Total 32 job vacancies by Air Sino-euro Associates Travel Pte. Ltd.

Job Description

We are seeking a proactive and skilled Assistant Marketing Manager to support the design, implementation and management of a variety of travel products and communication strategies. The ideal candidate will be detail-oriented, organised, and capable of working alongside the Marketing Manager to enhance brand visibility and engagement across multiple channels.

Responsibilities:

• Support the Marketing Manager in advising management on marketing strategies and initiatives to align with company growth goals.
• Assist in coordinating media relations efforts, including preparing briefings and helping oversee media coverage.
• Help develop and execute a weekly advertisement plan in line with the company’s business objectives.
• Create and manage marketing materials, including information kits for events such as travel fairs and internal meetings.
• Assist in developing and implementing communication strategies for company events and initiatives.
• Support budget adherence and help track marketing expenses, ensuring cost-effective spending.
• Oversee specific advertising, promotions, public relations and social media activities.
• Assist in managing partnerships and sponsors to maximise the company’s exposure.
• Help respond to media inquiries and provide necessary support for public relations efforts.
• Contribute to the planning and execution of promotions and special events.
• Assist in optimising local marketing activities to enhance customer engagement.
• Support the marketing team by taking on specific projects, collaborating across departments and maintaining a positive, team-oriented environment.
• Help maintain and update the special events and campaign calendar.
• Monitor marketing budgets and assist in controlling expenses to ensure the efficient use of resources.
• Oversee social media platforms under the guidance of the Marketing Manager, ensuring responses to reviews and inquiries are timely.
• Assist in the planning and preparation of the annual marketing budget, ensuring alignment with company goals.
• Help manage marketing communications for travel fairs and other outdoor trade events, assisting with advertising, sales promotions and collateral production.
• Contribute to the production and management of marketing collaterals and company website content.

Requirements:

• Minimum 3-4 years of marketing experience, preferably within the travel industry.
• Degree in Marketing, Mass Communications or related field.
• Strong problem-solving, organisational and time management skills.
• Ability to think creatively and adapt to a fast-paced environment.
• Excellent written and verbal communication skills in both English and Mandarin.
• Proficiency in MS Excel, Word, PowerPoint and internet marketing tools.
• Strong interpersonal skills with the ability to collaborate across teams.
• Detail-oriented and capable of managing multiple tasks effectively.
• IT and internet-savvy, with experience in e-marketing.
• Willingness to work extended hours, weekends and public holidays as required.

Please include the following in your resume:

1. A recent photograph
2. Reasons for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Job Description

We are seeking a dedicated and proactive Assistant Customer Service Manager to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service Manager in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• Minimum of a Diploma or GCE O Level qualification in any field.
• 2 to 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English and Mandarin (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Job Description

We are seeking a dynamic and experienced Marketing Manager to lead the design, implementation and management of a wide range of travel products, as well as both online and offline communication strategies. The ideal candidate will be a strategic thinker with strong leadership skills, capable of driving innovative marketing initiatives to increase brand visibility and engagement.

Responsibilities:

• Advise management on marketing strategies and initiatives to support company growth.
• Coordinate media relations efforts, including briefings and overseeing media coverage.
• Develop and execute a weekly advertisement plan aligned with business objectives.
• Create and manage marketing materials and information kits for events (e.g., travel fairs) and meetings.
• Design and implement communication strategies for the company and its events.
• Ensure adherence to the annual marketing budget, tracking expenses and making recommendations for optimisation.
• Oversee advertising, promotions, public relations and social media activities.
• Manage partnerships and sponsor relationships to maximise company exposure.
• Assist with media inquiries and support public relations efforts.
• Contribute to the planning and execution of promotions and special events.
• Increase the effectiveness of local marketing activities to drive customer engagement.
• Lead and mentor the marketing team, fostering a collaborative work environment.
• Maintain and update the special events and campaign calendar.
• Monitor and control marketing budgets and expenditures, ensuring cost-efficiency.
• Oversee all social media platforms, ensuring timely responses to reviews and inquiries.
• Plan and prepare the annual marketing budget, ensuring alignment with company goals.
• Plan, manage and execute marketing communications for travel fairs and outdoor travel fair events, including advertising, sales promotions, strategic alliances, corporate communications and collateral production.
• Produce and manage marketing collaterals and oversee the company website content.

Requirements:

• Minimum of 4-5 years’ experience in marketing within the travel industry.
• Degree in Marketing, Mass Communications or a related field.
• Strong problem-solving, analytical and time management skills.
• Ability to think creatively and embrace challenges in a fast-paced environment.
• Excellent written and spoken communication skills in both English and Mandarin to liaise with associates and clients.
• Proficiency in MS Excel, Word, PowerPoint and internet marketing.
• Strong leadership skills with experience in managing a team.
• Ability to work independently and handle multiple priorities effectively.
• IT and internet-savvy, with experience in e-marketing.
• Willingness to work extended hours, weekends and public holidays as required.

Please include the following in your resume:

1. A recent photograph
2. Reasons for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Job description:

1) Issuing of air-tickets, coordinating with land operators, booking hotel rooms, restaurants and attractions directly)

2) Ensuring datelines are adhered to (deposit, full payment, issuance and promotion)

3) Assisting product planners to watch costing closely (profit & loss, land & ticket costing)

4) Updating OB system and to give clear instructions to facilitate counter staff for sales and follow-up

5) Solving operational problem and maintaining good working relationship with airlines and overseas suppliers

6) Liaising with the airlines, overseas land operators and transportation operators for travel arrangement for groups.

7) Familiar with airline booking system Amadeus, handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and staff support

8) Providing assistance on pre and post departure requirements

9) Any other ad-hoc tasks that may be assigned by the Company from time to time

10) Participating in travel fairs/roadshows

Other requirements:

1) Minimum 4 years of experience working in a TRAVEL AGENT as Operations Executive

2) Able to work as a team player, also can handle multi-tasking

3) Able to work independently

4) Attitude to actively challenge

5) Excellent problem solving and negotiation skills

6) Exceptional listening and analytical skills

7) Knowledge and skill in Amadeus (GDS)

8) Must be bilingual - English and Chinese

9) Proficient in Microsoft Office

Please provide the following information in your resume:

1. Recent photograph

2. Reasons for leaving your last employment

3. Current and/or last drawn salary

4. Expected monthly salary

5. Availability

We are seeking a proactive and experienced Operations Manager to lead the China Department operations. This role involves overseeing the full scope of travel arrangements, managing relationships with suppliers and ensuring operational efficiency in the department. You will work closely with product planners, airlines, land operators and other key partners to deliver exceptional service for our China-based operations.

Responsibilities

• Oversee the issuance of air tickets, coordination with land operators, and direct bookings of hotels, restaurants, and attractions.
• Ensure adherence to deadlines for deposits, full payments, ticket issuance and promotional activities.
• Collaborate with product planners to monitor costing closely, including profit & loss and land & ticket costing for China-specific products.
• Supervise and guide the Operations Executive team in updating the OB system, ensuring smooth facilitation of counter staff operations for sales and follow-ups.
• Resolve operational issues swiftly and maintain strong, professional relationships with airlines, overseas suppliers, and other travel partners.
• Coordinate travel arrangements for group tours, liaising with airlines, overseas land operators and transportation providers.
• Supervise and support the reservation and ticketing operations, including tours, hotels, and air travel, ensuring smooth travel coordination for China tours.
• Assist with pre-departure and post-departure requirements, ensuring all travel details are addressed and clients are fully supported.
• Lead and oversee participation in travel fairs, roadshows, and promotional events.
• Provide operational support for the team, ensuring the highest standards of service and efficiency.

Requirements

• Minimum of 5 years of experience working in a travel agency as an Operations Manager or in a similar operational capacity.
• Proven ability to work independently and lead a team effectively.
• Strong problem-solving and negotiation skills, with the ability to handle multi-tasking in a fast-paced environment.
• Familiarity with Amadeus (GDS) and other booking systems.
• Excellent communication skills in both English and Chinese (written and spoken).
• Strong organisational skills with attention to detail.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Additional Information
Please provide the following in your resume:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Job Description

We are looking for an experienced and dynamic Customer Service Manager to oversee our customer service operations. The ideal candidate will play a key role in delivering exceptional customer service and driving satisfaction in the travel industry. You will be responsible for managing customer inquiries, handling feedback, resolving complaints and leading a team to meet service excellence standards.

Responsibilities

• Provide customers with comprehensive information and advice on our products and services to enhance their experience.
• Respond promptly and professionally to customer phone and email inquiries, ensuring timely resolution of issues.
• Handle and resolve customer complaints effectively and efficiently, ensuring customer satisfaction and service recovery.
• Act as a duty/floor manager, overseeing the operations of the counter staff and ensuring smooth day-to-day activities.
• Prepare monthly performance reports and customer service feedback for management, identifying areas for improvement.
• Monitor and maintain high customer satisfaction levels through proactive problem-solving and effective service recovery.

Requirements

• Minimum of Diploma or GCE O Level qualification in any field.
• 3 to 5 years of relevant experience in the travel industry, particularly in customer service, handling client feedback, resolving complaints, and monitoring satisfaction metrics.
• Bilingual in English and Mandarin (spoken and written), with the ability to liaise with associates and clients.
• Mature, well-organised, and able to take initiative with the ability to work independently.
• Excellent communication and public relations skills with a pleasant and professional demeanour.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Please include the following in your application:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Job Summary:

The Tour Executive (China Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.

Key Responsibilities:

• Tour Coordination:
  • Following up and servicing customers’ enquiries or bookings, before and after sales.
  • Managing and updating tour schedules, ensuring accuracy and timely delivery of services.
• Customer Service:
  • Addressing customer inquiries, concerns and feedback in a timely and professional manner.
  • Providing detailed information about tour itineraries, destinations and travel requirements.
  • Providing exceptional customer service experience when answering call-in and walk-in enquiries.
  • Serving as the primary point of contact for clients during the booking process and throughout their travel experience.
• Booking and Administration:
  • Handling tour bookings
  • Maintaining accurate records of bookings, payments, and customer interactions in the company’s OB reservation system.
• Other Support:
• Assisting Counter Manager (China Department) in any logistic arrangement.
  • Coordinating with the operations team to ensure smooth execution of tours and address any issues that arise during the trip.
  • Ensuring compliance with travel regulations and company policies.
• Reporting and Analysis:
  • Analysing tour data to identify trends and opportunities for improvement.
  • Meeting and exceeding sales and revenue targets.
  • Preparing tour leader reports on tour performance, customer feedback and operational issues after tours.

Qualifications:

• Education & Experience:
  • Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
  • Minimum of 5 years of experience in tour management, preferably in a similar role.
• Skills:
  • Ability to work independently and as part of a team.
  • Excellent customer service and communication skills.
  • Knowledge of travel regulations, destinations and industry best practices.
  • Proficiency in OB booking system.
  • Strong organisational and multi-tasking abilities.
• Attributes:
  • Ability to handle high-pressure situations and resolve issues efficiently.
  • Able to work on weekends including Sundays and Public Holidays.
  • Customer-oriented and enthusiastic with a strong passion for sales.
  • Detail-oriented with a proactive approach to problem-solving.
  • Effectively bilingual in English & Mandarin to communicate with customers
  • Friendly and professional demeanour with a passion for travel.

Please provide the following information in your resume:

1. Reasons for leaving your last employment

2. Current and/or last drawn salary

3. Expected monthly salary

4. Availability

Job Summary:

The Tour Executive (Worldwide Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.

Key Responsibilities:

• Tour Coordination:
  • Following up and servicing customers’ enquiries or bookings, before and after sales.
  • Managing and updating tour schedules, ensuring accuracy and timely delivery of services.
• Customer Service:
  • Addressing customer inquiries, concerns and feedback in a timely and professional manner.
  • Providing detailed information about tour itineraries, destinations and travel requirements.
  • Providing exceptional customer service experience when answering call-in and walk-in enquiries.
  • Serving as the primary point of contact for clients during the booking process and throughout their travel experience.
• Booking and Administration:
  • Handling tour bookings
  • Maintaining accurate records of bookings, payments, and customer interactions in the company’s OB reservation system.
• Other Support:
  • Assisting Counter Manager in any logistic arrangement.
  • Coordinating with the operations team to ensure smooth execution of tours and address any issues that arise during the trip.
  • Ensuring compliance with travel regulations and company policies.
• Reporting and Analysis:
  • Analysing tour data to identify trends and opportunities for improvement.
  • Meeting and exceeding sales and revenue targets.
  • Preparing tour leader reports on tour performance, customer feedback and operational issues after tours.

Qualifications:

• Education & Experience:
  • Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
  • Minimum of 5 years of experience in tour management, preferably in a similar role.
  • Skills:
  • Ability to work independently and as part of a team.
  • Excellent customer service and communication skills.
  • Knowledge of travel regulations, destinations and industry best practices.
  • Proficiency in OB booking system.
  • Strong organisational and multi-tasking abilities.
• Attributes:
  • Ability to handle high-pressure situations and resolve issues efficiently.
  • Able to work on weekends including Sundays and Public Holidays.
  • Customer-oriented and enthusiastic with a strong passion for sales.
  • Detail-oriented with a proactive approach to problem-solving.
  • Effectively bilingual in English & Mandarin to communicate with customers
  • Friendly and professional demeanour with a passion for travel.

Please provide the following information in your resume:

1. Reasons for leaving your last employment

2. Current and/or last drawn salary

3. Expected monthly salary

4. Availability

Job description:

1) Issuing of air-tickets, coordinating with land operators, booking hotel rooms, restaurants and attractions directly)

2) Ensuring datelines are adhered to (deposit, full payment, issuance and promotion)

3) Assisting product planners to watch costing closely (profit & loss, land & ticket costing)

4) Updating OB system and to give clear instructions to facilitate counter staff for sales and follow up

5) Solving operational problem and maintaining good working relationship with airlines and overseas suppliers

6) Liaising with the airlines, overseas land operators and transportation operators for travel arrangement for groups.

7) Familiar with airline booking system Amadeus, handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and staff support

8) Providing assistance on pre and post departure requirements

9) Any other ad-hoc tasks that may be assigned by the Company from time to time

10) Participating in travel fairs/roadshows

Other requirements:

1) Minimum 4 years of experience working in a TRAVEL AGENT as Operations Executive

2) Able to work as a team player, also can handle multi-tasking

3) Able to work independently

4) Attitude to actively challenge

5) Excellent problem solving and negotiation skills

6) Exceptional listening and analytical skills

7) Knowledge and skill in Amadeus (GDS)

8) Must be bilingual - English and Chinese

9) Proficient in Microsoft Office

Please provide the following information in your resume:

1. Recent photograph

2. Reasons for leaving your last employment

3. Current and/or last drawn salary

4. Expected monthly salary

5. Availability

Marketing Executive to assist in planning, managing & executing marketing communications functions/events, including but not limited to, advertising, sales promotions, strategic alliances, events management, corporate communications and

production of collaterals public relations initiatives.

He/she also helps to create marketing material. Information kits must be made for events (travel fairs) and meetings. He/she also helps with media queries. He/she arranges for briefings, contributes to relations efforts and oversees media coverage.

He/she must oversee all social media. All reviews should be responded to. He/she also helps with promotions or special events. He/she maintains the special events and campaign calendar.

• Diploma / Degree holder Marketing and Business background preferred
• At least 2 to 3 years of experience in Marketing within a related industry
• Excellent communications and interpersonal skills, excellent written and spoken English & Mandarin to liaise with associates
• Dynamic, independent individual, with good time management, good problem solving and analytical skills
• Highly proficient in MS Word, Powerpoint & Excel
• IT and internet savvy
• Self-motivated and organised
• Creative, energetic and resourceful
• Able to think strategically and work independently
• Willing to work extended hours and weekends on a need-to basis

Job description:

1) Issuing of air-tickets, coordinating with land operators, booking hotel rooms, restaurants and attractions directly)

2) Ensuring datelines are adhered to (deposit, full payment, issuance and promotion)

3) Assisting product planners to watch costing closely (profit & loss, land & ticket costing)

4) Updating OB system and to give clear instructions to facilitate counter staff for sales and follow up

5) Solving operational problem and maintaining good working relationship with airlines and overseas suppliers

6) Liaising with the airlines, overseas land operators and transportation operators for travel arrangement for groups.

7) Familiar with airline booking system Amadeus, handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and staff support

8) Providing assistance on pre and post departure requirements

9) Any other ad-hoc tasks that may be assigned by the Company from time to time

10) Participating in travel fairs/roadshows

Other requirements:

1) Minimum 5 years of experience working in a TRAVEL AGENT

2) Able to work as a team player, also can handle multi-tasking

3) Able to work independently

4) Attitude to actively challenge

5) Excellent problem solving and negotiation skills

6) Exceptional listening and analytical skills

7) Knowledge and skill in Amadeus (GDS)

8) Must be bilingual - English and Chinese

9) Proficient in Microsoft Office

Please provide the following information in your resume:

1. Recent photograph

2. Reasons for leaving your last employment

3. Current and/or last drawn salary

4. Expected monthly salary

5. Availability

Job description for Operations Manager, Free & Easy Department

1) Set policy and procedure for back-office operation

2) Train and guide operations staff

3) Check and supervise operations staff’s work

4) Ensure smooth running of all operations of tours after sales

5) Establish and maintain suppliers’ relationship

6) Identify and solve operational issues by her team

Other requirements:

1) Minimum 15 years of relevant experience in the Free & Easy Department of a travel agency

2) Able to start work immediately or in short notice

3) Able to work independently

4) GDS knowledge is preferred

5) Singaporean & PR

Application Instructions:

Please include the following information in your resume:

1. Reasons for leaving your last employment.
2. Current and/or last drawn salary.
3. Expected monthly salary.
4. Availability.

Job description:

1) Set policy and procedure for back office operation

2) Train and guide operations staff

3) Check and supervise operations staff’s work

4) Ensure smooth running of all operations of tours after sales

5) Establish and maintain suppliers relationship

6) Identify and solve operational issues by her team

Other requirements:

1) Able to start work immediately or in short notice

2) Must be bilingual

3) Able to work independently

4) GDS knowledge is preferred

5) Singaporean & PR

Please provide the following information in your resume:

1) Recent photograph

2) Reasons for leaving your last employment

3) Current and/or last drawn salary

4) Expected monthly salary

5) Availability

Job description:

1) Competitive analysis and research of key market players and trends

2) Development of assigned destinations

3) Implementation and maintenance of tour package procedures, damage control, reporting on the performance of the destination, monitoring the growth rates and resolving customer issues.

4) Involve in sales promotion and provide destination training to the sales person so as to achieve quick result.

5) Responsible for product planning, designing and reviewing of tour itineraries

6) Strategic alliances with business partners, airlines, national trade organisations and others

Other requirements:

**Able to start work immediately, preferred

1) Able to work independently

2) Able to work on weekends including Sundays and Public Holidays.

3) Customer-oriented and enthusiastic with a strong passion for sales.

4) Effectively bilingual in English & Mandarin to communicate with customers

5) GDS knowledge is preferred

6) Knowledge and experience in air-ticketing & tours is a plus

7) Knowledge of OB reservation system

8) Pleasant personality and good working attitude.

9) Singaporean and PR

Please provide the following information in your resume:

1. Recent photograph

2. Reasons for leaving your last employment

3. Current and/or last drawn salary

4. Expected monthly salary

5. Availability

Job description:

1) Competitive analysis and research of key market players and trends

2) Development of assigned destinations

3) Implementation and maintenance of tour package procedures, damage control, reporting on the performance of the destination, monitoring the growth rates and resolving customer issues.

4) Involve in sales promotion and provide destination training to the sales person so as to achieve quick result.

5) Responsible for product planning, designing and reviewing of tour itineraries

6) Strategic alliances with business partners, airlines, national trade organisations and others

Other requirements:

**Able to start work immediately, preferred

1) Able to work independently

2) Able to work on weekends including Sundays and Public Holidays.

3) Customer-oriented and enthusiastic with a strong passion for sales.

4) Effectively bilingual in English & Mandarin to communicate with customers

5) GDS knowledge is preferred

6) Knowledge and experience in air-ticketing & tours is a plus

7) Knowledge of OB reservation system

8) Pleasant personality and good working attitude.

9) Singaporean and PR

Please provide the following information in your resume:

1. Recent photograph

2. Reasons for leaving your last employment

3. Current and/or last drawn salary

4. Expected monthly salary

5. Availability