Food & Beverage Assistant

Champneys Eastwell Manor

Our Food and Beverage Assistants have a complete working knowledge of the menus, menu ingredients and what is available for that day.

In this role you will provide consistent levels of excellent service, you will be courteous, professional, and have a passion for what we do. You will help to drive sales within the F&B department while being an ambassador for Champneys.

Some duties and responsibilities include;

• Ensuring the F&B area is well presented, inviting and to the to the standard our guests expect
• Have a full and sound knowledge of dietary needs
• Ensuring all literature available for our guests and have sound knowledge on calorific values and basic nutrition in order to advise guests on their menu choices
• Having a complete knowledge of all food & beverage menus enabling you to help with any guest queries
• Taking reservations, orders, delivering ordered Food & Beverages
• Maintaining a clean working and dining area and maintain cellar areas in a clean, safe and hygienic condition to ensure quality of wet products.
• Prepare restaurant & bar areas for service in accordance with Company standards and procedures.
• Serve guests with drinks and meals in accordance with Company and hotel standards and procedures and taking every opportunity to upsell.
• Rotate bar stocks and maintain sales displays according to Company and hotel guidelines.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Receptionist

Champneys Eastwell Manor

Role Objective

To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always Demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation.

This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess.

We only have one opportunity to create a first impression, make sure it counts.

Some Responsibilities include

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
• Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
• When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
• Monitor CCTV to ensure the safety of bathers in the pool and other areas.
• Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
• Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
• Where guest walks are in place, support / lead these where required.
• Close any open folios and settle classes on the system.
• Upsell additional services and items, manage columns to ensure yield management.
• Assist in the scheduling of Spa colleagues and services.
• Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
• Ensure full knowledge of residential, day packages and services.
• Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Senior Therapist

Champneys Eastwell Manor

Our passion is health and wellbeing and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in house trainers that are there to ensure you reach your full potential and progress with us.

As a Senior Spa Therapist, naturally you will be passionate and friendly, whilst providing first class service delivering the highest standard of therapeutic, holistic and wellbeing treatments. You will be confident with facials, massages and nail treatments.
Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.
We offer state of the art facilities within all of our resorts and hotels, boasting modern and stylish Spa’s.

Some duties and responsibilities include;

• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.

• To follow Champneys protocols and training programmes ensuring you are offering the best service to our guests.

• To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.

• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day.

• To adhere to Health and Safety regulations by using safe work practices.

• To attend any appropriate training courses required for your therapist grade to be able to offer all treatment a senior therapist should be offering.

• To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

• To keep up to date with developments relating to the product ranges and any new treatments.

• To give professional advice to guests via talks and demonstrations, spa tours and promotional events in order to promote available treatments.

• To provide Ultimate client care to all of our guests, give them an unforgettable and lasting treatment experience.

• To maximise revenue opportunities in accordance to your targets and seek assistance if you need additional support or training.

• Recommend suitable homecare for our guests to be able to continue their results at home.

• Provide mentorship to more junior therapists, sharing knowledge and experience.

• To provide premier guests with skin consultation appointments along with a full home care prescription.

• Weekend working is on a rota basis.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Fitness Instructor

Champneys Eastwell Manor

With over 80 classes a week, the days are filled with fitness fun. You will be responsible for providing high end and exclusive personal training sessions, tailored made to our vast client base- this will include supporting with the development and delivering of our fitness programmes. You will also be expected to teach classes, such as indoor cycle, aqua, stretch and body conditioning to name a few.

Some duties and responsibilities include;

You will work alongside an efficient and experienced team to assist in the day-to-day running of the Department/ Health Club to ensure that our guests and members needs are met and they are provided exceptional customer service at all times.

As part of the team you will support the management of the daily running of the health club, ensuring all challenges are resolved in a quick and professional manner, and ensure the department is meeting its targets.

You will be confident and comfortable in providing feedback to support the development of the Wellbeing and Fitness team, feedback also extends top the development to our operating standards and procedures, we are part of an ever evolving industry, that’s why we like to keep our finger on the pulse.

We’ve mentioned you will be expected to teach classes both indoors and outdoors and provide personal training so you know your day will be made up delivering an array of classes, these support us on our mission to make our guests happier and healthier inside. Building your own knowledge and development is a big part of the Champneys brand.

You will exhibit good communication skills and deliver all/any department information to all guests, members and colleagues effectively and maintain discretion where appropriate. The guest experience we offer is of paramount importance to us, so we need to ensure you will be able to demonstrate great customer service and ensure you are polite, friendly and helpful at all times when interacting with guests and colleagues.

We require you to be qualified in at least one of the following:

• Exercise to music or equivalent group exercise certification
• Level 2 Gym Instructor certificate
• Level 3 Personal Training Certificate or Degree

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Assistant Wellbeing & Fitness Manager

Champneys Eastwell Manor

As the Assistant Wellbeing and Fitness Manager, you will play a key role within the Champneys family and will be responsible for assisting the manager in the day to day running of the fitness department and the club facilities with a personal interest in all club members and residential guests.

Some duties and responsibilities include;

• You will be a visible presence on the shop floor, carrying out classes, personal training sessions and educational talks as set by the Fitness Manager.
• You will maintain a clean, safe and welcoming environment for the enjoyment and welfare of guests and members in accordance with the Company’s health and safety policy and current legislation.
• Assist in designing the goals and objectives by implementing the necessary policies and procedures and communicate it to the staff members
• Review the staffing requirement with the manager and promptly hire fitness trainers and provide them with the necessary training
• Communicate with the clients constantly and understand their needs so that new programs can be designed to improve it
• Implement promotional club campaigns, sales initiatives and conduct personal training sessions that would be able to attract more clients, thus increasing the overall sales of the facility

As the Assistant Wellbeing and Fitness Manager, you will have significant previous leadership experience in a role in the fitness and wellbeing industry, providing high quality customer service. You will have an equivalent of a REPS 3 gym instructor qualification plus a minimum of one of the following: Group Exercise related qualification, Personal Training Award or Sports/Fitness related Degree.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Gift Voucher Sales Advisor

Champneys Head Office

Fixed Term October - January

We are looking for sales focused team member to be a champion of Gift Voucker [GV] sales throughout the Christmas period.

As a Champneys GV advisor you will champion our brand and create an exciting sales experience. Sharing knowledge and inspiring customers and creating an exciting environment to purchase our GV for a brand that they love.

Always leading from the front, you will take ownership of converting enquiries to purchases, offer excellent customer service, and create an exciting gifting experience to secure and maximise all revenue opportunities.

Some responsibilities include:

• Create brand awareness by actively connecting with our customers.
• Create and approachable, friendly, and exciting environment with colleagues and customers.
• Assist potential customers to purchase by promoting the Champneys brand and the redeemable options of the GV.
• Champion the brand in all areas, be knowledgeable on the business, products and locations.
• Support your line manager in creating a sales action plan that meets our GV Target and your personal target.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Spa Reservations Consultant

Champneys Head Office

This role is integral to the success of our revenue generation in Spa. We work in times of constant evolution and development, it is therefore an essential requirement that you remain to be knowledgeable and up to date on any promotions, changes and trends. This role focuses on outbound calls.

Key responsibilities

• An integral part of this role and the majority make up is making pre arrival calls, dealing with customer’s enquiries, upselling and customer service lead.
• Booking treatments and upgrading treatments.
• Sending out confirmations, usually via email.
• Working to sales targets and KPI’s.
• Email communications and follow ups.
• Be fully conversant in all spa treatment, promotions and capabilities.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Executive Chef

Champneys Eastwell Manor

As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing, our delicious food offering also reflects this. Our kitchen brigades are creative, imaginative and have a desire to provide outstanding, wholesome dishes to our guests.

Your main responsibility will be the overall management and running of the kitchen, creating a vision of inspiration and engagement whilst ensuring your team stay motivated and all food is prepared to the highest standards.

Other key responsibilities include;

• Supporting in the development of and design of the menu taking into account the nutritional requirement of the Champneys Healthy Eating Policy.

• Be fully conversant with all financial aspects of the role ensuring profitability, payroll and food controls whilst achieving maximum guest satisfaction.
• Building and maintaining a team that succeeds and achieves. Using your experience you will promote training, development and grass root recruitment.
• Communicate and educate all F&B colleagues in how your vision is achieved.
• Responsible for the hygiene standards of the kitchen.
• Engagement with all areas within the property ensuing they are aware of the vison and expectation of your area of work.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Restaurant Manager

Champneys Eastwell Manor

We have high standards and in-depth knowledge of our Food; you will ensure these standards are maintained and your team is consistently informed and motivated to deliver an exceptional service.

Some duties and responsibilities include;

• Be fully aware of all menu items and ensure that your team are fully briefed.
• Create a memorable experience for all your guests.
• Support with the profitability my maximising sales.
• Ensure you have a trained and informed team and they are motivated to achieve.
• Manage your aware of work in its entirety.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Assistant Restaurant Manager

Champneys Eastwell Manor

The role of Assistant Restaurant Manager is one that is the support mechanism to our Restaurant Manager, you will deputise in their absence, you will manage your team and inspire them to deliver a great service.

Our Assistant Restaurant Manager is the go-to for our F&B Team, they will come to you for guidance and reassurance, you will be on hand to do just that. They will look to you for exceptional service and will enjoy learning from your experience.

In your role of Assistant Restaurant Manager some of some of your responsibilities include:

• Have a full understanding of all menu items. Full training and tastings are provided, we want you to be successful in your role, we will furnish you with the tools to do a great job.
• Have an excellent knowledge of the preparation and content of all dishes on the restaurant menu and be able to advise guest when they are ordering, taking care to note special requests.
• Assisting in the day to day running the department and deputising in the absence of the Restaurant Manager.
• Be you and let your personality shine, our F&B team have great exposure to our guests, and they love to hear your recommendations.
• Be adaptable: we deal with many changes each day, this maybe a dietary requirement, table change or indeed any general query about their stay, we are here for every guest every time.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Kitchen Assistant

Champneys Eastwell Manor

As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing, you can be assured your area of work will be reflective of this. At Champneys we pride ourselves on the environment that we create.

Your main responsibility as a Kitchen Assistant will be to support our kitchen and food & beverage teams with ensuring all kitchen areas are clean and tidy, and all crockery and cutlery is prepared for the food & beverage team in order to ensure smooth running of service and provide a positive dining experience to our guests.

Some of the responsibilities of a Kitchen Assistant include;

• Ensuring all kitchen areas are kept clean at all times and that all walk through areas are kept clear of any obstruction and that floors are kept dry.
• Washing all kitchen equipment for the chefs and all crockery and cutlery for the restaurant service staff.
• Storing of all food deliveries as instructed on a daily basis ensuring that new stock received is rotated with old stock.
• Communicate effectively with all staff and departments to ensure the smooth running of the kitchen.
• Provide support with all resort non-food deliveries and distribution of received goods to relevant department.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Health and Safety Co-ordinator

Champneys Eastwell Manor

Reporting into the Maintenance Manager you will be responsible for supporting them in their day-to-day administration.

Some responsibilities as the Health and Safety Co-ordinator include:

• Raising Purchase Orders
• Supporting with Risk Assessment Administration
• Arranging contract support, this could include telephoning contractors to arrange scheduled visits or call outs
• Supporting with system uploads and record maintenance
• To support with all reasonable adminstrative duties

This role is part time and up to 20 hours per week. We are flexible around days and hours worked.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Fitness Instructor

Champneys Eastwell Manor

With over 80 classes a week, the days are filled with fitness fun. As a Fitness Instructor, you will be responsible for providing high end and exclusive personal training sessions, tailored made to our vast client base- this will include supporting with the development and delivering of our fitness programmes. You will also be expected to teach a range of classes.

Some duties and responsibilities as a Fitness Instructor include;

• Working alongside an efficient and experienced team to assist in the day-to-day running of the Department / Health Club to ensure that our guests and members needs are met, and they are provided exceptional customer service at all times.
• Supporting the management of the daily running of the health club, ensuring all challenges are resolved in a quick and professional manner, and ensure the department is meeting its targets.
• Teaching fitness classes, both indoors and outdoors, and provide personal training to make our guests happier and healthier inside.
• Exhibiting great communication skills and deliver all/any department information to all guests, members and colleagues effectively and maintain discretion where appropriate.

We require you to be qualified in at least one of the following:

• Exercise to music or equivalent group exercise certification.
• Level 2 Gym Instructor certificate.
• Level 3 Personal Training Certificate or Degree.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Food & Beverage Assistant

Champneys Eastwell Manor

Our Food and Beverage Assistants have a complete working knowledge of the menus, menu ingredients and what is available for that day.

In the role of a Food and Beverage Assistant, you will provide consistent levels of excellent service, you will be courteous, professional, and have a passion for what we do. You will help to drive sales within the Food and Beverage department while being an ambassador for Champneys.

Some duties and responsibilities as a Food and Beverage Assistant include;

• Ensuring the Food and Beverage areas are well presented, inviting and to the to the standard our guests expect.
• Having a complete knowledge of all food & beverage menus enabling you to provide accurate and enticing product descriptions including knowledge on dietary needs, calorific values, and basic nutrition to guests.
• Taking reservations and orders, and serve guests with drinks and meals in accordance with Company and hotel standards and procedures and taking every opportunity to upsell.
• Maintaining a clean working and dining area and maintain cellar areas in a clean, safe and hygienic condition in accordance with Company standards and procedures.
• Rotate bar stocks and maintain sales displays according to Company and hotel guidelines.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Porter

Champneys Eastwell Manor

With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors. Your main responsibility will be to provide ultimate customer service to guests and ensure the highest standards of customer care are maintained in line with company standards.

Other responsibilities as a Front of House Porter include;

• Checking in guests on arrival and complete the correct registration procedure including providing tours and explaining the welcome pack.
• Supporting both the Reception team and other areas to ensure that all guests are supported during their stay or visit.
• Demonstrating great customer service and ensuring you are polite, friendly and helpful at all times when interacting with guests and colleagues.
• You will have a high attention to detail, be available to work evenings and weekends and thrive working within a customer focused environment.
• Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform