Total 20 customer service job vacancies in central london london ec1a 9jr

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post holder will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

Key to this role is establishing and maintaining good working relationships with all services that have elective care programmes withing their portfolios.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 10 Dec 2024

We are looking for an enthusiastic and highly motivated operational manager to join our busy gynaecology team as a Service Delivery Manager.

The post holder will be joining a diverse multipdisciplinary team of clinicians and operational collegues.

The successful candidate will take a leading role in the day-to-day management of the clinics, including the new Single Point of Access, ensuring there are robust processes in place that enable clinic slots to be booked to optimum utilisation so that there are minimal DNA’s and cancellations and the correct patients are booked into each clinic.

The post holder will work closely with operational and clinical leads from the gynecological team, and will play a key part in supporting these teams to embed improved clinical pathways and service redesign initiatives in line with their clinical strategy.
You will be responsible for ensuring there are clear and transparent measures of success within the team, and for developing lines of communication both within the team and out into the organization that support effective dissemination of information and escalation.
You will line manage a Women’s Health Hub administrator, holding them accountable for meeting personal objectives and local and national targets, as well as supporting and nurturing them to develop their capabilities.

In return, we will develop your skills, knowledge and experience with formal and on-the-job training.

Your primary base will be the gynaecology offices in Whipps Cross Hospital. However, there is also flexibility for you to work from home where appropriate.

The Service Delivery Manager is responsible to the Project Manager for the overall performance of all aspects of the Single Point of Access and clinic management for the Women’s Health Hub. This position will be responsible for the day-to-day clinic management of these services to ensure that all patients are booked in accordance to the Trust Patient Access Policy.

The post holder will support the clinical teams to develop their services in accordance to their clinical strategy, ensuring efficient management of Women’s Health Hub clinics and wider gynaecology outpatient appointments. This will include Consultants, senior nursing and operational colleagues.

The post holder will be responsible for establishing and monitoring clear and transparent measures of success (KPIs) for the outpatient services, such as ensuring optimal utilization of clinics, reducing cancellations and decreasing the DNA rate whilst also ensuring a good patient experience that is safe and adheres to national and Trust guidelines.

You will support the directorate’s implementation of service improvement as appropriate and general development of services. You will pay a key part in supporting change as part of the review and improvement of care pathways alongside clinical teams.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Monday 2 Dec 2024

We are inviting applications to recruit Two substantive full-time consultant positions in the London Neonatal Transfer service. They will be joining a pro-active team with an excellent clinical reputation in providing a high-quality Neonatal Transfer service to the region. The consultant team delivers a high-quality service and use their knowledge and experience to lead and influence further development of the established London Neonatal transport service.


We are looking for applicants who can lead and develop innovative models of care which benefit the infants and their family. We anticipate that the successful applicants to be part of a strong team and complement the team in delivering high quality care to an extremely vulnerable group of patients and their families.

The pan London Neonatal Transfer Service is based at the Royal London providing both emergency and elective transfers within London and the Southeast. Primary duties will include leading the delivery of a high-quality neonatal retrieval service serving over 28 hospitals in the region, participating in service development and training of high functioning multidisciplinary staff. There will also be a responsibility to lead audit, service development and quality improvement

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

You will be employed by Barts Health NHS Trust and will be based at The Royal London Hospital and will be working towards ten programmed activities. Please see job description for further information.


This advert closes on Friday 6 Dec 2024

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.

You will also establishandoversee specific workstreams that are part of the Theatres Efficiency Group. A strong patient focussed attitude and a collaborative working approach is key.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Thursday 5 Dec 2024

We are looking for dedicated and highly motivated individuals to join our friendly nursing team and workin our HIV Networked service to Royal London Hospital.

We are a well established acute centre in inner East London with around a 1800 HIV patient cohort.

We are situated in a modern clinic at Newham University Hospital for Green way Centre (Sandalwood House) and Sir Ludwig Guttmann Centre in Stratford (previously at Whipps Cross).

In your role you will provide support to patients living with HIV infection at all stages under the supervision of Registered nurses.

A large part of this role will require you to undertake phlebotomy, for which training will be provided if needed. You will also be required, to offer an asymptomatic sexual health screening on both male and female patients, and again training will be provided in this area

We can offer you support in this interesting and challenging job including:

· Personal and professional development, including attending conferences

· Education and training opportunities to help you meet our nursing assistant competencies

· Friendly, supportive and progressive team

· Small friendly team, with the clinical support of experienced senior nurses.

The Health Care Support Worker is a member of the ward team who implements prescribed care and undertakes administrative as directed by the registered nurse to:

• Assists in the provision of high-quality patient care.

• Ensure the department is clean and well stocked.

• Participate in activities/projects that contribute to improved patient care or experience.

• The nursing Assistant is proactive in monitoring and anticipating patients needs within their boundaries.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.


This advert closes on Wednesday 20 Nov 2024

An opportunity has arisen within the Childrens and Young Persons Division to take up the position of Band 8a Service Manager. This is a permanent post.

The post holder will have the opportunity to work with a multitude of services in for of the largest providers of paediatric healthcare in the capital. The remit of the role contains a varied and comprehensive mix of operational, strategic, financial, performance and personnel management. It is ideal for any manager looking to broaden their experience and gain a well-rounded view of operational management.

The post holder will manage a number of services which are critical to the overall running of the Children’s Hospital and as such they will have a key operational role and will deal with day to day challenges as well as longer term planning and improvement programmes.

The Specialist Paediatrics Service Manager will work effectively as an integral member of the Paediatric leadership and be responsible for a multitude of managerial aspects with specialist paediatric services. The key areas of performance are:
• Operational management and leadership
• Performance management and national targets
• Financial management
• Service planning and development
• Governance including patient engagement and feedback
• Line management and development of staff

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.



“We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.”


This advert closes on Thursday 29 Aug 2024

An exciting opportunity has arisen to join the Children’s Division as a Service Delivery Manager for Paediatric ENT, Audiology, Ophthalmology and Retinoblastoma.

We are looking for a highly motivated individual with excellent interpersonal skills and experience in operational management to support the delivery of high-quality and efficient patient services. The successful candidate will also have experience in managing 18 week RTT pathways as well as experience in staff management.

This is an exciting time to join the team, with significant opportunities for development working across inpatient and outpatient areas as we look to rebuild and recover services as part of the NHS recovery strategy

This is a permanent position based at the Royal London Hospital.

The Assistant Service Manager is responsible to the Service Manager for the overall performance of the Paediatric ENT, Audiology, Ophthalmology and Retinoblastoma services . This position will be responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

Managing the Key Performance Indicators and demonstrating continuous improvement inpatientexperience,withparticularreferencetoabalanceddemandandcapacityplan,arekeyelementsoftheAssistantServiceManagerrole.

The Assistant Service Manager will support the clinical teams to develop the service inaccordance to their clinical strategy. This will include Clinical Directors, Consultants, and theAssociate Director of Nursing. They will support the Division’s implementation of serviceimprovement and general development of services and play a key part in supporting changeinsupportingclinicalteamsplanandreviewcarepathways.

You will look after and nurture the staff that you manage to help them to develop theirknowledgeand skillsandperformtoapre-determined level.

CommunicationisakeypriorityastheAssistantServiceManagerisresponsibleforestablishing and maintaining robust systems to cascade information, receive feedback andtakeappropriateactionwhere necessary.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Wednesday 11 Sep 2024

We are looking for an exceptional and experienced Service Manager to join our team at the Royal London Hospital (RLH). This post sits within one of the largest and most complex directorates in one of the largest and most complex Trusts in the country; this is both a challenging and exciting place to work. While we face the same financial and performance pressures as all NHS Trusts, we are undertaking significant projects to improve healthcare delivery through the We Improve programme.

You will work with the General Manager operationally for the internationally recognisedEmergency Department (ED) at RLH.You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical pathways. You will also lead a range of service development initiatives as well as working with and through your teams, colleagues, and peers to deliver directorate wide improvement.

Your ability to engage and lead teams through change and act as an operational ‘shop-floor’ manager will be vital. You will help to deliver a selection of productivity schemes and therefore will have good business management skills coupled with good financial knowledge.

You will be flexible, operationally strong, and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups.


TheServiceManagerisakeymanagement roleandisresponsiblefortheoperationaldeliveryofallaspectsoftheserviceareas.Keyaimsare:



· Providetimely,efficientandeffectiveoperationalservicemanagementsupportforEmergency Care and Trauma services,assistingtheClinicalDirector,LeadClinicians, Deputy Divisional managerandGeneralManagertoensurethat theseservicesareresponsive,innovativeandprovidedtothehighestpossible clinical andperformancestandards.

· Takeforwardagreedprojectstoimproveservicedelivery andpatientexperienceinkeyareas.

· Lead onensuringthat allperformance/qualitytargetsaremet.

· Problems solveasappropriate,anddevelopandimplementlastingsolutionsinconjunctionwithclinical colleagues.TobeakeymemberoftheDivisionalManagementTeam,takingfullresponsibilityforactionsandforkeepingother teammembersfullyinformedatalltimes.



Thepost holderwillmanageateamwithinthedivision.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.



“We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.”


This advert closes on Thursday 27 Jun 2024

This is an exciting time to be working at St Bartholomew’s Hospital, one of the 5 hospital sites amounting to the Barts Health NHS Trust – the biggest NHS Trust in the UK. St Bartholomew’s Hospital delivers specialist Cancer and Cardiac services from a state-of-the-art complex, set in the City of London. We are looking for a Service Manager role to work with General Managers, Clinical Leads and Divisional leadership team focused onthe management of Cardiology & Respiratory Services across the Barts Heart Centre. This role has the added opportunity to work across service for the Barts Heart Centre

We are looking for a dynamic Service Manager to provide effective operational management across Cardiac and General Imaging administration teams. This will include leading teams and effectively managing DM01, waiting lists, referral management, booking and scheduling processes and providing experienced team leadership. Important in this role is providing up to date and clear information to clinical teams and working collaboratively to review and embed effective processes that improve patient care and treatment.

This is a good opportunity for anyone seeking management experience as part of their personal development plans and welcome discussions around what support would be helpful in this role.



Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment..

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.




This advert closes on Monday 17 Jun 2024

It’s an exciting time at Barts Health as we work together as a group of hospitals to deliver an overarching surgical strategy and create Centre’s of excellence to support the delivery of improved outcomes for our patients.

We are looking for a highly motivated person who would like to join our exciting team as a Service Delivery Manager on a permanent basis within the General Surgery Team. The role will be Full Time (37.5 hours).

Reporting to the Service Manager, the Service Delivery Manager is expected to support with the Administrative team and Clinical leads to effectively deliver the integrated clinical, operation and financial performance of the agreed specialty.

The Service Delivery Manager for Surgeryis responsible to the Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of services to patients in accordance with targets, quality standards, controls, SOPs and resource constraints.



To manage the team of patient pathway coordinators within the POD, as well as other administrative staff within the POD and provide senior support and expert knowledge. The team leader will oversee all administrative and clerical processes to enable a high quality, effective patient focused service to be delivered. The post holder will ensure that Standard Operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operational and service development lead.

To lead the Key performance targets in your area, and demonstrate continuous improvement in patient experience with particular reference to a balanced demand and capacity plan, including utilisation of theatre and outpatient capacity.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Sunday 9 Jun 2024

We are looking to appoint a Service Manager for the Urology & Vascular department at Barts Health NHS Trust. The post will be based at the Royal London Hospital.

The Service Manager role demands excellent prioritisation and organisational skills, operational management, and a collaborative approach to ensure the smooth and efficient delivery of services.

The Service Manager works closely with colleagues across a range of staff groups to maintain high standards of operational and strategical delivery and patient care.
• In conjunction with the Urology & Vascular leadership teams, lead the delivery of a safe, efficient and effective patient centered service.
• In conjunction with theSurgerytriumvirate leadership teams, lead the delivery of a safe, efficient and effective patient centered service.
• Plan and manage the implementation of projects to modernise services and improve facilities and working practices to meet organisational and service delivery plans.
• On a daily basis with the senior nursing teams ensure efficient and effective operational delivery and compliance with organisational KPIs.
• Ensure strong financial performance against plans through the identification of problems at an early stage and the initiation of corrective action.
• Ensure effective communication systems are in place right through the department and between and across other relevant service groups and hospital teams, where relationships are key to the delivery of safe and effective care to patients.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

“We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.”


This advert closes on Tuesday 30 Apr 2024

This Service Manager post is a key position within the Division’s management structure, responsible for providing day-to-day operational management and support, alongside delivering and development improvement projects for patients and staff.

You will be operationally responsible for the service portfolio as well as providing Service -wide leadership on specific issues. You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical pathways. You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues and peers to deliver service improvement projects associated with services under your portfolio.

Reporting into the Associate General Manager for the division and working closely with the clinical director, named clinical leads and senior nurses you will ensure we deliver high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets.

The successful candidate will need to demonstrate:
• Recent experience of leading a multi-disciplinary team;
• Extensive knowledge of operational management;
• A track record of delivering successful service improvement;
• Robust budget management skills; and
• A positive, engaging and driven character

This is an excellent opportunity in a high profile organisation providing stretch, development and challenge for the successful candidate.

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Whipps Cross Site, Key aims are:
• Provide timely, efficient and effective operational service management support for all specialities within surgery, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Division’s Tier 3 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times

The post holder will manage a team within the Division.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.


This advert closes on Monday 29 Apr 2024

This Service Manager post is a key position within the Division’s management structure, responsible for providing day-to-day operational management and support, alongside delivering and development improvement projects for patients and staff.

You will be operationally responsible for the service portfolio as well as providing Service -wide leadership on specific issues. You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical pathways. You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues and peers to deliver service improvement projects associated with services under your portfolio.

Reporting into the Associate General Manager for the division and working closely with the clinical director, named clinical leads and senior nurses you will ensure we deliver high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets.

The successful candidate will need to demonstrate:
• Recent experience of leading a multi-disciplinary team;
• Extensive knowledge of operational management;
• A track record of delivering successful service improvement;
• Robust budget management skills; and
• A positive, engaging and driven character

This is an excellent opportunity in a high profile organisation providing stretch, development and challenge for the successful candidate.

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Whipps Cross Site, Key aims are:
• Provide timely, efficient and effective operational service management support for all specialities within surgery, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Division’s Tier 3 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times

The post holder will manage a team within the Division.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.


This advert closes on Monday 29 Apr 2024

The Tower Hamlets Persistent Pain service is a specialist community based pain service located within Bart’s health hospitals, providing for adults living with persistent pain. Our team of professionals offer effective treatment and strategies to help patients manage their pain and improve their quality of life.

An exciting opportunity has come available for an experienced clinical psychologist to join the expanding outpatient Therapies services and work collaboratively with the existing Clinical Lead of the Tower Hamlets Persistent Pain Service (PPS) multi-disciplinary team. The post holder will be jointly responsible for the strategic leadership of the Persistent Pain Service, working closely with the MDT pain service across Barts, the Head of Musculoskeletal Therapy, pain consultants, professional Lead for Clinical Health Psychology, commissioners, and user groups. The post holder will be responsible for the psychological provision within the service.

To provide strategic leadership to the persistent pain service within Tower Hamlets

To maintain a clinical caseload

The post holder will provide clinical, management and professional leadership to MDT staff at all levels within the persistent pain service, ensuring that care is delivered to a high standard and that the staff resource is managed effectively.

The post holder contributes to the on-going implementation of the Outpatient Therapy agenda, in close liaison with the Therapy Leads and Pain consultants. The post holder will also undertake the key functions in the attainment and monitoring of quality and clinical performance indicators and ensuring that any aspect of Directorate service delivery is underpinned by the patient and service user experience. The post holder will work in partnership with the Divisional leadership to ensure the operational delivery of the Divisional strategy for safer, cost effective quality care and support the divisional management team in developing the strategic direction and policy framework for the persistent pain service.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.



“We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.”


This advert closes on Thursday 4 Apr 2024

We are delighted to present an exciting opportunity for the position of Band 5 Administrator & Data Co-ordinator within the recently established Adult Critical Care Emergency Support Service (ACCESS).

ACCESS is an adult critical care transfer service focused on safe, consistent, compassionate, and expert-led transfer of critically ill patients across the capital. We work with London Ambulance Service NHS Trust (LAS), the London integrated commissioning boards and associated critical care networks to provide a transfer service for critically ill patients throughout London between 0800-2200, 365 days a year, with a future goal of transitioning to a 24-hour service.

We are seeking to appoint an experienced and highly motivated individual with excellent communication skills, a strong command of information technology and an interest in data. Knowledge of IPROC and rostering systems would be advantageous. A range of administrative experience is required, accompanied by confidence, composure, strong communication skills and flexible approach. Applicants must be comfortable working in a busy environment. Excellent customer service skills and a flexible work approach are paramount.

If you think you have the right skills and experience for this role and want to join our team.

For additional information or to arrange an informal visit, please reach out to the following contacts:


• Transfer Service Manager Anastasia on anastasia.evangelides@nhs.net

The Adult Critical Care Emergency Support Service (ACCESS) is an adult critical care transfer service providing safe, consistent, compassionate, and expert-led transfer of critically ill patients across London. It integrates with London Ambulance Service NHS Trust (LAS) and all five integrated commissioning boards and associated critical care networks.

The service is designed to support hospitals across London with the transfer of critically unwell patients using a dedicated transfer team. The service currently runs 0800-2200, 365 days a year with an aspiration to move to a 24-hour service. The London ACCESS administrator is critical to providing support to allow the service to function on a day-to-day basis.

The post holder will be responsible for providing comprehensive high level administrative support to the service.

This is a new and exciting role with an opportunity to join a dynamic and evolving team who are committed to improving patient care and communication across London.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every i

This job description is intended as an outline of the areas of activity and can be amended in the light of the changing needs of the service and will be reviewed as necessary in conjunction with the post-holder.

Data
• Support the Transfer Service Manager in keeping accurate information and provide reports when required
• Ensure that there is accurate and timely data collection on each referral
• Support the team in producing activity reports
• To support and maintain an accurate and retrievable filing system of any required records or databases and ensure patient referrals and transport forms are filed correctly and recorded accurately
• Be able to generate reports, collect and collate data



Admin & Clerical
• Support the clinical workforce team with rota co-ordination for clinical workforce and for training and observer shifts
• Monitor ACCESS mailbox and triage emails to appropriate personnel
• Support the team administrative processes ensuring appropriate plans are in place in order to meet timeframes.
• In conjunction with the Transfer Service Manager guide new starters in the administrative department and other duties associated with the service
• Support the clinical team with the photocopying, preparing and distributing information as required maintaining confidentiality at all times.
• Diary management of clinical staff and booking meeting rooms.
• Keep accurate and up-to-date information in relation to the clinical team members and that this information is updated as necessary
• Undertake additional PA duties as requested by allocated ACCESS consultant, nursing team or manager.
• Responsible for booking all forms of emergency transportation at the instruction of the consultant team.
• To manage, order, supervise and maintain all stock and ordering processes in association with the Transfer Service Manager
• To be able to work independently, using knowledge and experience to manage workload
• To provide operational support to the service, this will include organising minor works
• Be responsible for maintaining service continuity through consumable management using specialist procurement sites and following procedure, process orders of stock and non-stock items
• Forecasting stock requirements and analysation of slow-moving stock actioning accordingly
• Input and retrieve information from the departmental and/or Trust computer systems in accordance with departmental guidelines
• Implement improvements to the administrative element of the service, proactively identifying emerging issues
• Ensure administration SOPs are implemented and make suggestions to support changes in service delivery
• Support the team with meetings by arranging dates, preparing agendas, collating supporting papers, attending to take notes and preparing accurate minutes for approval as required
• Actively participate in projects by using knowledge and experiences to provide measured opinion, feedback and administrative support

Ensure all policy documents are standardised in the trust template

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below


This advert closes on Friday 19 Jan 2024