At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Service Owner

Manchester: £51,000 – £75,500

Hybrid

Permanent

  

Landscape

The Service Owner manages the Delivery Lead within the Enterprise Technology area.  The role reports into the Head of Enterprise Applications, who in turn reports into the Director of Enterprise Technology.  The remit covers our HR and Finance corporate platforms (currently Workday and i-Trent with an increasing footprint as we centralise our corporate platforms).

The Service Owner is accountable for the overall service provided to the business.  As our hands-on technical resource and expertise is provided by external 3rd parties, active management of our partner relationships and their performance outcomes is critical for success.  This role is also the key interface to the senior internal business stakeholders for this service, so has to clearly understand the strategic and day-to-day needs of the organisation and translate them into agreed service expectations for operational use and change delivery.   

Need to know (to be successful in this role, you will need to know):

• Strong experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
• Excellent communicator, able to challenge, negotiate with and influence stakeholders of all levels to achieve desired outcomes
• Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives
• Change oriented leader who can quickly bring about timely and cost-effective delivery and process improvement through effective relationship management
• Good understanding of project methodologies and ITIL principles (certification desirable)
• Proactive in resolving issues proactively and pragmatically through cross-organisational working
• Good understanding of data management principles and their application

What’s in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Service Owner is responsible for the service management provision of a first class system support and enhancement function for our HR and Finance corporate platforms. This involves owning, actively managing and evolving our key 3rd party partner relationships to ensure AQA can cost-effectively optimise it’s use of the technologies and related suppliers to meet current and future business needs.The Service Owner manages the Delivery Lead within the Enterprise Technology area.  The role reports into the Head of Enterprise Applications, who in turn reports into the Director of Enterprise Technology.  The remit covers our HR and Finance corporate platforms (currently Workday and i-Trent with an increasing footprint as we centralise our corporate platforms).
The Service Owner is accountable for the overall service provided to the business.  As our hands-on technical resource and expertise is provided by external 3rd parties, active management of our partner relationships and their performance outcomes is critical for success.  This role is also the key interface to the senior internal business stakeholders for this service, so has to clearly understand the strategic and day-to-day needs of the organisation and translate them into agreed service expectations for operational use and change delivery.   

Activities:
Proactive management of all 3rd party suppliers (currently 4), ensuring delivery of services to required level of quality and achievement of all KPIs
Define operational performance standards and monitor and report on the performance and quality of service provision to internal stakeholders, proactively managing identified issues and risks to delivery performance
Ensure high levels of customer satisfaction are delivered through effective and customer-focused IT services
Active stakeholder management to collaboratively engage and also challenge stakeholders/ suppliers of all levels, both internal and 3rd party
Act as escalation point for issues, including any major incidents
Model leadership behaviours with confidence and get the very best from direct reports and teams by providing clarity, feedback, coaching and development, while continuously seeking to enhance performance in line with business objectives
Cover for Delivery Lead role as required, to ensure no single point of failure in overall service provision
Set challenging targets and support staff to achieve them whilst managing performance effectively
Manage holistic budgets (service and technical) to ensure overall cost effectiveness for AQA
Undertake regular service meetings with suppliers
Accountable lead to support service audit requirements related to HR and Finance areas.
Ensure regular user access reviews are carried out to validate the access/roles of all business and support staff are still appropriate
Work closely with Delivery Lead to ensure effective risk management
Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change
Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative/ regulatory requirements
Adopt a continuous improvement approach to ensure the ongoing optimisation of the service being delivered to the business


Need to know (to be successful in this role, you will need to know):
Strong customer focus
Previous experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
Excellent communicator, able to challenge, negotiate with and influence stakeholders of all levels to achieve desired outcomes
Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives
Change oriented leader who can quickly bring about timely and cost-effective delivery and process improvement through effective relationship management
Good understanding of project methodologies and ITIL principles (certification desirable)
Experienced people manager (line or matrix management)
Proactive in resolving issues proactively and pragmatically through cross-organisational working
Good understanding of data management principles and their application

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Complaints Adviser

FTC from 1st May until end of November

Manchester:  £20,700 - £23,000

Hybrid Working

Do you have experience in customer service?

Are you a confident communicator who enjoys problem solving?

The purpose of the role is to support the Complaints team with the delivery of timely, quality responses for our customers and occasionally to assist colleagues in other departments in offering excellent customer service when resolving complaints. The Complaints Adviser will need to provide the best outcome for the customer, whilst adhering to company and regulatory policy. We can’t always provide the customer with their desired outcome, so it is important that the Complaints Adviser is empathetic and confident with dealing with challenging situations. We’re looking for someone who is dedicated to our values and behaviours, particularly keeping the customer front and centre. As the role will be supporting us in peak times, it’s important the Complaints Adviser can work in a fast-paced environment and prioritise and manage caseloads.

Fifty percent of our recruitment is offered internally only which means that this Complaints Adviser role could be your next job and the one after that.

What’s in it for me?

You will have a basic of  25 days annual leave per year (pro rata for the length of this contract), with Bank Holidays on top and a working week of 35 hours. There is a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You’ll be joining a friendly team in a supportive environment where you’ll be networking with the whole business at AQA.  This is a great developmental role for someone who is interested in progressing further within the business. 

What do I need to be successful?

• Previous experience in a similar role dealing with complaints and solving problems.
• Strong written and verbal communication.
• A keen eye for detail and recording data with accuracy.
• The ability to multitask and prioritise.
• Excellent listening and problem solving skills.
• The ability and desire to work in a results driven and fast paced environment.
• A good understanding of Microsoft Office including Outlook and Word. 
• Have excellent relationship management skills when working with stakeholders.
• Conduct thorough complaints investigations.

 What do I do next?

Upload your most recent CV and a cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on 24th March to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Supports with the delivery of timely, quality responses for our customers and assists colleagues in offering best in class service when resolving complaints. Ensures high quality case handling and is confident liaising with stakeholders.Customer (external or internal)
Builds exceptional relationships with our internal and external customers, delivering a best in class service that meets our customers’ needs.
Demonstrates flexibility by undertaking other responsibilities which are of a commensurate level as business needs change.

Cash (finances)
Liaise with line manager and relevant stakeholders when considering refunds, goodwill payments and compensation.

Product and internal processes
Supports with the resolution of complaints, maintaining a customer-focused approach. Assists with the day-to-day management of complaints, helping to ensure complaints are resolved efficiently and effectively.
Ensures AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

People and culture
Supports our people in their handling of complaints by providing clarity, guidance and challenge, demonstrating AQA’s values and behaviours.

Technology
Uses CRM system to track progress of cases and manage own cases. Able to use other internal systems for investigative and reporting purposes.

Government and external
Ensures data accuracy to support regulatory data returns.
Follows internal complaints procedure and adheres to regulatory conditions.

Key internal relationships:

Complaints Leads
Complaints Manager
Customer and Sales teams
Operational teams

Key external relationships:
Teachers, Heads of Centres, Exams Officers
Parents and students
Associates

Key performance indicators:
Quality and timely responses to customers, as evidenced by ongoing Quality Assurance
Strong relationships with internal and external stakeholders
Accuracy in data quality


Person profile

Knowledge

A/P - Understanding of relevant supply chain/business process best practice
A/I- Broad understanding of the political, educational and business context within which AQA works A/I - Awareness of best-practice complaints management with associated procedures and systems

Qualification

A - Educated to degree level or experience in a similar role Skills
A/I/P – Customers front and centre – delivers the best outcome from the customer’s perspective
A/I/P - Builds great working relationships with external and internal customers
A/I/P - Supports colleagues in their handling of complaints and works well as part of a team
A/I/P - Able to ensure delivery of consistently high-quality complaints-handling during periods of varying customer demand
A/I/P - Communicates clearly and empathetically – verbally and in writing
A/P - Deals tactfully and discreetly with sensitive and confidential matters
A/P - Attention to detail and accuracy in customer correspondence and data input
A - Great IT skills; accurate and proficient user of CRM and database systems

Values and behaviours

I/P – Customer front and centre
I/P – Step up
I/P – Shape tomorrow
I/P – Work and learn together
I/P – Results matter

Experience

A/I - Experience of managing own complaints caseload A/I - Experience of conducting complaints investigations

Assessment key (criteria to be assessed at the selection stage)

A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Safeguarding Administrator

We have an exciting opportunity for an experienced, resilient and diligent administrator to join our Exams Integrity team as a Temporary Safeguarding Administrator.

This is an excellent opportunity to hone your skills in professional curiosity, vigilance and integrity, and gain the experience of collaborating with trained safeguarding professionals in an energetic safeguarding environment.

Location: Manchester (our newly-refurbished office is on the Manchester University campus)

Contract dates: 7 May – August approx.

Rate of pay: £13.00 per hour

Hours: Full time, 35 hours per week (Mon-Fri)

Our safeguarding team work across the organisation, providing support, training and advice on safeguarding issues and receive referrals where there is a concern about a candidate. This is usually through written content in an exam script but also can be through social media, our customer services team or our colleagues who visit centres.

Working in Safeguarding within our Exams Integrity team, you’ll provide a high level of administrative support processing safeguarding referrals during our busiest period of the academic year. There may also be the opportunity to support in other areas including candidate malpractice, estimations, social media monitoring, very late arrivals and workforce planning. 

We’re looking for people with:

• Solid administrative experience, with high level of accuracy and attention to detail 
• Experience working in a safeguarding setting – educational, health care or as part of a social work degree.
• Resilience to process sometimes distressing information 
• Vigilance and the ability to employ professional curiosity when investigating and identifying risk
• Experience of note taking and recording safeguarding issues clearly and concisely
• Ability to perform evidence based defensible decision making 
• Excellent verbal and written communication skills and a confident telephone manner 
• Great organisational skills, with the ability to prioritise conflicting workloads and meet deadlines

Full training and support will be given. 

If you would like to discuss this role prior to applying please contact Becki Hinchliffe, at rhinchliffe@aqa.org.uk

Successful candidates will be invited to an Assessment session at our offices ahead of appointment.

The role is primarily based in our newly refurbished offices, but you will work a combination of days in the office and at home. You may be expected to work a higher proportion of days in the office initially for your training and probation so that you have the opportunity to get up to speed and to get to know everyone else in your team. Once probation is passed, you will have greater confidence in the work you are doing and the support network around you, and there may be the opportunity to work further days from home depending on business need.

To apply, follow the instructions at the top of this page to create your account. 

AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.  

For more information on safeguarding at AQA please visit the AQA website here.  

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Do you want a role that offers more than just sitting at a desk but keeps the convenience of being in an office environment?

If you have the get up and go to provide a real presence in our office, then why not join our Facilities team?

You would be part of a small and dedicated team working in the heart of our operations; ensuring that the buildings run safely and efficiently. This is a role that gives variety to your day, including helping to prepare and set up meeting rooms, managing post distribution, responding to building needs and acting as a point of contact for those working in the office

Ideally you'll bring some facilities based experience with you, but if not then a can-do-attitude that doesn't shy away from manual work may still get you far! As this is a great chance to develop skills in office administration, conference support and basic maintenance tasks, all whilst working in our newly refurbished building.

Contract details:

Location: Refurbished offices on the University of Manchester campus
Pay: £13.00 per hour
Start Date: Two contracts one to start in April and one in May
End Date: August
Hours: Full time, 35 hours a week Monday to Friday
Working Pattern: Shift patterns will be either, 7am - 3pm, 8am - 4pm, 9am - 5pm or 10an - 6pm depending on business needs

Interested?
Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account.

Your submitted application will be reviewed and, if successfully shortlisted, you’ll be invited to interview in person with our Facilities Manager.

Applications are currently ongoing until we have placed the right people into the roles; therefore we reserve the right to close this advert without prior warning. An early application is therefore encouraged.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Digital Logistics Administrator

Fixed Term Contract 2 April – 31 December

Manchester: £23,100 - £25,100

Hybrid Working – This role is predominantly office based during the summer

Are you an experienced administrator with the desire to run processes, dip your toe into leading people and to progress in your career?

Are you a strong organiser with keen attention to detail who enjoys working with and supporting others?

Are you experienced in Microsoft Office, online file sharing and media files?

Fifty percent of our recruitment is offered internally only which means that this Digital Logistics Administrator job could be your next job and the one after that.

The summer is a busy period for an exam board. You will be joining a strong team of 10 people within Digital Logistics. In the peak season, the team becomes over 100 people and you will have the opportunity to lead a team of up to 20 temporary staff. There are lots of different projects for you to get involved in and this could be a good stepping stone to gaining the right experience to become a permanent team leader or a process delivery lead across the business. This role will work in a “smart hybrid” manner, which means attending the office as business dictates. As this role is covering peak exam period, it is likely that you will need to be present in the office often to support the delivery.

Job Description

To support the team with the logistics of digital and physical materials, providing excellent customer service to internal/external customers and stakeholders. To enable departmental process delivery in a timely and cost effective manner, whilst ensuring quality is maintained.

What’s in it for me?

You will have a basic of  25 days annual leave per year (pro rata for the length of this contract), with Bank Holidays on top and a working week of 35 hours. There is a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. 

Who you are:

You will have experience in a similar role with strong IT & admin skills. You will also be a confident communicator with good people skills.

What do I need to be successful?

• Good written communication skills with attention to detail and accuracy
• A good understanding of Microsoft Office including Outlook, Word and Excel
• Self-motivated and willing to learn
• Results focused: must be able to work at pace in a fast-paced environment whilst maintaining high levels of accuracy
• Have a commitment to ‘work and learn together’: build strong working relationships and own knowledge and learning to facilitate confident and timely administrative support
• Experience in a customer service/facing role is desirable as you will be working with a large team and supporting internal and external stakeholders
• Experience in a team leader role is beneficial but not essential.  A desire to support in the leadership of others is equally valued.

What do I do next?

Upload your most recent CV and cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on midnight 17th March to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every year we make results happen for millions of people across the UK. To explore how you can be a part of that, apply through the link. Every application will receive a response. 

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

To support the team with the production and distribution of digital and physical materials, providing excellent customer service to internal/external customers and stakeholders. To enable departmental process delivery in a timely and cost effective manner, whilst ensuring quality is maintained.Key result areas:
Outcomes:

Customer (external or internal)
Build exceptional relationships with our internal and external customers; provide excellent customer service.
Be flexible and responsive; take control of dealing with customers – agree actions and ensure these are followed through.

Product and internal processes
Support the completion of key activities that are identified in the department plan.
Ensures AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

People and culture
Approach duties with a high degree of professionalism so that customers have a great experience of working with P&L at every opportunity.
Consistently demonstrate the values and behaviours we wish AQA to be famous for.
Be the professional representative of AQA’s brand to our customers via our numerous communication channels.
Drive personal performance, to achieve personal and organisation goals.

Cash (finances)
Supervise groups of temporary staff during peak periods, ensuring productivity targets are being met and monitored and provide regular feedback to line managers about where improvements can be made.
Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and stakeholders.

Technology
Contribute to operational technology projects as needed, to meet strategic objectives.


Key internal relationships:
Orders, Data Control and Results team
Preparation and Marking team
Resource Management team

Key external relationships:
Associates
DRS
Parcelforce
Schools and colleges

Key performance indicators:
Build exceptional relationships with our internal and external customers
Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism
Escalate potential issues in a timely manner

Knowledge
P - Understanding of relevant supply chain/end to end process best practice
P - Broad understanding of the political, educational and business context within which AQA works
A/I - Good working knowledge and understanding of systems and procedures used within a logistics environment

Qualification
A - Educated to degree level or experience in a similar role

Skills
A/I - Organise and supervise groups of staff
A/I - Implement change positively
P - Work flexibly as part of a team and to use own initiatives to meet objectives
I - Track record in contributing to and delivering departmental plans and targets
A - Great IT skills; accurate and proficient user of MS Office and database systems
P - Good attention to detail who communicates effectively, verbally and in writing
A - Supervises the work of others effectively

Behaviours
I/P - Communication
I/P - Flexibility
I/P - Customer focused
I/P - Personal contribution
I/P - Continuous excellence

Experience
A/I - Experience of working within a logistics environment
A - Experience of supervising staff
P - Experience of supporting the delivery of new processes or new technologies
A - Experience of delivering to multiple deadlines
I - Experience of working under pressure to deliver quality outcomes

Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Looking to fill a gap on your CV? Need a job with a purpose?

You could be moments away from making an application to AQA, a company that makes a considerable impact within the world of education. Not only will this role provide you with a fulfilling purpose, it’ll also be a great opportunity to gain experience of key skills.

You’ll play an important role within our busy and dynamic team. Tasks include preparing materials for our training events, using bespoke software (with full training), supporting meetings and working closely with colleagues to ensure that effective marking and moderation can take place.

All we ask is that you can demonstrate your:

• excellent attention to detail
• exceptional planning and organisation skills
• ability to work to tight deadlines and under pressure
• good customer service and IT skills

From day one we’ll make sure you’re fully equipped and trained. You’ll become part of a diverse and supportive team where you’ll be playing a vital role in ensuring that exam results are delivered on time across the country.

Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities around the business.

Applications will be reviewed as we receive them, so please get your application in as soon as possible, as we reserve the right to close our advert early! 

Hourly rate: 12.50 p/h

Start dates: across April until July 2024

Hours: 35 hours a week; 7 hour shifts between 8am and 7pm. Weekend shifts will be shared amongst the team. There may also be opportunities for additional hours, depending on business need and availability.

Location: University of Manchester campus, hybrid work

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Administrator

Are you looking for an opportunity to use your administrative experience in a role that makes a real difference? If you’re searching for a challenge, in a team where the student is at the forefront of all they do, then why not join our Exams Integrity team. We’re currently recruiting diligent administrators to support the team during our peak business period.

Location: Manchester (our newly-refurbished office is on the Manchester University campus)

Contract dates: 29 April – July/August approx.

Rate of pay: £13.00 per hour

Hours: Full time 35 hours per week (Mon-Fri)

The Exams Integrity team’s main focus is on two key areas: investigation into allegations of malpractice and management of post results appeals from schools and colleges.

As an administrator you will provide the team with a high level of administrative support, processing high volumes of work across a range of work areas, these include:

• Candidate Malpractice
• Estimations
• Safeguarding
• Social media monitoring
• Very late arrivals
• Workforce planning.
   

We’re looking for people with the following skills:

• Previous administration experience
• A high level of accuracy and attention to detail
• Evidence-based decision making
• Excellent verbal communication skills and a confident telephone manner
• To clearly express key information in writing
• Great organisation skills with the ability to prioritise conflicting workloads
   

Successful candidates will be invited to an Assessment session at our offices ahead of appointment.

The role is primarily based in our newly refurbished offices, but you will work a combination of days in the office and at home. You may be expected to work a higher proportion of days in the office initially for your training and probation so that you have the opportunity to get up to speed and to get to know everyone else in your team. Once probation is passed, you will have greater confidence in the work you are doing and the support network around you, and there may be the opportunity to work further days from home depending on business need.

To apply, follow the instructions at the top of this page to create your account.

AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.

For more information on safeguarding at AQA please visit the AQA website here.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Customer Service Advisor

 

Do you want to work for a company with a true purpose, boost your CV and gain valuable experience? You could be our next Temporary Customer Service Advisor.

 

By supporting students, exams officers and markers, you’ll play a vital role in ensuring that exam results are delivered on time across the country. You’ll be putting our customers at the front and centre of all that you do by answering telephone and email queries.

 

You’ll become part of a diverse and supportive team and will undergo a five-day in-person training period to make sure you’re fully equipped and confident.

 

Don’t worry if you haven’t worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.

 

Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it’s likely you’ll find your next job whilst in this one! 

 

Location:

AQA Manchester, University of Manchester campus

5 days of in-office training, opportunity for hybrid working (up to 3 days working from home)

 

Hours:
Full time (35 hours per week over 5 days)
7hr shifts between 8am and 9pm - evening and weekend shifts are shared amongst the team
 

Contract Dates:

Start dates from 02 April with contracts ending 26th May 2024

 

*please note that many temporary staff will be offered an extension to their initial contract end date
 

Hourly Rate:
£12.50 per hour

 

#Temp24

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Financial Planning and Analysis Lead

12 Months Fixed Term Contract

Manchester: Implement B £55,000k - £60,000k per year

Hybrid flexible working - mix of office and home during the week.

Do you want to “Step Up” into a highly influential and independent Financial Planning and Analysis role.

Can you establish the financial controls, analyse, consolidate, and create engaging financial reports and presentations with clear recommendations and storytelling for Executive Team level ? Stakeholder management and relationships are key to success in this role, both within the finance team and across the business.

You will bring the organisations financial information to life so future investment decisions can be made. With a future focused strategy including growth and digital diversification, and an income of c.£250 million there is real scope and complexity to contend with and you will play a significant part in its success.

Working a 35 hour hybrid working week, you will also have access from day one to an incredibly generous pension scheme with employer contributions jointly totalling up to 18.5% (depending on input) and 25 days annual leave allowance + Bank Holidays and an extend Christmas break. Come and help “Shape the Future” in a company where “Results Matter” whilst focusing on your own personal development.

Reporting into the Head of Financial Planning and Analysis in a wider Finance function of 50 and alongside 6 peers, you will be the FP&A Lead who partners and supports the technology departments  through scenario planning, accurate financial forecasting, financial reporting on the back of our rolling forecast process, financial risk and opportunity analysis and bringing data into insights that can drive better decision making, .  (No technology experience is needed but there is a lot going on in this area and so offers a lot of exciting opportunities to get involved, learn and make an impact. ) You will want to mentor and coach those around you and influence decisions to improve business performance.

The Finance team you will join have a real drive and determination to focus on continuous improvement, people development and continuing to be a valued and impactful team within AQA.

What next?

Tell us about yourself, apply via our website and attach a summary of what interests you about this role and your CV.

We will be interviewing as soon as we identify suitable candidates via a 2 stage process. You will have a conversation with our Head of Financial Planning and Analysis initially followed by a Teams interview if you both agree it’s still the right road for you.

We haven’t set a closing date as we are looking to have someone in post by end of March 2024 , we reserve the right to close our adverts once the role has been filled.  

#Pro22

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

This role is to produce high quality, engaging financial reports, using planning, forecasting, and analysis to enable the influence of decision makers to support better financial decisions and drive improved business performance.

To ensure robust communication links with all of Finance as well as non-finance senior management.

To be a catalyst for improvements in financial reporting, analysis and control, across investment programmes and business as usual, by understanding the business and customer need and developing new ideas and solutions, to continuously improve financial decision making.

To display leadership skills by coaching and mentoring team members to develop their capabilities and performance.Key Accountabilities
Produce the Financials around the short term and long term planning and forecast, working closely with key input providers and customers.  Provide clear storytelling, financial risks and opportunities assessment, sensitivity & scenario analysis with clear assumptions and key insights.
Produce and continually develop the “In year” forecast process with a robust risks and opportunities process. Identify clear action and KPI’s to improve business performance and ensure ownership within the organisation.  Work closely with the Financial accounting, treasury and reporting team in an efficient and informative way. 
To model leadership behaviours with confidence and to get the very best from team colleagues, peers and manager by providing clarity and feedback, while continuously seeking to enhance own performance in line with business objectives.  Share knowledge and mentor team members to develop overall departmental financial and leadership capabilities.   Encourage honest and open conversations with two way feedback to support our individual and team development plans. 
To be a catalyst for improvements in financial reporting, analysis and control, across investment programmes and business as usual, by understanding the business and customer need and developing new ideas and solutions, to continuously improve financial decision making.
Produce high quality financial forecasting, performance measures and benefits realisation plans for projects, bids and contracts, across the business working closely with key stakeholders.
Influence the business with clear financial analysis and presentations to support decision making. 
Produce the short and medium term cash flow forecast with clear analysis and storytelling to continuously improve the report and financial decision making.
Work with other business areas to lead the standardisation of reports and tools with clear communication and training to support a self serve capability within the business. 
Pro-actively seek to continually improve business process, quality and behaviour in relation to financial awareness across the business able to interpret and communicate financial data to non-financial managers. 
To be involved in cross functional Finance projects to deliver in line with the Finance vision and AQA values and leadership behaviours.
Step up to cover the Senior FP&A manager where needed.
To lead by example with AQA values and behaviours.

General Accountabilities
To comply with all AQA’s policies and other legislative requirements, including but not limited to HSE, Equal Opportunities and ISMS.
Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile.

Person Profile
Knowledge
Extensive knowledge of Financial Planning & Analysis methodologies and techniques - A/I
Strong use of Excel, Microsoft Office and financial modelling - A/I/P

Qualification
Fully qualified accountant with a minimum of three years post qualification experience - A

Skills
Exceptional critical evaluation and analytical skills - I/P
Able to take initiative and proactively lead projects, influencing and challenging business leaders using expertise and the highly developed communication skills required to advise non-finance colleagues - I/P
Outstanding consulting and negotiating skills - I/P
Comfortable with product profitability and portfolio modelling - I/P
Robust commercial acumen. - I/P
Strong project management skills, able to manage multiple objectives - I/P
Skilled in the use of financial systems and tools including ERP - A/I/P
Able to constructively challenge status quo and manage conflict - I/P
Ability to operate autonomously, an inspiring self-starter demonstrating passion, energy and drive. - I/P
Able to identify and lead initiatives to continually improve the efficiency and effectiveness of the department and service offering - I/P
Strong presentations which translate complex financial information into key insights that drive decision making - I/P
Collaborative worker with a flexible approach able to adapt easily to change - I/P

Leadership skills
Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives - I/P
Inspire and motivate team members and other colleagues - I/P
Ability to lead by example to develop and maintain effective working relationships with a range of partners and stakeholders - I/P

Experience
Extensive experience of Finance Planning & Analysis within a dynamic organisation, including , but not limited to, budgeting, forecasting, reporting, financial planning and cost and service optimisation - A/I/P
Comprehensive experience of business partnering in a commercial environment - A/I/P
Proven success of stakeholder engagement and management - A/I/P

AQA’s Behaviour Framework which is assessed through the selection/probation process
Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Are you looking to fill a gap on your CV or need a job with a purpose?

 

You could be moments away from making an application to AQA, a company that makes a considerable impact within the world of education. Not only will this role provide you with a fulfilling purpose, it’ll also be a great opportunity to gain experience of key skills.

 

You’ll play an important role within our busy and dynamic team, preparing materials and gathering requirements for our Award Meetings that run throughout the Summer results period. The purpose of the Award Meetings is to allow senior examiners to determine the grade boundaries. You will work closely with colleagues to ensure that all the material is ready and available in time for the Award. You will also facilitate both face to face and remote meetings dealing with any additional requests from colleagues and associates on a timely basis. Once the Award Meetings are over you will support in ensuring all the outputs from the meetings have been received and selecting material to archive.

 

All we ask is that you can talk us through your:

• Excellent written and verbal communication
• Ability to collaborate with a range of stakeholders
• Excellent attention to detail
• Exceptional planning and organisation skills
• Competent with Office 365 applications

 

From day one we’ll make sure you’re fully equipped and trained. You’ll become part of a diverse and supportive team where you’ll be playing a vital role in ensuring that exam results are delivered on time across the country.

 

Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities around the business – 50% of our roles are filled internally by current AQA employees.

 

Applications will be reviewed as we receive them, so please get your application in as soon as possible, as we reserve the right to close our advert early!

 

Hourly rate: 12.50 p/h

Start dates: mid April until end of July

Hours: 35 hours a week; 7 hour shifts between 8am and 7pm. Weekend shifts will be shared amongst the team ((Mid July – end of July)

Location: University of Manchester campus, hybrid work

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.