Total 10 job vacancies by Hewlett-Packard

Description -

This customer facing, non-exempt HP Printer field break/fix position provides a wide range of hardware support and related services specifically to HP’s Print Products customers. This position will be based onsite at the customer in the Sacramento, CA Area. This is not a remote position. Valid CA drivers license is required.  This is a team-based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair and relocates various types of HP printers and related technology on customer sites, within a defined geography.  A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.

• Alignment with customer’s business needs while maintaining HP’s contractual commitments.

Requirements:

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

• Availability to work both scheduled and unscheduled overtime.

• Participate in assigned work during non-traditional workdays, holidays and shift work.

• Onsite customer facing experience.

• Technical/mechanical printer hardware repair experience.

• Demonstrated technical/mechanical aptitude for learning new technology.

• High School diploma or equivalent, plus additional hardware technology training. College preferred.

*Dress: Business Professional: Black slacks and blue collared shirt.

• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.
 

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

Knowledge and Skills:

• Thorough knowledge of organization and policies.
• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
• Ability to build and maintain ongoing relationships with customers, peers and support partners.
• Ability to perform while under high-pressure situations.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Responsible for creating and driving their sales pipeline. Capture leads outside of specialization and use closed-loop lead management to ensure assignment and follow- up by others.
• Maintain knowledge of competitors in account to strategically position HP's products and services better.
• Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit.
• Provide support to Account managers and provide input regarding business development and solution expertise.
• Development of quota objectives and future direction for defined product category.
• Some specialists also responsible for selling outsourcing deals.
• Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within their industry.
• May invest time working with and leveraging external partners to deliver sale.
• For Services Consultants: Focus on growing contractual renewals for mid-to-large accounts with more complexity, to higher- total contract-value renewals.
• Directs or coordinates supporting sales activities.

Education and Experience Required:

• University or Bachelor's degreeDirectly related previous work experience.
• Demonstrated achievement of progressively higher quota, diversity of business customer, and higher level customer interface.
• Extensive selling experience within industry and on similar products.
• Typically 8-12 years of advanced sales experience.
• Project management skills required.
• 2-3 years of product sales in the desired specialty.

Knowledge and Skills:

• Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.
• Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling.
• Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit.
• Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilitie.
• Account planning and accurate account revenue forecasting skills.
• Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.
• Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position HP as the preferred vendor for meeting all business needs
• Excellent project management skills.
• Establishes a professional working relationship, up to the executive level, with the client.
• Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
• Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers.
• Deep knowledge of products, solution or service offerings as well as competitor's offerings.
• Understands how to leverage HP's portfolio and change the playing field on our competitors.
• Utilizes Siebel as an expert and accurately forecasts business.
• Understands and sells high value software solutions.
• Understands selling of services sales.
• Leverages services as part of strategic product sales.
• Maintain expertise of industry trends, associated solutions, and key partner/ISV solutions.
• Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Do you love gaming and coding? Do you want to join a global and diverse team of engineers who create amazing features for millions of gamers? If yes, then you might be the perfect fit for the Software Development Engineer role at OMEN Gaming Hub. OMEN Gaming Hub is a Windows app that lets gamers customize their gaming experience, optimize their performance, and connect with other players. As a Software Development Engineer, you will have the opportunity to solve complex business problems, develop new ideas and methods, and work on challenging projects that require deep analysis of multiple factors. You will also lead by example and provide expertise to functional project teams and participate in cross-functional initiatives. You will help improve the processes and policies of the team, work independently, and use your expertise to optimize feature delivery and long-term engineering, and mentor and guide other team members. If you are passionate about gaming and making the gaming experience better, apply now and join the OMEN Gaming Hub team.

Responsibilities:

• Plays a critical role in building of various components of OMEN Gaming Hub client while aligning them with business and security strategies and requirements.

• Reviews and evaluates designs and project activities for compliance with applications design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.

• Provides domain-specific expertise and overall software applications leadership and perspective to cross-organization projects, programs, and activities.

• Drives innovation and integration of new technologies into projects and activities in the software applications design organization.

• Provides guidance and mentoring to less-experienced staff members.

Education and Experience Required:

• Bachelor's degree in relevant area or demonstrated competence.

• 8-12 years of software development experience with Windows Application development (Win32, UWP, etc.)

• Experienced with all phases of software development.

Knowledge and Skills:

• Expertise of complex software systems, specifically targeted at the consumer/gaming market.

• Extensive experience with multiple software applications design tools and languages.

• Excellent analytical and problem-solving skills.

• Experience in overall architecture of software applications for products and solutions.

• Designing and integrating software applications running on multiple platform types into overall architecture.

• Evaluating processes for software applications testing and methodology, including writing and execution of architectural designs, features, complex debugging, and unit test scripts and tools.

• Excellent written and verbal communication skills; mastery in English and local language.

• Ability to effectively communicate product architectures, design proposals, and negotiate options at senior management levels.

HP offers a comprehensive benefits package, including:

•Dental insurance

•Disability insurance

•Employee assistance program

•Flexible schedule

•Flexible spending account

•Health insurance

•Life insurance

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $106600 - $164150 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Responsible for designing, developing and mentorship activities for OMEN Gaming Hub from product definition and planning through production, release, and end of life. Individuals in these roles may have responsibilities across multiple software engineering disciplines oh which the goal is development of creative, industry-leading, software services and solutions.

Responsibilities:

• Plays a critical role in building of various components of OMEN Gaming services while aligning them with business and security strategies and requirements.
• Leads the building of standards, designs, and automates the deployment of software.
• Design and develop solutions that protect and manage software products and data.
• Assists in the creation of technology strategy and engineering roadmaps around software engineering.

Knowledge & Skills

• Expertise of complex software systems, specifically targeted at the consumer/gaming market
• Strong experience in software development, systems engineering, or software general engineering.
• Strong knowledge and experience in cloud services (AWS/Azure/Google Cloud)
• Strong knowledge of C#, Java, and/or C++ development
• Expert business acumen and knowledge of root cause analysis and problem detection.
• Experience designing and developing software applications design tools and languages.
• Excellent analytical and problem solving skills.
• Experience in overall architecture of software applications for products and solutions.
• Evaluating and selecting forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate product architectures, design proposals and negotiate options at the business unit and executive levels.

Scope & Impact

• Partners with product and other engineering teams to define business requirements, product design, deployment and adoption plans.
• Acts as a subject matter expert and advise various internal, partner, and customer teams on the needs and requirements of target markets.
• Provides guidance for junior team members.
• Decisions with regard to products may have organizational impacts of up to a year.

Complexity:

• High: Extensive cross-functional/cross-organizational senior management interface; deals with complex strategic issues.
• Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in HP’s most complex disciplines.
• Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees.

Education & Experience:

• Bachelor's degree in relevant area or demonstrated competence.
• 10+ years of experience with Windows Application development (Win32, UWP, etc.) and cloud backend services

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

HP Industrial division is the leading vendor of digital presses for the packaging industry. Our cutting-edge technologies and innovative solutions empower packaging converters with best-in-class labels and packaging digital presses. As we expand our portfolio and introduce the state-of-the-art HP Indigo V12 press, we seek a dynamic and results-driven Sales specialist to lead our V12 sales efforts in the West territory.

Who You Are
You have a passion for the Label industry with deep knowledge in Flexographic printing. You are a person of integrity with a commitment to growth, accountability, and delivering results. You have a deep understanding of label job costing and financial acumen to a level that you feel comfortable building and presenting Excel files. 

What you’ll do
As the V12 Sales Lead (West), you will play a pivotal role in building the V12 funnel in the region. You will be responsible for developing and implementing strategic sales plans, working with the regional sales team, and building strong relationships with key customers and partners. You will manage the V12 key sales cycles with prospects and lead them to a successful closure.

Qualifications:

• Deep understanding of the Label industry landscape, market dynamics, and customer needs. 
• Deep understanding of Label job costing.
• Strong teamwork skills, with the ability to motivate and inspire a sales team to deliver exceptional results. 
• Customer-centric approach with a focus on building long-term relationships and providing outstanding customer experiences. 
• Analytical mindset with the ability to leverage data and market insights to drive customer decisions.
• Previous experience in capital sales is an advantage. 

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $150,000-200,000. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The Manager is open to any Teleworker working within the majority of the Western United States. The role is not limited to the five states listed.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

HP Industrial division is the leading vendor of digital presses for the packaging industry. Our cutting-edge technologies and innovative solutions empower packaging converters with best-in-class labels and packaging digital presses. As we expand our portfolio and introduce the state-of-the-art HP Indigo V12 press, we seek a dynamic and results-driven Sales specialist to lead our V12 sales efforts in the North East territory.

Who You Are
You have a passion for the Label industry with deep knowledge in Flexographic printing. You are a person of integrity with a commitment to growth, accountability, and delivering results. You have a deep understanding of label job costing and financial acumen to a level that you feel comfortable building and presenting Excel files. 

What you’ll do
As the V12 Sales Lead (North East), you will play a pivotal role in building the V12 funnel in the region. You will be responsible for developing and implementing strategic sales plans, working with the regional sales team, and building strong relationships with key customers and partners. You will manage the V12 key sales cycles with prospects and lead them to a successful closure.

Qualifications:

• Deep understanding of the Label industry landscape, market dynamics, and customer needs. 
• Deep understanding of Label job costing.
• Strong teamwork skills, with the ability to motivate and inspire a sales team to deliver exceptional results. 
• Customer-centric approach with a focus on building long-term relationships and providing outstanding customer experiences. 
• Analytical mindset with the ability to leverage data and market insights to drive customer decisions.
• Previous experience in capital sales is an advantage. 

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $150,000-200,000. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Coordinates/Owns account plans for commercial accounts in the account planning process.
• Focuses on deals/opportunities and value and/or volume portfolio management and selling a range of HP products and solutions.
• Uses specialty to leverage existing opportunities in account.
• Establishes a professional working relationship (up to the executive level) with clients, focusing mainly on specialist buyers, e.g. IT.
• Analyzes win/loss rates and drive recommendation to improve ratios.
• Works with and leverages external partners to deliver solution sale.
• Refers HP volume products and certain value products to other specialists or partners as needed.
• Utilizes the support of pre- sales and specialists and depending on account coverage with inside sales to lead deal pursuit.
• Responsible for achieving/managing quota based on regional guidelines.
• Enters and is accountable for all opportunities in pipeline tools and processes. Recommends and Implements Pipeline management practices.
• Ability to implement margin recovery activities/strategies in full ownership of the account or in partial ownership depending on account coverage.
• Acts as a first interface for owned accounts in collaboration with members of global business teams.
• May Train/Coach and lead Inside account reps/Inside Sales
• Contributes to or designs sales policy and strategy for assigned business segment.

Education and Experience Required:

• AA/AS, Technical Degree or University or Bachelor's degree preferred.
• Detailed knowledge of key customer types or customers on given products.
• Typically 3-5 years of experience as referenced above.
• Account management experience required.
• Experience in product specialty (computers, printers, servers, storage)
• Possible experience in industry.
• Inside Account experience of large commercial of large complexity.

Knowledge and Skills:

• Solid IT acumen and how to align with specific HP services or product lines.
• Partner organization intelligence aligned with partner management skills.
• Assess solution feasibility from a technical and business perspective to determine qualify- in/quality-out status.
• Conceptualizes and articulates well-targeted solutions in area of specialty - from proposal to contract sign off.
• Negotiation skills and ability to frame the value proposition for the customer.
• Ability to utilize resources effectively in or order to pursue revenue generating opportunities in the account.
• Ability to understand the customer's business issues and translate to HP solutions.
• Enough knowledge about product, services and client's core business, to be able to sell transactionally, as well as generate leads.
• Ability to prioritize and drive strategic sales activity on multi-product basis or solution basis.
• Competitive selling skills.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Job Summary
This role is responsible for acting as an advisor to key clients and tailoring solutions to enhance customer experiences and drive strategic sales.  You will join a team of sales specialists focused on closing new logo and upsell software and solutions sales at assigned named accounts within HP’s Enterprise West sales territory. 

The initial focus will be on accelerating print software, services and solution sales. The long term focus will be on selling software solutions that deliver business outcomes as part of HP’s overall Print and Personal Systems services and solutions offerings.  The role works closely with the Print and Personal Systems sales teams, leveraging insights to effectively position offerings that address complex challenges. The role will also act as a liaison between clients and internal teams for improvements as well as mentor junior team members.

Responsibilities

• Collaborates with clients to understand their business needs and challenges, aligns the organization's offerings with the client's objectives, and designs tailored solutions.
• Works with customers to develop businesses cases to define the ROI for software and solution purchases.
• Identifies the growth path and scalability options for solutions and generates an implementation plan considering any potential challenges and/or risks.
• Works closely with HP sales and customer success teams to provide them with insights and guidance to help position HP’s offerings effectively during the sales process.
• Handles unique and complex challenges that require creative thinking and problem-solving skills to deploy innovative solutions.
• Positions the organization's products and services, highlighting their features, functionalities, and how they address the client's requirements.
• Contributes to the development of sales enablement materials, including technical documentation, case studies, and training resources for the sales team.
• Acts as a bridge between clients and the organization's internal teams, providing feedback from client interactions to help improve products, services, and overall sales strategy.
• Conducts market research to identify new trends, customer pain points, and opportunities, helping the organization stay ahead of the competition.
• Provides guidance and mentorship to junior team members, helping them develop technical and consultative selling skills.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in technical selling, consultative selling, account management, or a related field.

Knowledge & Skills

• Amazon Web Services
• Cloud Computing
• Cloud Services
• Computer Science
• Customer Success Management
• Digital Transformation – Converting Paper Processes To Digital Workflows
• Document Workflow Management Solutions – Digital Workflow Software Solutions
• Enterprise Application Software Integration
• Funnel Management
• IT Infrastructure
• Microsoft Azure
• Presentation Skills
• Print Security Software Solutions – Certificate Management & Authentication Solutions
• Request For Proposal
• Sales Process
• Sales Prospecting
• SAS (Software)
• Software As A Service (SaaS)
• Virtualization

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Delivers against sales targets every 6 months
• Develops a 4X sales funnel for software and services solutions
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Please note, this is not an IT position.

This customer facing, non-exempt HP Printer & PC field break/fix position provides a wide range of hardware support and related services specifically to HP’s Print & PC Products customers. This position will be a member of a high performance team made up of self-starting, technical/mechanical service delivery professionals. Each member of the team performs installation, repair and relocation of various types of HP printers, PCs and related technology on customer sites within a defined geography. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-motivated, resourceful, and driven to success.

Please note that this position requires candidates to live within the Denver, CO metro area. Valid CO drivers license is required.

This ever-changing environment presents each team member with daily opportunities to educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. The team is responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical service events include, but are not limited to: Hardware repair or configuration, software and simple network components, installation, and working with escalation personnel performing and assisting in technical action plans to remediate print issues.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.

• Alignment with customer’s business needs while maintaining HP’s contractual commitments.

• Ability to troubleshoot various hardware problems logically and systemically on Printers and PC’s. May also involve third party software, networks and switches.

• Able to balance and prioritize multiple activities and issues.

• Successful cause and effect understanding of financial perspectives on the business.

• Attention to detail and commitment to administrative responsibilities.

• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.

• Independent thinking while adhering to standard technological/mechanical and business procedures.

• Industry / company knowledge that provides solid technology solutions and options to the customer.

• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• **Must** live within the Denver, CO metro area.

• Valid drivers license is required.

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical printer hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
• Dress: Business Professional: Black slacks and blue collared shirt.
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

• Provide hardware and software service, post- sales or service delivery support for local accounts on standard systems.

• Maintain, track, and optimize large part inventory in vehicle

• Respond to service, product, technical, and Customer- relations questions.

• Safely operate a company vehicle and adhere to regular maintenance requirements.

Education and Experience Required:

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no less than 1 year relevant working experience.

Knowledge and Skills:

• Thorough knowledge of organization and policies.

• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.

• Ability to build and maintain ongoing relationships with customers, peers and support partners.

• Ability to perform while under high-pressure situation

• Ability to independently lift up to 50 pounds without assistance

HP offers a comprehensive benefits package, including:
•  Dental insurance
•  Disability insurance
•  Employee assistance program
•  Flexible schedule
•  Flexible spending account
•  Health insurance
•  Life insurance

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $40,350 - $57,300 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Description -

Please note, this is not an IT position.

This customer facing, non-exempt HP Printer & PC field break/fix position provides a wide range of hardware support and related services specifically to HP’s Print & PC Products customers. This position will be a member of a high performance team made up of self-starting, technical/mechanical service delivery professionals. Each member of the team performs installation, repair and relocation of various types of HP printers, PCs and related technology on customer sites within a defined geography. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-motivated, resourceful, and driven to success.

Please note that this position requires candidates to live within the Salt Lake or Weber County, UT area. Valid UT drivers license is required.

This ever-changing environment presents each team member with daily opportunities to educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. The team is responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical service events include, but are not limited to: Hardware repair or configuration, software and simple network components, installation, and working with escalation personnel performing and assisting in technical action plans to remediate print issues.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.

• Alignment with customer’s business needs while maintaining HP’s contractual commitments.

• Ability to troubleshoot various hardware problems logically and systemically on Printers and PC’s. May also involve third party software, networks and switches.

• Able to balance and prioritize multiple activities and issues.

• Successful cause and effect understanding of financial perspectives on the business.

• Attention to detail and commitment to administrative responsibilities.

• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.

• Independent thinking while adhering to standard technological/mechanical and business procedures.

• Industry / company knowledge that provides solid technology solutions and options to the customer.

• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• **Must** live within the Salt Lake or Weber County, UT metro area.

• Valid drivers license is required.

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical printer hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
• Dress: Business Professional: Black slacks and blue collared shirt.
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

• Provide hardware and software service, post- sales or service delivery support for local accounts on standard systems.

• Maintain, track, and optimize large part inventory in vehicle

• Respond to service, product, technical, and Customer- relations questions.

• Safely operate a company vehicle and adhere to regular maintenance requirements.

Education and Experience Required:

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no less than 1 year relevant working experience.

Knowledge and Skills:

• Thorough knowledge of organization and policies.

• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.

• Ability to build and maintain ongoing relationships with customers, peers and support partners.

• Ability to perform while under high-pressure situation

• Ability to independently lift up to 50 pounds without assistance

HP offers a comprehensive benefits package, including:
•  Dental insurance
•  Disability insurance
•  Employee assistance program
•  Flexible schedule
•  Flexible spending account
•  Health insurance
•  Life insurance

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement