Total 8 job vacancies by Dynatrace

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across APAC region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
• Provide information for internal management reporting
• Meet all contractual and reporting deadlines
• Perform additional duties as required

About the role:

As we continue our rapid expansion across APAC, we are seeking an experienced recruiter to support our aggressive growth targets—Are you ready?!   In this role, you will work with the business to create recruiting strategies, and partner with senior leadership to actively identify, qualify and recruit excellent talent. You will partner with the business and finance to deliver key metrics, while working with the Global Talent team to present that information for executive-level reporting.

This role will be based in Singapore and report to Talent Acquisition Manager, APAC.

Position Responsibilities

• Develop innovative and proactive strategies to attract and recruit top performers.
• Focus on Sales and other openings across APAC as required
• Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process.
• Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs.
• Partner with an employer branding to build awareness in the markets you support.
• Collaborate effectively and act as a trusted advisor with leaders across the business.
• Lead and participate a regional or global recruitment programs.
• Manage recruiting performance and reporting for respective groups.
• APJ recruitment experience will be a bonus

We are looking for engaging, curious, collaborative, results-driven and customer-obsessed Sales Development Representative’s (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account.

You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. Please note that this role would be on a hybrid work model.

• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers
• Conduct proactive research on accounts using Google, LinkedIn, Lusha and other tools you will be provided.
• Profile assigned accounts by developing an understanding of the accounts’ business and technology challenges, opportunities, drivers, and market positioning.
• Drive outbound ‘named account’ prospecting to generate new logo business opportunities, call into senior IT management and liaise with C-Level and senior IT management contacts.
• Educate prospective customers on the value of Dynatrace enterprise solutions and qualify opportunities with business potential.
• Support prospect and community awareness and education of Dynatrace solutions and trends across social media channels.
• Follow up on inbound enquiries and leads generated through our APAC marketing campaigns and provide feedback to marketing on the quality of these leads and prospects.
• Perform analysis on CRM (Salesforce) to track activities, attend weekly territory forecast meetings and update team on progress of identified activities.
• Meet and exceed your defined target of qualified opportunities per quarter.

We are looking for engaging, curious, collaborative, results-driven and customer-obsessed Sales Development Representative’s (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account.

You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. Please note that this role would be on a hybrid work model.

• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers
• Conduct proactive research on accounts using Google, LinkedIn, Lusha and other tools you will be provided.
• Profile assigned accounts by developing an understanding of the accounts’ business and technology challenges, opportunities, drivers, and market positioning.
• Drive outbound ‘named account’ prospecting to generate new logo business opportunities, call into senior IT management and liaise with C-Level and senior IT management contacts.
• Educate prospective customers on the value of Dynatrace enterprise solutions and qualify opportunities with business potential.
• Support prospect and community awareness and education of Dynatrace solutions and trends across social media channels.
• Follow up on inbound enquiries and leads generated through our APAC marketing campaigns and provide feedback to marketing on the quality of these leads and prospects.
• Perform analysis on CRM (Salesforce) to track activities, attend weekly territory forecast meetings and update team on progress of identified activities.
• Meet and exceed your defined target of qualified opportunities per quarter.

We’re looking to fill a newly created position as an Enterprise Expansion Account Executive. In this role, you will focus on new revenue sales across a dedicated named account list of enterprise customers.

This is a “land and expand” opportunity amongst enterprise organizations. As part of your responsibilities, you will manage 5-8 existing customer accounts and your focus will be nurturing and expanding partnerships with these clients. Additionally, you’ll engage with 5 prospective customers, identifying an entry point to introduce Dynatrace.

You’ll benefit from mentorship provided by our award-winning leadership team and collaborate closely with our high-performing sales professionals, SDRs, and partners on the path toward achieving ultimate success.

What you will be focusing on as an Enterprise Expansion Account Executive

• Execute on account plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts.
• Drive new logo acquisition; while working with existing customers to retain and expand Dynatrace usage.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new and existing markets through product demonstrations, in-market events, and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely and co-sell with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

The IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides suggestions and feedback for team & workplace operational process improvement.