Total 7 job vacancies by Expeditors

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network. Distribution services agent at entry and lead agent level positions help to maintaining consistency an on-going pipeline of customers.

Tasks and Duties

 Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.

 Handle all customers’ feedback, requests, and complaints effectively and escalate/ report to superior accordingly.  Perform and dispatch all invoicing/billing to customer on time.

 Ensure accuracy and proper maintenance of inventory in systems.

 Collect and compile date for measurement of key performance indicators.

 Maintain a current and accurate procedures manual that details the processing requirements for each account.

 Maintain proper documentation of paperwork associated with orders and accounts.

 To take up additional tasks as required meeting the Department needs.

Job Expectations

 Excellent customer service skills

 Good communication with excellent interpersonal skills

 Pro-active to the entire operational flow and able to work independently to complete assigned jobs.

 Eagerness to learn and adaptable to changes.

* Only those who are currently residing in Singapore needs to apply for the role. *

As a Customs Classifier, you are responsible to prepare customs clearance declarations on behalf of some of the most reputable companies both locally and globally for submission to Customs in compliance with national regulatory provisions and in adherence to the company's policies and procedures. You will manage shipments by accurately classifying and valuing import and export products for customs clearance. Your goal will be to classify clear goods effectively and compliantly across our international border and form part of the team servicing the requirements of the clients. You will continually seek opportunities for service enhancement and improved operational processes. You will input milestones and communications within specified timeframes in line with Key Performance Indicators to provide visibility for your clients.

Key Responsibility:

• Daily Processing: You will monitor and manage a suite of clients from document assessment through to entry submission. This includes liaising with customers and our network for missing documents and information whilst following our unique entry processing procedures using state of the art technology within our internal KPI’s
• Daily Management: Review and respond to emails within the company policy timeframe. Liaising with customers, Customs, DAFF and colleagues in order to complete entries within internal KPI’s
• Classification and Valuation: Assessment and review of Tariff classification information including storage of supporting information
• Entry Processing: Pre lodge and review entries including gathering information relating to Community Protection Questions. Entering AEP commodity codes and BMSB codes on the Customs entry. Amendment of entries where required.

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations.  Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment. 

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Monitor and manage ticketing system for customs compliance requests and resolve quickly
• Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
• Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
• Facilitate information gathering and evaluate import and export restrictions and customs compliance  regulatory requirements related to industry  and impacts to supply chain
• Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
• Advise customers on import and export restrictions and customs related matters
• Responsible for daily tracking of operational metrics and meeting SLAs
• Quickly escalate issues and keep management up-to-date with work orders and other items as needed
• Identify gaps in current processes and procedures and suggest opportunities for improvement
• Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).
   

• Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
• Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
• Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
• Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
• Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
• Innovate and embrace a culture of constant improvement.
• Review targeted customs entry declarations to ensure a high level of accuracy.
• Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.
• Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.
• Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.
• Retain business and/ or develop new opportunities from customer.
• Supervise create and maintain customer Standard Operating Procedures (SOP).
• Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.
• Mentor and train Customs Brokerage team members.
• Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.
•  Work with team members to ensure billing accuracy and timeliness.
• Supervise and assist with related accounting tasks.
• Ensure customer satisfaction and 100% service commitment.
• Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.

Expeditors is seeking an experienced attorney with significant labor and employment law experience in Asia Pacific countries to fill its Corporate Counsel position that will be located in Singapore.  You will join a world-class legal department and will be responsible for providing advice and strategies on labor and employment matters.  Primary responsibilities include the following:

• Support and advise business teams, including executives, managers, employee relations, health and safety, payroll, information services, and operations, regarding compliance with labor and employment laws and regulations
• Advise on issues such as discipline, non-competition, terminations, performance management, relocations, leave, disability, contingent workers, pay equity, pay transparency, contractor management, occupational health and safety, anti-discrimination, wage and hour, immigration, employee personal data privacy, and union/labor relations
• Manage litigation, outside counsel, and budgets
• Provide representation and/or management of matters before fair employment, civil rights, and human rights agencies
• Conduct and manage internal investigations
• Respond to governmental subpoenas, investigations, and audits
• Draft and revise employment policies, standards, and internal work regulations
• Draft service provider, commission, non-compete, restrictive covenant, employment, and settlement agreements
• Develop and deliver client training on compliance with labor and employment laws
• Lead responses to governmental inquiries into employment and labor related matters
• Perform project management work for legal projects
• Formulate efficient resolution strategies to meet business objectives
• Provide effective cross-functional support inside and outside of the legal department
• Assist in developing and implementing departmental goals and initiatives
• Perform other duties as assigned

Travel: Expected 5% to 15%; Valid passport/authorized to travel internationally