Total 61 job vacancies by DWP Digital

We are hiring for User Researchers to join our diverse and supportive User Research Team.

This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services.

Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens.

But just how accessible are they? How well do they work for the millions of people that use them every day?

Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.

Who are we looking for?

If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested.

You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise.

So, what can I expect as a User Researcher in DWP?

You'll scope plan and facilitate a wide variety of user research projects from conception to delivery.

Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research.

And when you need to work independently - you will.

You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services.

We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user.

Our User Research team - culture, learning & community.

Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career.

We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together.

You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working.

Details. Wages. Perks.

We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield.

We operate a hybrid working model with a mix of home working and some time in the office.

In return for your skills, we offer a competitive salary of up to £43,347 for National locations and £47,986 for London.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £12,557 a year for National locations and £13,901 for London.

You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, bills, days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs.

DWP. Digital with purpose.

• Are you a leader in procurement, looking for an opportunity to apply your skills to a challenging new project?
• Do you want to at the forefront of one of the most impactful changes to civil service procurement in modern history?
• Do you want to lead a team of highly skilled, high-performing specialists to success?

DWP Digital are transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use.

DWP Digital is hosting a cross-departmental group responsible for driving efficiencies, increasing buying power and improving the quality of shared services to our end users, impacting the procurement arrangements for five government departments and affecting over 230,000 people, transforming and improving the services that civil servants rely on in their roles, and the Lead Supplier Manager will be at the forefront of driving that transformation.

If you want to be a leading part of our expert community, click apply now to start an application.

Design with people in mind.

As the Digital Lead Supplier Manager, you will be responsible implementing the Synergy Programmes Resourcing procurement strategy, delivering procurement plans in line with Programme objectives, gathering requirements, embedding appropriate Governance and Approvals in line with Government, Programme and DWP Digital processes. You will also be:

• Providing expertise in the development of key Digital hardware; software and IT services procurements aligned to Synergy Programme needs - collaborating with Senior Leadership teams and key stakeholders to understand requirements.
• Developing strong relationships with DWP Commercial and Finance Business Partners on development of end-to-end procurement processes, ensuring Value for Money and alignment with the Programme Budget commitments.
• Leading the development and maintenance of appropriate digital cost models, ensuring delivery managers and key stakeholders have the relevant management information to make informed decisions and support wider programme planning and iterations.

During the selection process, we will be highlighting applications that display behaviours such as;

• Experience of working with Senior stakeholders to develop Procurement Strategies, aligned to business plans
• Experience of leading on and managing complex Digital procurements across their lifecycle
• Proven Financial acumen to drive cost savings by utilising most cost-effective commercial frameworks supported by financial cost models
• Excellent engagement and communication skills with experience in effective negotiation
• Experience of contract and supplier performance management

And technical skills, like;

• Contract literacy Financial Management and controls
• Supplier Management/Performance utilising KPIs, MI and Reporting

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Manchester, Blackpool, Leeds, Sheffield, Newcastle or Birmingham, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model.

We offer competitive pay of up to £63,517 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.9%, worth up to £17,467 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

DWP. Digital with Purpose. 

Do you want to work on one the biggest changes to Civil Service in decades?

This is a chance to lead on data, performance, and insights for our high-priority cross-government change programme, Synergy.

You'll use data to help us create better shared services - like human resources, finance, payroll, and procurement - for major government departments including MoJ, Defra, Home Office, and DWP. 

You'll be looking primarily at procurement and increase buying power and quality. We need to make sure our teams have all the software, services and tools they need to deliver. And that comes with big, unique challenges when it comes to supplier management and commercial contracts. 

If you know how to use data and insights streamline procurement to drive out error, waste, and duplication, and you passionate about driving positive change, we want to hear from you.  

Delivering better public services through better ways of working.

As our first Performance, Data and Insights Lead within the Synergy Programme, you'll be able to influence huge change and make a lasting difference as we transform the administration of the Civil Service.

Your work will change how procurement works for the next 15 years, impacting over 50% of all Civil Servants - that's 230,000 people. 

You'll join an established senior management team, using your performance, data, and insights expertise to deliver end-to-end services for the Synergy Programme. You will influence decisions from design phase right through to live service. 

You'll need adaptability and agility. The Synergy Programme operates in a fast-paced and complex environment.

If you're flexible, intuitive and comfortable taking high levels of volume, speed and complexity in your stride, come join the team and put help us put data at the heart of decisions and delivery in Synergy.

What skills, knowledge and experience will you need?

• Experience in designing and implementing a performance framework and strategy, with deep experience in data analysis and data governance (Lead Criteria)
• Highly analytical, with excellent data, problem-solving and stakeholder management skills and experience
• Skilled in translating complex data architecture matters into plain English, to enable rich discussions with technical and non-technical stakeholders
• Skilled in building impactful narratives of key trends, highlighting risks and opportunities, and driving continuous improvement in data capture and reporting methods to oversee performance
• Experience and working knowledge of BI tools such as Power BI, Tableau, or SQL

Details. Wages. Perks.

You'll join us based at one of our brilliant digital hubs in either Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield.

In return for your skills, we offer pay up to £89,995 per annum.

You'll also get a brilliant civil service pension with employer contributions of 28.97%. That's worth up to £22,521 a year.

Plus, a generous leave package starting at 26 days, rising over time to 31 days, family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexitime and compressed hours.

Our benefits package is built around your work-life balance and includes:

• Time off volunteering and charitable giving
• Learning and development tailored to your role, including industry recognised qualifications, coaching and mentoring
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• An inclusive and diverse environment with opportunities to join staff networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more

CLICK APPLY for further information and to start an application on Civil Service Jobs.

Microsite summary: We're looking for a Digital Service Assessor to support service teams and lead Service Standard assessments in DWP.

Digital Service Assessor: Pay up to £43,347 plus over 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose.  

We have an exciting opportunity for a Digital Service Assessor to join our DWP Digital community. 

DWP is UK's largest government department, with over 20 million daily users. 

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years.

As our Digital teams build, maintain and improve DWP services, we need Service Assessors to check that what we're building works for our users, and meets the high standards we set for ourselves.

Your role is crucial to putting better public services in the hands of people that need them most.

Delivery. Work. Projects.   

As a Digital Service Assessor you will support service teams and lead assessment which determine whether the stuff we're working on meets the Service Standard.

You'll use evidence-based assessment methods and approaches to determine if services meet the standard.

You'll assessment communicate outcomes and champion the Standard within DWP's Digital group. You'll produce briefings and reports which track and report on the status of a service and whether it can proceed to the next lifecycle stage.

You'll contribute to key governance decisions, provide advice, guidance, and training to digital colleagues on the Service Standard to develop capability.

We are looking for people who have skills in:

• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Seeing the Big Picture
• Quality Assurance

When we talk about quality assurance, we mean the ability to audits complex projects, programmes or functional areas for quality, compliance and risk. You need to be able to review and analyse reports and assess information presented to you by service teams, about user journeys and the purpose of a service.

Details. Wages. Perks.   

You'll join us in your choice of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. 

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.   

In return for your skills, we offer competitive pay of up to £43,347.  

You'll be eligible for a brilliant civil service pension with employer contributions of 27%, worth up to £11,000 a year. 

You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:   

• Flexible working, flexi hours and flexi days   
• Hybrid working: some time in a hub with the team, some time at home   
• Family-friendly policies   
• Time off volunteering and charitable giving   
• Bring your authentic self to work with 'I Can Be Me in DWP'   
• Discounts and savings on shopping, fun days out and more   
• Interest-free loans to buy a bike or a season ticket   
• Sports and social activities   
• Working in an award-winning environment and culture   
• Professional development, coaching, mentoring and career progression opportunities.   

Click 'Apply' for more information and to start an application on Civil Service Jobs.   

Product Manager: up to £63,517, 27.9% pension, hybrid working, flexible hours, investment in your L&D and career growth and lots more…

DWP. Digital with Purpose.

* Are you experienced leader in Product Management?
* Are you confident in the face of complexity?
* Can you help our expert delivery teams get the best product outcomes for our users, colleagues and taxpayers?

We are looking for skilled Product Managers to join our community of experts in DWP Digital.

We're driving a once-in-a-generation transformation of government services used by millions of people, and powering payment worth £195bn a year. We're using fresh ideas and leading-edge technologies to create innovative and user-centric products and services.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivering World-Class Products.

We are looking for an experienced Product Manager to work with our Retirement Services Team.

We are responsible for running and transforming digital service. We ensure people over state pension age can plan for and secure all the support they need to live a life without unnecessary hardship.

We are a key part of DWP's modernisation story. We are delivering end-to-end service transformation which is improving support and outcomes for our users, and our colleagues.

Every year DWP pays over £120 billion to 18million DWP customers, including 1 million overseas customers in 229 countries. It's big and complex, and unlike any other product challenge out there.

Our purpose is delivering products which mean that operational colleagues can focus on DWP customers, and that millions of people can manage their finances and are paid the right amount on time.

What skills and experience do you need to show us?
* Experience of creating and communicating a product roadmap, and gaining stakeholder buy in 
* Experience working with users to understand their needs, and represented the user in all decision making.
* Experience making effective decisions based on incomplete information using a range of suitable techniques
* Experience in prioritising product backlogs based on user needs, value and effort
* Experience of working with a range of specialists in multidisciplinary teams, applying an agile methodology and mindset to enable incremental delivery 

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs, in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with some time working from home and the office.

In return for your skills, we offer a competitive salary of up to £63,517.

You'll be eligible for a brilliant civil service pension with employer contributions worth over 27%.

You'll also generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

* Flexible working, flexi hours and flexi days
* Hybrid working: some time in a hub with the team, some time at home
* Family-friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Working in an award-winning environment and culture
* Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

Pay from £69,869 - £89,995, up to 30.3% employer pension contributions, hybrid work with home working, flexible hours, and great work life balance.

• Are you an agile expert? Can you coach, orchestrate and lead multiple teams of digital experts, as well as other Delivery specialists?
• What's your favourite agile approach? Scrum, Kanban, Lean or something else?
• Do you want to grow your skills and career, and those of your team, with unlimited learning, including via IC Agile, Scrum.org & other training bodies?

DWP. Digital with Purpose.

DWP is the UK's biggest government department. 110,000 colleagues deliver services and support to over 25 million people every day, and we make payments worth over £195bn a year.

Our expert DWP Digital community is delivery a generational transformation of government products and services that is attracting the best, purpose-driven tech talent to DWP.

Our teams work in a unique context, and on an epic scale. We have an extraordinary mission to make DWP services work better for the people that need them. We'd love you to join us.

Delivering with People.

This is not a traditional project management role, we're looking for an outstanding Lead Agile Delivery Manager, who will join the Retirement leadership team to represent all aspects of delivery.

You should have experience of delivering software in an agile environment, and be able to lead and enable a multi-disciplinary team through multiple phases.

In DWP our Agile Delivery Managers enable expert digital teams to create, build, innovate and deliver.

You'll lead and work with real digital experts, permanent civil servants, contractors, and suppliers. The level of expertise here is incredible and it's your mission to get the best out of them.

We create psychologically safe spaces where those experts can be at their best.

Our focus is on individuals and interactions, values and behaviours - not processes tools or documentations - and we put the user at the centre of everything we do.

Developing a World-Class Practice.

Our Agile Delivery practice is thriving with over 200 members and you'll have a leading role.

We lead a cross-gov community which meets once a month to share ideas and discuss emerging trends. We're a centre of expertise for Agile in government and beyond.

And the opportunities for learning for you and your teams are unlimited. Our people have access to experts from across our community and across DWP Digital, for coaching, mentoring, sharing ideas and lots more.

Details. Wages. Perks.

You'll join us in our Digital Hub based in your choice of either Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with some time at home and some in the office.

In return for your skills, we offer a competitive pay from £69,869 to £89,995. We'll make you an offer based on our assessment of your capability - if you score really well at interview we can make you a higher offer.

You'll be eligible for a brilliant civil service pension with employer contributions worth 27.9% - 30.3%.

For a starting salary of £70,000, for example, that would mean DWP put nearly £20,000 in your pension pot each year.

You'll also generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

DWP. Digital with Purpose.

• Do you want the chance to work on the some of the latest cyber security platforms across public and private cloud environments?

• Do you want to contribute to ensuring our security platforms provide the necessary controls to protect critical national infrastructure, and have the appropriate resilience and support?

We are looking for Infrastructure Engineers to work in Security Platforms.

The role involves dealing with the implementation, management and development of security infrastructure products using DevOps tools such as Terraform and GitLab.

DWP services are in demand more than ever before. This financial year is forecasted to see an estimated £244 billion in welfare spending, rising to £260 billion in 2024-2025.

Our digital teams continue to build a complex network of systems and infrastructures, that are the foundations of the modern services we provide.

We're designing services that ensure the confidentiality, integrity, and availability of the vast quantities of personal data we hold, with defence-in-depth controls embedded through a culture of secure-by-design.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.   

Deploying World-class Platforms.

As an Infrastructure Engineer in the Security Platforms team, you will be responsible for the operational stability of the infrastructure solutions and be able to affect change in the on-going robustness and resilience of those products.

You will collaborate with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products.

You will help ensure our security platforms are providing the required controls, in alignment with the NIST Cyber Security Framework and CIS Critical Security Controls.

What skills, knowledge and experience will you need? 

• Principals of Cyber Security Architecture - Design, Build, Maintain.
• An Understanding of ITIL service management.
• Knowledge of IT infrastructure in on premise and cloud environments.
• Understanding of Infrastructure as code and DevOps principals.
• The ability to design, build and maintain monitoring systems and processes to ensure the smooth operation of live services.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds Manchester, Newcastle or Sheffield, whichever is most convenient for you.

We also have all the tools and tech we need to enable our people to work and collaborate flexibly, here we work a hybrid model, with some time at home and some time in a hub with the team.

We offer competitive pay of up to £36,545.

You'll be eligible for a brilliant civil service pension with employer contributions worth over £9,000 per year.

You'll get a generous leave package starting at 24 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

DWP. Digital with purpose.

• Are you a seasoned IT Change Manager with the experience and skills to control the delivery of large-scale projects?
• Do you have a strategic mindset and a detail focus?
• Are you looking for an employer that values your skills and supports your professional development and growth?

DWP Digital is transforming the way government services work. We're hiring the best digital talent to work in agile, multidisciplinary teams to make services easier to find, access and use for millions of people.

We're looking for a talented Senior IT Change Manager to take ownership of the enterprise plans behind the delivery of complex, large-scale projects.

If you want to be a leading part of our expert community, click apply now to start an application.

As our new Senior IT Change Manager, you will:

• Own and manage a quarterly Enterprise Plans and ensure its currency, maintenance, viability and publication.
• Engage stakeholders, obtaining information and identifying issues and concerns.
• Lead and manage more junior members of the team.

Managing the enterprise plans means:

• Leading on relationships and data collection from multiple sources like projects, programmes and suppliers
• Analysing data to understand, document and communicate release schedules, risks and dependencies.
• Maintaining and publishing Enterprise release plans
• Take the lead in stakeholder management - Chair regular calls, and engage with other functions and live service teams
• Seeing the big picture - looking over multiple release package periods to understand, disseminate and communicate complex programs of work to different audiences.
• Facilitate the movement of releases within packages/weekends with project and business stakeholders.

Your essential skills and experience:

• Experience in the development and implementation of new processes and/or technology solutions to drive service improvement.
• Understanding of business and technical drivers in the context of the IT System Lifecycle, including Application Development, with the experience to recognize and identify potential conflicts of interest when necessary.
• Experience of risk management, change management and planning methodologies.
• Excellent Relationship Management, utilising interpersonal skills with the ability to build and maintain effective working relationships with stakeholders at all levels through strong written and verbal communication skills.
• Extensive knowledge of Technology and how it is used to improve business outcomes is also highly beneficial.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model with some time at home and some in the office.

We offer competitive pay of up to £63,517 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.9%, worth up to £17,721 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

Senior Business Analyst: up to £63,517, 27.9% pension, hybrid working, flexible hours, investment in your L&D and career growth and lots more… 

• Are you a skilled and experienced Senior Business Analyst?
• Can you work with a wide range of stakeholders?
• Want to use your skills, as part of purpose driven multidisciplinary team, on projects and services that will make difference to millions of people?

DWP. Digital with Purpose. 

In DWP our expert technologists are working on stuff that is genuinely massive. And we're driven by a unique and extraordinary purpose. 

We have 1bn lines of code in over 12,000 code repos and 90+ programming languages.

Over 22 million people - 1/3 of the UK's adult population - access our services daily to get support, access benefits and find work. 

Over 110,000 colleagues and agents use the kit, tools, and systems we roll out. 

We're one of the biggest payers in Europe with over £195bn payments made annually. 

And you'll be part of the biggest, best established BA community of practice in UK government with access to all the support and learning you need to be at your best and grow your career. 

Your role: 

We're growing our team so we have a number of opportunities.  

You might work on one large, complex product or service, or across a number of products or services simultaneously.  

Few other organisations globally can offer an opportunity to work within a service at this scale and to make such a critical difference to millions of people.  

You might work on a service that enables people to access the payments they need to live independently, you might help lower the risk of fraud and error, you might help people make better pension choices, or put better tech in the hands of users and DWP colleagues. 

Whatever you're working on you can be sure you'll be taking on huge and complex technical challenges, where your expert Business Analysis insights can make a real difference. 

Day-to-day you'll be leading business analysis activities within your project area(s),ás part of an agile multi-disciplinary team. You know which tools and techniques to use to identify improvements and make recommendations. 

And you'll have a chance to share your skills. You'll manage our junior BAs, develop your leadership skills, and pass on your knowledge and experience to the BA leaders of the future. 

What you'll need to be successful 

• Significant experience of working at Senior BA level. 
• Using a wide range of tools and techniques to identify improvements and make recommendations.  
• Leading business analysis activities within complex projects/environments. 
• Building and maintaining relationships with senior stakeholders. 

Details. Wages. Perks. 

You'll join us in either our Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield digital hubs. 

We offer hybrid working with a mix of working in the office/home, flexible hours, and flexible working so you can do your job in a way that works for you. 

Pay for this role is up to £63,517 per annum.

Our pension offer is great too - with 27.9% pension contributions worth over £17,000 in your pension pot every year. 

Some of the benefits our team love: 

• Generous leave package starting at 26 days, rising further with service 
• Extra days off using flexi time (up to 3 a month) 
• Flexible working options to enable you to achieve the work life balance that is right for you including part-time, flexi time and job sharing 
• Civil service pension with employer contributions of over 27% 
• Training and development opportunities 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Professional development, coaching, mentoring and career progression opportunities. 

CLICK APPLY for further information and to start an application on Civil Service Jobs.

DWP. Digital with purpose.

• Are you passionate about providing high-quality support in a technology driven environment?
• Do you have a detail and service focus?
• Are you looking for an organisation that values and supports your professional development and growth?

DWP Digital is transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use.

We're looking for a talented IT Service Manager to take ownership of essential live support services that allow our DWP Digital colleagues to continue working on technology innovations that help millions of UK citizens connect with an utilise DWP services.

If you want to be a leading part of our expert community, click apply now to start an application.

Design with people in mind.

As an IT Service Manager you are responsible for ensuring a high quality service is achieved for the end to end technology solution, support services and user experience of the Debt Management Service.

This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as:

• Proactive role within Debt Management Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions.
• Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations.
• Meeting or exceeding agreed SLAs and OLAs for Incident, Problem and Change Management.
• Liaising effectively and courteously with colleagues and stakeholders via various channels (e.g. phone, email, Teams).
• To work occasional evenings and weekends as required.

During the selection process, we will be highlighting applications that display behaviours such as;

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions
• Working Together

And technical skills, like;

• Continual Service Improvement.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Manchester or Leeds, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model.

We offer competitive pay of up to £29.500 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.9%, worth up to £8,112 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

Senior Security Architect

Help us ensure security architecture considerations are integrated into DWP Digital solution designs at the earliest opportunity

Pay between £52,412 - £70,000, plus 27.9% employer pension contributions worth over £17,000, hybrid working, and great work life balance. Includes flexi-time with up 3 extra days off a month.

Location

Your choice of Blackpool & Manchester. We work a hybrid model: some time in an office, some time at home.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

Do you want to help support millions of our claimants by designing secure, user-friendly digital services?

In this role you will design deliver and support the technical and security architecture design elements for DWP Digital projects and initiatives, as we fundamentally transform the way public services work in the UK>

You'll collaboratively design secure, modern IT architectures for of the most digital transformations in Europe. You'll help us build better services for millions of users.

Designing World-Class Protections.

DWP maintain and modernise services that will be used by nearly every person in the UK, at key moments in their lives.

We'll need you to engage with key projects from the Discovery phase and throughout the life cycle through to disposal. Millions of people access our services every day - we need to be a security architecture exemplar.

Our Security Architects need a blend of technical security knowledge, architecture design, and development skills. You will have a deep knowledge and experience in Security.

You also need to be adept and communication, influence and leadership and you communicate and advocate for security architecture design and decision making with senior leaders, forums and governance boards.

Your Essential Skills:

• Application Architecture design and modelling techniques, tools, and standards.
• Application Security Testing e.g., OWASP and Secure Code Assessment tools, and security of container/cluster based solutions e.g. Docker, Kubernetes.
• Identity Management and federation including SSO.
• Cloud Acceleration, SD-WAN, DDoS and network based controls.
• Cloud based assurance and risk models and their application, including NIST and other associated frameworks.
• Information Security innovation as part of the future of Application Reference Architecture.

It is also beneficial to hold 1 or more of the following (or equivalent) when starting the role but this is not essential:

• Azure/AWS Architecture certified.
• CCSK Certified /CCSP Certified.
• Certified Information Systems Security Professional (CISSP).
• Certified Information Security Manager (CISM).

Details. Wages. Perks.

In return for your skills, we pay £52,412 - £70,000 per annum.

You'll also get a brilliant civil service pension with employer contributions to 27.9% - that could be worth over £17,000 in your pension pot each year.

Plus, a generous leave package starting at 26 days, rising over time to 31 days.

You can also take up to 3 extra days off a month on flexi-time.

We also have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.

Senior Digital Project Manager: Pay up to £63,517 plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

• Are you an experienced Digital Project Manager?
• Do you want to manage large scale projects that will improve services for millions of people
• Do you want career opportunities, learning and development that works for you, and great work life balance?

We want a Senior Digital Project Manager to join our DWP Digital team.

You'll be part a supportive and expert project delivery community, and contribute to one of the biggest digital transformations around.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

Our Digital Project Managers use a range of skills and methodologies to manage multi-functional delivery teams.

We deliver change, maintain our core applications and build new services that help DWP users get support, find jobs, and access payments.

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior Digital Project Manager you will lead the end-to-end delivery of large scale and complex digital change projects.

One of the great things in DWP is the scale and breadth of activity we're taking on. It is massive. This is a career path with no dead ends.

There is a real variety of projects and teams who want your coaching, leadership and empowerment in DWP and across the civil service. This is a career path with no dead ends.

You'll manage a varied stakeholder environment and lead your project team, setting the pace for delivery. You'll work with internal teams and external suppliers to deliver successfully.

You will manage appropriate governance and reporting, to Digital Directors - communicating and taking ownership of complex issues and influencing decisions that require board level approval.

We're a continuous learning organisation. You'll take responsibility for your own learning and development, especially in project management practice, digital frameworks and technologies and agile ways of working.

You'll also coach and mentor your team and the wider delivery community to build capability and set standards for Project Management in the public sector.

What skills, knowledge and experience will you need?

• Experience of taking full responsibility for the definition, documentation and successful completion of large-scale complex projects, utilising internal and external suppliers
• You ensure project control, change control, risk management and testing processes are maintained, responding to what the data is telling them appropriately.
• You can prioritise the most important or highest value tasks, using data to inform planning decisions and managing complex internal and external dependencies
• Ability to communicate with others in a clear, honest and enthusiastic way in order to build trust.
• Able to explain complex issues in a way that is easy to understand and influence Senior level decision making
• Experience in identifying appropriate development for both themselves, and their team to improve the delivery outcome.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs either in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with some time in the office and some time working at home.

In return for your skills, we offer competitive pay of up to £63,517.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.9%.

You'll get a generous leave package starting at 26 days (rising to 31 days over time) plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager.

Our Lead IT Service Managers are responsible for setting the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service.

As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service lines, it is anticipated that all customer interactions with the wider department will rely upon solutions deployed by this team.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Data. Work. Projects.

You will be managing a small team of 9 dedicated professionals, working alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets.

You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service management vision for the various customer data access and Identity services.

Your work will extend beyond the department, working in collaboration with other government departments as citizens increasingly expect a joined-up, one government experience.

This is a crucial and fulfilling role - we are at the start of this fascinating journey and need a visionary, strategic thinker to bring our vision of world class service management to life.

An exciting challenge for the role will be to transform the team into a 24/7x365 service management operation.

 What skills, knowledge and experience will you need? 

• Significant experience of using expertise in a Service Management Framework e.g., ITIL to manage end to end services in a complex IT environment
• Experience in defining, implementing, shaping the service strategy in order to continually improve policies, standards and guidance for delivery of IT Products and Services
• Experience in developing and continually improving the policies, standards and guidance used in delivery of the services
• Experience in developing and managing relationships at senior levels to support Commercial, Financial and Supplier outcomes
• Proven track record of implementation, negotiation, and delivery with stakeholders at senior levels
• Knowledge of FinOps and responsibility for cost optimisation for existing services

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office. 

In return for your skills, we offer a competitive salary of up to £77,740.

You'll be eligible for a brilliant civil service pension with employer contributions worth 27.9%, worth up to £21,000 per year.

You'll get a generous leave package starting at 26 days, and rising to 31. Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

 Click 'Apply' for more information and to start an application on Civil Service Jobs. 

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager.

Our Lead IT Service Managers are responsible for setting the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service.

As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service lines, it is anticipated that all customer interactions with the wider department will rely upon solutions deployed by this team.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Data. Work. Projects.

You will be managing a small team of 9 dedicated professionals, working alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets.

You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service management vision for the various customer data access and Identity services.

Your work will extend beyond the department, working in collaboration with other government departments as citizens increasingly expect a joined-up, one government experience.

This is a crucial and fulfilling role - we are at the start of this fascinating journey and need a visionary, strategic thinker to bring our vision of world class service management to life.

An exciting challenge for the role will be to transform the team into a 24/7x365 service management operation.

 What skills, knowledge and experience will you need? 

• Significant experience of using expertise in a Service Management Framework e.g., ITIL to manage end to end services in a complex IT environment
• Experience in defining, implementing, shaping the service strategy in order to continually improve policies, standards and guidance for delivery of IT Products and Services
• Experience in developing and continually improving the policies, standards and guidance used in delivery of the services
• Experience in developing and managing relationships at senior levels to support Commercial, Financial and Supplier outcomes
• Proven track record of implementation, negotiation, and delivery with stakeholders at senior levels
• Knowledge of FinOps and responsibility for cost optimisation for existing services

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office. 

In return for your skills, we offer a competitive salary of up to £77,740.

You'll be eligible for a brilliant civil service pension with employer contributions worth 27.9%, worth up to £21,000 per year.

You'll get a generous leave package starting at 26 days, and rising to 31. Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

 Click 'Apply' for more information and to start an application on Civil Service Jobs. 

Junior IT Operations Controller: Pay up to £36,545, 20% shift allowance, plus 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose. 

This is a great opportunity for anyone looking for chance to build a brilliant career as an IT Operations Controller.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.  Our DWP digital teams are using tech to change the way public services work, and government departments operate.

There aren't many IT Ops environments like this. The scale of what we do is outstanding, our purpose is unique.

You'll fast track your skills, exposure and your development as part of a supportive community of practice, and a community of digital experts.

Delivery. Work. Projects.  

As our new Junior IT Operations Controller, you will provide 24 hour cover on a shift basis and be the central point of monitoring for key services in DWP.

You'll be the first line of defence in responding to alerts and detecting IT service issues before users are impacted.

You will support fellow shift team members in first line fault diagnosis, resolution and support major incident management.

You'll monitor infrastructure and applications across traditional Datacentre and Cloud (AWS and Azure).

You'll build and apply technical knowledge so you understand and can mitigate end-to-end impacts, escalating any issues to resolution, and working with internal and external teams.

Please note this position requires shift work:

It's 14 shifts over a 28 day period: 7 day shifts covering 07:00am - 07:00pm, and 7 night shifts each covering 07:00pm - 07:00am.

You'll get a shift allowance of 20% of the salary.

We are looking for people who have skills in:

• You'll have previous knowledge and background working in live operations areas.
• Experience working within a first line command centre team or incident resolution teams. Working knowledge of incident, problem and change processes.
• Knowledge of IT Infrastructure e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases.
• Some knowledge of IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments such as BMC and Dynatrace.
• Ability to understand technical issues, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs.
• You will have some understanding of ITIL framework with working knowledge of incident, problem and change.
• Strong analytical and problem-solving skills with working knowledge of Service Now, Service Management products and collaboration tools.
• Using service reports to monitor and measure service performance of operational services.
• You can deliver a consistently high standard of customer service and find ways to improve service, and the user experience

Details. Wages. Perks.  

You'll join us in your choice of our brilliant digital hubs in Manchester or Newcastle.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.  

In return for your skills, we offer competitive pay of £35,711 -  £36,545.

Plus 20% shift allowance.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.1%, worth over £9,000 a year.

You'll get a generous leave package starting at 24 days, rising to 26 days after 1 year, plus all the usual bank holidays, and the option to take extra days off on flexi leave.  

We also have a broad benefits package built around your work-life balance which includes:  

• Flexible working, flexi hours and flexi days  
• Hybrid working: some time in a hub with the team, some time at home  
• Family-friendly policies  
• Time off volunteering and charitable giving  
• Bring your authentic self to work with 'I Can Be Me in DWP'  
• Discounts and savings on shopping, fun days out and more  
• Interest-free loans to buy a bike or a season ticket  
• Sports and social activities  
• Working in an award-winning environment and culture  
• Professional development, coaching, mentoring and career progression opportunities.  

Click 'Apply' for more information and to start an application on Civil Service Jobs.