Total 7 customer service job vacancies in Preston, Lancashire, PR4 5SB

Pay up to £29,500, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. 

We are hiring Apprentice IT Service Managers. 

You'll earn as you learn during our 18-month apprenticeship, gaining a level 3 'Digital Support Technician' qualification.

Joining our IT Asset Management Team (ITAM), you will be supporting the management of Software and Hardware on the DWP estate - the largest in UK government.

You will join us on permanent basis, accessing funded learning to support progress in your role and career. You'll receive formal learning and loads of support to develop crucial skills in a secure and empowering environment.   

You'll be given one day a week (20% of your time) so you can work on completing your apprenticeship qualification within your working hours.  
 

 We are looking for apprentices who have the following:

• Great communication skills

• The ability to work to deadlines

• The ability to work independently and as part of a collaborative team

• The ability to balance work responsibility and personal study

• A passion for building and developing your skills

• Pride in delivering engaging work that makes a difference

 Am I eligible for this apprenticeship?  

You need to mee the following minimum eligibility criteria: 

• Hold a valid passport/birth certificate or residence permit  

• Have the right to live and work in the UK    

• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption 

• Not be in full-time education or be undertaking another apprenticeship by the apprenticeship start date    

• You must not hold an existing qualification at the same or higher level in a similar subject   

• You must hold GCSEs in Maths and English at Grade C/4 or equivalent or be willing to undertake and pass a functional skills assessment.  

You and your role  

We want to help you build the skills, knowledge and behaviours you need for a successful career in tech and IT Service Management.  

IT Asset Management is all about ensuring that the Software we use is maintained, upgraded, tracked and used optimally.

You'll have the opportunity to develop your technical skills in an organisation that makes a difference to UK citizen's lives. We make sure that our services are working when people need them.

You'll learn what it takes, working with the ITAM team during your 18 month study.

You'll build up knowledge of the processes and techniques needed to maintain software and ensure value for money. We're a massive and complex organisation - you'll fast track your skills by getting involved in real work, real supplier and stakeholders.

We're one of the most supportive learning organisations in government, and we have a 100% success rate in apprenticeship completion.  

Details. Wages. Perks.  

Location: You'll join us in our brilliant Blackpool hub. We're just outside Blackpool, and we have loads of free parking.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.  

Pay: We offer competitive pay of up to £29,500.  

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
 

Holidays: A generous leave package starting at 24 days, and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.  
 

We have a broad benefits package built around your work-life balance which includes:  

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)   

• Flexible working including flexible hours and flex-friendly policies  

• Time off volunteering and charitable giving  

• Bring your authentic self to work with 'I Can Be Me in DWP'   

• Discounts and savings on shopping, fun days out and more  

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference  

• Sports and social activities  

• Professional development, coaching, mentoring and career progression opportunities.  

Process:   

We know your time is valuable so our application and selection process is just two stages:  

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.  

1. Interview: a single stage interview online.  
    

CLICK APPLY for more information and to start your application.  

DWP. Digital with Purpose.

• Do you want to earn as you learn?

• Do you like working with people?

• Are you a good communicator?

• Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills?

If you do then please apply for this brilliant apprenticeship opportunity.

DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments

Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme.

We're recruiting for IT Service Management Apprentices to help us make this change happen.

This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual.

So, what does an IT Service Manager do in DWP Digital? 

If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start.

You'll be learning and using  key service management skills like:

• Reporting

• Incident management

• Change and problem management

• Management of services targets

• Stakeholder and supplier management

• Service Quality

• Customer satisfaction

How does the apprenticeship work?

As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities.

You will grow your skills and experience through working with experienced digital experts.

You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives

You'll get:

• 20% of your working time to allow you to complete your apprenticeship within your working hours

• Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed.

• You'll have a learning and development journey mapped across the duration of your apprenticeship

There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills.

It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider.

About you - what do you need to apply?

• You have a keen interest in learning and self-development

• You're enthusiastic when it comes to dealing with changes or new challenges

• You can work and communicate well with others

• You have an inquiring mindset - you're interested in finding out more about a situation or problem

• You can make decisions based on the available information and deliver good outcomes

• You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent.

• And you can't hold an existing qualification at the same or higher level in a similar subject

• You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks.

The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience.

Details. Wages. Perks.

Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home.

Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year.

Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month).

Our benefits package is built around your work-life balance and includes:

• Flexible working and family friendly policies

• Volunteering and charitable giving

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

• Bring your authentic self to work with 'I can be me in DWP'

• Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer

CLICK APPLY for more information and to start your application on Civil Service Jobs.

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose. 

This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team and be part of a huge government department supporting over 20 million citizens every day.

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. 

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects. 

In this IT Service Manager job:

• You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and resources.
• You'll be responsible for progressing incidents, tickets and queries - with appropriate prioritisation, processes, procedures, and policies.
• You'll manage end user communication and expectations effectively to ensure people are satisfied when using and accessing the product or service.
• You will implement necessary activities and interventions tailored to the product or service.
• You will keep your knowledge of your product/service up to date to stay ahead of changes.
• You'll contribute to pre and post release activities to ensure seamless support for new and modified products/services in Live service.
• You'll give and ensure high-quality support for all end users, understanding the business impact and assisting in resolving incidents, issues, and queries.

What skills, knowledge and experience will you need? 

• Previous experience of IT Service Management including: Knowledge of a Service Management Framework e.g. ITIL
• Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex decision outcomes
• Experience of maintaining close relationships with customers to understand their needs.
• Experience of identifying and executing opportunities to improve IT processes and services and measure the effects of these efforts over time.

Details. Wages. Perks. 

You'll join us in our brilliant digital hub in Blackpool. We're accessible from all across the North West, and we've got lots on onsite parking.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. 

In return for your skills, we offer competitive pay of up to  £36,545.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%.

You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

We also have a broad benefits package built around your work-life balance which includes: 

• Flexible working, flexi hours and flexi days 
• Hybrid working: some time in a hub with the team, some time at home 
• Family-friendly policies 
• Time off volunteering and charitable giving 
• Bring your authentic selfto work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Sports and social activities 
• Working in an award-winning environment and culture 
• Professional development, coaching, mentoring and career progression opportunities. 

Click 'Apply' for more information and to start an application on Civil Service Jobs. 

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose. 

This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team and be part of a huge government department supporting over 20 million citizens every day.

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. 

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects. 

In this IT Service Manager job:

• You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and resources.
• You'll be responsible for progressing incidents, tickets and queries - with appropriate prioritisation, processes, procedures, and policies.
• You'll manage end user communication and expectations effectively to ensure people are satisfied when using and accessing the product or service.
• You will implement necessary activities and interventions tailored to the product or service.
• You will keep your knowledge of your product/service up to date to stay ahead of changes.
• You'll contribute to pre and post release activities to ensure seamless support for new and modified products/services in Live service.
• You'll give and ensure high-quality support for all end users, understanding the business impact and assisting in resolving incidents, issues, and queries.

What skills, knowledge and experience will you need? 

• Previous experience of IT Service Management including: Knowledge of a Service Management Framework e.g. ITIL
• Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex decision outcomes
• Experience of maintaining close relationships with customers to understand their needs.
• Experience of identifying and executing opportunities to improve IT processes and services and measure the effects of these efforts over time.

Details. Wages. Perks. 

You'll join us in our brilliant digital hub in Blackpool. We're accessible from all across the North West, and we've got lots on onsite parking.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. 

In return for your skills, we offer competitive pay of up to  £36,545.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%.

You'll get a generous leave package starting at 24 days, rising to 26 days after one yeat, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

We also have a broad benefits package built around your work-life balance which includes: 

• Flexible working, flexi hours and flexi days 
• Hybrid working: some time in a hub with the team, some time at home 
• Family-friendly policies 
• Time off volunteering and charitable giving 
• Bring your authentic self to work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Sports and social activities 
• Working in an award-winning environment and culture 
• Professional development, coaching, mentoring and career progression opportunities. 

Click 'Apply' for more information and to start an application on Civil Service Jobs. 

IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose. 

This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be part of a huge government department supporting over 20 million citizens every day.

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. 

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects. 

Delivering successful outcomes in this role, the main responsibilities you will have include:

• You will have line management responsibilities, leading an established team of Service Managers.
• You will manage end user communication and expectations, providing high quality support for all end users.
• Plan, schedule and coordinate resources to ensure effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues.
• Maintain stakeholder relationships and will liaise effectively and courteously with colleagues.
• You will be expected to work occasional evenings and weekends as required.
• Work as part of a dynamic team that will give you the opportunity to develop in IT service management whilst having the chance to work towards professional accreditations such as ITIL Managing Professional.

What skills, knowledge and experience will you need? 

• Ability to lead and energise teams in order to maximise teamwork, co-operation, productivity and morale.
• Previous experience of IT Service Management working within a Service Management framework e.g. ITIL.
• Demonstrable experience of independently supporting and maintaining Digital Products and Services.
• Ability and experience in delivering continual service improvements.
• Experience in managing a high workload against competing priorities.
• Experience in developing Service Management processes to ensure relevant stakeholders requirements are met.

Please note - this role requires you to pass a security clearance check.

Details. Wages. Perks. 

You'll join us in our brilliant digital hub in Blackpool.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. 

In return for your skills, we offer competitive pay of up to  £36,545.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%.

You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

We also have a broad benefits package built around your work-life balance which includes: 

• Flexible working, flexi hours and flexi days 
• Hybrid working: some time in a hub with the team, some time at home 
• Family-friendly policies 
• Time off volunteering and charitable giving 
• Bring your authentic self to work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Sports and social activities 
• Working in an award-winning environment and culture 
• Professional development, coaching, mentoring and career progression opportunities. 

Click 'Apply' for more information and to start an application on Civil Service Jobs. 

Microsite summary: We're looking for a Digital Service Assessor to support service teams and lead Service Standard assessments in DWP.

Digital Service Assessor: Pay up to £43,347 plus over 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose.  

We have an exciting opportunity for a Digital Service Assessor to join our DWP Digital community. 

DWP is UK's largest government department, with over 20 million daily users. 

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years.

As our Digital teams build, maintain and improve DWP services, we need Service Assessors to check that what we're building works for our users, and meets the high standards we set for ourselves.

Your role is crucial to putting better public services in the hands of people that need them most.

Delivery. Work. Projects.   

As a Digital Service Assessor you will support service teams and lead assessment which determine whether the stuff we're working on meets the Service Standard.

You'll use evidence-based assessment methods and approaches to determine if services meet the standard.

You'll assessment communicate outcomes and champion the Standard within DWP's Digital group. You'll produce briefings and reports which track and report on the status of a service and whether it can proceed to the next lifecycle stage.

You'll contribute to key governance decisions, provide advice, guidance, and training to digital colleagues on the Service Standard to develop capability.

We are looking for people who have skills in:

• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Seeing the Big Picture
• Quality Assurance

When we talk about quality assurance, we mean the ability to audits complex projects, programmes or functional areas for quality, compliance and risk. You need to be able to review and analyse reports and assess information presented to you by service teams, about user journeys and the purpose of a service.

Details. Wages. Perks.   

You'll join us in your choice of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. 

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.   

In return for your skills, we offer competitive pay of up to £43,347.  

You'll be eligible for a brilliant civil service pension with employer contributions of 27%, worth up to £11,000 a year. 

You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:   

• Flexible working, flexi hours and flexi days   
• Hybrid working: some time in a hub with the team, some time at home   
• Family-friendly policies   
• Time off volunteering and charitable giving   
• Bring your authentic self to work with 'I Can Be Me in DWP'   
• Discounts and savings on shopping, fun days out and more   
• Interest-free loans to buy a bike or a season ticket   
• Sports and social activities   
• Working in an award-winning environment and culture   
• Professional development, coaching, mentoring and career progression opportunities.   

Click 'Apply' for more information and to start an application on Civil Service Jobs.   

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager.

Our Lead IT Service Managers are responsible for setting the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service.

As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service lines, it is anticipated that all customer interactions with the wider department will rely upon solutions deployed by this team.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Data. Work. Projects.

You will be managing a small team of 9 dedicated professionals, working alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets.

You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service management vision for the various customer data access and Identity services.

Your work will extend beyond the department, working in collaboration with other government departments as citizens increasingly expect a joined-up, one government experience.

This is a crucial and fulfilling role - we are at the start of this fascinating journey and need a visionary, strategic thinker to bring our vision of world class service management to life.

An exciting challenge for the role will be to transform the team into a 24/7x365 service management operation.

 What skills, knowledge and experience will you need? 

• Significant experience of using expertise in a Service Management Framework e.g., ITIL to manage end to end services in a complex IT environment
• Experience in defining, implementing, shaping the service strategy in order to continually improve policies, standards and guidance for delivery of IT Products and Services
• Experience in developing and continually improving the policies, standards and guidance used in delivery of the services
• Experience in developing and managing relationships at senior levels to support Commercial, Financial and Supplier outcomes
• Proven track record of implementation, negotiation, and delivery with stakeholders at senior levels
• Knowledge of FinOps and responsibility for cost optimisation for existing services

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office. 

In return for your skills, we offer a competitive salary of up to £77,740.

You'll be eligible for a brilliant civil service pension with employer contributions worth 27.9%, worth up to £21,000 per year.

You'll get a generous leave package starting at 26 days, and rising to 31. Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

 Click 'Apply' for more information and to start an application on Civil Service Jobs.