Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Sales Transaction Administrator
Job Summary
Equinix, a leading global colocation data center provider, is seeking a Sales Transactions Administrator to join our Termination Team. This role will focus on handling contract termination requests and ensuring customer satisfaction throughout the termination journey.
The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.
Responsibilities
Create termination paperwork for customers and ensure prompt processing of necessary actions
Monitor and manage system requests related to terminations
Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers
Engages with internal cross-functional/regional stakeholders on approvals and dependent activities
Keep all impacted teams informed and provide visibility of the terminations process
Research customer agreements, terms, and any specifics that may affect the termination process
Utilizes diverse organizational tools, data, and assets to support operational activities
Obtains management or exception approvals by providing summarized background
Ensure Early Termination Fees (ETF) are properly calculated per customer contract
Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures
Handles internal/external customer escalation, and creates post-mortem analysis
Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members
Qualifications
2 years of relevant professional experience
Bachelor's degree
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Excellent MS Office skills (Word, Excel, PowerPoint etc.)
Ability to explain complex information simply and clearly
Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)
Excellent organizational, communication, and interpersonal skills
Proven track record optimizing the operational customer experience and handling escalations methodically
Experience working cross-regions, with sales and other cross-functional departments
Ability to work independently and adapt in a fast-paced, international environment
Fluency in English (written and verbal) is a must, additional languages are a plus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
