Total 4 information analyst job vacancies in Coventry, Warwickshire, CV1 3BH

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

As a Coventry City Council desktop engineer, you will be part of the End User Device team, supporting over 5500 corporate users across a range of business applications, and a range of hardware; Laptops, mobiles, tablets, meeting rooms, MFDs etc. We also provide support and services a significant number of schools, Adult Education sites and public libraries; as well as ad hoc events such as the Godiva festival and elections.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

As a Desktop Support Analyst, you will be working with a team of experienced desktop analysts in a multi-site environment, supporting corporate council staff, schools, adult education, libraries, and extended learning centres. There is an expectation that site visits will be undertaken in this role when required, so a driving license is desirable.

You will be responsible for; imaging, installing, and configuring computers, mobile and tablet devices, diagnosing hardware and software faults, supporting AV kit, printers, software installation & deployment, fulfilling requests and resolving technical issues remotely or in person on a site visit.

You will work in a demanding ITIL service environment, ensuring completion of work to agreed quality and timescales. There is also the opportunity for further development by contributing to project implementation, such as SCCM, Intune, Office 365, Windows 10/11.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are looking for a motivated, passionate, and committed person to work in our End User Device team, who will provide support and on-going maintenance of the Coventry City Council estate, our education and library services, through to ad-hoc events such as the Godiva Festival.

Prior experience working in a desktop support role is desirable, but most importantly you must be a logical thinker, have a desire to learn, and be a good communicator with excellent customer service skills. On the job training will be provided to enhance & grow your technical skillset.

You will be working alongside other IT and business teams to ensure all assets, access, security, and changes are consistently managed in line with Council policies.

Essential Skills:

• Providing great service to stakeholders of all levels

• Good working knowledge of Windows 10/11, and Office 365

• Exceptional troubleshooting, diagnostic and triage skills

• Excellent communication & documentation skills

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): TBC

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.

Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.

If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.

We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We're currently looking for a Cyber Security Analyst on a full time, permanent basis. As part of the Cyber Security Team the Cyber Security Analyst will have an overarching objective of protecting the Council and its data from cyber threats.

Day to day tasks will involve:- investigating security alerts and providing incident response, handling customer requests and utilising multiple security systems.

Some examples include:- Microsoft security portals (covers multiple domains), Motion (service desk), Mimecast (email), Smoothwall (Webfiltering), Fortigate (firewalls), Vectra (NDR) and Azure Sentinel (SIEM), Vulnerability Scanning (Nessus).

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 5th/6th November 2024

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Coventry City Council’s Digital service is a busy, vibrant, and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city, and external partners.

As a Coventry City Council Desktop Support Analyst, you will be part of the End User Device team, where no two days look the same and you’ll be involved in a wide range of tasks supporting both internal and external customers.

Of particular emphasis is our work in digital inclusion with the #CovConnects programme. We are embarking on a new proof of concept programme, whereby we explore digital reuse, repair, and recycling for both Coventry City Council and partner devices, following circular economy approaches to reduce digital inequalities in Coventry. This programme will be vital to support the sustainability of the #CovConnects Device Bank and help Coventry tackle e-waste as part of our One Coventry values and involvement in the Coventry Climate Change Board.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

2x Full time Fixed Term (12 months – externally funded) Desktop Support Analyst roles.

As a Desktop Support Analyst, you will be working with a team of experienced desktop analysts supporting corporate council staff, as well as working in partnership with external recycling partners, the NHS/ICB and Warwick Manufacturing Group. There is an expectation that site visits will be undertaken in this role when required, so a driving license is essential.

You will be responsible for:

• Data erasure of NHS and corporate devices,

• reimaging, installing and supporting Windows applications,

• Configuring laptops, mobile and tablet devices,

• Diagnosing minor hardware and software faults,

• Managing small repairs

• Providing ad-hoc hybrid meeting room A/V support to users, ,

• Printer support

• Software installation & deployment,

• Supporting the operational elements of our existing #CovConnects Device Bank,

• Supporting internal windows operating systems and hardware refresh programmes.

• Fulfilling requests and resolving technical issues remotely or in person on a site visit.

You will work in a demanding ITIL (Information Technology Infrastructure Library) service environment, ensuring completion of work to agreed quality and timescales. There is also the opportunity for further development by contributing to project implementation, such as SCCM, Intune, Office 365, warranty and repairs of digital devices and Windows 10/11 updates/roll outs.

If you aren’t sure or have some questions, we’d be happy to talk to you; call Jas on 02476 971 051 for an informal conversation during office hours. 

Closing date is Midnight Tuesday 13th August 2024, successful candidates will be invited to an assessment and competency-based interview.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are looking for two motivated, passionate, and committed people to work in our End User Device team, who will provide support and on-going maintenance of the Coventry City Council estate, supporting awareness and engagement activities relating to digital recycling and the circular economy.

Prior experience working in a desktop support role is desirable, but most importantly you must be a logical thinker, have a desire to learn, and be a good communicator with excellent customer service skills. On the job training will be provided to enhance & grow your technical skillset.

You will be working alongside other IT and business teams to ensure all assets, access, security, and changes are consistently managed in line with Council policies.

Essential Skills

• Providing great service to stakeholders of all levels

• Good working knowledge of Windows 10/11, and Office 365

• Exceptional troubleshooting, diagnostic and triage skills

• Excellent communication & documentation skills

Desirable Skills

• Previous desktop support experience

• SCCM/Intune: imaging, software packaging & deployment

• Mobile Device Management experience

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

As a Coventry City Council desktop engineer, you will be part of the End User Device team, supporting over 5500 corporate users across a range of business applications, and a range of hardware; Laptops, mobiles, tablets, AV kit, MFDs etc. We also provide support and services a significant number of schools, Adult Education sites and public libraries; as well as ad hoc events such as the Godiva festival and elections.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

As a Desktop Support Analyst, you will be working with a team of experienced desktop analysts in a multi-site environment, supporting corporate council staff, schools, adult education, libraries, and extended learning centres. There is an expectation that site visits will be undertaken in this role when required, so a driving license is desirable.

You will be responsible for; imaging, installing, and configuring computers, mobile and tablet devices, diagnosing hardware and software faults, supporting AV kit, printers, software installation & deployment, fulfilling requests and resolving technical issues remotely or in person on a site visit.

You will work in a demanding ITIL service environment, ensuring completion of work to agreed quality and timescales. There is also the opportunity for further development by contributing to project implementation, such as SCCM, Intune, Office 365, Windows 10/11.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are looking for a motivated, passionate, and committed person to work in our End User Device team, who will provide support and on-going maintenance of the Coventry City Council estate, our education and library services, through to ad-hoc events such as the Godiva Festival.

Prior experience working in a desktop support role is desirable, but most importantly you must be a logical thinker, have a desire to learn, and be a good communicator with excellent customer service skills. On the job training will be provided to enhance & grow your technical skillset.

You will be working alongside other IT and business teams to ensure all assets, access, security, and changes are consistently managed in line with Council policies.

Essential Skills:

• Providing great service to stakeholders of all levels

• Good working knowledge of Windows 10/11, and Office 365

• Exceptional troubleshooting, diagnostic and triage skills

• Excellent communication & documentation skills

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): Week commencing 22nd January

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme