A fantastic opportunity for a Cluster Reservations Coordinator to join our team in voco Oxford Spires & voco Oxford Thames on a Full-Time contract!
You will earn £12.00 per hour, equal to £25,000 salary + 10% annual bonus.
Staff Accommodation in Oxford available!
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.
Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.
The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.
Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.
With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.
voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.
Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace.
Check out our Instagram pages @vocooxfordspires & @vocooxfordthames!
We are looking for a Cluster Reservations Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.
You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.
As part of the Cluster Commercial Team, you will be based at Oxford Thames however you will work at Oxford Spires the minimum of one day a week on a rota basis. You will be part of the reservations team looking after individual and group enquiries, reservations, email and call handling as well as administration tasks including correspondence checks and system tasks including OXI balancing and room type balancing, mainly utilizing Microsoft office, Opera and Delphi.
Given the nature of this role it’s advantageous if you have some Reservations, Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.
To succeed as a Cluster Reservations Coordinator, you will need:
- To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- To accurately input all enquiries into Sales and Catering system
- To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
- To actively work as part of a team to achieve the department objectives and budget
- To actively consider prevention, recovery and investigation of any complaints
- To liaise with clients to ensure that accurate details for each event & reservation are obtained
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- To establish client requirements and identifying how the hotel can facilitate their needs
- To respond to all M&E enquiries in-line with company standard
Our Cluster Reservations Coordinator enjoys a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
- No zero-hour contracts! Our contracts come with GUARRANTEED hours
- Taxi subsidy for shifts starting/ending between 23:00-06:00
- Subsidised childcare support
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Cluster Reservations Coordinator!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
