Total 403 Quality Assurance / Control job vacancies in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

This position will assist with the following duties; project development and management, construction management and inspection, and construction administration. Duties will be developmental in nature.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/grmGvzia

• Exposure to latest technology (Selenium and UIPath)
• Concrete project timeline

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years with a global footprint of more than 20 countries. With rapid expansion plan, they are now looking for an Software Tester (Automation) to be a part of their team.

Responsibilities:

Your responsibility includes:

• Creating the test plan/cases and strategy for projects. This includes creating quality assurance processes and contributing to the software design, managing systems integration and compatibility
• Executing and evaluating manual or automated test cases to locate bugs and regressions and ensure product quality is of a high standard
• Ensuring quality and the design of software testing and improvements to maintain the business reliability. This includes ensuring the validity of all testing artefacts required during the Build and Test Phases of the SDLC project delivery methodology

Skills and experience required

As a successful applicant, you will have at least 3 year of experience in Software Test/ Software Quality Assurance (automation / selenium). Exposure to CI / CD or DevOps will be highly preferred.

Whats on offer

This is an excellent opportunity to join a MNC with exposure to high value projects.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/grmGvzia (EA: 94C3609/ R1219669)

Automation and Control Engineer

Join SCHOTT Singapore Pte Ltd and launch your engineering career on a global stage! We’re seeking innovative engineers ready to dive into cutting-edge projects involving automation and control systems. At SCHOTT, you'll gain invaluable global exposure, working alongside international experts to drive technological advancements. Kickstart your future with us, where your work makes a worldwide impact. Apply now!

Role and Responsibilities:

• Develop and incorporate PLC and SCADA control systems tailored to project specifications.
• Integrate intelligent sensors, machine PLCs, HMI, and SCADA with SCHOTT standard software to gather data and monitor machine or production performance, such as Overall Equipment Effectiveness (OEE).
• Focus on retrofitting PLC, HMI, and SCADA systems, primarily using Siemens technology.
• Collaborate closely with the Operation Technology (OT) team in Germany, production teams, other global plants to setup / roll out new projects within the SCHOTT OT architecture (training will be provided).
• Support on machine trouble shooting when necessary.

Requirements:

• Minimum of a diploma in Electrical, Electronics, Computer, or Mechatronics Engineering, or a related field, with >2years of experience.
• Proficient understanding of automation technologies such as PLCs and SCADA, industrial protocols including OPC-UA, Modbus, and Ethernet/IP, as well as basic network architecture.
• Ability to read and interpret electrical drawings, schematics, and technical documentation.
• Experienced in using Siemens S7, TIA Portal, WinCC, and HMI programming. Capable of reading and writing Siemens S7 PLC (ladder) codes and programming HMI touch panels or SCADA systems (WinCC) or equivalent.
• Knowledgeable in programming languages like C++, Python, and basic PC-based control systems including C++, C#, .NET, and embedded systems development.
• Hands-on experience with Distributed Control Systems (DCS) or Process Control Systems (PCS).
• Logical thinker and quick learner.
• Familiarity with SQL and Linux OS is beneficial.
• Project management experience is a plus.
• Experience with Automated Guided Vehicles (AGV) and Robotics is also advantageous.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Risk Management organization oversees risk-taking activities and assesses risks and issues independently of the front line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control and report material aggregate risks.

We’re currently looking for a high caliber professional to join our team as IPB and Private Bank Control Testing Leader / Business Risk & Control Officer - Hybrid (Internal Job Title: Business Risk & Control Officer - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.



Responsibilities:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

Qualifications:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).

Travel Requirement:

• Less than 10%.

Job Summary:

We are seeking an experienced Design Quality Engineer to lead quality initiatives for our thermal cooling solutions in the electronics and computing sectors. The ideal candidate will focus on ensuring design and process quality, driving continuous improvements to achieve product excellence. If you are passionate about quality control, process optimization, and cross-functional collaboration, we encourage you to apply.

Key Responsibilities:

• Quality Monitoring & Yield Optimization: Implement advanced monitoring systems to enhance product quality and yield. Identify areas for improvement and lead initiatives to optimize production.
• Abnormal Quality Management: Take charge of addressing and improving abnormal quality issues in manufacturing processes. Collaborate with cross-functional teams to implement solutions and preventive actions.
• Process & Quality Control Enhancement: Strengthen internal quality control systems and enhance process capabilities. Lead initiatives aimed at maximizing operational efficiency.
• Customer Quality Assurance: Lead corrective actions for customer-reported quality issues and communicate preventive solutions to stakeholders.
• Inspection Process Optimization: Optimize the quality inspection process by integrating automation and cutting-edge technologies where applicable.
• Cross-Department Collaboration: Promote communication and collaboration between design, production, and other teams to ensure consistent adherence to quality standards.
• Team Leadership: Oversee the quality team’s task assignments, performance, and development, ensuring timely delivery of objectives.

Requirements:

• Bachelor's degree in the related field
• Proven experience in quality engineering, with a focus on manufacturing and design quality.
• Strong analytical, problem-solving, and leadership abilities.
• Familiarity with quality management systems and industry standards.
• Six Sigma certification or similar is an advantage.
• Able to communicate with Chinese clients
• Willingness to travel and work abroad in China or Vietnam for at least 10 months annually.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to avery@eps.com.sg

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Job Summary:

We are looking for a highly skilled Senior Supplier Quality Engineer to lead quality initiatives across our supplier base for thermal cooling solutions in the electronics and computing industry. The ideal candidate will be responsible for ensuring supplier quality and process reliability, working closely with suppliers to meet product excellence standards.

Key Responsibilities:

• Supplier Quality Monitoring & Improvement: Develop and implement supplier quality monitoring systems to ensure materials and components meet required quality standards. Identify and resolve non-conformance issues with suppliers.
• Supplier Process Optimization: Partner with suppliers to enhance their processes, improving yield and ensuring consistent quality of materials and components.
• Abnormal Quality Issue Management: Lead efforts to address and resolve abnormal quality issues with suppliers, implementing corrective and preventive actions.
• Supplier Audits & Compliance: Conduct supplier audits to assess quality systems, process capabilities, and compliance with industry standards. Drive continuous improvement initiatives based on audit findings.
• Supplier Development: Collaborate with suppliers to enhance their quality processes, ensuring alignment with company standards and customer expectations.
• Cross-Functional Collaboration: Coordinate with design, production, and procurement teams to ensure effective communication and alignment on supplier quality expectations.
• Continuous Improvement: Foster a culture of continuous improvement by working closely with suppliers to enhance their quality management systems and manufacturing processes.

Requirements:

• Bachelor's degree in the related field
• Proven experience in supplier quality engineering, particularly in manufacturing or electronics environments.
• In-depth knowledge of supplier quality management systems and industry standards.
• Strong analytical, problem-solving, and negotiation skills.
• Familiarity with supplier audits, corrective actions, and continuous improvement practices.
• Six Sigma certification or similar is an advantage.
• Able to communicate with Chinese clients
• Willingness to travel extensively and work abroad in China or Vietnam for at least 10 months annually.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to avery@eps.com.sg

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

1. Execute both manual and automated test scripts
2. Code and implement automated tests
3. Communicate with stakeholders to understand and clarify software requirements
4. Create standards and procedures for developers to follow
5. Analyse test results to predict user behaviour, identify bugs and suggest solutions to minimise problems
6. Experience in JMeter for Performance testing for API and web applications.
7. Expertise in Unified Functional Testing (UFT) tool for automation testing
8. Work closely with product development and testing teams to ensure timely delivery of the project
9. Keep track of quality metrics
10. Verify that the final product meets the requirement
11. Analyse product features and suggest changes to enhance them to make them more efficient and user friendly
12. Stay up-to-date with the latest industry developments, standards and regulations
13. Experience in Banking industry will be added advantage

1. Execute both manual and automated test scripts
2. Code and implement automated tests
3. Communicate with stakeholders to understand and clarify software requirements
4. Create standards and procedures for developers to follow
5. Analyse test results to predict user behaviour, identify bugs and suggest solutions to minimise problems
6. Experience in JMeter for Performance testing for API and web applications.
7. Expertise in Unified Functional Testing (UFT) tool for automation testing
8. Work closely with product development and testing teams to ensure timely delivery of the project
9. Keep track of quality metrics
10. Verify that the final product meets the requirement
11. Analyse product features and suggest changes to enhance them to make them more efficient and user friendly
12. Stay up-to-date with the atest industry developments, standards and regulations
13. Experience in Banking industry will be added advantage

Our client has more than 20 restaurants in Singapore that provide various dining concepts that refined tastes of both local and international food enthusiasts.

• In charge of implementing and managing food safety and quality assurance programs across the Central Kitchen and all outlets.
• Perform training in SOPs, food hygiene and food handling techniques.
• Work closely with vendors and contractors on maintenance matters concerning to food safety and QA issues.
• Ensure all SOPs are adhered to at Central Kitchen & outlets

Requirements:

• Diploma in Food Science & Technology or related field
• At least 2 years of QA experience in the F&B industry.
• Meticulous and highly motivated.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Summary:

We are seeking a motivated and detail-oriented Junior Penetration Tester to join our cybersecurity team based in Singapore. In this role, you will assist in identifying vulnerabilities in systems, networks, and applications by performing security assessments and penetration tests. The ideal candidate must be able to work both independently and collaboratively as part of a team, adapting to various project needs. You will work closely with senior security professionals, with ample opportunities for learning and growth in ethical hacking and vulnerability management.

Key Responsibilities:

• Conduct penetration tests on networks, applications, and systems to identify vulnerabilities and recommend remediation measures.
• Work both independently and collaboratively to complete penetration testing projects, ensuring deadlines and quality standards are met.
• Research and exploit vulnerabilities using various tools and techniques.
• Document findings in detailed reports and present them to the internal team and stakeholders.
• Collaborate with developers, system administrators, and other IT staff to implement security measures.
• Stay updated on the latest cybersecurity trends, attack vectors, and security technologies.
• Support the team in preparing for and responding to security incidents when necessary.
• Follow established cybersecurity processes and frameworks (e.g., OWASP, NIST).
• Assist in conducting security reviews and risk assessments for new and existing systems.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience).
• Strong understanding of networking concepts, operating systems (Windows, Linux), and web applications.
• Basic knowledge of penetration testing techniques and tools (e.g., Nmap, Metasploit, Burp Suite, Wireshark).
• Familiarity with common security frameworks and methodologies (e.g., OWASP Top 10, NIST).
• Ability to work both independently on assigned tasks and collaboratively in a team environment.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Eligible to work in Singapore.

Preferred Qualifications:

• Relevant certifications (e.g., CEH, CompTIA Security+, eJPT, OSCP) are a plus.
• Basic scripting skills (e.g., Python, Bash) and knowledge of automation tools for security testing.
• Understanding of cloud security concepts and testing.
• Experience with cybersecurity regulations and compliance standards in Singapore (e.g., PDPA, MAS TRM).

Seeking Singaporean to join as QA Analyst (Banking Domain (Account Opening and KYC)) on 1 Yr Project renewable assignment

Changi Business Park Location

Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.

• Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.
• Generate and share daily execution reports using Jira.
• Involve in daily stand-up meetings.
• Coordinate with team members and other teams for day-to-day work.
• Do email support for different application issues under the team.

The Role:

Reporting to Group Head of QESH & Compliance (Certification), you will have the opportunity to support the Group's sustainability activities. You will work in an entrepreneurial and fast-paced environment with frequent opportunities to interact with internal and external stakeholders.

What You’ll Do:

• Provide supports in achieving sustainability certification (International Sustainability & Carbon Certification (ISCC) & ESMS compliance for all regional entities.
• Support the compliance and implementation of Group Sustainable Policy.
• Monitor the progression of Sustainability and QESH Performance in all entities (e.g., GHG emissions, Water/waste Consumption, Traceability Performance, Supplier Engagement, Safety & Health Compliance and Product Quality Improvement).
• Produce QESH Reports as per requirement.
• Establish and verify supply chain mapping on Sustainability Dashboard.
• Any other duties as assigned.

What You’ll Need:

• Bachelor's degree in science, engineering or any relevant fields.
• Minimum 1 years of working experience ISO or related audit assessments or sustainability work is advantageous.
• Willing to travel (up to 20% during low period and up to 80% of the time during peak season).
• Ability to communicate with our China’s office staff is preferred.
• Meticulous and possess strong planning and systematic coordination.
• Ability to work under pressure in a fast-paced environment.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Risk Management organization oversees risk-taking activities and assesses risks and issues independently of the front line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control and report material aggregate risks.

We’re currently looking for a high caliber professional to join our team as IPB and Private Bank Control Testing Leader / Business Risk & Control Officer - Hybrid (Internal Job Title: Business Risk & Control Officer - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

Qualifications:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).

Travel Requirement:

• Less than 10%.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Summary:

We are seeking an experienced Design Quality Engineer to lead quality initiatives for our thermal cooling solutions in the electronics and computing sectors. The ideal candidate will focus on ensuring design and process quality, driving continuous improvements to achieve product excellence. If you are passionate about quality control, process optimization, and cross-functional collaboration, we encourage you to apply.

Key Responsibilities:

• Quality Monitoring & Yield Optimization: Implement advanced monitoring systems to enhance product quality and yield. Identify areas for improvement and lead initiatives to optimize production.
• Abnormal Quality Management: Take charge of addressing and improving abnormal quality issues in manufacturing processes. Collaborate with cross-functional teams to implement solutions and preventive actions.
• Process & Quality Control Enhancement: Strengthen internal quality control systems and enhance process capabilities. Lead initiatives aimed at maximizing operational efficiency.
• Customer Quality Assurance: Lead corrective actions for customer-reported quality issues and communicate preventive solutions to stakeholders.
• Inspection Process Optimization: Optimize the quality inspection process by integrating automation and cutting-edge technologies where applicable.
• Cross-Department Collaboration: Promote communication and collaboration between design, production, and other teams to ensure consistent adherence to quality standards.
• Team Leadership: Oversee the quality team’s task assignments, performance, and development, ensuring timely delivery of objectives.

Requirements:

• Bachelor's degree in the related field
• Proven experience in quality engineering, with a focus on manufacturing and design quality.
• Strong analytical, problem-solving, and leadership abilities.
• Familiarity with quality management systems and industry standards.
• Six Sigma certification or similar is an advantage.
• Able to communicate with Chinese clients
• Willingness to travel and work abroad in China or Vietnam for at least 10 months annually.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to avery@eps.com.sg

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Capability and Quality Management Specialist.

Principal Responsibilities

• Evaluate individual staff performance through regular quality audits to ensure all customer interactions meet professional, quality and compliance guidelines
• Conduct regular call sharing with staff to ensure alignment of best practices and high service standards
• Develop and maintain quality standards and procedures in collaboration with cross-functional teams
• Conduct thematic analysis examining themes across multiple products, services or processes to identify trends, patterns and common issues
• Identifying training and development needs through analysing data to identify areas of improvement
• Supporting in the design of training and development programmes based on the needs of the organization and the individual
• Supporting in evaluation of training and development programmes

Qualifications

• Degree / Graduate with knowledge/working experience of Singapore Insurance is preferred
• Demonstrates understanding of customer needs and behaviour
• Ability to communicate cross functionally
• Good learning attitude, analytical, problem solving and with good time management skills
• Excellent interpersonal and communication skills with an ability to write well
• Experience in a customer service environment or related position, preferably in a financial industry
• Committed, self-disciplined, Customer Service oriented, able to multitask with an eye for details
• Ability to work independently, and with high level of initiative in a high pressure and tight timeline environment
• Team worker, works well under pressure and self-driven

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4