This position offers an exciting opportunity for an inspiring leader to join our improvement function, taking our Trust to the ne.....
This position offers an exciting opportunity for an inspiring leader to join our improvement function, taking our Trust to the next level of achievement. We are entering a new era with an accelerated pace for improvement, embracing opportunities to achieve excellence using the latest thinking in improvement science and lean methodologies.
The post holder will have a pivotal role in this new world, ensuring safety is at the heart of everything we do. Key to this is the delivery of our Improvement Plan with responsibility for a number of key programmes and development of skilled improvement specialists across the trust.
The post holder will leadseveral large-scale change programmes in a range of services across the hospital and wider health economy, they will demonstrate the ability to cut through the complexity of going to scale, understand engagement methods, measurement and barriers to success. They will be an experienced programme manager with the ability to deliver on multiple projects and support colleagues trust wide on the next phase of our journey.
The post holder will also lead an effective improvement capability dosing strategy to managers, front line staff, new starters and senior leaders, ensuring that we measure, monitor and evaluate the outputs.
The creation of strong and meaningful engagement with patients, the public and staff is critical to this post to grow the understanding of impact of service delivery and inform both immediate and future improvement priorities.
The post holder will lead on the development and promotion of clinical audit systems and processes across the trust which will include supporting completion of identified priority clinical audits and raising awareness of evidence-based practice. The post holder will also support and inspire others to meet the needs of the clinical audit agenda. This will include monitoring implementation of the Trust’s annual clinical audit programme and ensuring learning from clinical audit that maintains / improves the quality of patient care is communicated effectively and acted upon at service level.
Liverpool Women’s delivers the highest standards of care for women, babies and their families. It is an exciting environment to work in and a great place to develop your career.
We value the contribution of individual talent and are committed to having a workforce that is representative of the local community. We will consider requests forflexible workingon hiring.
Our core value is to ‘Be Kind’and we have an ambition to‘Be Brilliant’with the best people, giving the safest care, to provide outstanding experiences.
The Trust is constantly innovating and evolving it’s services to provide the most cutting edge care possible. We have long-term aspirations for the future. https://www.liverpoolwomens.nhs.uk/about-us/our-future/planning-for-future-generations/
We are committed to creating a greener Liverpool Women’shttps://www.liverpoolwomens.nhs.uk/media/4095/our-green-plan.pdf
https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-16pp-v5-current-version.pdf
Quality Improvement through strategic leadership
• Understand the culture of the NHS and the context for driving change through large scale change programmes and local improvement initiatives.
• Provide leadership to large scale change programmes
• Responsible for overseeing design and delivery of the Trust capability building strategy, taking into account programme planning, measurement, existing assets and challenges.
• Lead development of a process for quality improvement to ensure contextual components and processes of care lead to significant improvements in patient care.
• Using quality improvement and / or lean, Six-Sigma knowledge and expertise, the role will develop a continuous study of the Trust’s processes to ensure quality throughout the patient and staff journeys.
• Ensure the patients and families are involved in improvement work, interacting with service users where appropriate.
• To explore and develop the potential to incorporate quality improvement into all aspects of learning.
• Ensure each change project undertaken by the Trust is linked to accepted methods and evaluation processes.
• Work with the Associate Director of Quality & Governance to develop long term strategies on the areas requiring quality improvement.
• Ensure appropriate action is taken to respond to or apply policy direction across the organisation or sector as required.
Design, planning and delivery
• Lead programme management, planning and oversight of large programmes of work with several large projects running simultaneously. This will include a broad range of complex activities.
• Identify key personnel and skills required to deliver the strategy and oversee the appointments process if required.
• Set up governance and reporting mechanisms for performance to be measured against deliverables.
• Implement new ways of working, taking a collaborative approach across the whole system.
• Oversee measurement analysts to ensure all training and outcomes are supported by appropriate measures.
• Lead quality improvement activities and project timelines.
• Lead on taking evidence-based ideas and translating them into quality improvement offerings, moving them from concept through to execution.
• Ensure the Trust is at the cutting edge and learns from the latest thinking in quality improvement and other leading research for delivering change at scale.
• Ensures quality improvement methodology is utilised, where appropriate, in the delivery of the transformation priorities
• Support the implementation of the quality strategy to ensure:• Plans are formulated to deliver agreed objectives
• Embed quality improvement into all aspects of learning
• Programme of development for quality champions
• Action learning set to develop improvement skills within the clinical leadership structure.
• Training sessions in the measurement of improvement
• Responsible for reporting risks and project progress
• Generates reports at agreed time points in including in data analysis.
• Understands how to adjust plans where required and how to manage the impact of their actions.
• Plans and implements new ways of working.
• Directs the design, planning and organising of training workshops and courses.
• Undertakes surveys or audits of work necessary to regulate work and adjusts actions accordingly.
• Lead on the preparation of papers on key strategic QI projects and present to relevant stakeholders.
• Have the ability to teach quality improvement concepts, tools and techniques.
Clinical Audit & Effectiveness
• Responsible for reporting on the annual clinical audit plan; including reviewing and recommending regular adjustments and amendments when the plan is not delivering and escalating issues appropriately.
• Undertake analysis of complex statistical / analytical / clinical data & interpretation of such information to produce or review action plans or recommendations.
· Proven communication skills both written & oral with, providing and receiving highly complex, sensitive and potentially contentious information.
· Effective presentation skills will be expected with the ability to present complex data in a concise and understandable format, presenting information regarding projects to a wide range of internal / external stakeholders in formal and informal settings.
· Develop, implement and maintain an effective training / educational programme for clinicians, managers and audit staff to ensure continued development of clinical audit throughout the Trust.
Communications and relationship skills
• The ability to creatively present information in an appropriate manner for frontline teams, quality improvement leads, executives, commissioners and senior leaders from organisations and outside agencies.
• Has motivational skills to encourage collaborative working, particularly where there may be resistance to change.
• Presenting quality improvement methodologies, presenting both qualitative and quantitative data to internal and external stakeholders.
• Leads on discussions on the implementation of quality improvement methodologies with stakeholders on both complex and contentious subject areas.
• Maintaining communications between key external partners such as NHS Improvement, NHS England and AQUA
• Maintaining relationships with external high performing organisations both in the UK and overseas, e.g., other hospitals or quality improvement organisations (including non-healthcare)
• Maintains strategic relationships with world leading content experts
• Ability to provide and present highly complex, sensitive or contentious information to all staff groups appropriately.
• Able to articulate and teach the appropriate use of various improvement and / lean measurement methods and to offer guidance to teams in their use
• To promote a shared vision, a culture of collaborative working and empowering staff to develop and achieve objectives.
• Establish and implement communication of strategy for quality improvement capability building, working with the appropriate team members and communication managers
• To mediate between parties with conflicting interests and negotiate quality solutions that are agreeable to all parties.
• Presents workshops and training sessions to large groups of staff.
• Be willing to listen, question and challenge positively and encourage others to do so
Professional leadership
• Acts as an ambassador for a culture which is team-oriented, we all learn from and teach each other.
• To take a delegated role from the Associate Director of Quality & Governance in representing in all aspects of quality improvement science and methodology, attending key meetings as required.
• Develops and fosters relationships with key contacts and team members and proactively manages these relationships such that partners can count on reliable and knowledgeable support and information about the project or other activities.
• Provides a high level of content knowledge about the Trust quality improvement strategy and is able to act as an approachable source of knowledge to all staff.
• Ability to provide support, guidance, expert advice and development as appropriate to executives, project managers, quality improvement leads and other staff.
• Ability to represent the Trust confidently at national conferences.
• Ability to present information to senior leaders, using highly developed communication skills to persuade and influence.
• Ensure the team are seen as high quality and highly responsive. Undertake continuous professional development to maintain and improve skills and ensure programme staff undertake the same.
• Ensures responsibility for information and acts in accordance with the Trust policies for information resources.
Human Resources
• Line management and leadership for programme / project teams, providing support, guidance and development as appropriate.
• Encourage and motivate all staff.
• In partnership with relevant others develop clear plans for the recruitment, deployment and management of people.
• Lead the appraisal process and personal reviews and work to achieve agreed objectives for themselves and others.
• Provide professional supervision demonstrating advanced levels of knowledge, judgement and decision making.
• Develop strategies for avoiding poor performance and address poor performance issues agreeing the appropriate course of action necessary to achieve this.
• Able to track data continuously to quickly resolve failures to meet programme requirements and act accordingly to support team members as appropriate.
• Ensure that all programme staff have clear roles and responsibilities and work as a team to drive continuous improvements.
• Contribute to the development of a co-operative and supportive team environment by leading by example.
Analytical and Judgmental Skills
·Take ownership of data within work-streams including:
o Local and national data
o Develop systems for data collection / measurement
o Set up project measures
o Maintain project measurement
o Report data and ensuring messaging is accurate and understandable
·Prepare systems so that data can be maintained by the Trust when projects end
·Identify the appropriate method for displaying a wide variety of data in a variety of formats, including statistical process control charts
·Help to develop Quality Improvement measurement at the Trust
·Continually question data.
Use a variety of data sources both internal (such as Ulysses) and external .
·Review data and recognise its relevance to workflow, quality, and performance improvement.
·Undertake ad-hoc requests for data gathering and analysis from all levels of the Trust.
·Analysing complex statistics, and triangulating organisation and health economy data on quality, safety, staffing, and costs.
·Judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
This advert closes on Monday 2 Sep 2024
