Total 54 job vacancies by IQ-EQ

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams.
• Responsible for reviewing and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices and various client reporting.
• Responsible for the review and completion of capital call and distribution workings along with notices and release to respective investors.
• To facilitate conversion of Private Equity Funds from other accounting applications to Investran/Paxus.
• To facilitate onboarding new Private Equity Funds in the accounting platform (Investran/Paxus).
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis.
• Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants.
• Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting.
• Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors.
• To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran.
• To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus).
• This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. 
• To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures.

Core Responsibilities

• Responsible for the review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients.
• Responsible for the preparation of complex reporting requirements, when necessary.
• Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants.
• Acquire knowledge and to become SME's of designated clients' requirements and deliverables.
• Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements.
• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role.
• Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables.
• To be able to effectively communicate and relate with the various stakeholders of the team.
• Submits cluster client requirements after thoroughly being reviewed.

Tasks & Duties

Cluster Client Delivery

• Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements.
• To escalate and to request from the cluster counterparts any missing information.
• Delivers consistent and quality information within the agreed timeframes.
• Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. 
• Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.
• To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary.
• Reviews the reports generated by Accountants and Junior Accountants.
• To be able to review outputs and all other deliverables prepared.
• Ensures review comments have been addressed.  To address review comments of complex clients
• Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours.
• Escalates any job-related issues and concerns to the appropriate authorities in a timely manner
• Provides support to the rest of the team and other teams, as needed.
• To act as an alternate for Assistant Managers based on business needs
• Communicates review comments to the team and then follows up to address pending comments for preparers
• Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance.  This includes consolidating review comments and action points to watch out for the following quarter.
• Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. 
• Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants).
• Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. 
• Reports any breaches, complaints or errors to appropriate authorities in a timely manner.
• Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. 
• Responsible for ensuring action items are addressed in a timely manner.
• Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics.
• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Position Summary: Support and assist IQEQ’s investment adviser clients by providing regulatory compliance services through oversight of the execution and continuous improvement of the client’s compliance program, which meet the requirements of SEC Rules 206(4)-7 and 38a-1, including other state and federal securities laws and
regulations. Update the client’s compliance programs as necessary to keep them current with new regulatory requirements and best business practices. You will be working with leading private equity and hedge fund firms in the alternative asset industry under the guidance and direction from our experienced team of industry veterans. You will be facilitating our service offering by assisting, performing, and reviewing the following:
• Assisting with monitoring and maintaining compliance programs for clients to ensure compliance with federal securities laws, including the Investment Advisers Act of 1940, as amended in accordance with their compliance calendar
• Drafting regulatory policies and procedures
• Conducting quarterly forensic compliance program testing, including performing ongoing reviews based on the clients’ written policies and procedures
• Drafting and filing various regulatory filings for clients

The overall goal of the Group Risk & Compliance (GRC) function is to protect the Group brand and to support the successful execution of the Group’s business strategy through the delivery of an integrated risk and compliance programme across the Group. GRC supports the Board and senior management to fulfil their statutory and regulatory obligations, by helping to ensure compliance with the laws, regulations, principles and codes established by our regulators, and more generally by supporting the effective and continuous development and operation of the Group’s Risk Management Framework.

We are currently hiring for an Analyst to join our Risk Assurance team. The role holder will join our team of risk professionals as part of the GRC function and be a key member of our newly established second line Risk Assurance Team. The role holder will take responsibility for delivering assurance reviews including scoping, planning, fieldwork and reporting. The role holder will also be required to partner with the business to provide value added assurance reviews, playing the role of “critical friend” to further help enhance and improve our internal control environment.

The primary responsibility of the role holder is to deliver assurance reviews, specifically: 

• Delivering the assigned elements of the assurance plan to ensure all reviews and supporting testing is completed, reports are written to a high standard, actions are appropriate, agreed and followed up.
• Ability to learn and understand business processes, regulations, internal controls, and develop meaningful tests to determine control design adequacy and operating effectiveness.
• Identifying the areas of highest risk across IQ-EQ and seek to reduce residual risk by assessing risk and control design and testing operating effectiveness, making recommendations to strengthen these where necessary.

Responsibilities (how we will measure success)

Responsibility

Principal Activity

Delivering the assigned elements of the assurance plan to ensure all reviews and supporting testing is completed, reports are written to a high standard, actions are appropriate, agreed and followed up.

• Delivery of all planned assurance reviews including planning, fieldwork and reporting of all in scope reviews.
• Ability to draft clear and concise reports with clear root cause analysis.
• Advise Local Clusters on action plans and closure criteria required to close the gaps identified as part of the reviews.
• Ensure actions agreed are timebound, track action closure and are depending on rating are subject to issue assurance and reviewing a sample of lower rated actions that have been subject to management attestation

Maintaining an up-to-date knowledge and solid understanding of relevant regulatory compliance and financial crime requirements.

• Keep up to date with industry best practices and emerging themes to contribute to testing and improvement of the overall risk assurance programme.

Ability to learn and understand business processes, regulations, internal controls, and develop meaningful tests to determine control design adequacy and operating effectiveness.

• Develop control testing programmes to cover both design and operating effectiveness of key controls.
• Partner with the business to provide value added assurance reviews, playing the role of “critical friend” to further help enhance and improve our internal control environment.

Identifying the areas of highest risk across IQ-EQ and seek to reduce residual risk by assessing risk and control design and testing operating effectiveness, making recommendations to strengthen these where necessary.

• Identify and assess inherent and residual risks related to control deficiencies.
• When identifying control enhancements drafting closure criteria recommendations that are commensurate and timebound.

Key competencies for position and level (see Group Competency model)

• Drives results
• Builds effective teams
• Plans and aligns
• Communicate effectively
• Action orientated

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

•         Resilience and tenacity – ability to work and adapt in a fast pace and complex environment. 

•         Cultural awareness/sensitivity, with strong emotional intelligence.

•         Capability to pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values.

Job Summary

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds clients allocated to you and your team.
• Main person who is accountable, has ownership of deliverables.
• Concentrates in engaging and developing teams and individuals. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by their team
• Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices and various client reporting.
• Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors.
• To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran.
• To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran/Paxus).
• This entails assisting in the review and/or preparation of all/and complex reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables.
• Spends most of the time in driving results based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others) and optimizing the work performance of the team.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures.
• As a supervisor, the Assistant Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to team members.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for complex funds and/or corporate clients.
• Responsible for the preparation of complex reporting requirements, when necessary.
• Manages and ensures the timely and accurate deliverables of the team.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements of the clients they handle.
• Provides guidance and coaching to the team in both technical and non-technical aspects of their role.
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities.
• Directly liaises with the cluster counterparts of upcoming deliverables and the progress thereof, queries and other dependencies to carry out the work.
• To be able to effectively communicate and relate with the various stakeholders of the team.
• Submits cluster client requirements after thoroughly being reviewed.
• To act as an alternate for Managers based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires and shares specialized knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Confirms that the complete information, data and supporting documents are received for the review/preparation of the needed requirements, then escalates and requests from the cluster counterparts any missing information.
• Ensures the delivery of consistent and quality information within the agreed timeframes of the team.
• Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload within the team.  Facilitate the request for support from peers, as needed.
• Prepare (if needed), completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.
• To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary.
• Reviews the reports generated by the team.
• To be able to review outputs and all other deliverables prepared.
• Monitors all review comments for all clients have been addressed.
• Monitors that their team takes full ownership and replies to cluster/Client/Investor’s queries within 24 hours. 
• Addresses any job-related issues and concerns in a timely manner and escalates to the appropriate authorities, as needed.
• Communicates review comments to the team and then follows up to address pending comments for preparers.
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Accountant.
• Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner.
• Gathers and organizes the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter.
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs/Manager or technical team.
• Standardizes and optimizes the efficiency of the process of their funds.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their SA's).
• Reviews and pre-approves filed overtime of their team (SA's).
• Sets up, monitors and updates all deliverables via the workflow planner in a timely manner. 
• Oversees the accuracy and completeness of the workflow planner for the team.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Champions compliance by ensuring relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Report any breaches, complaints, or errors to appropriate authorities in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Monitors and oversees drafts reports and compliance cases with root cause information.  In the absence of a Senior Accountant, will draft the error reports/compliance cases, corrective actions and preventive measures based on collected root cause information in a timely manner.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues and concerns to the appropriate authorities in a timely manner.
• Participate in interviews, as needed.

Responsibilities

• The Associate Principle - Corporate Secretarial and Administration is a senior member who deals with day-to-day complex company secretarial and administration issues and demands. He/she will be the subject matter expert in certain areas of their domain. For areas that do not fully qualify as subject matter expert, they refer to the Principal and/or their immediate direct report.
• The job incumbent will work closely with the Principal or the immediate reporting line who will set training and development goals that best cover their needs for all staff and will have to ensure delivery same through on the job training and coaching.   
• He/she may communicate directly with clusters on sensitive secretarial and administrative issues, and is expected to provide excellent service and resolve issues that have no immediate impact on the Group clusters’ client relationship while providing the best possible solution.
• The incumbent will take complete ownership and conduct detailed review of all tasks assigned to staff to ensure that these are accurate, well-presented, up to standards, on time and in full and will be actively involved as a support to the Principal or immediate direct report for management reporting. 

Tasks

• Ensure that new methodologies, standards, new regulations, the correct use of software, are applied;
• Ensure all work prepared for clusters is accurate and error free and always meets quality standards;
• Perform in-depth review on all cluster deliverables before releasing to clusters;
• Develop team strengths and provide encouragement to team members, including communicating team goals;
• Attend to team member queries, assist in resolving issues and ensure work are of quality and meet compliance guidelines/standards;
• Identify training needs and develop training;
• Create an inspiring team environment with an open communication culture;
• Assist team members to reply to complex secretarial and administrative queries from clusters in a timely manner;
• Perform any ad-hoc functions relating to secretarial and administration in case of service disruption;
• Ensure all review tasks assigned are up to date and delivered on time based on the planning in place;
• Proactively inform the reporting line for any work that cannot be executed as planned highlighting where changes may be needed in planning assumptions;
• Use professional judgment to assess when to escalate an issue promptly;
• Demonstrate ownership of his/her own development, highlighting when and where additional support and development is required;
• Provide effective coaching to members of staff on process and procedures relating to the job;
• Participate in the task planning and job allocation of work load;
• Ensure and/or participate in documenting/updating processes and procedures;
• Ensure protection of information assets and abide by the ISMS in place at IQEQ Shared Services Ltd; and
• Attend Board Meetings as and when required;
• Perform any other cognate duties that may from time to time be required which are appropriate for the role and business needs.

Key competencies for position and level

• Develops talent
• Collaborates
• Directs work
• Develops talent
• Builds networks
• Optimises work processes
• Resourcefulness

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder is expected to demonstrate the following:

• Accountability
• Work ethics
• Attention to detail
• Proactivity
• Positivity
• Integrity
• Accuracy
• Discipline
• Reliable and trustworthy

Responsibilities (how we will measure success)

The Software Developer will be responsible for the design, delivery and maintenance of full stack applications under the guidance of a Senior Software Developer.

You will work with a project team to turn business requirements into practical designs and see them through to completion.

To be proactive in the continual improvement of application services.

Proactively anticipate issues and be responsible for the ongoing maintenance of active applications.

Responsible for the development of full stack applications and web applications using industry best practice techniques for performance and security.

Occasional out of hours support for software deployment and in the rare event of critical issues. (Not on call)

Tasks (what does the role do on a day-to-day basis)

• Designing and implementing bespoke applications across the full stack.
• Working with system architects to design systems.
• Working closely with other developers, database administrators, architects and business and systems analysts.
• Responding to application issues as and when they arrive.
• Peer reviewing other’s work.
• Striving for continuous improvement through the use of performance benchmarking, developing automated testing and automated deployment of application and database projects.
• Identifying areas for performance improvement in our application and SQL database stack.
• Continuously develop self, keeping apprised of developments in the technology industry.

Key competencies for position and level

• Communicates Effectively – Adjusting communication style to fit the audience & message.  Providing timely information to help others across the organisation.  Encourages the open expression of diverse ideas and opinions
• Action Orientated – Readily taking action on challenges without unnecessary planning and identifies new opportunities, taking ownership of them
• Interpersonal Savvy – Relating comfortably with people across all levels, functions, cultures & geographies.  Builds rapport in an open, friendly & accepting way

Responsibilities (how we will measure success)

• Collaborate with cross-functional teams to understand business requirements, identify technical solutions, and architect scalable and robust digital and AI systems.
• Design and develop software applications, algorithms, and models utilizing advanced AI techniques such as machine learning, natural language processing, computer vision, and predictive analytics.
• Implement and optimize codebase for performance, reliability, and maintainability, following best practices and coding standards.
• Conduct thorough testing, debugging, and troubleshooting of digital and AI solutions to ensure quality and functionality meet project requirements.
• Provide technical guidance and mentorship to junior engineers, fostering their professional growth and development.
• Stay updated on emerging technologies, industry trends, and best practices in digital and AI, and actively contribute to the company's knowledge base and innovation initiatives.
• Collaborate with stakeholders to define project milestones, timelines, and deliverables, and communicate technical concepts effectively to non-technical audiences.
• Contribute to the continuous improvement of development processes, tools, and methodologies to enhance productivity and efficiency.
• Planning: forecasting future needs for Digital & AI solutions and identifying areas for investment to support business growth.
• Financial Analysis: Conducting cost-benefit analyses on an ongoing basis to identify and implement benefits profiles for core digital & AI solutions across the business.
• Compliance and Reporting: Ensuring compliance with internal policies and external regulations related to core Digital & AI product deployments and preparing reports for management and stakeholders for scheduled and ad-hoc forums.

As a result of continued growth, we have a fantastic opportunity for an experienced Power Platform Developer to join our global team, to develop custom business solutions using Power Platform, Microsoft 365 collaboration tools and SharePoint Online.

The Power Platform developer is responsible for collaborating with the Product Owner to clarify and further define the backlog and prioritization of work. Ability to understand, design and implement data models through Power Platform suite.

The developer is also responsible for collaborating with developers, system administrators and other stake holders to ensure successful delivery of automated solutions, integrating existing systems with Power Automate to automate processes and workflows.

Relationship building with stakeholders across the business and IT departments will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices.

You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents. 

You will have the ability to work together with colleagues based all around the globe and across many technology functions.

You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines. 

You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery.

The role requires you to have the ability to discuss, communicate clearly and with impact in fast-paced and high-pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.

This role also requires having the ability to research, recommend new technologies to improve the efficiency and effectiveness of automated processes and workflows, collaborating with other teams to ensure compatibility and interoperability of automated processes and workflows.

Tasks (what does the role do on a day-to-day basis)

• Works directly with users to support various projects and solutions.
• Create Power Apps models and canvas driven apps.
• Utilize problem-solving skills to understand client pain points and troubleshoot at challenges.
• Design end to end solutions that improve collaboration, productivity and knowledge sharing while expanding capabilities in the Microsoft 365 stack.
• Build proof of concept prototypes based on requirements documentation.
• Participate in discussion of requirements, designing the application with customers and team members.
• Provide effort estimates for a given requirement and able to explain requirements.
• Work as an individual contributor and team player.
• Review the development, coding standards and be aware of the application change management processes to ensure compliance within releases.
• Provide a supporting hand to the leads to build strategy and processes.

Responsibilities (how we will measure success)

To provide support for the Group’s Regulatory horizon scanning strategy and arrangements throughout the business.

The role holder will be responsible for working with the Team Lead of the Horizon Scanning Team and the Group Head of Compliance (GHC), to support the development and ongoing maintenance of the Group’s horizon scanning activities, including reporting up to the Group Horizon Scanning Forum (GHSF). 

The GHSF aims to -

1. Identify future developments (emerging opportunities and threats), and its driving forces, in areas that are of strategic, operational, regulatory, and reputational importance to the Group, 
2. Understand gaps in current Group policy or strategy in relation to areas of emerging opportunities and threats,
3. Establish resilient new strategy in response to emerging opportunities and threats, creating an adaptable environment to changing external conditions, and
4. Build consensus across the Group on how to tackle emerging opportunities and threats and mobilise key stakeholders to action.

Tasks (what does the role do on a day-to-day basis)

Be responsible for the systematic examination of regulatory, political, and business market information, utilizing online research methods, to identify emerging risks and opportunities relevant to IQ-EQ.

This work will include, but not be limited to the following:

• Provide Horizon Scanning coverage of key business segment areas within IQ-EQ, utilizing the Horizon Scanning model adopted by the GHSF. The business segments areas are - Funds and Institutional Services, Private Wealth Management Services, Corporate Services, and Capital Markets Services,
• Assess and examine the internal risk and external commercial impact of regulatory and legislative developments and create briefing papers for Key Stakeholders,
• Maintain and update the GHSF Tracker and meeting schedule, including additional drop-in sessions with commercial business development team,
• Support the development of a core set of procedures and template forms to help embed and ensure consistent coverage of horizon scanning activities and communication to GHSF and other key stakeholders, including quarterly reporting to senior management via GMT and GRACC,  
• Act as support for the GHSF, local Compliance Officers and the commercial business development teams in the Group (“Key Stakeholders”), providing advice and information analysis support, on matters covered by the Horizon Scanning Team,
• Assist the Group Head of Compliance in liaising with the broader GRC Team, to identify new regulatory and legislative developments, in specific subject matter areas of –
  • • Financial Crime Compliance
    • ESG Compliance
    • Data Protection Compliance
    • AI and Information Security Compliance

Key competencies for position and level

• Solution orientated approach to issue resolution, 
• High level of understanding of financial regulations, compliance frameworks and robust risk management measures,  
• Hands on and collaborative approach, with an independence of mind and sound professional judgement,
• Resilience – ability to work and adapt in a fast paced, demanding and highly complex regulatory and commercial environment.

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams.
• Responsible for reviewing and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices and various client reporting.
• Responsible for the review and completion of capital call and distribution workings along with notices and release to respective investors.
• To facilitate conversion of Private Equity Funds from other accounting applications to Investran/Paxus.
• To facilitate onboarding new Private Equity Funds in the accounting platform (Investran/Paxus).
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Responsibilities (how we will measure success)

• Lead the design and development of end-to-end service experiences for our digital products powered by AI, from concept ideation to implementation and iteration.
• Collaborate with product managers, data scientists, engineers, and other stakeholders to define product requirements, user stories, and design specifications that align with business goals and technical capabilities.
• Create user journey maps, service blueprints, wireframes, prototypes, and other design deliverables to visualize and communicate service concepts, interactions, and workflows.
• Facilitate workshops, design sprints, and co-creation sessions to generate ideas, validate assumptions, and iterate on service designs based on user feedback and testing.
• Champion user-centric design principles, accessibility standards, and best practices across the organization, advocating for the needs of diverse user groups and ensuring inclusive and ethical design solutions.
• Continuously monitor and evaluate service performance metrics, user feedback, and market trends to identify opportunities for improvement and innovation and drive iterative enhancements to our digital and AI solutions.
• Compliance and Reporting: Ensuring compliance with internal policies and external regulations related to core Digital & AI product deployments and preparing reports for management and stakeholders for scheduled and ad-hoc forums.
• Creation or leveraging of existing digital tools to raise and measure actions relating to service delivery and/or service transition.
• Participation in any required licencing of technology existing or new to improve the service design of a specific software.
• Project Management: Assisting in projects from initiation to completion, including scoping, planning, scheduling, and risk management.

Responsibilities (how we will measure success)

To provide support for all aspects of the Group’s Data Protection strategy and arrangements encompassing cultural, physical and technology elements throughout the business.

Working as part of the Group Data Protection Team, the post will operate systems and processes for management of privacy compliance, and in particular will: oversee maintenance of the central Register of Processing Activities (ROPA); advise stakeholders on completion of Data Protection Impact Assessments (DPIAs) and related assessment processes; manage and support of Data Subject Requests (DSRs).

The role will also coordinate membership, attendance and information for Data Protection forums, manage production of management information for the team and build the profile of the team through the business through effective communications and managing processes and service levels.

Tasks (what does the role do on a day-to-day basis)

• Working with Group services to maintain and update the central ROPA via a central management system;
• Work with Clusters and regions to support maintenance of local ROPAs
• Oversee use of personal data and advise on privacy processes for country and group-level compliance;
• Responding to requests for support and completion of DPIAs and client-facing RFPs;
• Responding to queries on data protection clauses in supplier- and client-facing contracts, for escalation within the team and to Group Legal;
• Monitoring and support for group-level Data Subject Rights Requests.

Key competencies for position and level (see Group Competency model)

• Understanding of core Data Protection concepts;
• Recent experience of working in a similar capacity managing compliance processes;
• Experience of working within a complex organisations and stakeholders;
• Experience of providing support for compliance processes, managing multiple priorities and ensuring that service levels are maintained by the team as a whole;
• Excellent interpersonal skills, comfortable working at all levels within an organisation and in a wide variety of situations;
• Relevant industry certification or willingness to work towards (e.g. IAPP CIPP/E, CIPT, CIPM, or Practitioner Certificate in Data Protection, or evidence of GDPR competency).

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• A people and client-focussed mindset.
• Self-motivating and able to work under own initiative.
• Hard-working, reliable, and supportive.
• Possesses a willingness to help develop the role and team in a rapidly changing environment.

Core Responsibilities:

• Have a strategic view to Front Office requirements
• Drive transformational changes where required to achieve Front Office/Client specific requirements
• Manage local delivery team, business performance management and productivity.
• Work with remote teams / other offices to deliver client and internal requirements.
• Warrant appropriate atmosphere, culture in the office.
• Reporting to the Country MD and functional relationship with finance, compliance and sales.

Tasks / Duties:

• Manage the performance of the delivery staff in such a way that productivity, billing/FTE, cost of delivery performs best in class for the sector.
• Quality control (4 eyes principle) for the execution of client deliverables
• Develop staff in such a way that they remain in IQ-EQ on the basis of continual development and training and an uplifting career prospect.
• Create and maintain an environment of trust amongst the workforce. People have clear goals and objectives, clear behavioral feedback and are held accountable for their behavior and contribution.
• Client work is to be delivered OTIF (On Time In Full).
• Deadlines and client milestones are met at all times.
• Responsible for the quality control in the entire delivery function on the basis of quality
  assurance standards set by the functions, internal audit and compliance.
• Ensure that the functions’ knowledge sharing task as well as the standards for methodology
  and boiler plates are implemented and sustained.
• Actively participate in account management teams to drive quality deliverables of large clients.
• Ensure that resource capacity and demand in quantity and skills are matched. This is both real time and forward looking for recruitment purposes.
   

Key Competencies for position and level:

• Strategic mind set
• Business insight
• Manages complexity
• Ensures accountability
• Builds networks
• Builds effective teams
• Drives vision and purpose
• Instils trust
• Manages ambiguity

Deliverables (KPI’S):

• Operational KPI
• Completion of deliverables On Time In Full (OTIF)
• Budget performance
• People turnover and evaluation quality

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis.
• Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants.
• Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting.
• Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors.
• To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran.
• To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus).
• This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. 
• To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures.

Core Responsibilities

• Responsible for the review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients.
• Responsible for the preparation of complex reporting requirements, when necessary.
• Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants.
• Acquire knowledge and to become SME's of designated clients' requirements and deliverables.
• Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements.
• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role.
• Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables.
• To be able to effectively communicate and relate with the various stakeholders of the team.
• Submits cluster client requirements after thoroughly being reviewed.

Tasks & Duties

Cluster Client Delivery

• Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements.
• To escalate and to request from the cluster counterparts any missing information.
• Delivers consistent and quality information within the agreed timeframes.
• Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. 
• Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.
• To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary.
• Reviews the reports generated by Accountants and Junior Accountants.
• To be able to review outputs and all other deliverables prepared.
• Ensures review comments have been addressed.  To address review comments of complex clients
• Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours.
• Escalates any job-related issues and concerns to the appropriate authorities in a timely manner
• Provides support to the rest of the team and other teams, as needed.
• To act as an alternate for Assistant Managers based on business needs
• Communicates review comments to the team and then follows up to address pending comments for preparers
• Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance.  This includes consolidating review comments and action points to watch out for the following quarter.
• Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. 
• Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants).
• Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. 
• Reports any breaches, complaints or errors to appropriate authorities in a timely manner.
• Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. 
• Responsible for ensuring action items are addressed in a timely manner.
• Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner.