Total 8 customer service job vacancies in d14 geylang eunos

Job Title:Training and Development Officer

Job Description:

• Edit and enhance medical protocols and educational lecture content for clarity, accuracy, and relevance.
• Ensure consistency and alignment of materials with AMS standards and medical guidelines.
• Upload medical protocols to AMS portals, ensuring crew members can easily access them during critical situations.
• Manage and update AMS education portals with medical topics for ongoing paramedic and medic training.
• Design and create multiple-choice questions to evaluate crew comprehension and learning after each educational topic.
• Monitor assessment outcomes and provide constructive feedback to improve training effectiveness.
• Collaborate closely with the crew to deliver high-quality medical education and emergency care training.
• Provide guidance and mentorship to crew members on medical procedures and protocols on the ground.
• To be familiar with and actively involved in AMS daily operation activities in order to be able to fulfill the above roles as an educator, trainer and protocol developer.

Job Requirements:

• Bachelor's degree in Nursing or Paramedic Science.
• A master’s degree in a related field is an advantage.
• Minimum of 3 years of clinical work experience in a hospital or prehospital setting.
• Experience in training and development.
• Excellent communication, facilitation, and presentation skills.
• Ability to analyse data and evaluate training effectiveness.
• Proficient in Microsoft Office, specifically Excel, Word, PowerPoint, and Outlook.
• Willingness to work overtime, including Sundays and public holidays.

Job Description:

• To help edit medical protocols and education lectures.
• To upload medical protocols onto AMS medical protocol portals for AMS crew to refer to in times of need.
• To upload medical topics onto AMS education portals to for AMS crew as continuous medic/paramedic education.
• To formulate multiple choice questions for assessment of crew after each topic.
• Manage medical supplies, equipment’s & inventory
• Handling customer service enquiries and concerns and providing excellent service
• Support various projects, such as accreditation, marketing and event management
• Coordinates daily ambulance crew and event manpower arrangement

Requirements:

• Nursing diploma holders or graduates.
• Dedicated, hardworking, good teamwork spirit, and friendly.
• Minimum 3 years of experience with hospital or prehospital clinical works after graduation.
• Proficient in English.
• Computer competency. Basic computer skills in Microsoft Words, Excel, Outlook, PowerPoint.
• Willing to work overtime and during Sundays and Public Holidays.

About Us: Ambulance Medical Service (AMS), founded in 2007, has grown to become one of the largest private ambulance operators in Singapore, with a fleet of 60 ambulances and a dedicated team of professionals. AMS provides both emergency and non-emergency ambulance services as well as event medical coverage across Singapore. We are accredited for providing emergency ambulance services and medical transport in compliance with the new Ministry of Health standards for Private Ambulance Operators (PAOs) that came into effect in 2019. Additionally, AMS is bizSAFE level 4 and ISO 9001 quality service certified.

Our extensive client base includes public individuals, the Ministry of Health (MOH), major hospitals and healthcare institutions, nursing homes, educational institutions, sports clubs, and event organizers. Our mission is to provide the highest quality of pre-hospital medical care to our customers and the community, continuously improving our services and capabilities. We aim to be the leading ambulance service provider, setting new standards of excellence in patient care, safety, and response time.

Job Description: As a ambulance driver with AMS, you will be at the forefront of emergency medical care, providing advanced and basic emergency medical treatment and transportation under established protocols. You will operate ambulance equipment, respond to emergency calls, and maintain contact with hospital communication centers regarding patient conditions and locations.

Key Responsibilities:

• Provide care and transportation for emergency and non-emergency cases.
• Provide pre-hospital emergency care and life support to patients during ambulance transport to hospitals or emergency rooms.
• Lead and coordinate a 2- or 3-person team during emergency responses, making informed decisions regarding treatment procedures.
• Maintain professionalism, responsibility, and accountability in all duties.
• Ensure accurate documentation of patient care and transport activities.

Requirements:

• Class 3 driving licence
• Physical fitness, including the ability to lift heavy loads.
• Excellent verbal and written communication skills in English and at least one other local language.
• Strong interpersonal skills and a commitment to excellent customer service.
• Ability to adapt, solve problems, and work effectively under pressure.
• Willingness to work flexible hours with benefits provided for extra hours worked.
• Full vaccination against COVID-19 due to the high-risk nature of the position.

This is a frontline position; candidates are required to be fully vaccinated by MOH. Candidates who do not wish to be vaccinated will not be considered for the position.

What We Offer:

• Relevant training opportunities (BCLS, CPR/AED, Standard First Aid, Defensive Driving).
• Opportunities to work in diverse environments, from local events to cross-border evacuations.
• Involvement specialized transport for infectious patients.
• World Rugby Level 1, 2, and 3 Rugby Medic courses to enhance skills in sports-related injury and management.

Unique Opportunities:

• High-profile event medical coverage for VVIPs and delegates.
• Career advancement supported by continuous training and professional development opportunities.
• Extensive training in infection control for projects that require specialized skills.

About Us: Ambulance Medical Service (AMS), founded in 2007, has grown to become one of the largest private ambulance operators in Singapore, with a fleet of 60 ambulances and a dedicated team of professionals. AMS provides both emergency and non-emergency ambulance services as well as event medical coverage across Singapore. We are accredited for providing emergency ambulance services and medical transport in compliance with the new Ministry of Health standards for Private Ambulance Operators (PAOs) that came into effect in 2019. Additionally, AMS is bizSAFE level 4 and ISO 9001 quality service certified.

Our extensive client base includes public individuals, the Ministry of Health (MOH), major hospitals and healthcare institutions, nursing homes, educational institutions, sports clubs, and event organizers. Our mission is to provide the highest quality of pre-hospital medical care to our customers and the community, continuously improving our services and capabilities. We aim to be the leading ambulance service provider, setting new standards of excellence in patient care, safety, and response time.

Job Description: As a paramedic with AMS, you will be at the forefront of emergency medical care, providing advanced and basic emergency medical treatment and transportation under established protocols. You will operate ambulance equipment, respond to emergency calls, and maintain contact with hospital communication centers regarding patient conditions and locations. Additionally, you will be exposed to the other side of definitive care, seeing the continuation of care for patients beyond the A&E, providing a holistic understanding of patient treatment and recovery.

Key Responsibilities:

• Provide care and transportation for emergency and non-emergency cases.
• Provide pre-hospital emergency care and life support to patients during ambulance transport to hospitals or emergency rooms.
• Lead and coordinate a 2- or 3-person team during emergency responses, making informed decisions regarding treatment procedures.
• Maintain professionalism, responsibility, and accountability in all duties.
• Ensure accurate documentation of patient care and transport activities.

Requirements:

• Recognized Paramedic Certificate from EMS-SAFMTI/Civil Defence Academy, NITEC in Paramedic, JIBC Diploma/Advanced Diploma in Paramedicine, or other recognized qualifications.
• Physical fitness, including the ability to handle heavy loads.
• Excellent verbal and written communication skills in English and at least one other local language.
• Strong interpersonal skills and a commitment to excellent customer service.
• Ability to adapt, solve problems, and work effectively under pressure.
• Willingness to work flexible hours with benefits provided for extra hours worked.
• Full vaccination against COVID-19 due to the high-risk nature of the position.

This is a frontline position; candidates are required to be fully vaccinated by MOH. Candidates who do not wish to be vaccinated will not be considered for the position.

What We Offer:

• Comprehensive training programs, including specialized courses like International Trauma Life Support (ITLS) and Pre-Hospital Trauma Life Support (PHTLS)
• Opportunities to work in diverse environments, from local events to cross-border evacuations.
• A supportive and collaborative work culture focused on continuous improvement and community engagement
• Involvement specialized transport for infectious patients.
• World Rugby Level 1, 2, and 3 Rugby Medic courses to enhance skills in sports-related injury and management.

Unique Opportunities:

• High-profile event medical coverage for VVIPs and delegates.
• Career advancement supported by continuous training and professional development opportunities.
• Extensive training in infection control for projects that require specialized skills.

Job Description & Requirements

As a Call Centre Operator, you'll be the first point of contact in the company for our customers to provide great customer experience.

Responsibilities

• Receive inquiries and ambulance bookings from customers via our hotline.
• Responsible for triaging the calls, providing basic advice, answering customer inquiries, and quoting prices.
• Plan the ambulance teams' daily job roster, work schedule, allocate the job to the most suitable ambulance team and dispatch the team.
• Coordinate and manage 25 to 30 ambulance fleets daily, fast and accurate in despatching assignments by WhatsApp, Digital Apps, and phone calls
• Maintain proper records of the jobs dispatched to ambulance teams.
• Constantly monitoring the progress of the ambulance teams by looking at the GPS
• Other duties: filing and data entry

Requirements

• At least a Diploma holder and 1 year of relevant experience in ambulance or coordination/operations jobs
• Required to work on weekends from time to time, with weekday offs-in-lieu provided.
• Friendly and good at communication skill in English (if know multilingual will be a plus point)
• Good situational awareness, good memory, and be competent in a fast-paced dynamic environment.
• Familiarity with Singapore roads and excellent knowledge of GPS

We are an ambulance company with 110-120 employees to date. Our company has been established since 2007, and we provide emergency and non-emergency medical transport within Singapore. We also provide medical coverage for events. Our company's philosophy is to provide good service for our clients while maintaining a supportive environment to develop the skills and talents of our employees. We are looking for dedicated, motivated individuals looking to work in a friendly and fast-paced environment.

Your responsibilities:

1) Human Resource

• Daily data-entry of all employees' timesheets, overtime, and leave
• Application, renewal, and cancellation of foreign worker passes
• Assist in the recruitment of new workers
• Prepare all employment-related documents
• Processing of all leave and claims, such as Maternity Leave, Childcare leave, Medical Leave, Annual Leave, NS leave, etc
• Payroll (Knowlege of Frontier HR Software)

2) Administrative

• Processing of employees' registration for courses and claims for eligible grants and schemes
• Recording and monitoring of employee certificates, and performing timely renewal as needed
• Issuance of receipt books, billing books, casualty record books, etc
• Ad-hoc duties as assigned by management
• Application, disbursement, and monitoring of petrol cards that are assigned to the drivers by management
• Handling of company's vehicle-related matters, such as yearly inspection and insurance renewal

We are looking for the following qualities in applicants:

• Positive attitude and willingness to learn
• We do not need applicants with previous employment in medical-related companies, but you will need to be adaptable to learn the requirements of our industry
• Ability to perform under pressure
• Be able to work well in a team with the office administrators and management staff
• Good command of Microsoft Word and Excel (including use of Pivot tables)
• Familiarity with the Singapore Employment Act and manpower regulations
• Ability to start immediately or within 2 weeks of acceptance of job offer
• Able to communicate with Chinese Speaking staff

Ambulance Medical Service (AMS) is a Private Ambulance Operator established in

2001 with a strong track record of practical experience in the provision of pre-hospital

patient care services AMS operates over 60 full-time ambulances providing

emergency and non-emergency transportation for patients within Singapore and

West Malaysia. We are a principal provider of ground and air-to-ground/tarmac

ambulance transportation in Singapore and West Malaysia.

We are seeking highly-skilled, experienced paramedics and invite applicants to join

our team of first responders. In this position, you will provide pre-hospital emergency

care and life support to patients during ambulance transport to a hospital or

emergency room.

• Operate ambulance equipment, respond to official phone transmissions, and maintain verbal contact with Hospital Communication Centers regarding patient condition, crew identities, and location.
• Lead and coordinate the 2-men or 3-men team responding to an emergency. Provide safe and quality advanced and basic emergency medical care and transportation under the guidelines of protocols and standards of care.
• Make reasoned decisions regarding initiating, modifying, or ceasing treatment or procedures and ensure accurate documentation of decisions.
• Must be able to communicate both verbally and in written documentation.
• Demonstrate a high level of professionalism, responsibility, and accountability
• Ability to communicate verbally in English and one other local language, good interpersonal skills and excellent customer service skills, ability to develop and adapt to change and problem-solving
• Ability to work under pressure with minimum supervision and maintain the confidentiality of the information and able to develop effective professional working relationships with colleagues, Nursing home & hospital staff, and patients
• Physically fit and able to lift 80kg, comfortable working in a high-demand fast-paced environment
• Willing to work beyond working hours with commensurate benefits
• Must possess min. Class 3 driving license
• Defensive Driving certificate, Standard First Aid Certificate, and BCLS a plus
• Must be able to read GPS and familiarise with the Singapore roads

We are an ambulance company with 110-120 employees to date. Our company has been established since 2007, and we provide emergency and non-emergency medical transport within Singapore. We also provide medical coverage for events. Our company's philosophy is to provide good service for our clients while maintaining a supportive environment to develop the skills and talents of our employees. We are looking for dedicated, motivated individuals looking to work in a friendly and fast-paced environment.

Your responsibilities:

1) Human Resource

• Daily data-entry of all employees' timesheets, overtime, and leave
• Application, renewal, and cancellation of foreign worker passes
• Assist in the recruitment of new workers
• Prepare all employment-related documents
• Processing of all leave and claims, such as Maternity Leave, Childcare leave, Medical Leave, Annual Leave, NS leave, etc
• Payroll

2) Administrative

• Processing of employees' registration for courses and claims for eligible grants and schemes
• Recording and monitoring of employee certificates, and performing timely renewal as needed
• Issuance of receipt books, billing books, casualty record books, etc
• Ad-hoc duties as assigned by management
• Application, disbursement, and monitoring of petrol cards that are assigned to the drivers by management
• Handling of company's vehicle-related matters, such as yearly inspection and insurance renewal

We are looking for the following qualities in applicants:

• Positive attitude and willingness to learn
• We do not need applicants with previous employment in medical-related companies, but you will need to be adaptable to learn the requirements of our industry
• Ability to perform under pressure
• Be able to work well in a team with the office administrators and management staff
• Good command of Microsoft Word and Excel (including use of Pivot tables)
• Familiarity with the Singapore Employment Act and manpower regulations
• Ability to start immediately or within 2 weeks of acceptance of job offer