Total 17 customer service job vacancies in ellesmere port cheshire

Your new company
My client, a market leader in its field, is seeking a professional Customer Service advisor to join their team on a permanent basis.
Specialising in a variety of product rental processes, you will be joining a fast-paced team dealing with a national client base.


Your new role
The position is being offered full-time Monday to Friday, working exclusively from the office based in Warrington.
This is a fast-paced job, so the right candidate should enjoy spinning multiple plates all the time and be able to react to the ever-changing environment.
Some of your duties will include but not limited to
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
Liaise with the dedicated transport company to ensure timely deliveries.
Ensure all order, contract and documentation is in order and filed as appropriate
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with workshops and Asset Controllers to schedule workload
Liaise with accounts for setting up new customers, raising contracts
Deal with off hires, terminating agreements, field based off hire inspections.
. What you'll need to succeed

Strong proven history within an office-based customer service position, ideally within the rental market
Excellent communication skills, both written and verbal
Be self-motivated and flexible
Possess strong administration, planning, organisation, and prioritisation skills


What you'll get in return
Joining a friendly and supportive team
Free parking
25-day holiday plus bank holidays
Competitive salary at £26,000 per annum, rising to £28,000 after 6 months' probation.
Company pension scheme



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A large UK manufacturer and leader in their field, is currently on the lookout for a Customer Account Specialist to join their busy team based in the Chester Business Park. Working as part of the Customer Service team, you will be responsible for providing high quality customer service by proactively managing the process of orders both efficiently and professionally.
Your new role
You will be key to the relationship development of important internal and external stakeholders and play a pivotal role in providing support to customers. Your role will be to ensure that all orders are processed efficiently and correctly within the current terms of sale, guaranteeing accurate invoices to customers.
You will be responsible for liaising with drivers regarding the logistics of orders and planning the accurate movement of finished products to satisfy the requirements of distributor and farmer customers. This role will involve following the order in an end-to-end process, from initial order to delivery, so the alibility to work to set deadlines is a must. You will be required to consistently investigate, check and raise credit applications and process customer complaint settlements professionally, so attention to detail and a high level of communication skills, both verbal and written, are essential for this role.

What you'll need to succeed
Previous experience in a similar role, whether it be customer service or within distribution. Commercial awareness, and the understanding of key metrics and ability to deliver objectives. The ability to think logically and display sound problem-solving ability, whilst remaining calm under pressure.
What you'll get in return
An excellent pension and bonus scheme, hybrid working, private healthcare, competitive salary and a fantastic team to grow and learn within!!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis.
The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.
Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders.

Your new role
Based within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place.
Some of your duties will include but not limited to
Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction
Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issues
Track key performance indicators such as customer satisfaction, response times, and issue resolution rates.
Regularly review and analyse team performance to identify areas of improvement
Continuously assess and improve customer service processes to increase efficiency
Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery
Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times
Utilise customer feedback and insights to make informed decisions on service improvement

What you'll need to succeed
Minimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment
Proven experience managing and developing teams with a track record of driving performance
Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions


What you'll get in return

Competitive salary
Pension scheme and private healthcare
25 days annual leave, plus bank holidays
Free parking
Hybrid model

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Being part of an innovative and committed private company providing services to homes and businesses all over the UK each year.

Your new role
- Business recommendations and improvements
- Providing insights into data patterns and trends
- Be able to present findings and recommendations in a clear, precise manner.
- Work closely with marketing stakeholders to ensure supporting analysis of market trends is achieved
- Utilisation of data analysis to support strategic decision-making
-Working with the team to complete projects in a timely manner
- Customer focused attitude
What you'll need to succeed
- Experience with SQL, Python and Excel - Confidence in collaborating with stakeholders
- The ability to work well in a team and communicate effectively
- A passion for data and analytics
- A willingness to develop your skills and technological knowledge.
- The desire to learn and adapt.
- Understanding of Power BI or Qlik
What you'll get in return
- 25 Days annual leave- Annual leave buy and sell scheme-Free on-site parking
- Annual 10% bonus scheme
- Progression and development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call 01512391290 and speak to Regan.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for a long-standing, supported living organisation who pride themselves on the valuable support they offer their residents. You will be supporting those with learning disabilities and complex needs within a residential service with the support of the registered manager and experienced staff teams.

Your new role
Based in Port Talbot, you will assist the manager of their residential service to provide excellent person-centred care to their residents. At this service, there are 4 residents with complex needs and learning disabilities, including wheelchair users, epilepsy and catheters. You will be responsible for good monitoring practices, care plans, rota support and general day-to-day activities, to name a few.
It is a lively service, where the residents enjoy coffee mornings, theatre trips, bikeability and themed weekends, so there is always something to do.
Shifts are set out on a rota, so you must be available Monday to Sunday, and across days, nights and sleepins. You can choose to do longer shifts and fewer days, or liaise with the manager to do shorter shifts over more days, whatever would work best for your lifestyle. You will always be working with a minimum of 2 support workers, and your manager.
(A full, detailed job description can be provided when applying.)

What you'll need to succeed
- Full UK driving licence
- Right to live and work in the UK
- Previous care experience is essential
- Level 3 health and social care qualification is desirable but not essential
- Diplomatic, solution focused outlook
- Team work skills

What you'll get in return
- All the training provided for you to upskill and feel comfortable in your new role
- Excellent and hands-on support from your registered manager and more senior teams
- Part of an experienced team with a great culture
- Employee benefits package including counselling, wellbeing resources, pension schemes and more
- Dedicated recruitment consultant to guide you through your application and onboarding
- Free DBS check
- Competitive salary

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new company is a highly reputable company based in the heart of Port Talbot. My client is a manufacturing firm who are seeking an experienced Customer Service individual to join their team on a permanent basis.

Your new role
Your new role as a Customer Support Advisor is a varied role. Your responsibilities will include but not be limited to:

• Being the first point of contact for any customer queries
• Building and maintaining strong relationships with internal and external customers
• Liaising with other internal departments to execute orders
• Processing orders onto the system
• Ensure that all customer claims and complaints are resolved effectively, accurately and timely
• Monitor and track lead times, order and production status and keep customers updated
• Provide status updates when requested
• Building quotations to send out to customers

What you'll need to succeed
The successful candidate will be experienced in customer support within a manufacturing environment. You will be IT literate with proficiency in the Microsoft Package. Further to this, you will be a great communicator, both verbally and in writing. You will be detail orientated with the ability to work to a high accuracy. The successful candidate will also possess great time management and organisational skills. Previous experience using SAP is also desirable.

What you'll get in return
In return, you will receive a competitive salary between £24,000 - £26,000. The organisation offers a generous holiday allowance and pension scheme. Further to this, the organisation has free parking on site. You will be joining a well established team within a welcoming organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

Your new company is a highly reputable company based in the heart of Port Talbot. My client is a global manufacturing firm who are seeking an experienced Customer Service individual to join their team on a permanent basis.

Your new role

Your new role as a Customer Support Advisor is a varied role. Your responsibilities will include but not be limited to:

• Being the first point of contact for any customer queries
• Building and maintaining strong relationships with internal and external customers
• Liaising with other internal departments to execute orders
• Processing orders onto the system
• Ensure that all customer claims and complaints are resolved effectively, accurately and timely
• Monitor and track lead times, order and production status and keep customers updated
• Provide status updates when requested
• Building quotations to send out to customers

What you'll need to succeed

The successful candidate will be experienced in customer support within a manufacturing environment. You will be IT literate with proficiency in the Microsoft Package. Further to this, you will be a great communicator, both verbally and in writing. You will be detail orientated with the ability to work to a high accuracy. The successful candidate will also possess great time management and organisational skills. Previous experience using SAP is also desirable.

What you'll get in return

In return, you will receive a competitive salary up to £26,200. The organisation offers a generous holiday allowance and pension scheme. Further to this, the organisation has free parking on site. You will be joining a well established team within a welcoming organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

A dynamic and customer-centric organisation in Crewe is looking for a Temporary Customer Service Advisor to provide exceptional service and support. This role is an excellent opportunity to be part of a team that values communication and customer satisfaction.

Your new role

As a Temporary Customer Service Advisor, you will be responsible for handling customer queries and providing solutions with a positive and professional approach. You will manage customer interactions through various channels, including phone, email, and live chat, ensuring a seamless service experience.

What you'll need to succeed
Proven experience in a customer service environment.Strong communication skills, both written and verbal.Ability to multitask and prioritise effectively.A friendly and approachable demeanour.Proficiency in computer systems and office software.A proactive attitude and the ability to work independently.What you'll get in return
Competitive hourly rates, commensurate with experience.Flexible working hours to accommodate your personal commitments.The chance to work in a supportive and engaging environment.Opportunities for professional development and skill enhancement.This temporary role offers you the chance to make a significant impact on a leading service-focused company while gaining valuable experience in the industry. If you have a passion for customer service and are looking for a role that offers flexibility and competitive pay, we encourage you to apply.

Please note that this is a temporary position and the organisation details are confidential. For more information and to apply, please submit your resume and a cover letter highlighting your customer service experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on an ongoing temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field.
Your new role
The main purpose of your role will be to support the customer service team with a range of duties which will include chasing product lead times, managing POD's and copy invoices and processing orders. You will also be required to chase couriers and liaise with customers where relevant and provide any other support as required by the team.
What you'll need to succeed
To be considered for this role, you will have similar experience in a previous role and be able to demonstrate excellent IT and accuracy skills. You will work well in a team and be able to manage your time efficiently while delivering exceptional levels of customer service. This role is fully office based.
What you'll get in return
This is an ongoing temporary position with the potential to apply for the role on a permanent basis with the right skill set. Your hours will be Monday-Friday, 8:30-5:00. The hourly rate is between £11-£12/hour plus holiday pay, depending on experience. Office-based role.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client, a leading manufacturer in their field, is seeking a professional French-speaking customer service advisor to join their team on a 12-month contract.


Your new role
Based from offices on the outskirts of Warrington, you will be joining a friendly and supportive team who provide a first-class service to their internal and external customers.The position is being offered full-time Monday-Friday with working hours from 09.00am - 17.00pm. A Hybrid model is also in place working from the offices 3 days per week and the rest from home.
Some of your duties will include but not limited to
Support customers via incoming telephone call and email
Providing pricing/delivery/product selection and service information etc.
Follow-up customer calls where necessary
Input and extract data to produce reports
Provide customers with product and service information
Resolve customer enquiries/complaints
Recording issues and the resolution
Identify and escalate any priority issues to Manager

What you'll need to succeed
Required fluent written and spoken French language skillsProven history within a customer service environment
Proficient in Excel and Word with excellent keyboard skills
Excellent communication skills, both written and verbal



What you'll get in return
Competitive salary at between £25,000 - £29,000 per annum
25 days annual leave, plus bank holidays
Company bonus
Hybrid model

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on a 1-3 month temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field.

Your new role

The main purpose of your role will be to support the customer service team with a range of duties which will include chasing product lead times, managing POD's and copy invoices and processing orders. You will also be required to chase couriers and liaise with customers where relevant and provide any other support as required by the team.

What you'll need to succeed

To be considered for this role, you will have similar experience in a previous role and be able to demonstrate excellent IT and accuracy skills. You will work well in a team and be able to manage your time efficiently while delivering exceptional levels of customer service. This role is office based.

What you'll get in return

This is a temporary position expected to last 1-3 months with the potential to apply for the role on a permanent basis with the right skill set. Your hours will be Monday - Friday, 8:30 - 5:00. The hourly rate is between £11-£12/hour plus holiday pay, depending on experience. Office based role.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advertisement:
Your new Role

A dynamic and customer-centric organisation in Crewe is looking for a Temporary Customer Service Advisor to provide exceptional service and support. This role is an excellent opportunity to be part of a team that values communication and customer satisfaction.

Your new role

As a Temporary Customer Service Advisor, you will be responsible for handling customer queries and providing solutions with a positive and professional approach. You will manage customer interactions through various channels, including phone, email, and live chat, ensuring a seamless service experience.

What you'll need to succeed
Proven experience in a customer service environment.Strong communication skills, both written and verbal.Ability to multitask and prioritise effectively.A friendly and approachable demeanour.Proficiency in computer systems and office software.A proactive attitude and the ability to work independently.

What you'll get in return
Competitive hourly rates, commensurate with experience.Flexible working hours to accommodate your personal commitments.The chance to work in a supportive and engaging environment.Opportunities for professional development and skill enhancement.This temporary role offers you the chance to make a significant impact on a leading service-focused company while gaining valuable experience in the industry. If you have a passion for customer service and are looking for a role that offers flexibility and competitive pay, we encourage you to apply.
Please note that this is a temporary position and the organisation details are confidential. For more information and to apply, please submit your resume and a cover letter highlighting your customer service experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client, based in Birchwood, Warrington, is seeking a couple of professional Customer Service / order processors to join their team on a permanent basis.

Your new role

The positions are being offered full-time Monday-Friday with working hours from 08.30am - 17.00pm.
A hybrid model is in place once you are fully trained and able to work completely unassisted. This normally takes between 6-12 months.
You will be joining a large team who specialise in a variety of service projects and act as the main point of contact for all customers. Some of your duties will include but not limited to
Process customer orders and requests submitted by telephone and email.
Dealing with all customer enquiries
Checking stock availability
Assisting with general product queries
Liaising with the logistics and operational team
Chasing outstanding customer orders
Working closely with the Sales team
Supporting the onboarding of new customers
Setting up customer price files and providing customer reports

This is an exciting and varied role and would suit someone who is used to working within a fast-paced-service-orientated environment.

What you'll need to succeed
A proven history within an office-based service position
Passionate about going that extra mile
Used to working in a fast-paced, ever-changing environment
Excellent communication skills, both written and verbal
Strong eye for detail
Excellent IT skills including Microsoft packages



What you'll get in return
25 days annual leave including bank holidays
Pension scheme
Life assurance (x 4 salary)


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An exciting opportunity has arisen at the Chester site of one of the UK's premier chemical manufacturers. A global business, with multiple sites in England, they are looking for a skilled Customer Service Representative to ensure a seamless customer experience.

Your new role
You will be based in a small team, providing high quality customer service by working closely with logistics and supply chain to process orders both efficiently. You will work regionally, liaising with hauliers to follow an end to end delivery process accurately.

What you'll need to succeed
You will have excellent communication skills, with a proven administrative ability to deliver key objectives, ensuring deadlines are met. The ideal candidate will be able to solve diverse customer problems, to check and raise credit applications whilst remaining calm and focused under pressure and capable of dealing with shifting priorities. Commercial awareness within Chemical Manufacturing or distribution as well as knowledge of Oracle and MS Excel is advantageous.

What you'll get in return
An inclusive, supportive company focused on your professional growth, offering international training opportunities. Full time hours within a new modern office space. A competitive salary + bonus and a generous leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Prestigious opportunity with a pioneering UK Market Leader for 1st/2nd Line Support Analysts or Service Desk Analysts. Following a significant investment in our technology, we are now seeking to grow our team and enhance our service.

This is based in the office 5 days a week.


As one of our Support Analysts you will be responsible for:-

• Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels.
• Identifying issues, providing and advising on suitable solutions and actions.
• Accurate logging and record keeping of all issues and queries
• Escalation and management of issues to 3rd Party vendors
• Becoming a core business system subject-matter expert.
• Providing support for the companies' desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.
• Installation and configuration of systems applications when necessary and with third parties.

If you possess a combination of the following skills, then LETS TALK!

• Previous experience in 1st line support in a Service Desk environment
• Familiar with systems or applications support
• Experience escalating and resolving tickets
• Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
• Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.
• Excellent written and verbal communication skills with a professional and confident telephone manner.
• Knowledge of Microsoft PC and Network operating environments and associated applications.

In return, you will be rewarded with ongoing career development and training in an enjoyable team environment.




What you need to do now


If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk