Total 36 fb tourism hospitality job vacancies in london e1 0lb

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Opening in Paris and Barcelona in Summer 2024 and we will open a new Miiro Hotel in London and two Miiro Hotels in Vienna in 2025.

Marketing Manager

This exciting role will play a pivotal part in the launch and execution of a new lifestyle brand, delivering ‘brilliantly considered stays’ in London.

Under the supervision of the global marketing team and working with the hotel GM, you will be the main marketing representative on the ground for London and will play a crucial role in the opening of a brand-new hotel in Earl's Court.

As Marketing Manager, you will be responsible for executing and implementing the marketing plan for our Templeton Garden, working closely with the global marketing team to execute seasonal rooms campaigns and food and beverage initiatives across a variety of channels.

JOB DESCRIPTION:


Create promotional materials for the hotel, restaurant and bar using systems including Adobe Creative Suite tools and Canva.
Support sales team with any sales collateral requests.
Update copy for the website and email marketing campaigns.
Be the point person on the ground for the local PR agency – assisting with press visits to the hotel, restaurant and bar.
Proactive outreach to local partners/companies to drive footfall to our food and beverage outlets and to generate engaging programming in our spaces.
Proactively suggest new promotions and partnerships for F&B outlets and the hotel. Manage promotional calendar and analyse and report on campaign performance.
Partnerships: Confident to be the on the ground individual to coordinate hotel partnerships with unique brands that fit with our values to create a real community, and which give guests an authentic experience, true to the neighbourhood of Earl's Court.
Oversee monthly curated events at the hotel – whether it be literary talks, art exhibitions, bar takeovers etc., providing opportunities for data capture and database building.
Social Media Management: Ability to manage content creation and the social strategy for our channels and platforms (together with our PR agency). Assisting in increasing engagement, followers and brand awareness.
Photography: Oversee photoshoots, whether it be liaising with photographers or capturing the content yourself, as well as effective communication internally to ensure overall success of marketing initiatives.
Collaborate with internal teams: Working closely with the individual hotel teams – sales, revenue management and operations so that marketing initiatives are aligned with overall business objectives.
Reporting and analysis: Ability to analyse marketing campaigns/promotions and their success.




KEY SKILLS AND COMPETENCIES:


At least 3 years in a similar position, ideally within the hospitality industry.
Proficient with Adobe Creative Suite tools and Canva.
Creative with a can-do attitude.
Solid attention to detail.
Demonstrates self-confidence, energy and passion.
Ability to thrive in a fast-paced environment and work under pressure.

Job Location - Courtyard By Marriott London City Airport

Job Description

Job Title: GSR Team Leader

Reports To: Front Office Manager

Indirectly Reports To: Operations Manager

Job Scope

Assist in the management all aspects of the Front Office (for example guest registration, concierge/ porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


Hotel Senior Management Team
Heads of Department
Brand Team
Key internal and external stakeholders
Cycas Hospitality Team
Competitors


Key Job Responsibilities

Revenue:


Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Display a pro-active and consistent approach to stock control, cost control and cash control
Be actively involved in executing revenue strategies and sales initiative by being an integral part of the rooms division team


Cycadettes:


Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance



Educate and train team members in compliance with national and local laws and safety regulations
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Ensure staff are properly trained on systems, security and cash handling procedures and service and quality standards
Ensure the Front of House team are developed to provide a hospitable service in line with brand standards
Ensure the Front of House team are aware of hotel availability and take every opportunity to maximise room sales
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Actively develop your team’s awareness of revenue capture and resolving positing errors and guest queries relating to charges, in order to protect revenues


Guest Experience:


Ensure Front Office staff provides guests with prompt service, professional attention and personal recognition
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the Front of House and public areas and take immediate actions to correct any deficiencies
Ensure communication procedures are effective and efficient on a day-to-day basis so that service standards are not compromised


Responsible Business:


Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on telephone procedures and serve as a central communications point during emergency/crisis situations
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
To have a full understanding of all systems and programmes e.g. Marsha, Opera etc
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible



Develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Front Office Manager for the enhancement of customer expectation
Perform other duties as assigned


Accountable for:

Self-Management

Customer Service

Health Safety & Security

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests is required by all employees.

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Finance Manager will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Fianance Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Fianance Manager and join our team!

Salary: Up to £27560 + Service Charge*

All the perks you deserve:


Specific monetary incentive schemes for upselling from the day you start!
Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels & our growing Cycas Hospitality Hotels worldwide.
Free Meals on duty
Fun wellbeing days and employee engagement calendars
F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
*Recruit a friend scheme - £350
Uniform Provided.
Workplace pension scheme.
Continuous Learning & Development opportunities with a personalised development plan


About Hyatt Place - London City East

The 280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.

How will you shine!

The Front Office Team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make them stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
Becoming a brand ambassador, embodying the ethos and culture values.
Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.
Ensuring that all guests have the appropriate credit facilities established.
Handling all payment transactions and billing
Assisting guests during their stay and handling guest needs
Maximising revenue opportunities through up selling
Providing all required information about the Hotel, available services, and facilities.


What are we looking for?

We are looking for a fun and creative team player. Ideally you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for all guests, you will have a warm, people-oriented demeanour, a team-first attitude, Positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, the ability to stand, sit or walk for extended periods of time across a work shift.

INTERESTED: take your next steps, apply today, and start your journey with Cycas Hospitality and Hyatt Hotels (Conditions apply).

* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata basis. *Service charge terms and conditions apply.

About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom. ***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

Room Division Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, Assistant Front of House Manager, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.





Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Room Division Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Room Division Manager and join our team!

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

Maintenance Manager duties will include:


Lead and manage the maintenance team to ensure efficient operation of the hotel's physical infrastructure.
Develop and implement a comprehensive preventive maintenance program.
Oversee all maintenance activities, including plumbing, electrical, HVAC, and carpentry.
Ensure compliance with health and safety regulations and hotel standards.
Conduct regular inspections of hotel facilities to identify and address maintenance needs.
Coordinate with external contractors and service providers for specialized repairs and projects.
Manage the maintenance budget, including forecasting and controlling expenses.
Maintain accurate records of maintenance activities, including repairs, inspections, and service requests.
Respond promptly to maintenance requests from guests and staff, ensuring minimal disruption to operations.
Develop and implement training programs for the maintenance team to enhance skills and knowledge.
Work closely with the General Manager and the Regional Property Director to plan and improvement projects.


Qualifications:


Proven experience in a maintenance management role within a hotel or similar environment.
Strong knowledge of building systems, including plumbing, electrical, HVAC, and carpentry.
Excellent understanding of health and safety regulations and best practices.
Exceptional leadership and team management skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple projects and priorities effectively.
Proficiency in maintenance management software and Microsoft Office applications.
Excellent communication and interpersonal skills.
Relevant technical certifications or qualifications are desirable.


What do we offer:

Our Maintenance Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Maintenance Manager and join our team!

ABOUT US:

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We recently opened our new Miiro hotels in Paris and Barcelona and we will be opening a new Miiro Hotel in London and two properties in Vienna in 2025.

ROLE OVERVIEW (maternity cover):

This exciting role will play a pivotal part in the launch and execution of a new lifestyle brand, delivering ‘brilliantly considered stays’ across 10 locations in Europe.

Working under the direction of the Marketing Director, we are looking for a passionate and strong Senior Marketing Manager to help lead the marketing team, coordinating the launch plan of the brand, the individual hotels, and their F&B outlets.

This is a unique position in shaping the launch of a brand from scratch.

You will develop the programming and partnerships for each hotel alongside the dedicated local and global PR agencies and will ensure Miiro’s objectives and goals are developed and implemented.

JOB DESCRIPTION:

MARKETING & BRAND STRATEGY

Marketing Strategy: To guarantee success in this role, the candidate needs to have a good understanding of how to develop, execute and deliver a strategic marketing plan for the launch of the brand, individual hotels, and the respective food and beverage outlets. You will help to develop marketing campaigns and initiatives, creating budgets and timelines, and coordinate with the internal teams to ensure successful implementation. You will need to have a self-directed drive to seize opportunities for commercial growth.

Brand: Be a brand ambassador for Miiro as well as a strong leader who embodies our values and commitment to our team. Ensure that when executing our marketing strategy, all channels have brand consistency, are aligned in achieving ROI and raise awareness of the brand, hotels, and F&B outlets.

Collaborate with internal teams: Working closely with the individual hotel teams – sales, revenue management and operations to ensure marketing initiatives are aligned with overall business objectives.

PROGRAMMING & PARTNERSHIPS

Partnerships: Proactively suggest new promotions and partnerships for F&B outlets and the hotel. Manage F&B calendar of events and promotions plus analyse and report on campaign performance. Oversee photoshoots.

Programming: Plan and execute a range of events across the brand pillars, providing opportunities for data capture and database building. Collaborate with the wider marketing team to develop promotional materials and sales tools that support the programme and content strategy.

Evaluate and present new opportunities across existing and emerging digital platforms for collaborative campaigns.

DIGITAL & SOCIAL MARKETING

Working closely with the Director of Marketing to creatively approach the design and delivery of strategic campaigns, including creative development, social media, email marketing, paid advertising and website landing pages.

Website: Manage and maintain the websites, ensuring all content is optimised to meet business objectives.

E-Marketing: Oversee the newsletter calendar, producing engaging content for maximum return.

Social Media Management: Help to manage social media channels and plan relevant content for each hotel and the overarching brand, together with the agencies and in accordance with brand guidelines. Assist in increasing engagement, followers and brand awareness.

Reporting & Analysis: Demonstrate solid ability to report on web and digital activities alongside strategic recommendations.

KEY SKILLS AND COMPETENCIES:


Minimum 5+ years’ experience in a similar role.
Experience in F&B marketing (restaurants and bars).
Fluent in English and French.
Solid attention to detail and time management skills.
Strong written and communication skills.
Analytical approach to problem solving.
Knowledge of reporting tools like Google Analytics, plus design programmes like Indesign and Photoshop.
Demonstrates self-confidence, energy, passion and the ability to motivate others.
Ability to thrive in a fast-paced environment and work under pressure to meet deadlines.
Openness to travel to the different European cities.

Located in the heart of central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located a stone’s throw from Covent Garden and Soho.

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile, and training and developing talent to create genuine and caring teams who come to work to have fun.

Salary: £28,392.00 + Healthcare Plan + Benefits

How will you shine!

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full-service operation, then please read on as you’re somebody we want within our Lincoln Suites team.

Lincoln Suites offers guests a unique experience from traditional hotels. With us you will find somewhere that feels like a home. All our rooms are Suites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager.

The Front of House team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make their stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

About The Role


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.
Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Carry out security checks at regular intervals with special emphasis on security, fire and safety.
Check hotel guests in and out and assist with luggage when required.
To operate the hotel switchboard and deal with all internal and external calls, according to procedure.
Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
Actioning of early morning calls at the time specified and to the standards laid down.
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary.
To complete all relevant training as and when required.
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law with regards to the following company regulations:

Fire regulatins and night time evacuation procedures
Health and Safety regulatins
First aid prcedures




What are we looking for?

About You


The ability to work unsupervised and strong communication skills are key for this role.
You have previous experience within a similar role within a hotel environment.
You are always striving to deliver a great service for our guests
You are proactive and can complete tasks efficiently and follow up where necessary.
You are passionate about hospitality and standards.
You have a keen eye for details.
You posses excellent organisational skills.
You remain calm whilst working under pressure.
You have previous experience with MEWS and Opera PMS preferred but not essential..




Great Company Benefits and Excellent Culture:


Competitive Salary £28,392.00 per annum
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
Great workplace atmosphere !




We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a SMILE!

***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

As Guest Relations Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.


Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Guest Relations Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Guest Relations Manager and join our team!

Food & Beverage Supervisor Job Description

Food & Beverage Supervisor

Location: London, Greater London, United Kingdom

Salary: £24,500 per annum

Employment Type: Full-time, Permanent

Job Summary

As a Food & Beverage Supervisor at Cycas Hospitality, you will be responsible for overseeing the day-to-day operations of our food and beverage services. This includes managing staff, ensuring customer satisfaction, and maintaining high standards of quality and cleanliness.

Responsibilities


Manage and supervise food and beverage staff, including training, scheduling, and performance management
Ensure customer satisfaction by addressing complaints and resolving issues in a timely and professional manner
Maintain high standards of cleanliness and hygiene in all food and beverage areas
Monitor and control inventory levels, including ordering supplies and tracking usage
Assist with menu planning and pricing strategies
Ensure compliance with all health and safety regulations


Qualifications


Previous experience in a supervisory role in the catering and hospitality industry
Excellent communication and interpersonal skills
Strong organizational and time management skills
Knowledge of food and beverage operations, including inventory control, menu planning, and pricing strategies
Ability to work in a fast-paced and dynamic environment
Flexibility to work evenings, weekends, and holidays as required
Degree or diploma in hospitality management or related field preferred


Benefits


Competitive salary and benefits package
Opportunities for career growth and development
Discounted rates at Cycas Hospitality properties
Employee recognition programs
Health and wellness programs

Senior Group Sales Executive

All the perks you deserve:


Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.
Access to 50% off at Hyatt Restaurants & Bars worldwide.
Team meals on duty, cooked by our top chefs.
Recruit a Friend scheme - £350 in your pocket.
Keep your vibes positive with free counselling sessions through our health plan.
Access to Free Medical healthcare plans.
Workplace pension scheme.
Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
Continuous learning & development opportunities.


Key Responsibilities:

Join our dynamic team as a Senior Group Sales Executive , where teamwork and collaboration are key! In this role, you'll work closely with various departments, focusing on converting and handling incoming inquiries. Unlike traditional reactive roles, you'll leave the contracting, planning, and payment tasks to the Reservations team, allowing you to focus on moving on to the next business opportunity.

You'll also be responsible for distributing leads that exceed our guidelines or fall within the portfolios of our Sales Managers and Directors of Sales. Additionally, you'll play a crucial role in generating new business from our own platforms, databases, and historical data, optimizing existing opportunities while our sales team is out creating new demand. This position is ideal for a proactive in-house seller looking to excel in conversion and drive business growth.


Handling Enquiries: The role is responsible for:

Responding to group enquiries from all platforms (CVENT, HOTELPLANNER, MYEVENTSCHANNEL)
Managing enquiries from shared inboxes
Qualifying leads
Follow-up and conversion
Upselling on existing business (F&B, upgrades, M&E services)


Supporting SM & DOS: The position will assist with:

Monitoring enquiry funnels, generating reports, and tracking tentative bookings
Supporting SM in deploying local tactics and managing a small portfolio of MICE & GROUP agents for new business development


Demand Generation: Using on-site tools, the role will prospect new business from:

CVENT PLANNER and other business development tools
Past/lost business and cross-property business from other Hyatts/Cycas
Market research projects as directed by SM (e.g., prospecting new contacts at local universities)


Platform Management: The role will also update offers on all platforms and listings, manage the local database, and help generate demand from existing channels.
Building Relationships: The candidate will build rapport with agents, frequent clients, event organizers, and sales teams from sister properties.

Post Stay Survey, forward thinking approach to understand what went well or wrong during their stay and set foundations for future business.




Why Join Us

About Hyatt Place London City East

Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district.

We are an award-winning hotel with a strong compromise on leaving our planet better than we found it. We pride ourselves on delivering not only exquisite culinary experiences but also fostering a connection with our community and the environment. Our commitment to sustainability, local art, and music sets us apart, creating a unique atmosphere that attracts guests from all walks of life.

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Maintenance Assistant Job Description

Maintenance Assistant

London, Greater London, United Kingdom

Zero Hours, Casual

Salary: £13.00 per Hour

Cycas Hospitality is seeking a Maintenance Assistant to join our team in London, Greater London, United Kingdom. This position is pivotal to our success, and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities.

Responsibilities:


Performing routine maintenance tasks such as painting, plumbing, and electrical repairs
Assisting with the upkeep of the hotel's grounds, including landscaping and snow removal
Responding promptly to guest requests for repairs or maintenance issues
Working with hotel staff to ensure a safe and clean environment for guests and employees
Assisting with the maintenance of the hotel's equipment and machinery


Qualifications:


Previous experience in a maintenance role, preferably in the hospitality industry
Strong knowledge of plumbing, electrical, and HVAC systems
Ability to work independently and as part of a team
Excellent communication and customer service skills
Availability to work flexible hours, including evenings and weekends


Benefits:


Competitive salary
Opportunities for career advancement
Health and dental insurance
Paid vacation and sick leave
Employee discounts at our hotels and restaurants


If you are a motivated individual with a passion for maintenance and hospitality, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Financial Controller will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Financial Controller receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Financial Controller and join our team!

Job Scope

The Finance Assistant (FA), will provide general assistance in all areas of the hotel accounting function enabling the Accounts Manager to provide timely and accurate financial information to the Local management of the Hotel, Regional Financial Controller, Chief financial officer of the Management Company and Owners. The FA will support all, in maintaining sound control, procedures, adhering to Company policy in respect of administrative, accounting and legal matters and exercising proper management over the business assets.

Key Relationships


All HODs / The GM / RFC
All Operational Departments
External Suppliers


Key Job Responsibilities:

Operations


To collect, process and consolidate daily Reception and F&B Banking and ensure all documentation is filled prior to collection from G4S.
Daily checks to be done for all Cash Refunds
To check Paid Outs daily for authorisation
To prepare and control the change and Float requirements for Front Office and Outlets in the Hotel
To undertake surprise float counts monthly in Reception and all F&B Outlets
To audit, prepare and issue Cashiers float counts daily
To ensure all Cashiering related discrepancies are dealt with promptly
To issue, control and reconcile all Petty Cash payments
To ensure all foreign currency exchange has relevant backup, according to Money Laundering requirements; if applicable
To Check, investigate, post corrections, balance and compile a reconcilaition consolidated report for Credit Cards daily
Daily check and log all Credit Card Refunds
Reply to all Disputed Credit Card queries in time provided by Bank.
Daily prepare and issue the Daily Management Report to all HODs of the Hotel
To check and prepare summary sheet for the Daily Revenue Allowances, Voids, No Sales, Complimentary & House Rooms for authorisation from relevant Exec Managers
To check if all Revenues have been posted to the correct Revenue Streams
On a monthly basis – check, process and ensure gratuities & incentives are authorised by the relevant Managers


Credit Control (Accounts Recievable)


To check Sales Ledger invoices for accuracy, i.e. correct rate, Company / Travel agent name, address and ensure that all relevant information and backup is attached.
All Invoices need to be sent either by post or email within 5 working days of them being City Ledgered.
All Sales Ledger queries received from Guests and Companies to be dealt with on the day received.
Create and process concessionaire invoices as well as credit notes as and when required.
To administer and communicate the process and requests of "new" client set ups on Opera.
Check, create & send Airline Invoices / summaries to Airlines as agrred.
Hold weekly meeting to monitor that Paymasters (One Accounts in Guest Ledger) are being closed off on a timely basis


Performance Indicators:


To meet deadlines set
To ensure all archiving is done in a systematic manner, adhering to PCI and GDPR laws
Operate at optimum efficiency to meet business needs, follow Standard Operating Procedures and exceed statutory requirements in respect of health, safety and financial reporting standards.
Excellent inter-departmental & communication and co-operation
Demonstrate flexibility and ability to deal positively with new trends and changes.


Self-Management:


Comply with hotel rules and regulations and provisions contained in the employment handbook.
Comply with company grooming and uniform standards.
Comply with timekeeping and attendance policies.
Actively participate in training and development programs and maximise opportunities for self- development.


Health Safety & Security:


Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
Familiarisation with emergency and evacuation procedures.
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Maintenance Manager and the Culture Coach.


General:


Comply with the company corporate code of conduct at all times.
Familiarisation with our winning ways which link to the desired behaviours that we expect all our employees to display.
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
Desire and ability to improve your knowledge and abilities through on-going training.
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
Pro-actively pursue all practices in-line with company environmental initiatives.


The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests needs is required by all employees.

Chef de Partie

Up to £32,000 per annum

40hrs per week + Service Charge

All the perks you deserve:

• Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.

•Access to 50% off at Hyatt Restaurants & Bars worldwide.

• Team meals on duty, cooked by our top chefs.

• *Recruit a Friend scheme - £350 in your pocket.

• Keep your vibes positive with free counselling sessions through our health plan.

• Access to Free Medical healthcare plans.

•Workplace pension scheme.

• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.

• Continuous learning & development opportunities.



What you will do as a Chef de Partie at Hyatt Place London City East

Join our dynamic team as a Chef de Partie at our Sicilian Restaurant , where we prioritize a restaurant focus and thrive on delivering exceptional dining experiences. Working alongside a small team of passionate chefs, you'll play a pivotal role in running breakfast, lunch, and dinner services with precision and flair.

In this fast-paced environment, you'll thrive under pressure, demonstrating strong communication skills to ensure seamless coordination across departments. Your expertise in people management will empower you to lead and inspire the kitchen team, fostering a collaborative and high-performing work culture.

If you're a dynamic, sociable individual with a passion for culinary excellence and a desire to join a fun and vibrant team, apply today to embark on an exciting journey with us. Take the next step in your career, and we'll swiftly guide you through our streamlined recruitment process with just one stage, ensuring a prompt response to your application.

Next Steps: We're excited to hear from you! Apply now, and we'll be in touch to arrange an interview and welcome you into our culinary family.

Our Restaurant Brand - Sotto Cucina & Bar

Join our destination Kitchen & Bar. A contemporary and colourful restaurant, inspired by the food and culture of the island of Sicily. Experience the warmth of Mediterranean hospitality in the heart of East London. Our restaurant celebrates unashamedly the charm of Italian hospitality, with art laden walls, contemporary botanical spaces, colourful interiors, and a familial intimate service straight from the trattoria playbook.

Our restaurant & Bar, with its own private dining orangery and courtyard, brings together the fresh and vibrant tastes of Sicily cuisine, a glorious Mediterranean homage to Arabian-Italian fusion. Proudly partnering with some of East London’s top food & beverage suppliers, our very own aperitivo deli bar will showcase some of best sustainable Sicilian and British producers.

Pocket Square, Our roof top cocktail bar is a fashion statement, a flamboyant accessory, a uniquely flourished design, and unashamedly heritage.

PocketSquare Skyline Bar and Terrace is eccentrically local, outrageously striking and an alluring oasis that boasts unrivalled views of the city. Located on the ninth floor of the Hyatt Place London City East.



About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.