Total 57 customer service job vacancies in Denali Park, Alaska

WHAT IS THE Taxpayer Advocate Service-(TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Deputy National Taxpayer Advocate (DNTA), Deputy Operations Support, Learning & Education

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the
  project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range;
  ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of
  various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission;
  as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office Front Office COS



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHAT IS THE RETURN PREPARER OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Positions will be filled on Return Preparer Office, Competency and Standards.

The following are the duties of this position at the full working level.

• Performs or assists in performing basic operational reviews, prepares or assists in preparing program evaluations on a part or parts of an organization or a clearly defined process and provides guidelines pertaining to the effectiveness of the assigned portion of line program operations in meeting established goals and objectives.
• Provides input on program staffing, changes in methods, procedures and techniques to improve baseline measures and employee/organizational efficiency for assigned functions.

WHAT IS THE WHISTLEBLOWER OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Whistleblower Office Strategic Planning and Program Administration

The following are the duties of this position at the full working level.

• Confers with all levels of Whistleblower Office headquarters and field management and participates in the planning process for the purpose of formulating and preparing operating plans. This includes review and consideration of current as well as future program objectives, major management objectives, program goals and priorities and current, as well as anticipated, workload and resource requirements.
• Participates in intensive review of revised program operations and new program projections to formulate recommendations and courses of action and modifies planning assumptions and planning documents.
• Independently or as the leader of an ad hoc group, undertakes special studies, investigates, and analyzes special technical, operations and functional problems which exist or may arise in one or more offices. As a senior analyst, typically coordinates individual project assignments between team members, provides program and administrative guidance and assistance, and reviews completed work for overall adequacy.
• Formulates polices and strategies related to the Whistleblower Program that ensure collaboration with other business units.
• Conducts special assignments on complex issues in which the scope frequently alters as the work progresses. Collects, analyzes, and consolidates data and reports prepared by others to determine impact on resources, effectiveness and compliance with established goals and objectives. Prepares required narratives and statistical reports and recommends necessary corrective measures.

WHAT IS THE HUMAN CAPITOL OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capitol Office Front Office COS

The following are the duties of this position at the full working level.

• Performs extensive operational reviews, prepares comprehensive program analyses/evaluations and provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Recommends program staffing; develops changes in methods, procedures and techniques to improve baseline measures; and conducts studies of employee/ organizational efficiency and productivity and recommends changes in improvements in organization, staffing, work methods procedures.
• Plans, coordinates and establishes operating methods and procedures for accomplishment of project mission, and as needed, directs the development and accomplishment of employee training relating to the project.
• May act as a senior analyst providing guidance and assistance to lower graded specialists and may also serve as a project manager responsible for accomplishing various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Performs other duties as assigned

WHAT IS THE HUMAN CAPITAL OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office, HR Operations, Talent Acquisition, Position Management and Classification.

The following are the duties of this position at the full working level.

• Provides expert technical advice and authoritative position management and classification information to top
  management and program directors throughout the Service on a variety of highly complex, controversial and
  sensitive PM/C problems and issues. Ensures program goals are in compliance with OPM, IRS and other
  governing legislation or agencies.
• Plans and carries out the position classification and position management program for the assigned area(s)
  which often involves Servicewide issues and practices. Plans and develops action plans, gathers data and
  prepares position papers tailored to the organizations serviced. Provides position classification and
  position management advice and assistance to management in assigned areas.
• Develops innovative or unique methods and approaches as indicated by the nature of the normally mission
  oriented issue encountered.
• Plans, organizes, and conducts major evaluations of IRS PM/C programs, and studies. Researches,
  identifies, and develops criteria and procedures to conduct program evaluations and to measure program
  accomplishments. May provide technical oversight, direction, and guidance to lower graded team
  members. Also provides technical training to specialists and managers in serviced organizations.
• When needed, assists in preparing responses and depositions for OPM classification appeals or third-party
  complaints. In this capacity, conducts research and advises management and counsel.

WHAT IS THE CHIEF FINANCIAL OFFICER (CFO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
The Chief Financial Officer, Deputy CFO, Financial Modernization and Technology.

The following are the duties of this position at the full working level.

• Reviews and interprets federal legislation, rules, standards, and regulations pertaining to accounting and financial management.
• Analyzes and evaluates agency-wide accounting operations, policies, procedures, and systems for compliance with standards and internal controls.
• Designs, implements, and assesses internal control processes and systems pertaining to agency-wide accounting and financial management activities.
• Prepares, analyzes, interprets, reviews, and presents accounting data, reports, and financial statements. Provides high-level technical support to the financial statement audit.
• Applies cost accounting methodologies to agency-wide data and systems, in partnership with business units, to report the cost of major activities for management information purposes.

WHAT IS THE APPEALS (AP) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Case & Operations Support, Business System Planning (BSP)- Customer, Program & Operation Support (CPOS).

The following are the duties of this position at the full working level.

• Knowledge of analytical and evaluative methods and techniques, both qualitative and quantitative, in order to fully assess the effectiveness of assigned program segment(s) in meeting established goals and objectives.
• Knowledge of strategic thinking, problem-solving skills, and risk management strategies in order to research and develop initiatives that support the agency and Appeals' mission and goals.
• Knowledge of the current and planned IT and IRS organization, functional roles and perspectives, operational responsibilities, project interrelationships, project flow, project workload, work processes and procedures as related to IT services and its customers in order to ensure products and services are provided in concert with customer requirements and expectations.
• Knowledge of procurement processes adequate to identify and initiate actions to establish contractual support and monitor contractor performance.
• Knowledge of the software development life cycle, the enterprise architecture, the IRS enterprise life cycle, and the Federal Information Security Management Act (FISMA) of 2002 and applicable standards and regulations to effectively assess significant issues and prioritize and manage successful execution of the projects and programs (including security) within the scope of the supervisory area.

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Strategy & Planning

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the program and project responsibilities.
• Develops and maintains a proficient level of expertise, skills and knowledge.
• Deals with others as needed to promote effectiveness and productivity.
• Serves as an analyst and leader for the program area, providing expert assistance and advice on personnel management issues and special assigned projects.
• Prepares directives, memoranda, and other written guidelines and recommendations relating to the projects.

WHAT IS THE TAXPAYER EXPERIENCE OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Portfolio Management Office, Community Engagement Office, and Operations Liaison Office

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHAT IS THE HUMAN CAPITAL OFFICE (HCO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Strategy Planning, Governance and Advisory Services, Strategic Project Support Services

The following are the duties of this position at the full working level.

• Serves as a project manager for HR Governance and Advisory Services Office responsible for projects that impact multiple organizations and/or IRS locations. Projects often cut across business units. Consults with Executives and project and program managers to establish and define the overall goals and objectives, prepares short- and long-term action plans and schedules for various phases of a project.
• Provides key input to Executive leadership and team members to ensure all project tracking and documentation aspects are completed accurately, thoroughly, and timely. Delivers recommendations and determinations to improve business practices and policies. Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Responsible for developing the implementation of the initial design of new program activities and interacts with offices such as Department of Treasury and private-industry sources. Responsible for monitoring the progress of projects and updating all project control systems used by the HR Governance and Advisory services teams. Conducts reviews of projects assigned to others within business units to ensure compliance with all customer requirements.
• Prepares agency directives, IRM issuances, memoranda, service-wide policy statements, and other written guidelines and recommendations relating to the project.
• Serves as an analyst and leader for the program area, providing expert assistance and advice on relevant HR and service-wide issues and special assigned projects.

WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!


Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Operations Support, Business System Planning (BSP) - Case Management Team

The following are the duties of this position at the full working level.

• Formulates business system plans using advanced information technology and makes recommendations that influence major nationwide change in business practices and policies.
• Directs broad complex long-term studies and research projects requiring application of advanced analytical and statistical methods and the most current and advanced information technology in order to recommend extensive system upgrades.
• Analyzes new business systems and establishes measures to capture business benefits. Prepares recommendations and implements business systems plans to meet long and short-range business goals.
• Identifies and recommends business systems pilot sites, makes recommendations on discontinuing pilot programs as necessary, manages the pilot programs and provides business executives with comprehensive test evaluation reports and recommendations to improve business systems nation-wide.
• Manages and coordinates complex business systems integration in multiple agency locations.

WHAT IS THE TRANSFORMATION & STRATEGY OFFICE (TSO) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Transformation Strategy Office, Strategic Integration, Program Management

The following are the duties of this position at the full working level.

• Plans, organizes, and carries through to completion long-term analytical studies and projects requiring analysis of effectiveness, efficiency, and productivity of IRS programs. Develops recommendations to improve transformation programs based on findings.
• Conducts in-depth analyses of IRA portfolio data (including project plans, statuses, requirements, resources, impacts, etc.), to identify accomplishments, challenges, problem-solving areas, and topics; prepares briefings and comprehensive reports of analysis findings for IRS senior leadership.
• Assesses the impact of new programs and legislative changes on existing programs and resources. Presents findings through reports, memoranda, oral presentations, and other documents as required. Participates in the preparation and coordination of the program long and short-range business plans.
• Leads special projects and studies to improve operational effectiveness of IRA transformation efforts, identifying areas, establishing criteria, formulating plans, and evaluating the productivity and efficiency of program improvements, and providing recommendations for new projects and opportunities to accelerate progress.
• Develops plans and materials for IRA portfolio reviews for TSO leadership, establishing a system to review and analyze IRA portfolio project plans and status in SIMs.

WHAT IS THE ( AP)- APPEALSDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:

Independent Office of Appeals, Operations Support, Business System Planning (BSP) - Case Management Team

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS THE RETURN PREPARER OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Positions will be filled in Return Prepare Office, Competency and Standards

The following are the duties of this position at the full working level.

• Performs or assists in performing basic operational reviews, prepares or assists in preparing program evaluations on a part or parts of an organization or a clearly defined process and provides guidelines pertaining to the effectiveness of the assigned portion of line program operations in meeting established goals and objectives.
• Provides input on program staffing, changes in methods, procedures and techniques to improve baseline measures and employee/organizational efficiency for assigned functions.