signing skills at British Sign Language Level 1 are desirable.

This peripatetic post is based at Beechbrae Education Centre and in order to meet the operational needs of the Service you will be required to travel efficiently between various work locations within Moray, including arriving for the start of the school day at your designated timetabled school, which could be subject to change at short notice depending upon pupil’s support needs. This would normally be undertaken independently and so holding a full driving licence and access to your own car will be a requirement of the post.

Prospective candidates who wish further information are encouraged to look for additional information about working with hearing impaired children in mainstream settings from organisations such as the National Deaf Children's Society (www.NDCS.org.uk), the British Association of Teachers of the Deaf (www.BATOD.org.uk), The Royal Blind School Edinburgh (www.royalblind.org/education) or Royal National Institute for the Blind (www.rnib.org.uk )

Responsibilities

To provide pupil support, enabling activities.

To provide pupil support to young people with additional needs, including assisting in maintaining a safe, healthy and hygienic environment.

Administration duties linked to pupil support.

Health and Safety.

Participate in the Council’s employee review an development programme.

The Individual

Experience of working as a pupil support assistant

• Ability to demonstrate a satisfactory level of literacy and numeracy to support pupils with their studies.
• Ability to work under guidance and direction of teaching staff to assist young people in enabling activities such as school and classroom routines.
• A keen interest in child development.
• Display ability and commitment to training and subsequent staff development as required.
• Self confident and self motivated.
• Effective communication skills, oral and written.
• Ability to work as part of a team.
• Appreciation and acceptance of, and commitment to the importance of confidentiality.
• Capacity to establish productive working relationships with pupils.
• Calm, patient and non-judgemental attitude.
• Solution focused, flexible and adaptable.
• You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car / pool car.
• Understanding of and ability to demonstrate key inter-personal skills.
• Ability to develop effective working relationships.
• Approachability and willingness to help.
• Willingness to accept direction/ delegation.
• Flexibility to meet the needs and demands of the service.
• Capacity to assist in and carry out certain lifting tasks associated with the support of young people.

Temporary maternity cover up to 27 June 2025

Closing Date: 21 October 2024
Starting Salary: £25,512.24 (pro rata)
£13.26 per hour
21 hours per week (term time only)

For further information contact: Moray SEBN Service, telephone 01343 557914, email admin.sebn@moray-edunet.gov.uk

Proud member of the Disability Confident employer scheme

Job Description

To lead and develop the Customer Experience within the Council. Lead the Customer Services teams to ensure they deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels including digital, email and phone. Develop and continuously improve Customer Service operations and the wider customer experience across the Council to meet the Council’s transformation objectives, ensuring that these services operate as efficiently as possible. Provide advice and guidance to senior management team, corporate management team and elected members as necessary.

Requirements

Shape and lead Customer Services teams including frontline access, Contact Centre, Mail Room, Print room, Development team and Sharepoint teams to meet Council and service needs.

Develop the Customer experience within the Council and the Corporate Plan objectives to enhance digital service provision to transform the way the Council works and how customers access our services to deliver efficiencies.

The Individual

Project management experience in a multi service environment

Experience of use of digital solutions to improve business efficiency

Proven experience of managing a contact centre or customer services

Experience of dealing with the public in a service delivery environment

Experience of leading and managing teams through organisational change

Experience of managing departmental budgets

Experience of managing people, HR practices and business improvements

Educated to degree level or equivalent in a relevant discipline or the ability to demonstrate equivalent experience

Excellent stakeholder engagement and communication skills

Clear and articulate communication skills

Project management

Self-motivated, have the ability to work with minimum supervision and the ability to work as part of a team to meet corporate needs

Flexible to work to deadlines and pressures in a rapidly changing corporate environment

Act as a role-model and leader for others, by motivating, supporting and providing clear direction at all times

Good numeracy and keyboard skills with a strong background in working with a variety of computer systems to input and retrieve data

Well developed oral and written communication skills

Ability to multi-task, work accurately to deadlines/ targets, work under pressure and prioritise your workload

Ability to gather, understand, analyse and interpret information and concepts, verbal or numerical, about people or situations, quickly

A desire to understand and resolve business processes

Be customer focused and have data protection and complaint awareness

Ability to take responsibility for activities or issues and to be accountable for their timely delivery

Organisational awareness and the ability to resolve conflict

Ability to work effectively in a busy office environment and remotely

Closing Date: 20 September 2024

Starting Salary: £58,887.40 per year

£31.24 per hour

36.25 hours per week

For further information please contact Alasdair McEachan: Alasdair.McEachan@moray.gov.uk

Proud member of the Disability Confident employer scheme

Job Description

Interim Head of Service and Chief Social Work Officer
Annual Salary: £91,688


A temporary opportunity has arisen to join our management team as Interim Head of Service and Chief Social Work Officer for a period of approximately 6 months while the recruitment and selection for a permanent appointment is undertaken. Given the temporary and short-term nature of the post, it is important that the successful candidate is able to commence employment at the soonest opportunity and no later than 4 weeks from the date of interview.

We are an ambitious authority, embracing new challenges and encouraging innovation and our Interim Head of Service & Chief Social Work Officer needs to be able to thrive and inspire in that environment. This is a challenging opportunity to contribute towards shaping the future direction of the council, to improve and modernise services for people living in Moray and put their needs at the heart of responsive service delivery.

We have ambitious plans to enhance the lives of our community and are looking for a dynamic, forward-thinking and highly organised individual to help deliver our ambitions.

Our Heads of Service must be resilient and highly motivated with drive, enthusiasm and creativity to bring clear strategic insight and direction to this demanding role. You need to be an innovative thinker, focused on effective outcomes and capable of delivering tangible results through effective people, resource and financial management with a continuous drive for improving standards whilst achieving best value.

As Interim Head of Service, you will lead your services to champion the vision, values and wider objectives of Moray Council and Health and Social Care Moray in order to deliver the key strategic aims of the organisation making Moray an even better place to live.

This includes:
• Developing service strategies and operational management policies, procedures and protocols relating to services in Moray covering adults and children.

• As a member of the senior leadership team, provide leadership, vision, professional advice and strategic direction on the full range of services within your portfolio.

• Undertake the role and responsibilities of Chief Social Work Officer in terms of Section 3 of the Social Work Scotland Act 1968, accountable to the Chief Executive of Moray Council all in accordance with the relevant guidance

If you can help us with the challenge of making the most of constrained financial resources and increasing demands on council services to continue to improve outcomes for Moray, we would welcome your application.

Proud member of the Disability Confident employer scheme

Job Description

To provide care and support to both adults and children with autism and or learning disabilities who exhibit a variety of behaviours that causes concern posing a range of physical and emotional challenges.

To manage support packages for service users with complex and challenging needs, provide support and supervision to other staff and deputise for the Assistant Managers as required.

Responsibilities

• To deputise for the Assistant Managers as required and to provide managerial support for the unit and for all staff.
• To provide direct support and Keywork service users who display behaviour that causes concern. Working as a team to manage the behaviour and to enable them to participate in a wide range of activities in the community to support social inclusion when required.
• To uphold social work values and to ensure good working practice including understanding and awareness of health and safety
• To promote the independence and develop the skills of service users and assist with all tasks necessary to ensure positive life experiences
• To work positively with other agencies, parents, support workers, and other services to ensure a quality provision of care for service users
• To ensure that the living environment of the service users is clean and appropriate to meet each individuals needs
• To participate in regular and ongoing training relevant to the needs of the service users and service
• To ensure all aspects of Health and Safety are complied with
• To be a BSS instructor and deliver training in line with restraint reduction network training standards

The Individual

• Previous experience of working with people with a disability who display behaviour that causes concern.
• Previous experience in a supervisory/Management role.
• SVQ level 4 or a willingness to work towards this award or SVQ Level 4 leadership and management (CYP)
• Good literacy and numeric skills.
• Willingness to undertake further training as required
• Evidence of continuing professional development
• Registration with the SSSC once in post
• Good Practical Skills
• Good Observational Skills
• Flexibility, empathy and approach-ability.
• Ability to work as part of a team.
• Experience of community participation

Closing date: 22 March 2024
Starting salary: £36,652.20
£19.05 per hour
37 hours per week

For further information please contact Kate McClue 01343 842390

Proud member of the Disability Confident employer scheme