Total 55 fb tourism hospitality job vacancies in Australia

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Opening in Paris and Barcelona in Summer 2024 and we will open a new Miiro Hotel in London and two Miiro Hotels in Vienna in 2025.

Marketing Manager

This exciting role will play a pivotal part in the launch and execution of a new lifestyle brand, delivering ‘brilliantly considered stays’ in London.

Under the supervision of the global marketing team and working with the hotel GM, you will be the main marketing representative on the ground for London and will play a crucial role in the opening of a brand-new hotel in Earl's Court.

As Marketing Manager, you will be responsible for executing and implementing the marketing plan for our Templeton Garden, working closely with the global marketing team to execute seasonal rooms campaigns and food and beverage initiatives across a variety of channels.

JOB DESCRIPTION:


Create promotional materials for the hotel, restaurant and bar using systems including Adobe Creative Suite tools and Canva.
Support sales team with any sales collateral requests.
Update copy for the website and email marketing campaigns.
Be the point person on the ground for the local PR agency – assisting with press visits to the hotel, restaurant and bar.
Proactive outreach to local partners/companies to drive footfall to our food and beverage outlets and to generate engaging programming in our spaces.
Proactively suggest new promotions and partnerships for F&B outlets and the hotel. Manage promotional calendar and analyse and report on campaign performance.
Partnerships: Confident to be the on the ground individual to coordinate hotel partnerships with unique brands that fit with our values to create a real community, and which give guests an authentic experience, true to the neighbourhood of Earl's Court.
Oversee monthly curated events at the hotel – whether it be literary talks, art exhibitions, bar takeovers etc., providing opportunities for data capture and database building.
Social Media Management: Ability to manage content creation and the social strategy for our channels and platforms (together with our PR agency). Assisting in increasing engagement, followers and brand awareness.
Photography: Oversee photoshoots, whether it be liaising with photographers or capturing the content yourself, as well as effective communication internally to ensure overall success of marketing initiatives.
Collaborate with internal teams: Working closely with the individual hotel teams – sales, revenue management and operations so that marketing initiatives are aligned with overall business objectives.
Reporting and analysis: Ability to analyse marketing campaigns/promotions and their success.




KEY SKILLS AND COMPETENCIES:


At least 3 years in a similar position, ideally within the hospitality industry.
Proficient with Adobe Creative Suite tools and Canva.
Creative with a can-do attitude.
Solid attention to detail.
Demonstrates self-confidence, energy and passion.
Ability to thrive in a fast-paced environment and work under pressure.

Night Receptionist/GSR - Staybridge Suites, Liverpool.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional – focused on getting the basics right, each and every time.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:


To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls
Action early morning calls at the time specified and to the standards laid down
The preparation of Room Service orders and service to the rooms when required
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
To have a thorough knowledge of and adherence to the law with regards to the following company regulations
The preparation of hot food
Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position


WHAT YOU SHOULD BRING:


You must be available to work between the hours of 11pm and 7am with a flexible approach to nights worked as the role will include weekends.
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services


WHAT WE OFFER:


Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hour/week
EXCELLENT COMPANY BENEFITS:
Competitive salary and package
Exclusive employee discounted rate to IHG and Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan


Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Job Location - Courtyard By Marriott London City Airport

Job Description

Job Title: GSR Team Leader

Reports To: Front Office Manager

Indirectly Reports To: Operations Manager

Job Scope

Assist in the management all aspects of the Front Office (for example guest registration, concierge/ porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


Hotel Senior Management Team
Heads of Department
Brand Team
Key internal and external stakeholders
Cycas Hospitality Team
Competitors


Key Job Responsibilities

Revenue:


Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Display a pro-active and consistent approach to stock control, cost control and cash control
Be actively involved in executing revenue strategies and sales initiative by being an integral part of the rooms division team


Cycadettes:


Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance



Educate and train team members in compliance with national and local laws and safety regulations
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Ensure staff are properly trained on systems, security and cash handling procedures and service and quality standards
Ensure the Front of House team are developed to provide a hospitable service in line with brand standards
Ensure the Front of House team are aware of hotel availability and take every opportunity to maximise room sales
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Actively develop your team’s awareness of revenue capture and resolving positing errors and guest queries relating to charges, in order to protect revenues


Guest Experience:


Ensure Front Office staff provides guests with prompt service, professional attention and personal recognition
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the Front of House and public areas and take immediate actions to correct any deficiencies
Ensure communication procedures are effective and efficient on a day-to-day basis so that service standards are not compromised


Responsible Business:


Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on telephone procedures and serve as a central communications point during emergency/crisis situations
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
To have a full understanding of all systems and programmes e.g. Marsha, Opera etc
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible



Develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Front Office Manager for the enhancement of customer expectation
Perform other duties as assigned


Accountable for:

Self-Management

Customer Service

Health Safety & Security

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests is required by all employees.

F&B Supervisor

Moxy & Residence Inn Slough, SL1 1GZ

We can offer you a great opportunity to learn and grow as the newest member of our Food & Beverage team!

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver POSITIVELY OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a dynamic, confident, and ambitious new Food & Beverage Supervisor for our fabulous Moxy and Residence Inn Slough!

We are the first dual branded property in Slough; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite! Our guests (the Maximisers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Slough, London, Windsor and surroundings!

#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters! The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best purposeful hotel experience for the most selective of smart self-reliant business travellers, then please read on as you’re somebody we want within our Moxy and Residence Inn team.

YOUR CORE PURPOSE WILL BE:

Deliver F&B service of a high standard and in accordance with departmental standards and procedures.

Develop departmental standards and procedures to promote sales and beverage creativity and profit.

Delivers daily briefings and attends other food and beverage meetings as scheduled.

Prepares for service by ensuring the departments equipment are clean, outlet is ready for service and guest comfort.

Carries out effective service by ensuring all staffs are aware of their roles and responsibilities.

Take appropriate action to resolve guest complaints and concerns.

Train food and beverage assistant in basic beverage knowledge and beverage service.

Complete spillage report and submit to line manager at the conclusion of each shift.

Assist F&B manager to source and review entertainment as appropriate.

Design promotional material which is aimed at increasing revenue, covers and profit for bar with the approval of line manager.

WHAT YOU SHOULD BRING:

Previous experience within a similar role within a hotel environment

Strong background in food and beverage outlets, restaurants.

Strong communicator and team management skills

Organizational skills with ability to meet deadlines

Ability to work in a dynamic, fast moving, and demanding environment

IT Literate

Fluency in English

EXCELLENT COMPANY BENEFITS


Competitive Salary and package
Exclusive employee discounted rate to Cycas hotels
Continuous paid Training and Development opportunities
Free Healthcare plan


Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we have created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Finance Manager will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Fianance Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Fianance Manager and join our team!

Salary: Up to £27560 + Service Charge*

All the perks you deserve:


Specific monetary incentive schemes for upselling from the day you start!
Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels & our growing Cycas Hospitality Hotels worldwide.
Free Meals on duty
Fun wellbeing days and employee engagement calendars
F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
*Recruit a friend scheme - £350
Uniform Provided.
Workplace pension scheme.
Continuous Learning & Development opportunities with a personalised development plan


About Hyatt Place - London City East

The 280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.

How will you shine!

The Front Office Team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make them stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
Becoming a brand ambassador, embodying the ethos and culture values.
Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.
Ensuring that all guests have the appropriate credit facilities established.
Handling all payment transactions and billing
Assisting guests during their stay and handling guest needs
Maximising revenue opportunities through up selling
Providing all required information about the Hotel, available services, and facilities.


What are we looking for?

We are looking for a fun and creative team player. Ideally you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for all guests, you will have a warm, people-oriented demeanour, a team-first attitude, Positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, the ability to stand, sit or walk for extended periods of time across a work shift.

INTERESTED: take your next steps, apply today, and start your journey with Cycas Hospitality and Hyatt Hotels (Conditions apply).

* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata basis. *Service charge terms and conditions apply.

About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom. ***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

Room Division Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, Assistant Front of House Manager, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.





Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Room Division Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Room Division Manager and join our team!

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

Maintenance Manager duties will include:


Lead and manage the maintenance team to ensure efficient operation of the hotel's physical infrastructure.
Develop and implement a comprehensive preventive maintenance program.
Oversee all maintenance activities, including plumbing, electrical, HVAC, and carpentry.
Ensure compliance with health and safety regulations and hotel standards.
Conduct regular inspections of hotel facilities to identify and address maintenance needs.
Coordinate with external contractors and service providers for specialized repairs and projects.
Manage the maintenance budget, including forecasting and controlling expenses.
Maintain accurate records of maintenance activities, including repairs, inspections, and service requests.
Respond promptly to maintenance requests from guests and staff, ensuring minimal disruption to operations.
Develop and implement training programs for the maintenance team to enhance skills and knowledge.
Work closely with the General Manager and the Regional Property Director to plan and improvement projects.


Qualifications:


Proven experience in a maintenance management role within a hotel or similar environment.
Strong knowledge of building systems, including plumbing, electrical, HVAC, and carpentry.
Excellent understanding of health and safety regulations and best practices.
Exceptional leadership and team management skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple projects and priorities effectively.
Proficiency in maintenance management software and Microsoft Office applications.
Excellent communication and interpersonal skills.
Relevant technical certifications or qualifications are desirable.


What do we offer:

Our Maintenance Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Maintenance Manager and join our team!

Night Porter - Four Points by Sheraton, Edinburgh Haymarket.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that is all about catering to our business and independent traveller audience. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:


To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls
Action early morning calls at the time specified and to the standards laid down
The preparation of Room Service orders and service to the rooms when required
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
To have a thorough knowledge of and adherence to the law with regards to the following company regulations
Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position


WHAT YOU SHOULD BRING:


Available to work between the hours of 11pm and 7am (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multitask
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services


WHAT WE OFFER:


Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hour/week
EXCELLENT COMPANY BENEFITS:
Competitive salary and package
Exclusive employee discounted rate to Marriott and Cycas hotels (e.g.-book a lavish £70/night stay in the Maldives or a fancy £65/night stay in Paris!)
Continuous paid training and development opportunities
Free healthcare plan, paid for by Cycas (with options to upgrade)


Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

ABOUT US:

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We recently opened our new Miiro hotels in Paris and Barcelona and we will be opening a new Miiro Hotel in London and two properties in Vienna in 2025.

ROLE OVERVIEW (maternity cover):

This exciting role will play a pivotal part in the launch and execution of a new lifestyle brand, delivering ‘brilliantly considered stays’ across 10 locations in Europe.

Working under the direction of the Marketing Director, we are looking for a passionate and strong Senior Marketing Manager to help lead the marketing team, coordinating the launch plan of the brand, the individual hotels, and their F&B outlets.

This is a unique position in shaping the launch of a brand from scratch.

You will develop the programming and partnerships for each hotel alongside the dedicated local and global PR agencies and will ensure Miiro’s objectives and goals are developed and implemented.

JOB DESCRIPTION:

MARKETING & BRAND STRATEGY

Marketing Strategy: To guarantee success in this role, the candidate needs to have a good understanding of how to develop, execute and deliver a strategic marketing plan for the launch of the brand, individual hotels, and the respective food and beverage outlets. You will help to develop marketing campaigns and initiatives, creating budgets and timelines, and coordinate with the internal teams to ensure successful implementation. You will need to have a self-directed drive to seize opportunities for commercial growth.

Brand: Be a brand ambassador for Miiro as well as a strong leader who embodies our values and commitment to our team. Ensure that when executing our marketing strategy, all channels have brand consistency, are aligned in achieving ROI and raise awareness of the brand, hotels, and F&B outlets.

Collaborate with internal teams: Working closely with the individual hotel teams – sales, revenue management and operations to ensure marketing initiatives are aligned with overall business objectives.

PROGRAMMING & PARTNERSHIPS

Partnerships: Proactively suggest new promotions and partnerships for F&B outlets and the hotel. Manage F&B calendar of events and promotions plus analyse and report on campaign performance. Oversee photoshoots.

Programming: Plan and execute a range of events across the brand pillars, providing opportunities for data capture and database building. Collaborate with the wider marketing team to develop promotional materials and sales tools that support the programme and content strategy.

Evaluate and present new opportunities across existing and emerging digital platforms for collaborative campaigns.

DIGITAL & SOCIAL MARKETING

Working closely with the Director of Marketing to creatively approach the design and delivery of strategic campaigns, including creative development, social media, email marketing, paid advertising and website landing pages.

Website: Manage and maintain the websites, ensuring all content is optimised to meet business objectives.

E-Marketing: Oversee the newsletter calendar, producing engaging content for maximum return.

Social Media Management: Help to manage social media channels and plan relevant content for each hotel and the overarching brand, together with the agencies and in accordance with brand guidelines. Assist in increasing engagement, followers and brand awareness.

Reporting & Analysis: Demonstrate solid ability to report on web and digital activities alongside strategic recommendations.

KEY SKILLS AND COMPETENCIES:


Minimum 5+ years’ experience in a similar role.
Experience in F&B marketing (restaurants and bars).
Fluent in English and French.
Solid attention to detail and time management skills.
Strong written and communication skills.
Analytical approach to problem solving.
Knowledge of reporting tools like Google Analytics, plus design programmes like Indesign and Photoshop.
Demonstrates self-confidence, energy, passion and the ability to motivate others.
Ability to thrive in a fast-paced environment and work under pressure to meet deadlines.
Openness to travel to the different European cities.

Located in the heart of central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located a stone’s throw from Covent Garden and Soho.

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile, and training and developing talent to create genuine and caring teams who come to work to have fun.

Salary: £28,392.00 + Healthcare Plan + Benefits

How will you shine!

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full-service operation, then please read on as you’re somebody we want within our Lincoln Suites team.

Lincoln Suites offers guests a unique experience from traditional hotels. With us you will find somewhere that feels like a home. All our rooms are Suites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager.

The Front of House team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make their stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

About The Role


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.
Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Carry out security checks at regular intervals with special emphasis on security, fire and safety.
Check hotel guests in and out and assist with luggage when required.
To operate the hotel switchboard and deal with all internal and external calls, according to procedure.
Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
Actioning of early morning calls at the time specified and to the standards laid down.
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary.
To complete all relevant training as and when required.
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law with regards to the following company regulations:

Fire regulatins and night time evacuation procedures
Health and Safety regulatins
First aid prcedures




What are we looking for?

About You


The ability to work unsupervised and strong communication skills are key for this role.
You have previous experience within a similar role within a hotel environment.
You are always striving to deliver a great service for our guests
You are proactive and can complete tasks efficiently and follow up where necessary.
You are passionate about hospitality and standards.
You have a keen eye for details.
You posses excellent organisational skills.
You remain calm whilst working under pressure.
You have previous experience with MEWS and Opera PMS preferred but not essential..




Great Company Benefits and Excellent Culture:


Competitive Salary £28,392.00 per annum
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
Great workplace atmosphere !




We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a SMILE!

***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

As Guest Relations Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.


Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Guest Relations Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Guest Relations Manager and join our team!

Food & Beverage Supervisor Job Description

Food & Beverage Supervisor

Location: London, Greater London, United Kingdom

Salary: £24,500 per annum

Employment Type: Full-time, Permanent

Job Summary

As a Food & Beverage Supervisor at Cycas Hospitality, you will be responsible for overseeing the day-to-day operations of our food and beverage services. This includes managing staff, ensuring customer satisfaction, and maintaining high standards of quality and cleanliness.

Responsibilities


Manage and supervise food and beverage staff, including training, scheduling, and performance management
Ensure customer satisfaction by addressing complaints and resolving issues in a timely and professional manner
Maintain high standards of cleanliness and hygiene in all food and beverage areas
Monitor and control inventory levels, including ordering supplies and tracking usage
Assist with menu planning and pricing strategies
Ensure compliance with all health and safety regulations


Qualifications


Previous experience in a supervisory role in the catering and hospitality industry
Excellent communication and interpersonal skills
Strong organizational and time management skills
Knowledge of food and beverage operations, including inventory control, menu planning, and pricing strategies
Ability to work in a fast-paced and dynamic environment
Flexibility to work evenings, weekends, and holidays as required
Degree or diploma in hospitality management or related field preferred


Benefits


Competitive salary and benefits package
Opportunities for career growth and development
Discounted rates at Cycas Hospitality properties
Employee recognition programs
Health and wellness programs

Senior Group Sales Executive

All the perks you deserve:


Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.
Access to 50% off at Hyatt Restaurants & Bars worldwide.
Team meals on duty, cooked by our top chefs.
Recruit a Friend scheme - £350 in your pocket.
Keep your vibes positive with free counselling sessions through our health plan.
Access to Free Medical healthcare plans.
Workplace pension scheme.
Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
Continuous learning & development opportunities.


Key Responsibilities:

Join our dynamic team as a Senior Group Sales Executive , where teamwork and collaboration are key! In this role, you'll work closely with various departments, focusing on converting and handling incoming inquiries. Unlike traditional reactive roles, you'll leave the contracting, planning, and payment tasks to the Reservations team, allowing you to focus on moving on to the next business opportunity.

You'll also be responsible for distributing leads that exceed our guidelines or fall within the portfolios of our Sales Managers and Directors of Sales. Additionally, you'll play a crucial role in generating new business from our own platforms, databases, and historical data, optimizing existing opportunities while our sales team is out creating new demand. This position is ideal for a proactive in-house seller looking to excel in conversion and drive business growth.


Handling Enquiries: The role is responsible for:

Responding to group enquiries from all platforms (CVENT, HOTELPLANNER, MYEVENTSCHANNEL)
Managing enquiries from shared inboxes
Qualifying leads
Follow-up and conversion
Upselling on existing business (F&B, upgrades, M&E services)


Supporting SM & DOS: The position will assist with:

Monitoring enquiry funnels, generating reports, and tracking tentative bookings
Supporting SM in deploying local tactics and managing a small portfolio of MICE & GROUP agents for new business development


Demand Generation: Using on-site tools, the role will prospect new business from:

CVENT PLANNER and other business development tools
Past/lost business and cross-property business from other Hyatts/Cycas
Market research projects as directed by SM (e.g., prospecting new contacts at local universities)


Platform Management: The role will also update offers on all platforms and listings, manage the local database, and help generate demand from existing channels.
Building Relationships: The candidate will build rapport with agents, frequent clients, event organizers, and sales teams from sister properties.

Post Stay Survey, forward thinking approach to understand what went well or wrong during their stay and set foundations for future business.




Why Join Us

About Hyatt Place London City East

Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district.

We are an award-winning hotel with a strong compromise on leaving our planet better than we found it. We pride ourselves on delivering not only exquisite culinary experiences but also fostering a connection with our community and the environment. Our commitment to sustainability, local art, and music sets us apart, creating a unique atmosphere that attracts guests from all walks of life.

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

As the Housekeeping Supervisor you will take the ownership of our 102 rooms at Hotel Indigo and 85 suites at Staybridge Suites.

You will work alongside the Housekeeping Manager to ensure smooth operations of the department.

Your duties will include:


Supervise and lead a large team of Room Attendants
Organise and delegate duties to the team
Inspect rooms, enhance your attention to detail to ensure high cleanliness standards
Use our rooms management system Opera to access housekeeping reports, update rooms status and log maintenance issues
Support and motivate the team to ensure rooms are cleaned according to our standards, procedures, and time limits.
Provide feedback to Room Attendants to enhance the quality of their work
Collaborate with our Front Office team to ensure rooms are updated on time and attend guest requests
Communicate effectively with our maintenance team to ensure any maintenance issues are resolved before guests’ arrival
Be involved in recruiting and training new talent for our team
Support to clean rooms if required


We are looking for an enthusiastic, motivated, and hard-working individual to join our team!

Ideally you will have experience of working in a dynamic environment and work well under pressure.

To be successful in this role you will have experience in Housekeeping and Hospitality operations.

Supervisory experience is desirable but not essential as training will be provided.

We offer £12.13 and a 40hrs contract!



We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

• **Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe and we are delighted to add Quest to our portfolio***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

**All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom