Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Evolent is looking for an Analyst, Quality Assurance (QA). This position is integral to the Customer Service Organization (CSO) team. This individual will play a critical role in executing Evolent’s mission by ensuring that customer service team members provide quality service in line with our objectives, values, and standards.

The Analyst, Quality Assurance will report directly to the Director, Contact Center Performance and Workforce Management. This position is responsible for conducting audit activities of the Evolent CSO Contact Center. This includes utilizing the evaluation program which analyzes critical performance metrics and behaviors to maintain the high-quality customer experience we offer to our Health Plan partners and their members, providers, and other constituents.

Responsibilities

• The Analyst, Quality Assurance monitors and conducts audits with the aim to measure elements that have the highest impact to the CSO to ensure continued productivity, product knowledge, contact center operations and quality standards are met.
• Analysts are required to meet established performance metrics.
• Provides on-going feedback including formal one-on-one coaching and immediate feedback sessions with customer service agents; conducts collaborative feedback sessions with CSO leadership including Supervisors and Team Leads to reinforce learning and process improvement opportunities.
• Works in partnership with operations leadership in improving performance in the contact center, analyzes and identifies opportunities for improvement from monitoring activities, provides actionable insight for performance improvement, and offers possible solutions.
• Partners with Training and Development regarding training needs of new and/or current Customer Service team members; assists in the training on QA processes, proper call handling and maintaining call standards, requirements, expectations, and processes for contact center operations.
• Conducts calibration sessions with CSO Leadership to further develop and coach team members.
• Collaborates across the performance management team to ensure audits are consistent and accurate across the team.
• Acts as a subject matter expert for areas handled by the contact center.
• Accurately input statistical data into the QA reporting tools and assist with monthly compilation of data for client reports; reports statistical data and analysis on results.
• Collaborate with other QA colleagues to improve the overall effectiveness of the QA process.
• Bilingual QAs: Assist with assessment and evaluation of second language fluency of potential new hires.
• Other duties as assigned.

Qualifications

Required

• 2-4 years of experience with customer service/call center operations within a managed care organization, health plan, or third-party administrator.
• Possess analytical skills and can read and interpret data.
• Ability to problem solve and formulate solutions.
• Flexibility in handling multiple job responsibilities.
• Organize and prioritize time and daily tasks.
• Ability to multi-task and pay close attention to detail.
• Ability to work independently and as a part of a team.
• Ability to coach and mentor.
• Ability to learn and utilize computer software, QA tools/applications and ACD systems to perform job responsibilities.
• Excellent written and oral communication and presentation skills.
• Demonstrates exceptional active listening and communications skills.

Preferred

• Bilingual in Spanish and English.
• 4-6 years of experience with customer service/call center operations within a managed care organization, health plan, or third-party administrator.
• 2-4 years of QA, supervisory or equivalent experience supporting customer service, call center or related departments.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Position summary

The Accounts Payable Manager reports directly to the Associate Director of AR, Revenue and AP in Pune as well as to the Director of Accounts Payable in the US.  The Accounts Payable Manager is responsible for running the day-to-day payable operations for all Evolent group Companies.

The Accounts Payable Manager oversees and manages the day to day AP operations. Additional the Accounts Payable Manager also supervises a team of 7.

The Accounts Payable Manager must be attuned to diverse and complex operations to add value to senior management and provide guidance throughout the organization. This is a hands-on position with both detailed action and solution of day-to-day issues and at the same time results oriented and dedicated to continuous improvement.

Essential functions

• Manage the day-to-day transactions activities. Performs reviews to monitor errors and recommend process improvements to eliminate and/or reduce errors.
• Serve as end-to-end functional owner for accounts payable, including process definitions, policies, implementation, etc.
• Drive a continuous improvement ethos to identify process improvement and/or business opportunities, and communicates with the internal leadership team
• Lead/develop team of 6 across accounts payable, reviewing the productivity and coach them in any situation that requires special attention.
• Manage/develop monthly and weekly reporting and SKU’s. Improve manual process through establishing macros or new system process.
• Ensure compliance with SOX, regulations and internal controls by monitoring and reporting on key controls. Or detect any possible problem reporting to/ working with Director of Accounts Payable.
• Ensure appropriate coding of invoices, establish controls in the team to avoid errors and follow up the approval of Non-PO invoices.
• Proactively resolve and support the team in the resolutions of problems or complicated situations with vendors or internal customers.
• Lead the expense audit process and report the results monthly.
• Support payable process related with new activities in the Company and guide the team over it.
• Work closely with Director of Accounts Payable to maintain the payable aging in 30 days maximum, proactively taking actions if it is required.
• Support the change from Non-PO to PO process.
• Implement new process, controls or reporting.
• Support the 1099 process in US.

Key competencies/skill/success factors:

• Attention to details
• Ability to organize and plan work effectively to meet goals and objectives
• Strong oral and written communication skills and ability to convey business requirements and technical needs in a clear, concise, and effective manner
• Ability to work in a fast paced environment
• Excellent interpersonal skills and ability to work effectively across Divisions and Department

Qualification and Experience:

Required

• Bachelors degree
• Intermediate to advanced Excel skills

Big plus

• Associates degree in Accounting, Finance or Business Administration
• 7+ years previous A/P experience

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Senior Network Engineer

As a member of the Platform Engineering org, you will be part of a team responsible for deploying and maintaining network, systems, and security in multiple data centers as well as cloud infrastructure and services.  

It is important to know …

We are transforming the way we operate and your role as Senior Network Engineer is instrumental in our success. This role is for you if you are interested in becoming part of our highly talented Cloud Network Services function.

What you’ll be doing …

• Build a best-in-class Azure based cloud networking environment.
• Design network interconnectivity between on-prem datacenters and Azure infrastructure.
• Lead network efforts and work with Engineering and Operations to support the migration of servers and services from datacenters to cloud over the next several years.
• Develop a technical debt mitigation strategy in partnership with other engineers on the team.
• Partner with infosec, engineering and operations team to better understand upcoming IT needs and incorporate these needs in long-term and short-term network architecture strategy.
• Provide technical leadership and assistance to NOC and Network teams.
• Serve as Network SME for the team, help grow others knowledge in that space and develop strong partnership with 5-7 key leaders/architects on the team.
• Report to the Director of Cloud Network Services.

You will need this to be successful …

• Expert at reverse engineering large scale and complex network environment.
• Huge plus - Experience with Terraform and Ansible building and releasing Infrastructure-as-Code (IaC).
• Year Experience 10 to 15 years
• Must have - expert experience in network security and experience leveraging Palo Alto firewalls and Azure network security groups (NSG).
• Must have - technical experience with networking core and edge switching/routing/VLAN including Cisco and/or Juniper.
• Must have - technical experience with public cloud network design (Azure preferred).
• Must have - network load balancing experience such as F5 BIG-IP and/or Azure load balancer.
• Must have - Advanced understanding and a history of working with routing protocols including BGP.
• Experience with networking hypervisor technologies such as NSX, NSX-T, and Azure VMware Solution.
• Experience or willingness to learn and embrace leveraging agile methodology (Kanban, Sprint Planning) to manage project work.
• Extremely good at communication and comfortable with a high level of transparency.
• Ability to produce and maintain high quality network topology / architecture documentation.
• Highly collaborative attitude and able to mentor junior engineers on the team.
• Low ego.
• Certification examples: AZ-700, CCIE, or equivalent.

Academic Qualification

• Bachelor’s degree in computer science or equivalent experience

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

1. Min 2-3 years of relevant experience in the processing of customer invoices and incoming payments in compliance with financial policies and procedures.

2. Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables journal entries.

3. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

4. Verify discrepancies by customers and resolve billing related issues.

5. Run monthly and ad-hoc reports for management.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

This position provides:

• An excellent opportunity for a motivated individual to dive into the length and breadth of Workday HCM configurations & integrations.
• A ring-side view and opportunity to participate in initiatives that would shape how we operate as a company in the future.

This role calls for excellent problem-solving abilities, ability to visualize business scenarios and a deep understanding of HR business functions. The role would require strong written and verbal English communication skills. The role would also involve overlapping hours in the EST time zone.

Essential Functions/ Responsibilities:

• Collaborate with HR and business stakeholders to gather requirements and deploy high-quality solutions in an Agile framework.
• Understand system pain points, determine root causes, and develop solutions in Workday to address short-term and long-term requirements.
• Support maintenance of Workday HRIS configuration, functional configuration, and business processes/sub-processes and design & development of WD HR features within SLAs.
• Independently manage design and development of deliverables.
• Help identify and manage dependencies and downstream impacts of projects to minimize adverse effects on the system and business processes.
• Provide end-user support including root cause analysis and resolution through the ticketing system; create/maintain training and other documentation.
• Create and maintain comprehensive documentation of business requirements and design documents, test logs for requested changes & enhancements.
• Ensure compliance with data privacy regulations and security standards and adherence to change management policies related to implementation, changes, and updates.
• Identify opportunities for system optimization and enhancements to align with evolving business needs.

Qualifications/Experience Required:

• Minimum bachelor’s degree
• 3+ years experience with a HR ERP system development role (Oracle, PeopleSoft, SAP etc.) with minimum 3 years of experience in Workday HCM.
• Mandatory experience on EIBs, BPs, Condition rules and any two or more of the following HR modules: Compensation, Absence & Time Tracking, Workday Payroll & Core HCM.
• Understanding of HR processes, procedures, and best practices.
• Strong interpersonal, collaboration, and problem-solving skills.
• Strong work ethic, intellectual curiosity, good judgment, mature and positive attitude.
• Ability to exercise discretion with highly confidential information.
• Attend to detail with accuracy.
• Willingness to work until 2 pm EST /11:30 pm IST

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

This position provides:

• A ring-side view and scope to participate in initiatives that would shape how we operate as a company in the future.
• An excellent opportunity to rub shoulders with business leaders and guide technical deployment of Workday solutions

This role calls for excellent problem-solving abilities, ability to visualize Finance business scenarios and a deep understanding of Workday system architecture. The role would require strong written and verbal English communication skills. The role would also involve overlapping hours in the EST time zone.

ESSENTIAL FUNCTIONS:

• Leverage in-depth knowledge of Workday system architecture to analyze and optimize Finance processes for enhanced efficiency.
• Collaborate closely with Finance operations teams to gather, translate business objectives and user needs into clearly written technical requirements.
• Serve as a subject matter expert in Workday system configuration, ensuring alignment with organizational goals and industry best practices. 
• Conduct comprehensive assessments of existing Workday configurations, identifying areas for improvement and implementing strategic solutions. 
• Collaborate with IT teams to ensure seamless integration of Workday with other enterprise systems, maintaining data integrity and system stability.
• Run stand-up meetings, gather updates and ensure work requests are documented and updated
• Stay abreast of Workday updates, system enhancements, and emerging trends to inform continuous improvement initiatives.
• Design and deliver training programs to enhance the understanding and utilization of Workday features among end-users. .

QUALIFICATIONS:

• Minimum Bachelor’s degree.
• Mandatory: 3 - 7 years’ experience in a business analyst or development role with a Finance ERP system (Workday, Oracle, PeopleSoft, SAP etc.)
• Mandatory: Extensive understanding of Workday configuration, business process framework, and underlying system architecture
• Strong analytical skills with the ability to translate complex business requirements into effective Workday solutions.
• Strong interpersonal, collaboration, and problem-solving skills
• Proven communication skills, with well-developed verbal, written and presentation ability.
• Strong work ethic, intellectual curiosity, good judgment, mature and positive attitude
• Ability to exercise discretion with highly confidential information.
• Willingness to work until 2 pm EST /11:30 pm IST

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

This position provides:

• An excellent opportunity for a motivated individual to dive into the length and breadth of Workday HCM configurations & integrations.
• A ring-side view and opportunity to participate in initiatives that would shape how we operate as a company in the future.

This role calls for excellent problem-solving abilities, the ability to visualize business scenarios, and a deep understanding of HR business functions. The role would require strong written and verbal English communication skills. The role would also involve overlapping hours in the EST time zone.

Essential Functions/ Responsibilities:

• Collaborate with HR and business stakeholders to gather requirements and deploy high-quality solutions in an Agile framework.
• Understand system pain points, determine root causes, and develop solutions in Workday to address short-term and long-term requirements.
• Manage and provide application integration support to include requirements, design, development, testing, conversion, migration, and maintenance of assigned integrations associated with Workday and other systems within SLAs.
• Independently manage the design and development of deliverables.
• Help identify and manage dependencies and downstream impacts of projects to minimize adverse effects on the system and business processes.
• Provide end-user support, including root cause analysis and resolution through the ticketing system; create/maintain training and other documentation.
• Create and maintain comprehensive documentation of business requirements and design documents, test logs for requested changes & enhancements.
• Ensure compliance with data privacy regulations and security standards and adherence to change management policies related to implementation, changes, and updates.
• Identify opportunities for system optimization and enhancements to align with evolving business needs.
• Stay abreast of Workday's latest features, updates, and roadmap, and assess their impact on functional design, integration strategies, and solutions.

Qualifications/Experience Required:

• Bachelor’s degree with 3+ years’ experience in an HR ERP system development role (Oracle, PeopleSoft, SAP, etc.) troubleshooting and resolving environment issues for enterprise software applications.
• 3 years of experience in Workday HCM.
• Experience using Workday integration tools and technologies to manage and provide application integration support, including requirements, design, development, testing, conversion, migration, and maintenance of integrations.
• Understanding of HR processes, procedures, and best practices.
• Excellent analytical and problem-solving skills, with the ability to architect and design scalable and robust integration solutions.
• Knowledge of configuring and maintaining Workday modules.
• Knowledge of custom Workday reports and calculated fields, including BIRT reports.
• Strong interpersonal, collaboration, and problem-solving skills.
• Strong work ethic, intellectual curiosity, good judgment, mature and positive attitude.
• Ability to exercise discretion with highly confidential information.
• Attend to detail with accuracy.
• Willingness to work until 2 pm EST /11:30 pm IST

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Who You'll Be Working With

• Evolent is seeking a skilled and experienced SQL Server DBA to design, develop, and maintain large-scale data processing systems and databases. We're searching for a skilled individual with experience in both SQL Server database administration and cloud platform management. You'll possess a robust understanding of database administration, data modelling, data pipeline development, and optimisation techniques. The candidate will work closely with our enterprise data teams and other IT professionals to implement and optimise database and data processing solutions that meet business needs.

What You’ll Be Doing:

• Collaborating and Working with the enterprise data teams and other IT professionals to develop, administer and support various data platforms including cloud-based and on-premises systems. 
• Designing, developing, and maintaining SQL Server databases, including Install, configure, upgrade, maintain of Production and lower Database Environments
• Creating and managing database objects, such as tables, stored procedures, functions, and views.
• Handson experience on PowerShell Scripting
• Developing and implementing data pipelines, data models, and data warehouses using SQL Server Integration Services (SSIS) and other cloud tools like azure data factory.
• Monitoring and troubleshooting database and data processing issues and implementing high availability and disaster recovery procedures.
• Optimising database and data processing performance using techniques such as indexing, partitioning, and query optimisation.
• Ensuring data security and compliance with database and data policies and procedures.
• Provide support 24x7x365 for any incidents impacting application availability within the production environments.
• Implementing best practices for database and data processing design, development, and management.
• Providing technical guidance and support to other IT professionals and stakeholders.
• Staying up to date with the latest technologies and trends in database and data processing.
• Other duties as assigned.

The Experience We Prefer:

• A bachelor’s degree in computer science, Information Technology, or a related field.
• At least 5-8 years of experience in SQL Server DBA and Cutting-edge Database technologies.
• Strong knowledge of database administration, data modelling, and data pipeline development.
• At least 5-8 years of experience with SQL Server technologies and tools, including T-SQL, SSIS, and SSAS.
• Strong knowledge of data warehousing, ETL processes, and big data technologies.
• Knowledge of cloud platforms such as Azure or AWS.
• Ability to write efficient SQL queries and optimise data processing performance.
• Basic knowledge of data visualisation and reporting tools such as Power BI, Tableau, or QlikView.
• Handon experience on Windows and Linux platforms
• Production mindset with concern for performance, availability, and managed change.
• Basic knowledge of data security and compliance regulations such as GDPR, HIPAA, or PCI DSS.
• Strong problem-solving skills, with the ability to analyse complex data problems and develop effective solutions.
• Good communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
• Work with US based team to Complete Essential Functions and Projects

• Additional Roles and Functions to Develop and Acquire Over time as Team Engages on New Endeavors to Best Align to Meet Company’s Overall Needs and Goals
  • Adjust focus of work and pivot as needed to best meet goals for continued success and growth of the organisation.
    • Inquire with new business units and/or other opportunities within the organisation to assist in operationalizing and/or optimizing tasks based upon organisational needs.

You will be required to work Eastern hours 630 pm to 330 am.

Skill Set Requirements

Leverage this competency scale definition (1 being lowest and 5 highest) for below.

Optional to have (can be skipped in the search criteria) Ok to have (can be skipped in the search criteria) Good to have (to be included in search criteria) Must have (need to be in the search criteria) Mandatorily to have (need to be in the search criteria)

Mandatory skill set (Maximum 5)

Please list the top 5 skills the candidate must have to succeed in this role below:

Skill #

Skills

Competency level (1-5)

1 Profound knowledge of SQL Server Database Administration (Database Migrations, Design and Modeling, Performance Tuning, Security Management, High Availability, Backups and Disaster Recovery,) 4

2 Specialized Skills for SSIS, SSRS, and SSAS (Migrating, Designing, configuring, scheduling monitoring and troubleshooting) 4

3 Hands-on experience with deploying and managing Cloud database services (Azure SQL DB, Managed instance and Synapse Dedicated pools.) 3

4 Ability to "diagnose and resolve database issues autonomously. 4

Good to have skill set (Maximum 5)

Please list the top 5 skills the candidate should have to succeed in this role below:

Skill #

Competency level (1-5)

1 = Strong Interpersonal/Communication (Oral/Written) Skills 5

2 = Microsoft PowerShell/Python 3

3= Azure Cloud Architecture services 3

4= Cutting edge technologies (Databricks, Ansible, Terraform, Kubernetes and Power BI) 2

Academic Qualification

• A bachelor’s degree in computer science, Information Technology, or a related field.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Site Reliability Engineer

As a member of the Platform Engineering organization, you will be part of a team responsible for managing the large footprint of our cloud and on-premises infrastructure.

It is important to know …

We are transforming the way we manage cloud infrastructure and your role as Site Reliability Engineer is instrumental in our success. This role is for you If you are interested in becoming part of our highly talented team.

 What you’ll be doing …

• Enhance state of observability across our applications and cloud infrastructure.
• Partner with DevOps in advancing Infra as Code and Config as Code discipline.
• Execute all corrective actions identified as part of post-incident reviews / RCA.
• Identify performance bottlenecks as part of APM and resolve each.
• Implement and manage core security model configuration in accordance with Infosec guidance.
• Execute a technical debt mitigation strategy in partnership with Risk Management team.

You will need this to be successful …

• 4 to 5 years of hands-on Azure and 8 + years of overall cloud platform related experience.
• Expertise in at least one of these scripting languages: PowerShell, YAML, HCL, Python.
• Passion and creativity for Automation using tools such as Ansible and Terraform.
• Experience in working with GitHub Actions or Jenkins.
• Expertise in at least one of the APM tools: Prometheus, Dynatrace, DataDog.
• Experience leveraging agile methodology (i.e., Scrumban) to manage project work.
• Extremely good at communication and comfortable with high level of transparency.
• Willing to work in shift time 2:30 pm to 11:30 pm(IST).

Academic Qualification

• Bachelor’s degree in computer science or equivalent experience

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

​Position summary

We are looking for an experienced SAS administrator to manage SAS platform and will work directly under US counterpart and work in tandem with Engineering, Analytics, and End User Services teams.

Essential functions

• Responsible for Managing SAS grid environment on Linux environment. Excellent Linux OS skills are a must. Admin will be responsible for resolving sas issues .adding sas users create DSNs– user management, saswork management,  monitoring, and troubleshooting. Experienced in using SAS management console. SAS Enterprise guide and SAS add in for Microsoft Office.
• Troubleshoot reporting/connectivity issues related to SAS.
• Work with SAS developers to support their needs in the best way possible

Eligibility criteria:

• Bachelor's degree (B.S./B.A.) in computer science, information systems, informatics, statistics, engineering, or another quantitative field or equivalent from a college or university with IT focused specialization (required)
• Minimum of 5 years in SAS grid administration.
• Overall responsibility for the effective operation of the SAS Analytics Environment
• Work with users providing advice on the best practice for the creation of analytics processes, programs or models to best utilize the SAS environment
• Via SAS Management Console, control user access to various parts of the SAS system, granting permissions to read, write, create or view reports and data within the system – ensure that users see only the information that they are authorized to access
• Strong interpersonal and/or communication skills (will need to communicate with internal and external stakeholders on regular basis) (required)
• Abundant knowledge of Microsoft Suite applications (e.g. Word, Excel) and their functions (required)
• Working knowledge of the fundamentals of systems analysis and different components of systems (required)
• Has strong ability to apply problem solving and critical thinking skills in unfamiliar and/or unknown situations (required)

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Administrator - Enterprise Applications, Corporate IT Infrastructure (Remote)

Administrator, Atlassian Applications is a remote position part of the Digital Workplace Services team as a part of Evolent’s Corporate IT Infrastructure department. This position will report to the Lead of Digital Workplace Services. The Administrator position requires strong technical experience focusing on production support of Atlassian data center applications - Jira, Confluence, and Crowd (including all integrations and add-ons).

The Administrator is accountable for implementation, support, administration, and maintenance of Evolent’s Atlassian application tools and the integrations. Including but not limited to handling support tickets, producing reports, managing integrations, facilitating requirements and design sessions with functional users, end user training, and documenting system configurations.

Responsibilities

• Lead and support all administrative functions of Jira, Confluence, and Crowd on Microsoft Azure.
• Provide creative cloud architecture and coding solutions, participate in the entire application life cycle from design to development, testing, deployment, and support of various applications.
• Develop, automate, and deploy standard and custom solutions to functional users.
• Write custom code in Groovy to integrate with other internal and external applications.
• Produce custom reports and perform system health checks.
• Create Jira projects, workflows, permissions, notifications, and custom fields.
• Engage with vendors’ Support teams to resolve application issues on escalated problems.
• Create Confluence spaces, archive, move and purge content as needed.
• Manage upgrades and maintenance of software and integrations, including staging and production launches.
• Maintain and update documentation related to architecture, operations, and support.
• Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs).
• Continue to improve technical expertise by researching and identifying new processes and technological alternatives to resolve problems and implement continuous improvement.
• Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures.
• Provide occasional weekend and after-hours support as needed, as well as on-call coverage for Sev-1 issues.
• Required to work in EST/CST business hours.

Qualifications:

Required

• Bachelor's degree in an IT-related field, or equivalent experience

• 2+ years of experience supporting datacenter/server based Atlassian applications Jira, Confluence, and Crowd
• Hands on experience with JQL, SQL, REST APIs, manage SSL certs, Apache Tomcat and JVM tuning.

• Experience working with audit, privacy, and security requirements, including SOX, SOC2, and HIPAA.
• Working knowledge of Agile software development methodology, to include release planning and deployment.

• Experience with change management while leading enterprise adoption of standardized tools and processes
• Outstanding written and verbal communication skills, with the ability to negotiate effectively.
• Ability to build trust and form effective relationships with team members and business stakeholders.
• Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic.
• Must be very detail-oriented, organized, and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.

Preferred

• Skills preferred: Groovy, PowerShell – or any scripting experience.
• Experience with Azure cloud

• Experience in healthcare IT
• Previous experience with third party on-prem software implementation, administration, and support
• Creative problem-solving skills, with the ability to adapt an approach as needed for each engagement.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Microsoft 365 Solutions Engineer

This position requires hands-on experience with engineering solutions to problems within the Microsoft 365 stack supporting Evolent’s Digital Workplace. The primary function will be supporting day-to-day operational functions in support of large-scale enterprise Microsoft 365, Intune, and Entra AD. The Solutions Engineer is accountable for supporting and maintaining Evolent’s large-scale enterprise Microsoft 365 environment. This includes handling support tickets, producing reports, managing integrations, facilitating requirements and design sessions with functional users, end user training, and documenting system configurations.

What you’ll be doing

• Assisting in the design, development, implementation, and analysis of solutions leveraging Microsoft 365 tools and capabilities.
• Working in Azure Entra ID to manage a large database of users, Enterprise Applications, App registrations, and Conditional Access Policies.
• Working in Exchange Online, Teams, Intune, Purview, Defender, and Active Directory.
• Troubleshooting problems experienced by Microsoft 365 users and conducting collaborative participation with Microsoft 365 engineers to resolve problems.
• Providing technical assistance on routine and emergency maintenance matters.
• Troubleshoot and resolve issues related to various Microsoft 365 policies.
• Analyze business processes identifying areas of redundancy, potential for automation, consolidation, and process conflicts.
• Staying up to date on the latest trends and best practices in Microsoft 365 to provide recommendations for improvement and innovation.

What you’ll need to be successful

• Bachelor's degree in an IT-related field, or equivalent experience.
• 2-4 years of Microsoft 365 experience, preferably in a hybrid environment.
• IT engineering understanding, such as operating systems, M365 products, servers, virtualization, Active Directory, and general cloud understanding.
• Familiarity with Microsoft 365 tools and capabilities, and willingness to learn new skills and technologies.
• Ability to work on a global team across numerous time zones.
• Outstanding communication skills using all channels: Email, Teams, and Video Calls.
• Ability to build trust and form effective relationships with team members and business stakeholders.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and priorities.

Nice to have

• Certification in Microsoft 365 or Azure.
• PowerShell or Bash experience.
• Experience with Jira.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Position summary

We are looking for an experienced Power BI administrator to design and manage our P1 Premium Power BI instance as well as monitor capacity performance for future scaling. Candidate will work directly with US counterpart and work in tandem with Engineering, Analytics, and End User Services teams.

Essential functions

• Responsible for providing full Power BI service administration – user management, workspace management, gateway administration, data source creation, monitoring, and troubleshooting
• Migrate workspaces from outside Premium capacity to Premium, including converting workspaces, premium capacity monitoring, configure/manage workloads, and optimizing premium capacities
• Migrate from other BI tools (eg MicroStrategy) to Power BI
• Administering and managing the on-premise gateway server including patching and supporting custom connectors
• Troubleshoot reporting/connectivity issues related to gateway and/or capacity
• Work with data owners and report developers to support their needs in the best way possible
• Develop scripts for data extraction from Power BI (eg user access by workspace, listing of gateway connections)
• Automate Power BI processes (eg deployment, workspace creation and permissions assignment) to reduce manual effort.

Mandatory skill set:

Power BI Report Builder

Power BI Desktop

Power BI Service

SQL Server

Strong Critical Thinking Ability to Conduct Independent Problem Solving and Solution Design/Implementation

Good to have skill set:

Strong Interpersonal/Communication (Oral/Written) Skills

REST APIs

Azure Synapse

Knowledge of Role Level Security (RLS)

Code repository tools (Git, Azure DevOps)

Eligibility criteria:

• Bachelor's degree (B.S./B.A.) in computer science, information systems, informatics, statistics, engineering, or another quantitative field or equivalent from a college or university with IT focused specialization (required)
• 5-8 years Power BI administration experience, including Power Platform/Fabric administration, Capacity administration, and Workspace administration (required)
• 5-8 years minimum of experience with SQL Server Management Studio (required)
• Strong interpersonal and/or communication skills (will need to communicate with internal and external stakeholders on regular basis) (required)
• Abundant knowledge of Microsoft Suite applications (e.g. Word, Excel) and their functions (required)
• Working knowledge of the fundamentals of systems analysis and different components of systems (required)
• Ability to execute projects and actively participate in all phases of the project timeline (required)
• Has strong ability to apply problem solving and critical thinking skills in unfamiliar and/or unknown situations (required)
• Experience with additional BI tools (MicroStrategy) (preferred)
• Substantial knowledge of Software Development Lifecycle (SDLC) processes (preferred)
• Knowledge of Role Level Security (RLS) models (preferred)
• 1-2 years minimum of experience with REST APIs (preferred)
• 1-2 years minimum of experience with Azure Synapse (preferred)
• 1-2 years minimum of experience with Git, Azure DevOps, and/or similar code repository tools (preferred)
• 1-2 years minimum of experience with Atlassian (Jira/Confluence) applications and/or similar equivalents (preferred)

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Position Summary

The Evolent Data Operations team is currently looking for an experienced Data Analyst who possesses the ability to transform and provide supportive guidance within a team setting. This role within the team dynamic requires the candidate to exude patience, diligence, and sharp focus to meet the expectations set forth by the responsibilities of the role. This position requires one to possess and demonstrate strong interpersonal (oral/written) skills as communication is critical to success of overall team performance in addition to individual performance. On the Data Operations team, we have a great team atmosphere in which we all work collaboratively together to accomplish our goals and/or tasks. There is no “I” type of mindset within the Data Operations team; collaboration is key to Data Ops meeting established SLA/OLAs and monitoring of several enterprise SOPs. We continually strive to create a fun and fostering environment in which every team member’s opinion, thoughts and ideas are encouraged and welcomed.

The Data Analyst individual will be working with several other teams and/or departments in the following, but not limited to, capacity: (1) remediating data issues pertaining to processes which require a coordinated effort between multiple teams (2) working on developing short/long term solutions pertaining to processes which may require optimization and/or re-engineering to better meet organizational and/or team needs (3) assisting other teams and/or departments to help operationalize tasks (e.g. defining procedures & creating SOPs) that may require additional support not currently present (4) communicating vital information with internal and external stakeholders related to daily operational tasks and/or status of monitored processes.

The Data Analyst main responsibilities will include, but are not limited to, the following: (1) managing and working directly with onshore/offshore team(s) to remediate issues related to data issues encountered on a daily basis (2) independently and/or collaboratively completing supplemental projects outside of the expected responsibilities and/or operations to optimize and contribute to the continued growth of the organization (3) working on tasks, data issues or other initiatives related to both Data Operations and Electronic Data Interchange (EDI) focus areas (4) continually working with reporting manager to accomplish larger team initiatives and contribute to the team’s performance towards meeting such initiatives/goals (5) Maintaining SLA’s on tickets and bringing it to resolution via working with different internal teams.

From a technical perspective, this position entails routinely working with tools such as, but not limited to, the following: SQL Server Management Studio/SSIS/SSRS, SAS, Microsoft suite/tools (e.g. Excel, Word, PowerShell, Outlook, Teams), File/ETL workflow applications (e.g. ETL coordination tools and MoveIT File Monitor), Atlassian products (e.g. Confluence, JIRA), Bot (RPA – Robot Process Automation) application, Windows Task Scheduler and several internal built applications etc.

Overall, the ideal candidate is a strong critical thinker and problem solver, detail oriented, possesses as a strong work ethic, believes in team success prior to individual success and wants to be an active participant within a fun, loving, team atmosphere. Additionally, the individual is eager to learn about new processes, procedures, tools and methods on optimizing current operations on a continued basis. Also, the ideal candidate continually pushes to develop their professional skill set (e.g. hard & soft skills) and has a strong analytic approach to make important business decisions regarding complex situations one may be encountered with in the work environment.

Essential functions

• Monitor, Execute and Remediation of Daily Operational Processes
  • Monitor bot automation processes to ensure end-to-end file processing is completed with high efficiency and on timely basis for client and/or internal stakeholders to best meet or exceed prescribed SLAs/OLAs measured against
  • Monitor various client inbound & outbound data file extract creations and remediate job failure issues as they arise.
  • Facilitate monthly manual file loading processes.
  • Communicate with client facing support leads to provide real time updates regarding file loading status’ and/or potential delays to the timeliness of loading of client data.
  • Monitor and execute monthly Clinical UI refresh processes to support client and/or internal stakeholder needs for timely data pushes to end user application.
  • Troubleshoot various SQL server and/or SSIS issues to ensure successful end to end processing of client data to various data marts and/or data warehouses.
  • Perform data validation on various data warehouse extracts to ensure accuracy and/or integrity of data is maintained throughout the entire ETL process.
  • Update, maintain, provision access and answer inquiries related to enterprise-wide inventory application of all live production interfaces.
  • Remediate ETL issues and provide timely feedback and/or follow-up to internal stakeholder’s inquiries related to MOVEit file application

• Collaborate with Internal Teams to Operationalize New and/or Optimize Existing Tasks
  • Update operational process tickets and request status updates to processes as applicable.
  • Work to establish and maintain strong relationships of all internal groups, particularly Market Ops (client facing team), in order to maintain high expectations and output of team and organizational throughput.
  • Coordinate multiteam faceted processes within Evolent business units
    • (e.g. CMS monthly file load process – requires close coordination between multiple teams (Payer Data Services, Client Analytics, Data Operations and Market Operations) in order to ensure timeliness of data loading to meet prescribed SLAs/OLAs/KPIs. This operational task is coordinated and monitored by Data Ops team)
  • Assist with Tier 2 and Tier 3 internal support teams to remediate complex data issues and discuss optimization or migration of current operational tasks overseen by these respective teams to Data Ops for process optimization within the organization.
  • Work with teams and/or other departments within the organization to complete special project requests which require building new processes, solutions, documentation etc. which may not currently exist but is needed and/or required to meet expectations set forth by business needs.
  • Coordinate with internal development teams to identify, prioritize and implement solutions to potential bugs and/or known inefficient processes.

• Implement and Develop New or Recently Transitioned Processes
  • Work with US based team to transition SOPs from other teams and/or departments within the organization in a timely and efficient to free up resource(s) for new business needs established by new client contract commitments and/or client implementations.
  • Create process documentation in Confluence (Atlassian) application for other team members to reference for future trainings or new hire.

• Work with US based team to Complete Essential Functions and Projects
  • Identify, analyze, and assess areas of improvement in operations overseen by Data Operations and apply process improvement and/or tools where needed (as applicable) in effort to provide functionality and/or solutions where gap or inefficient process may exist.
    • (e.g. Develop MOVEit functionality/create MOVEit jobs where needed, create batch file scripts to apply automation to improve operations where applicable)
  • Work with hiring manager to measure and establish goals to meet annual SLA\OLA\KPI metrics established for evaluation of overall team success and contributions made to organization throughout the year.
     

Mandatory skill set:

Systems Analysis/ETL Workflow Knowledge
SQL Server Fundamentals and Advanced Skills (e.g. writing queries, utilizing SSIS, SSRS to support operations)
Strong Critical Thinking Ability to Conduct Independent Problem Solving and Solution Design/Implementation
Electronic Data Interchange (EDI) Related Knowledge & Expertise

Good to have skill set:

Strong Interpersonal/Communication (Oral/Written) Skills
MoveIT File Transfer Knowledge/Protocol
Microsoft PowerShell
Bot Automation Knowledge
Visual Studio Experience

Eligibility Criteria

• Bachelor's degree or equivalent education (required)
• 4-7 years of customer service or customer relationship (CRM) management experience (preferred)
• 4-7 years minimum of experience with SQL Server Management Studio (required)
• Strong interpersonal and/or communication skills (e.g. will need to communicate with internal and external stakeholders on regular basis) (required)
• Substantial knowledge of ETL and Data Warehousing processes (required)
• Abundant knowledge of Microsoft Suite applications (e.g. Word, Excel) and their functions (required)
• Has strong ability to apply problem solving and critical thinking skills in unfamiliar and/or unknown situations to solve complex problems (required)
• Knowledge of Healthcare Electronic Data Interchange (EDI) & Medical Billing transactions
• 4-7 years minimum of experience with Atlassian (Jira/Confluence) applications and/or similar equivalents (preferred)
• Working knowledge of the fundamental of systems analysis and different components of systems (preferred)
• Ability to execute small projects and actively participate in all phases of the project timeline (preferred)
• Ability to develop, refine and document business related SOPs with minimal oversight (preferred)
• Proven track record in hitting KPI and/or similar evaluation targets (as defined by company standards) (preferred)

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Position summary
As a Data Scientist - Generative AI , you will be responsible for implementing and fine tuning cutting-edge generative AI models to solve complex problems, drive innovation and increase productivity across our organization. You will work closely with data scientists, software engineers, and product managers to design, build, and deploy GenAI-powered solutions that enhance our products and services.

These applications include but are not limited to advanced OCR (optical character recognition) using transformers/new features in GPT models, understanding, Summarization, Classification and QnA the contents of the medical documents (clinical notes, health policies) with help of large language models, and integrating the flow into existing product and services offerings.

We ingest claims, medical charts, etc. from providers containing unstructured data which will be used enhance productivity and intelligence across several specialty care division in evolent.

The outcome will be used dually for real-time operational processes with both automated and augmented human-based decision making (i.e., copilot tools) to reduce healthcare administrative costs. We work with all major cloud and big data vendors offerings including but not limited to (Azure, AWS, Google, IBM, etc.) to achieve AI goals in healthcare and support Evolent business.

Essential functions

• Applying foundation models mostly Large Language Models (OpenAI GPT family of models) and best practices around Generative AI to solve some of complex problems in healthcare domain through our world class infrastructure on cloud. Also use other foundation models like computer vision models (ResNet, EfficientNet, YOLO) and Generative Models (DALL-e, GANs, VAEs) in augment the intelligence around administrative process and people working on these pdf/images/handwritten docs/forms

• Optimize chunking strategies, embedding models (sentences transformers/text models), size of the LLMs and apply appropriate Model compression techniques and Attention Models.

• Implement novel technique(s) to fine tune LLMs like instruction fine tuning, parameter-efficient fine-tuning methods, LoRA/QLoRA, Quantization algorithm, Reinforcement Learning with Human Feedback, and Retrieval-Augmented Generation (RAG) to improve prediction quality

• Building LLMs pipeline using framework like LangChain, LlamaIndex, Semantic Kernel, OpenAI functions and apply state of art prompt engineering principle like persona, chain of thoughts etc to reduce LLMs hallucinations, understanding of zero-shot/few shot learning, and different LLM parameters like temperature, top-k, repeat penalty

• Operationalizing and understanding best practices around different vector search technologies other than azure cognitive search like neo4j, elastic search, predibase, weaviate, cohere etc.

• Experiment with different LLM models from LLMs providers (Google PaLM, Bedrock, AI21 labs, HuggingFace, Meta, Anthropic, NVIDIA), explore Multimodality of LLMs/ different features of LLMs to reduce manual efforts at different health plan operations and for clinical innovation. Track LLM leaderboard like HuggingFace Leaderboard for open LLM to understand latest models.

• Build monitoring and performance tracking framework around LLMs and use LLMOps framework like mlflow, LangSmith and any latest technique for the same.

• Rapid prototyping around latest trend like AI Agents, open source LLMs, cost effective LLMs i.e. HuggingGPT, Mistral to continuous find ways to improve performance

• Deploying and creating LLMs plugin, copilots, SQL copilots to enhance the productivity of individuals across several vertical in the company and awareness of pair programming with AI.

• Evaluate NLP outcomes with ROGUE/BLEU scores and evaluate LLMs based on various metrics like faithfulness, relevancy, harmfulness, perplexity, fluency, coherence, diversity and use framework like RAGAS. Understand and implement industry standard benchmark for LLM evaluation like – Abstraction and Reasoning Corpus (ARC) , HellaSWAG (commonsense), MMLU (Massive Multitask Language Understanding), TruthfulnessQA etc.

• Collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.

• Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.

• Developing and maintaining AI pipelines, including data preprocessing, feature extraction, model training, and evaluation.

• Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.

• Contributing to the establishment of best practices and standards for generative AI development within the organization.

• Providing technical mentorship and guidance to junior team members.

Key Requirements of a Generative AI Engineer

• 5+ years of Industry experience primarily related to Unstructured Text Data and NLP (PhD work and internships will be considered if they are related to unstructured text in lieu of industry experience but not more than 2 years will be accounted towards industry experience) and 6 months+ Generative AI experience.

• Generative AI certification, course work and evidence of relevant GenAI/Deep Learning courses available in the market (courses completion from any renowned LLM companies NVIDIA, Cohere, Predibase, Pinecone, Microsoft, Google, databricks)

• Understanding of NLP concepts like sequence tagging, POS, sentiment analysis, machine translation, summarization

• You have solid understanding of deep learning architecture like encoder-decoder (T5), encoder only transformers (BERT family of models), decoder only transformers, recurrent neural network, seq2seq models, LSTM, GPT, VAE, and GANs.

• You are proficient in understanding Transformers, Word Embedding, Positional Encoding, Attention models and strong knowledge of maths/algebra to understand deep knowledge on latest transformers technique.

• You are proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.

• You have strong knowledge of data structures, algorithms, and software engineering principles.

• You are familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.

• You have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.

• You have knowledge of software development methodologies, such as Agile or Scrum.

• You possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions.

• You have strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.

• You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Experience with developing and deploying products in production with experience in two or more of the following languages (Python, C++, Java, Scala)

Academic Qualifications:

• Master’s degree or above in Computer Science, Computational Linguistics, Mathematics, Physics, or Electrical Engineering with research experience from a strong academic program along with thesis

• Completion of thesis/research is required as part of graduation in computer science, artificial intelligence, Mathematics, Physics, Electrical Engineering or statistics. 

Nice to Have

• A PhD degree in Computer Science, Artificial Intelligence, Computational Linguistics, Machine Learning, or related technical field from a strong academic program

• Medical concepts with codes from standard ontologies (SNOMED CT, LOINC, RxNorm, ICD, etc.)

• Experience with Kubernetes and dockers  

• Experience building REST API’s for AI work and knowledge of microservices architecture

• Participation in open source community projects    

• Publication record in top NLP conferences (NIPS, ICLR, ACL, NAACL, EMNLP, SIGIR, WWW, etc.)

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

​

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.