Total 14 job vacancies by Giant Eagle, Inc.

Job Summary

Job Description

• Experience Required: 7+ Years of Email/CRM, lifecycle strategies, and/or channel management
• Experience Desired: B2C or retail experience preferred
• Experience Required: Leading and managing a team of direct reports and being responsible for their development
• Education Desired: Bachelor’s Degree in Marketing, Business or related field
• Previous experience using CRM tools such as Salesforce, Adobe, Marketo)

Job Responsibilities

• Lead customer lifecycle strategy across 4 million customers across all customer journey opportunities and touchpoints – onboarding, loyalty and retention, customer growth, breadth/frequency/spend growth, non-purchase engagement (profile, digital engagement, referrals), declining and lapsed campaigns, churn models, and more.
• Manage team of 5+ lifecycle channel strategists and owners across email, SMS and push, Catalina receipt capabilities, and direct mail including standalone pieces, seasonal multi-vendor mailers and personalized customer behavior campaigns.
• Lead loyalty customer lifecycle campaigns along with myPerks coalition model enabling customer journeys across gamification, payment engagement, 150+ third party partners, and monetization opportunities.
• Partner with key stakeholders to build and develop strategic plans leveraging CRM/owned channels across the business
• Driving owned channel automation strategy and execution to support campaigns across the customer lifecycle
• With Marketing Operations, monitoring email deliverability, list building and overall channel health
• Manage and develop direct report(s) to execute on campaign strategies, new initiatives, and day-to-day needs.
• Manage the overall owned channel calendar for partnership placements, including aligning with key partners to develop strategic plans for channel monetization
• Partner with the digital creative team to ensure we are leveraging best practices for all asset creation and development
• Implement a cohesive testing plan across workflows, promotional campaigns, and customer journeys to drive conversion optimization and additional learnings
• Lead personalization efforts and roll out a personalization roadmap across owned channels
• Develop, execute, and communicate a long-term lifecycle strategy while also balancing immediate priorities and opportunities.
• Develop targeting, segmentation, and testing strategies for key cohorts/segments across the customer lifecycle. Map customer journey. Partner with analytics and data science to deep dive into insights and past learnings to develop a strategy to support key segments (as well as develop and test new segments) within the lifecycle to drive growth across the business.
• Partner with analytics and data science to establish measurement frameworks to monitor segment growth and trends and establish success metrics that capture the impact of our programs. Understand and communicate program impact on customer lifetime value as well as performance of CRM automated programs. Use test and learn approach to test programs and scale across lines of business. Weekly monitoring of results with monthly/quarterly/yearly report outs and accountability for KPI targets
• Identify lifecycle opportunities and prioritize based on business priority, ROI, and ease of execution to develop lifecycle release plan. Partner with lines of business to understand new features to be integrated into lifecycle communications. Develop briefs and bring always on programs to life through our creative and operations processes. Partner with performance marketing to
  activate paid components to programs.
• Advocate and educate lifecycle marketing across the organization. Effectively communicate across the organization, sharing project updates and results, demonstrating the impact of lifecycle campaigns on the business

Job Summary

Job Description

• Experience Required: 0 to 6 months work experience in an industrial engineering (labor management analysis) capacity preferred
• Retail industry work experience an asset
• Education Desired: Bachelors Degree, Industrial Engineering
• Travel Required: Weekly 0-20% (this position will require some travel, likely visiting a store once a week)
• Technical Skills Required: Advanced Excel skills, very strong analytical skills
• Experience Desired: Previous experience using various software such as: Logile Labor Management tool, Kronos (scheduling, Time & Attendance software)

Job Responsibilities

• Maintain labor management systems across all operations, this is a large aspect of this position.
• Develop, validate and maintain engineered standards through MOST, a predetermined motion time system, and time study methodology.
• Complete various studies, including work sampling, standards development, queue and congestion studies, and utilization studies.
• Support and conduct analysis to determine improvement opportunities.
• Take responsibility for method and workflow improvement identification.

Work with cross-functional project teams

Job Summary

Job Description

• Experience Required: 3 to 5 years IT project management experience
• Experience Desired: retail industry experience
• Education Desired: Bachelors Degree in a related discipline
• Certification or Licensing Desired: PMP Certification or Agile certification, such as Scrum Master
• Experience Required: Project Management Software i.e. MS Project, Jira)
• Travel Required: None

Job Responsibilities

• Develop and review scope for high-level requirements for projects and review them with the stakeholders to ensure accurate requirements are established prior to project initiation.
• Analyze proposed solutions, make recommendations and approve solutions to ensure projects meet current needs and provide flexibility for future business needs.
• Work with business customers, IT and other areas of the company to determine the staffing needs and create focused project teams that work together to complete projects on time and within budget.
• Develop, publish and monitor the project schedule to ensure requirements are met in a timely manner, within budget and with high quality.
• Actively manage all project risks to ensure they are quickly identified, communicated and mitigated.
• Provide accurate and up-to-date project status reporting to all project stakeholders and necessary management.
• Manage all project resource tasks and timesheets to ensure that the project is completed on time and within budget.
• Lead project team members and vendors in the execution of assigned tasks.
• Ensure that all deliverables and documentation are created, meet standards and are properly maintained according to established processes.
• Ensure that operational support plans and disaster recovery plans for critical applications are in place and established prior to project closure.
• Provide feedback to the project governance team on ways to improve the system development life cycle and support the implementation of those improvements.

Job Summary

Job Description

Key Competencies:

• Experience Required: 5-7 years in Disaster Recovery role
• Experience Desired: Deep understanding of disaster recovery, business continuity, incident response, operational risk management, information security, and supporting tools. Strong analytical background and technical skills. Demonstrated leadership skills with ability to work effectively at various management levels. Strong bias towards continual learning and organizational transformation 
• Previous people management experience.
• Education Desired: Bachelor’s Degree
• Certification or Licensing Desired: Certification in one or more of the following areas: Disaster Recovery; Business Continuity; Operational Risk, Crisis Management
• ​

​Job Responsibilities

• Develop and maintain strong relationships with security, risk, business, infrastructure, and technology stakeholders.
• Drive the documentation and testing efforts of Disaster Recovery plans, processes, procedures, standards.
• Ensure that Disaster Recovery activities and metrics are visible across the IT Organization.
• Develop and maintain a Continual Improvement Process to ensure the program continues to mature in alignment with evolving risk and industry factors. 
• Identify program scope and objectives, considering the organization’s strategic objectives, key business lines, risk tolerance, and all regulatory, contractual or stakeholder obligations.
• Create a defensible, sustainable, and scalable disaster recovery framework and strategy.
• Develop and ensure the effectiveness of Disaster Recovery and crisis management policies and procedures which meet business needs and requirements.
• Help ensure alignment of disaster recovery and crisis response to industry standards and/or regulatory requirements, as well as meet business requirements.
• Lead, mentor and develop the members of the Disaster Recovery Team.
• Develop learning programs to increase the level of awareness of disaster recovery across the organization including the importance of meeting resilience objectives.
• Document all aspects of the Disaster Recovery lifecycle to provide clear evidence of the effective operation of the program and the organization’s implementation of resilience strategies.
• Manage the business impact assessment process: identify the critical processes that support key products and services, interdependencies between processes and resources required to operate the processes at a minimally acceptable level.

Job Summary

Job Description

• Experience Required: 1 to 3 years of relevant experience in a corporate environment where CX and/or Voice of Customer programs are a critical driver of business success.
• In-depth understanding of process improvement and change management approach, including leveraging data and critical thinking to identify opportunities for improvement, as well as identify key performance indicators to measure and report on improvement effectiveness.
• Technologically-savvy - well versed and proficient in MS Suite with specific intermediate Excel skills including (using, pivot tables, VLOOKUP, creating charts, graphs),
• Proven track record for identifying trends and proposing recommendations to resolve recurrent customer issues.
• Education Desired: Bachelors Degree in Business or related field

​Job Responsibilities

• Analyze and interpret data to identify areas for improvement and increased effectiveness of the processes.
• Collaborate with various internal teams to address and resolve customer issues promptly. Maintain accurate records of interactions, issues, and resolutions for future reference and analysis.
• Analyze and present findings from customer feedback to identify trends, patterns, and areas for improvement. Utilize data and analytics to make informed decisions and recommendations for improving customer satisfaction.
• Advocate for the customer within the organization, ensuring their needs and concerns are addressed timely.
• Foster collaboration between customer care, marketing, product teams, IT and other departments to ensure a unified approach to customer interactions while ensuring clear and effective communication..
• Cultivate positive relationships with key stakeholders both within and outside the organization.
• Act as influencer and liaison to contact centre leaders on the use of tools, tactics and best practices to be leveraged in order to measure and deliver exceptional customer service, a key component of our customer’s experience
• Complete special projects as assigned

Job Summary

Job Description

• Experience Required: 5 to 10 years working in a similar retail/store systems role Experience Desired: Retail(store systems) such as: TC51 hand held scanners and printers, Product Central, external platforms like: ZenDesk, ServiceNow

• Delivery solutions such as ShopperKit, & FlyBuy

• Education Desired: Bachelors Degree in a related field

• Experience Required: MS Excel at an intermediate level (must be able to use VlookUp, Pivot tables)
• Must be able to import, extract and manipulate large volumes of data and derive insights and analysis from it.
• Experience Desired: BI

Job Responsibilities

• Collaborate with IT, Ops, and Strategy to define processes for initiatives focused on growing sales, driving efficiencies, leveraging technology, and improving guest experience
• Serve as a SME on the various processes and technologies we use to run the eCommerce businesses, ensure we are maximizing our usage of these tools and leveraging new capabilities
• Run analytics to evaluate performance and identify areas of opportunities based on internal and external data and guest feedback
• Monitor advancements in the industry and with our competitors to measure our capabilities against theirs.
• Assist with development and delivery of training materials for new processes and technology
• Drive and monitor change adoption with partners and retail teams to ensure success of launched programs

Job Summary

Job Description

• Experience Required: 5 to 10 years in either cyber security or information security.
• Experience Desired: Five years+ experience with open source security software and information security specific tools.
• Education Desired: Bachelors Degree preferred in IT/ CS.
• Certification or Licensing Desired: CISSP, GIAC, CISA
• Travel Required: Regional - Daily, Less than 10%

Job Responsibilities

• Design network and application vulnerability assessment programs and testing methodologies.
• Perform technical risk assessments for enterprise systems and report gaps and remediation actions. Analysis includes automated testing using standard tools as well as manual testing and interrogation of web-based applications.
• Design and configure Intrusion Prevention Systems and passive Intrusion Detection Systems. Create and test custom signatures based on emerging threats or business needs. Perform signature updates and reviews and tuning of sensors. Configure automated reporting and develop escalation procedures.
• Configure SIEM (Security Information and Event Management) platforms to include obtaining data from endpoints and network devices and generating reports. Create automated workflow to address security related incidents.
• Perform regulatory compliance audits including SOX, PCI and HIPAA. Report findings and advise on remediation efforts. Assist in preparing business application owners prior to external audits.
• Lead advisement and interpretation of emerging regulations and legal requirements. Research, monitor and advise on emerging security threats and developments that affect business systems or network infrastructure.
• Lead and advise on security related updates for endpoint applications and server applications, as well as vendor-supplied or proprietary security patches. Responsible for coordination with various teams to ensure patches are deployed in a timely manner based on risk assessment to the organization.
• Design and maintain various cryptographic solutions including x.509 based certificate cryptography, PGP/GPG PKI infrastructure, TLS/SSL tunneling solutions, endpoint encryption and other cryptographic solutions on multiple platforms, both at rest and in motion.
• Perform penetration testing on multiple platforms and network environments including wireless (RF), wired, physical, social and the like, following frameworks such as the OSSTMM and ISSAF.
• Review firewall rules and access control lists for appropriate access — this may include port and protocol analysis to best determine scope of access rules.
• Assist in creating and maintaining information security policies, including technical and administrative policies.
• Have availability for 24/7 rotational support.
• Conduct research on new security technologies and products, both open source and vendor proprietary.

Job Summary

Job Description

• Experience Required: 3 to 5 years
• Experience Desired: 3 - 5 years of supervisory experience
• Education Desired: Bachelors Degree

Job Responsibilities

• Plan and coordinate the work activities of Distribution Center Team Members by integrating the use of labor management and inventory systems.
• Schedule Distribution Team Members and allocate job assignments to ensure production demands are accomplished efficiently.
• Provide clear direction to Team Members to meet customer requirements, production demands and Company goals.
• Maintain a consistent presence on the warehouse floor to observe, monitor and coach the job performance of Distribution Center Team Members.
• Utilize reporting systems to provide the Shift Manager and other Department Managers with accurate accounts of production activities.
• Communicate with stores, external vendors and other Distribution Center Departments to ensure that production and internal and external customer requirements are met. Encourage open lines of communication with other Shift Managers, Supervisors and subordinates to ensure cohesiveness and the safe and efficient operation of the Distribution Center.
• Pursue and foster positive working relationships with new and existing Team Members and Union representatives to promote Team Member satisfaction and increase retention.
• Utilize problem solving and conflict resolution skills and escalate situations to Shift Manager, Operations Manager and/or Human Resources when appropriate.
• Demonstrate and promote ethical, professional behavior.
• Have flexibility in scheduling with the availability to work all shifts, weekends, holidays and overtime when necessary.
• Consistently administer and maintain compliance within the Labor Agreement.
• Communicate and enforce federal, Corporate and Company policies and procedures.
• Promote safety and productivity guidelines to reinforce and recognize good work habits, identify training needs or initiate corrective action for Team Members.
• Encourage open lines of communication with other Departments, Shift Manager, and co-workers to ensure cohesiveness and the safe and efficient operation of the facility.
• Perform special projects as needed and assigned.
   

Job Summary

Job Description

• Experience Required: 5 to 10 years UX & Product Design ideally in a retail/ecommerce industry
• Experience Desired: 5+ years of experience in UX/Digital product design with a strong understanding of the craft of design;
• Experience Required: 2+ years people management experience
• Education Required: Bachelors Degree

Job Responsibilities

• Apply Human-Centered Design and Service Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables
• Guide a team of designers to project deliverables such as low and high-fidelity UI prototypes, and finished designs.
• Provide direct guidance and mentorship to UX Team members
• Collaborate with stakeholders across program teams to support and provide input into the specific translation of high-level strategic imperatives
• Synthesize research, build insights, reframe problems, and provide recommendations that enable our teams to generate and iterate on new solutions

Job Summary

Job Description

• Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software.
• Experience Desired: Experience handling small to medium projects
• Education Desired: Associates Degree
• Certification or Licensing Required: A+ and/or MCDST Certification
• Travel Required: Regional - Daily, More than 50%
• ​Lifting Requirement: Up to 100 pounds

Job Responsibilities

• Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual) problems in a timely manner.
• Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
• Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
• Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
• Provide feedback on software documentation, guidelines and installation procedures to facilitate ongoing support and maintenance.
• Ensure all policies and standards on IT hardware in retail locations are enforced and practiced.
• Work with appropriate departments to test, monitor and participate in the installation of all other ancillary software, updates and upgrades.
• Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
• Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
• Prevent unauthorized access to information, assets or restricted areas and report any attempts.
• Ensure preventative maintenance programs are performed.
• Maintain current knowledge of trends and developments related to technology hardware and software.
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
• Mentor other retail service technicians and ensure standards are followed.

Job Summary

Job Description

• Experience Required: Over 10 years with a minimum of 5+ years in managing or leading support of applications.
• Experience Required: 5 years people management
• Experience Desired: Experience with the full project lifecycle from initial requirements gathering through UAT support to post-implementation support.
• Education Desired: Bachelors Degree in Information Technology or related field
• Travel Required: Regional - Daily, Less than 10%; Regional - Overnight, Less than 10%; National, Less than 10%
• Candidates MUST be experienced in the following technology stack:

  Back End

• Oracle database

• Microsoft SQL Server
• C#
• ReactJS
• Python
• Unix scripting
• .NET
• Redis
• Apache httpd
• Pearl
• Java stack traces
• Front End
• ReactJS
• .NET MVC
• JQuery
• JavaScript
• CSS

Job Responsibilities

• Act as the technical focal point for issue resolution, the subject matter expert for administrative and strategic issues and coordinate activities and communications between IS and business areas to ensure business needs are met for assigned application area.
• Act as a leader in the help chain for your application area, ensuring technical problems are addressed and resolved in a timely manner and ensuring a balance between user requirements and technical trade-offs.
• Work with Enterprise Architects to develop long-term strategy and lifecycle plans for each application in your application area.
• Work with development managers to plan application enhancements, ensuring you are reviewing and examining possible trade-offs with existing systems and researching options to ensure efficient and cost-effective use of advancing technologies.
• Serve as a coach for your team and ensure that Goal and Development Action Plans, 360's and Performance Appraisals are executed within your team.
• Work with the Service Desk Manager to provide direction for application support for assigned area, ensuring consistency, stabilization and 24/7/365 availability of applications to support our business.
• Translate specifications for enhancements for assigned applications.
• Develop process improvements of new ideas and concepts in technical design and management and determine where trade-offs are possible with existing systems, applications and processes to provide greater efficiencies in meeting customer requirements.
• Participate in design and ensure code reviews, documentation and testing are delivered on applicable enhancements and projects within your assigned area.
• Work to prioritize root cause analysis and to ensure that fixes and modifications are appropriately prioritized to ensure application availability and stability within your assigned areas.
• Provide recommendations to IS Management Team and implement to reduce the annual operating costs of applications within your area.
• Work with IS Team Members to identify strategic opportunities to ensure stabilization of applications within your area.
• Maintain cognizance of industry trends and technological advances to ensure efficient and cost-effective use of technology.

Job Summary

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Knowledge of Manhattan Warehouse Management Systems and Learning Resource Center
• Education Desired: Bachelor's Degree

Job Responsibilities

• Supervise and assign daily and weekly assignments to department team members; ensure that all work is done on a timely basis and that all department Team Members are properly trained. Conduct training of all managers and supervisors on Warehouse Management and Labor Management systems. 
• Manage the issuance of  daily and weekly PCWs and create corresponding disciplinary letters, ensuring accuracy of information and compliance with RSCs Labor Standard Agreements. Coordinate and oversee observations for disciplined Team Members with operations team.
• Oversee and monitor new hire productivity progression and labor performance compliance; create and manage tracking and discipline system to maintain consistency with new hires.
• Manage all labor and safety disciplinary files. Prepare all documentation for safety and/or labor-related terminations. Monitor and record positive and negative safety incidents; provide management with recommended discipline for safety infractions to ensure consistency across all buildings.  
• Consolidate daily reports including GNEW, Daily Gap, Through Put, and Warehouse Labor to be used for weekly calls and mailings throughout the Giant Eagle network. Update weekly Key Performance Indicator ("KPI") sheets.
• Update the LM system with weekly and yearly bids; manage all new hires and terminations into or from the LM and WM Manhattan systems; manage the incentive database to provide payroll with weekly data.
• Supervise all delay slips; create and distribute daily/weekly/monthly tracking reports to correct system and supervisor errors for all buildings. Identify and correct discrepancies in tracking system.
• Manage and maintain record-keeping of all safety scripts and files.

Job Summary

Job Description

• Experience Required: 3 to 5 years work experience as a Desktop Engineer
• Experience Desired: Relevant Microsoft certifications;
• Experience Desired: managing MS Windows 10 and 11
• Coding in MS Graph PowerShell
• Previous experience MS Azure
• Previous experience with MS EntraID, MS Teams Premium
• Previous experience with MS Intune
• Experience Preferred: Retail industry experience;
• Experience preferred managing small to medium projects
• Education Required: Bachelors Degree in Computer Science, Information Technology or related field
• Travel Required: Regional - Daily, Less than 10%
• Must be willing to work rotating on-call schedule

Job Responsibilities

• Determine which solution best fits the business need, identify gaps in solutions and determine necessary workarounds or changes to the solution. This includes the ability to understand the costs and risks of filling these gaps and the ability to describe that to the business.
• Develop and manage business area roadmaps and strategy in association with the responsible Business Manager, Development Manager, Project Manager and Support Manager.
• Determine performance metrics to be used to validate the success of the proposed solution.
• Implement end user computing security best practices as per the information security roadmap.
• Communicate with business areas within the company to understand and assess needs.
• Troubleshoot and resolve complex 3rd level desktop related issues.
• Stay current on business and industry-related technology to support various business areas.
• Reduce and eliminate operations and maintenance duties by analyzing and root cause analysis initiative.
• Report any type of problems or potential problems to the appropriate management in a timely manner.
• Research and integrate of new desktop technologies.
• Have distinctive understanding of mobile operating systems
• Develop software automation and deployment strategies and techniques.
• Understand Active Directory and Group Policy administration of client devices.
• Develop VDI (Virtual Desktop Infrastructure) strategy.
• Create and develop processes and procedures to manage new VDI requests.
• Package and sequence software applications.
• Understand patch management process for Windows and OSX based operating systems.
• Document and communicate of configuration changes in support of change management processes.

Job Summary

Job Description

Key Competencies:

• Experience Required: 3 to 5 years work experience
• Previous experience in Audit, Inventory Accounting or Revenue & Expense Accounting preferred
• Experience Desired: Experience in public accounting
• Education Required: Bachelors Degree in Accounting
• Previous experience supervising a team/direct reports required
• Experience Required: Financial processing and reconciliation
• Experience Required: MS Excel proficiency (v-look up/pivot tables working with large volumes of data)

Job Responsibilities

• Oversee the financial processing and reconciliation of the PDI rebate module to ensure timely and accurate reporting of rebate funds also for "center store".
• Oversee the financial processing and reconciliation of the PDI inventory module to ensure timely inventory reporting and shrinkage results for “center store”.
• Lead the monthly P&L review process and recap results during month-end closing call with Accounting/Finance leadership.
• Assist with answering P&L related questions from the GetGo Store Leaders, District Leaders and Regional Business Leaders.
• Lead the monthly center store COGS process within PDI and coordinate discussions with the IT team to ensure output files are accurate.
• Perform the monthly center store inventory balancing process between PDI and Oracle and book the necessary journal entries.
• Provide accounting support to GetGo Operations, Merchandising and Management teams. 
• Serve as an accounting resource for projects, issues, and questions of department for both inside and outside of Finance/Accounting.
• Oversee development of 2 team members (1 resource in US; 1 resource in India) by evaluating job duties to ensure proper delegation, reviewing completed work as necessary, preparing and conducting performance reviews, organizing 1:1 meetings, and assisting in the resolution of problems that arise. 
• Support direct reports in discovering efficiencies for their processes by challenging them to view their work from a different standpoint. 
• Prepare, analyze and review asset and liability accounts to ensure financial requirements are met with ARCS (Oracle) application.
• Assist internal and external auditors in the quarterly and annual audit process by preparing schedules and interpreting financial information.
• Assist with special projects and reports as directed by the immediate supervisor to meet requirements.
• Assist other Team Members in the department, as needed, to ensure efficient operation of the department.