Total 5 job vacancies by Employment And Employability Institute Pte. Ltd.

As the Team Lead of the Marketing and Communications team, you are an experienced and driven individual who will be responsible for leading the team on the development of marketing, communications and content strategies to brand and position e2i as the leading organisation to create solutions for better employment and employability. This includes leading the marketing, digital marketing, communications and service quality efforts. You will also collaborate and build strong partnerships between internal and external stakeholders to deliver effective marketing and communications campaigns.

Job Responsibilities

Marketing

• Strategise, design and execute the marketing and social media plans to support organisational and business objectives. Collaborate with other departments to align goals and maintain consistent branding and messaging
• Drive awareness and brand-building efforts via traditional and digital platforms and reach out to target audiences through creative ways
• Supervise the management of social accounts and content creation
• Continuously evaluate new channels and platforms to engage e2i’s audiences
• Manage agency and vendor relationships and deliverables to ensure consistent and high-quality work
• Measure and report performance of marketing and digital initiatives and assess against goals

Communications

• Deliver and develop communications strategies and implementation plans which encompass Public Relations and other communication vehicles, including new social platforms, video and other multi-media tools to connect with e2i’s customers and build equity of e2i’s brand
• Develop powerful narratives and compelling content to promote the suite of programmes under the initiative (e.g. media materials, profile stories and videos) to various target audiences, e.g. media, public, partners etc.
• Responsible for the development and execution of public relations plans; craft media materials including press releases, speeches, facilitate media interviews and media responses and interview talking points
• Act as e2i’s representative with the media and cultivate strong relationships with media representatives to grow e2i’s brand recall
• Work closely with other business units to integrate media communications initiatives within marketing strategies and campaigns/activities for key events and programmes
• Crisis Communications Management: anticipate and advise on potential issues; develop communications plans to manage issues and crises

Call Centre Management

• Partner with the outsourced call centre to oversee day-to-day operations of call centre services to ensure quality service is provided to members of the public and to achieve operational KPIs
• Be the conduit between the outsourced call centre and the internal business units to review and put in place efficient processes and workflows to ensure proper messaging and good customer service
• Monitor the call centre’s resourcing, training, performance, service standards, escalations, billing matters, analysis reports and trends

Planning and Budgeting

• Develop the department’s strategic short and long term plans, and address critical issues in the marketing and communications area. The plan will set out objectives for the department's strategic direction and outline plans and budget for achieving those objectives
• Keep abreast of the development in the field of communications and public relations, not-for-profit management and governance

Job Requirements

• Degree in Marketing, Mass Communications and Business or related disciplines
• Minimum 8-10 years of relevant work experience in Public Relations, Corporate Communications, Journalism or Marketing, Digital Marketing or Marketing Communications
• Relevant past work experience in a leadership role preferred
• Good organisation, multi-tasking and time management skills
• Experience working with and pitching to reporters
• Excellent presentation, communications and interpersonal skills to engage a wide spectrum of external and internal stakeholders, including multi-agency and cross-functional teams
• Proven track record of developing multi-channel marketing and communications plans, outreach campaigns and publicity materials for government agencies, national projects or consumer products
• Experience managing crisis communications and developing effective communications strategies
• Excellent writing and copy-editing skills with a keen sense of creativity and aesthetics
• A team player, with strong interpersonal skills to cultivate networks and relationships with various stakeholders
• Critical thinker with strong problem-solving skills
• Strong tenacity, flexible, and possess good persuasion and people management skills, self-starter, driven and resourceful

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.

As Deputy Director for Planning Strategy and Data Analysis, you will lead and mentor a team to develop strategies for the organisation’s needs, as well as perform corporate reporting. You should excel at communicating, engaging multiple stakeholders including government agencies, conducting evidence-based studies and analysis, and moving strategies into implementation.

Job Responsibilities

Lead and mentor the team to work with internal and external stakeholders to:

• Conceptualise, conduct and present studies on corporate strategy, overall employment and employability landscape, etc. to e2i Board and senior management (including NTUC senior management). A key ongoing project is to reimagine how the NTUC Training and Placement Ecosystem can better empower business transformation for companies and hence enhance job security for workers.
• Organise annual corporate planning sessions to conceptualise overall workplan and communicate corporate strategy.
• Create and implement plans to achieve organisation’s goals in areas such as operational effectiveness, processes, resource allocation, stakeholder management, etc.
• Negotiate, coordinate, and liaise with internal and external stakeholders, including the Ministry of Manpower (MOM) and Workforce Singapore (WSG) on corporate KPIs and strategic issues. This includes establishing systems to monitor and track KPIs.
• Perform Secretariat duties for e2i Board meetings and supporting senior management on preparation for meetings with key stakeholders.
• Plan for and maintain clean data to be used for data analysis.
• Create and deliver regular reports and presentations with compelling narratives and data-driven insights to stakeholders to aid decision-making.
• Support senior management with any new and complex issues that do not fit neatly into clear categories.

Job Requirements

• Good interpersonal and negotiation skills
• Excellent analytical, writing, and communication skills
• Project management, problem-solving, and leadership skills
• Meticulous, self-driven, and able to multi-task
• Experience in team leadership
• At least 10 years’ experience in planning/policy, consultancy, or strategy formulation and working with data

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.

Singapore Bus Academy (SGBA) is an anchor initiative of the Public Bus Industry Manpower Plan. It is an important tripartite initiative in support of LTA’s vision for a land transport system that is smarter, safer, more responsive and optimised to meet demand. The SGBA is a centralised academy that offers enhanced training to the public bus sector workforce for certification, licensing as well as for continuous training and deepening of skills.

As Assistant Director, SGBA, you will:

• Manage the academy (on behalf of LTA) for public bus sector workforce to offer enhanced training through foundational and refresher courses to steer training requirements, set quality and standards to uphold standards and skills relevancy of the public bus and rail workforce;
• Define training requirements through regular and close consultation with the management of LTA, PTOs and training providers to shape future workforce of the public bus sector as the sector undergoes digital transformation including electrification with roll out of eBus, in line with Singapore Green Plan 2030.
• Engage PTOs to plan training schedules to meet industry and/or certification training requirements while maintaining public transport’s operational needs;
• Work closely with LTA counterparts to maintain financial system within the centre, manage budget and cost control of training, administrate fund and revenues on behalf of LTA;
• Manage a team of staff to ensure smooth and efficient running of the training centres, effective administrative and delivery of training and assessments, as well as to conduct regular reviews on quality of training administration and centre operations for continuous improvements;
• Establish and maintain good working relationships with stakeholders including but not limited to LTA, PTOs, training providers and Union;
• Other roles include:
• ensuring timely reports on finance and training matters to LTA;
• steering activities of the training centre and ensuring efficient utilisation of all training resources, facilities and equipment/asset;
• organising the annual Singapore BusTech and RailTech Grand Challenge;
• working with industry stakeholders to outreach to local jobseekers to join the public transport sector.
  

Requirements:

• Degree in any discipline or have held managerial position in prior job role(s)
• 3 years and above in a mid management role
• Possess strong conceptual and analytical thinking
• Highly motivated team leader with excellent customer service and interpersonal skills
• Possess excellent communication skills for effective engagement at all levels

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.

We are seeking a highly skilled specialist to join our team. The successful candidate will be responsible for IT systems and operations to ensure the reliability, security and integrity of our organization's data and systems.

Responsibilities

• Evaluate, qualify, and manage contracts with partners, vendors, and technology providers.
• Work with vendors to provide operational support and ensure that they meet the contractual obligations and service-level agreements.
• Oversee IT projects throughout the life cycle, from requirements gathering, crafting of contract specifications and procurement to implementation.
• Drive and oversee resolution of operations and support incidents.
• Set direction for continuous improvement of operational procedures and customer experience.
• Recommend enhancements to improve systems availability and performance.
• Develop and maintain a comprehensive library of supporting documentation.
• Formulate disaster recovery and business continuity plans.
• Oversee disaster recovery plan drills and activities to determine if technical criteria is met.
• Ensure compliance with industry regulations and data protection standards.
• Supervise and mentor a team of IT professionals and foster a collaborative and high-performance work environment.
• Stay current with emerging technologies and industry trends, providing insights and recommendations for adopting new technologies to improve IT services.
• Other duties as required.

Requirements

• Degree holder in Computer Science, Information Technology or related field
• Preferably minimum 10-12 years of design, implementation, and operation experience, with good knowledge in cloud technologies and cloud security solutions, infrastructure and network design, servers and storage and virtualisation.
• Well versed in IT Service Management, Project Management and Vendor Management.
• Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
• Experience in team leadership.
• Knowledge of IT best practices, security protocols, and compliance standards.
• Strong communication and interpersonal skill.
• Ability to multitask and prioritise with strong sense of urgency.
• Excellent organisational skills and attention to detail.
• Able to work independently and as a strong team player who is proactive, quality-conscious, and results-oriented.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

We are seeking a highly experienced leader with expertise in overall IT service management for operation and maintenance (O&M) in the areas of cybersecurity, end-to-end infrastructure management, and application services, which are outsourced to third-party service providers. A hands-on role that requires the applicant to possess holistic thought leadership across areas of technology, service, and people management.

Responsibilities

• Oversee the management of third party service providers to deliver quality cybersecurity, end-to-end infrastructure, communications and application services across business areas to meet the business needs of e2i.
• Oversee the management of outsourcing vendors to ensure that (a) contractual obligations are met and projects are successfully delivered by vendors/service providers; (b) contracts continually meet e2i business needs; (c) vendors’ performance is monitored and delivered in accordance to contractual obligations and service-level agreements; and (d) project risks are properly mitigated and managed.
• Single point of contact (SPOTS) in addressing all technology needs and requirements to meet business needs.
• Delivery of excellent services to business users in ensuring smooth delivery and operations of all IT services.
• Lead the management and resolving of issues and incidents in all aspects of IT, Data and Cybersecurity.
• Lead the implementation, monitoring, and review of IT general and access controls.
• Lead the management of IT and Data governance, risks and compliances strategies, Cybersecurity, IT DR/BCP, and IT Audits.
• Develop and manage a high-performance team to achieve organisational objectives.
• Develop and manage IT policies and IT standard operating procedures (SOP) in alignment with organisational objectives.
• Develop, manage, and track IT budget, procurement, and asset lifecycle.

Requirements

• Degree in Computer / Computer Science or Engineering or Business or equivalent.
• Minimum 12 years' relevant experience with at least 5 years in a hands-on managerial role.
• Strong understanding of ICT industry landscape and the different players.
• Good working knowledge of industrial best practices, system, processes, methodologies and frameworks such as ITIL, Agile PMP, NIST, ISO27001 etc.
• Good working knowledge in IT governance and risk referencing to CGEIT and CRISC.
• Good working knowledge in information security domains referencing to CISSP.
• Excellent technical knowledge in areas but not limited to cloud computing (Azure and AWS), Microsoft O365, end-to end infrastructure, cybersecurity.
• Strong user management and customer servicing skills.
• Solid analytical and problem-solving skills.
• Proven IT project/outsourcing management and team leadership skills.
• Effective communicator with people at all levels.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.