Amadeus Hospitality Business Intelligence (BI) is seeking a Service Reliability Engineer Intern  to join our team. The candidate will be responsible for ensuring the reliability and availability of Amadeus Hospitality BI products.

The Amadeus Hospitality BI products provide critical insights to our customers that assist them in increasing revenue and profitability. Ensuring access to the right data at the right time helps our customers accelerate revenue for long term growth.

With Amadeus’ Hotel Business Intelligence Solutions, customers unlock a complete, 360-degree view of rate, occupancy, and distribution trends with both forward-looking and historical data, as well as data from different competitive sets in their market.

Specific accountabilities

• Manage and support application operations for Amadeus Hospitality BI services end to end.
• Develop automation to control, build, and deploy managed services.
• Automate processes to support operations of technical systems and applications.
• Develop and support application monitoring to ensure the reliability and availability of products.

Common accountabilities

• Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area. ​
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.​
• Works with a moderate level of guidance and direction from manager.

Education

Pursuing degree in Information Technology, Engineering, or related discipline.

Relevant work experience

Professional experience as a Reliability Engineer or similar position

Technical Skills

To be successful in this role, you should have a strong understanding of CI/CD, automation, and release management. You must have strong hands-on experience with Kubernetes and Monitoring tools. You should also have experience with application development in Java and Python.

In addition to your technical skills, we are looking for a team-oriented individual who is passionate about building and maintaining a positive team culture. You should be a strong communicator and collaborator who is able to work effectively with cross-functional teams.

Specific Technologies

• Azure/AWS/GCP
• Docker, Kubernetes, Helm
• Git, CI/CD, Jenkins
• Splunk, Datadog, Grafana
• Java, Python

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The  VP Distribution Sales will be responsible for managing the team in driving business development and the growth of new sales across North America and Canada of CRS, CRM and WEB solutions.  These solutions, combined with all of Amadeus’ product families, ensure we deliver maximum value to our clients in their revenue generation strategy.

In this role you’ll:

• Research market triggers, identify opportunities and initiate a connection with senior-level account contacts who make decisions about CRS, CRM, and WEB spend

• Develop and maintain a monthly sales plan to assist the team in identifying the sales activities that will drive business development of new CRS, CRM and WEB sales; meet or exceed all sales and growth goals for North America

• Act as a solution architect to assist the Technology Sales Specialist team to assist large customers to formulate strategies around integration of CRS, CRM and WEB spend into their revenue generation strategy

• Educate the market and position Amadeus' technology capabilities and our value proposition effectively, including industry panels and events 

• Coordinate product training, collaborate with Directors of Sales to achieve goals, develop skillset within business development and prospecting efforts

• Represent the voice of the customer to shape the overall technology product/stack Go-To-Market strategy, roadmap and analytics reporting

To be successful you should have these skills:

• Ability to influence senior level executives

• Strong communication skills, written and verbal

• Results-oriented, biased towards action

• Sales Leadership, creating a collaborative environment, associate development

• High energy and passionate

• Strong people skills and the ability to adapt quickly to the company's operating environment and gain the trust and respect of prospects, customers, colleagues and team members

• Participate in the preparation of the long term plan (sales forecast and solutions based on customer feedback) and definition of the sales plan.

• Identify and qualify business opportunities by establishing and developing relationships with top-level executives.

• Identify customers’ specific needs and submit business proposals.

• Coordinate and participate in RFP/RFI responses and follow-up.

• Promote and sell products, services and solutions through direct contacts, events and road shows.

• Deliver sales presentations to senior management and demonstrate products.

• Manage negotiations to closure.

• Actively participate in the overall marketing activities and programs and contribute to marketing intelligence.

• Perform Market and competitor analysis.

About the ideal candidate:

• 8 + years of experience in business development sales is required

• 8 + years of Hospitality Industry, (CRS/CRM Technology Solution end-user experience is required

• 5+ years of Sales Leadership is required

• Bachelor's Degree, or equivalent work experience within the Hospitality Industry

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Must be willing to work hybrid from our Arlington Heights office!!!!

About Your Business Area/Department:

The Travel Seller Customer Delivery team oversees the planning, execution and management of media campaigns for our hospitality customers to reach the Travel Seller community. This includes the creation of strategic media plans using our best in class data, developing high quality graphical ads for all GDS platforms, and creating compelling ad copy suitable for a Travel Advisor audience. Additionally, the team is responsible for customer facing Performance Reporting, campaign pacing, trafficking efficiency, custom data analysis and tracking of internal operational metrics.

Summary of the role:

Job Description Summary

The Travel Seller Media Intern is a non-client facing support role for the Travel Seller Media Customer Delivery team and is responsible for multiple tasks that drive team efficiency. The Travel Seller Media Intern will work primarily with the Analytics team to assist in running and compiling reports as well as develop data visualizations. This person will also create strategic media plans using our best in class data, develop high quality graphical ads for all GDS platforms, create compelling ad copy suitable for a Travel Advisor audience and various other duties as assigned.

In this role you’ll:

Daily

• 50% - assisting in data visualization projects (Power BI knowledge a plus)
• 35% - Creation of compelling ad copy and graphicals to support the GDS Customer Delivery team (Canva experience a plus)
• 15% - Creation of strategic media plans in an overflow capacity to support GDS Customer Delivery team

Weekly

• 50% - assisting in data visualization projects (Power BI knowledge a plus)
• 35% - Creation of compelling ad copy and graphicals to support the GDS Customer Delivery team (Canva experience a plus)
• 15% - Creation of strategic media plans in an overflow capacity to support GDS Customer Delivery team

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

About the Business Area/Department:

Become an integral part of the greater media department within Amadeus. Our Web/SEO team is exclusively focused on the creation & SEO optimization of customer websites and their organic traffic generation. We work alongside our website implementation team to develop & launch new websites and also work with our Digital Media team to strategically align on SEM/SEO deployment.

Job Description

In this role, you’ll be introduced to the Digital Marketing Suite offering overview (difference between ongoing & implementation tasks). Activities will include the following: ​

Overview of all website implementation tasks​

• Sitemap assessment (Friendly URL structure)​
• Content Optimization​
• GA/GTM implementation ​
• 301 redirections ​
• Pre & and site-launch processes​

Website performance presentations (Data pulls)​​​

• Quarterly Web Performance Review Overview

Sitemap/screaming frog audits ​

• Base audit to ensure new image alt text is implemented

GA4 first-level tracking issues​

• Identify potential causes for common tracking issues, FAQs about GA4 from clients, Media and Sales team etc. 

At the end of this internship, you'll have a basic understanding of the NORAM Digital Media Team & Digital Marketing(SEO) and how they connect to play a part in the overall campaign & website success.

• Successfully assist in launch of a website (basic bundle). Understand the importance of each SEO optimization task to the website's organic search success.​
• Successfully interpret an SEO performance Report and website overall performance by channel, device, and audience.

Intern Requirements:

• Junior or Senior in Mass Communication, Marketing, Advertising, or Business Administration.
• Computing: Basic understanding of the purpose of programming languages such as HTML, CSS, and other relevant coding languages; familiar with a Design process, and basic understanding of UX and Usability & Design tools.
• Languages: English as primary language; Spanish is a plus but not necessary.
• Specific Knowledge: Experience in Digital Marketing, SEO, Content Marketing, Google Analytics, and Paid Media preferred.
• Other: Hospitality industry knowledge

Excellent communication skills, both internally and externally

Ability to anticipate risks and take appropriate action

Work with cross-functional teams to efficiently complete digital marketing/website projects.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

#LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Summary of the Role:

The Digital Media Performance Analyst Intern will support the Digital Media Performance Strategist and Analysts with the management of the day-to-day paid media campaign management for various clients.  This will include reporting, analysis, recommendations for campaign improvement, optimization and fulfilling implementation requests.  The intern will be responsible for several accounts working under the direction of a Senior Digital Media Performance Analyst.  The Intern will be data-driven and want to become a technical expert in all digital platforms (Google Ads, Microsoft Ads, Google Marketing Platform, Facebook Ads, etc.).

Some of the activities in this role will include (but are not limited to):

• Pacing Campaigns/Accounts in various Paid Media Channels
• Setting up Campaign Experiments in Google Ads and Facebook Ads
• Creating and launching new campaigns in various Paid Media Channels
• Creating manual reports (Excel, PowerBI, etc.)
• Providing weekly/Biweekly campaign insights and recommendations

At the conclusion of this six-month internship, you'll:

• Be Google Ads Certified.
• Understand the goals of a digital media campaign, along with the channel mix and role of each channel to the consumer funnel.
• Have a basic understanding of how the Paid Media Team works with clients.
• Successfully utilize a media plan to pace an account.
• Successfully identify optimization opportunities and make account recommendations.
• Successfully interpret media performance reports complete with strategic recommendations.

Intern Requirements:

• Junior or Senior in Mass Communication, Marketing, Advertising. or Business Administration.
• Excellent oral and written communication skills. 
• Experience with Paid Media platforms (such as Google Ads or Facebook Ads) is preferred, but not required.
• Out-of-the-box thinking, analytical skills, eagerness to learn, thrives in a dynamic work environment, attention to detail.
• Fluent in English (written and spoken), Spanish is a plus but not necessary.
• Proficient in MS Office, with an expertise in MS Excel, Word, and PowerPoint

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

#LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.