Total 45 Quality Assurance / Control job vacancies in CARRERA 9A NO. 99-02

Memeriksa, mencegah & menginformaksikan biaya-biaya yang tidak sesuai

Mensupervisi team quality control

Memeriksa, meverifikasi dan memutuskan pengeluaran produk.

Melakukan survei penyebab komplain customer dan mengusulkan saran perbaikan tahap awal

Memastikan sesuai dengan peraturan buku panduan pemeriksaan dan verifikasi melakukan pemeriksaan dan verifikasi produk dengan seksama

Memastikan pengeluaran barang setiap jenis produk sudah dilengkapi dengan produk cadangan.

Memeriksa format penulisan label produk sudah baku, lengkap, menjamin isi label produk dalam kotak pengemasan dengan produk nyatanya sesuai dan persyaratan perlindungan lingkungan dari customer.

Pencatatan pemeriksaan dan verifikasi yang relevan dengan akurat, menjamin keakuratan dari hasil pemeriksaan dan verifikasi, dan menyimpan serta mengelola secara keseluruhan.

QC. Line

Could you make a positive impact on our Communities?
Platform Property Care has an exciting opportunity for a Quality & Defects Manager to join our Grounds Maintenance team as our Subject Matter Expert for all of Platform Housing new build sites landscaping under development.
What could you be doing?
In this key role you will be responsible for ensuring landscaping works on new developments are delivered on time, to high standards and contract specification whilst being the main point of contact for all stakeholders.
You’ll have a real input into new development scheme design and maintenance regime being involved with the pre-planning and pre-site review. Working with our Development Land team you will lead on all Grounds throughout the build process, managing the defects until sites are complete and then handed over to the Grounds Maintenance Delivery Managers and their teams to manage and maintain on a day to day.
Some things we need from you:
• Proven knowledge and demonstrable experience of delivering horticulture and landscape maintenance techniques and industry best practice including tree and hedge conservation
• Experience of working day to day with external stakeholders with excellent relationship building and maintenance skills
• Used to working with site plans and planting diagrams with a key eye for detail
• Experience in monitoring, measuring, and managing performance and addressing under-performance and of delivering works on time
• It would be desirable if you have a C & G/ National Diploma or equivalent qualification in Horticulture, and if you were an Associate Member of the Chartered Institute of Horticulture and working towards Corporate Membership
• Management and H & S Management qualifications would also be desirable but not essential
We’d also like you to be:
• Highly organised and professional in approach
• Used to balancing a heavy workload and prioritising as necessary
• Customer Focussed
• Strong IT Skills with use of MS Office, 365 and GIS
• Good written and verbal communication skills
• Good problem-solving skills
This is a mobile role with a van and fuel card provided so a driving licence is essential. The area covered by this role is group wide and covers the central areas - Birmingham/ the West Midlands/ Leicestershire/ Lincolnshire/ Derbyshire/ Worcestershire & Herefordshire so you would need to live in these areas. We have group offices in Solihull and Worcester. You will need to travel extensively across all of Platform Housing Group’s new development portfolio, and on occasion respond to meetings outside of work hours.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the ideal role and place for you then we’d love to hear from you! If you would like to find out more, please contact Nicola Chamberlain, Head of Estates, at nicola.chamberlain@platformhg.com for a chat.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Proud member of the Disability Confident employer scheme

Meneliti Kualitas Produk

Quality Assurance - Jakarta - PT DIKA

• Membuat rencana pengujian yang komprehensif berdasarkan spesifikasi dan kebutuhan bisnis.
• Merancang skenario pengujian untuk mencakup semua fitur dan fungsionalitas aplikasi.
• Melaksanakan pengujian perangkat lunak, termasuk pengujian fungsional, pengujian integrasi, pengujian sistem, dan pengujian kinerja untuk memastikan bahwa aplikasi berjalan sesuai dengan harapan dan memenuhi standar kualitas yang ditetapkan.
• Memastikan bahwa standar kualitas yang ditetapkan oleh organisasi atau klien terpenuhi dalam setiap tahap pengembangan perangkat lunak.

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

The Data Quality Intermediate Analyst is responsible for delivering subject matter and industry expertise across the enterprise in coordination with the Data Quality  team. This role deals with most problems independently and has some latitude to solve complex problems.  Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.  Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. 

Responsibilities:

• Partners with business teams to develop process improvements, solutions, and streamline operational workflows
• Applies professional judgment and attention to detail when interpreting data and results based on the analysis of information
• May occasionally provide informal guidance or on the job training to new or lower-level team members
• Communicates with tact and diplomacy to exchange potentially complex/sensitive information with project stake holders or internal parties
• Works and coordinates with a multidisciplinary group of business leads, operations managers, and technologists
• Report Data Quality issues through the Data Concern Remediation Management process
• Defines detailed business data requirements and documenting them
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency

Qualifications:

• 2-5 years’ Experience with defining and implementing Data Quality programs; Banking or Finance industry preferred 
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
• Strong analytical skills and attention to detail
• Working knowledge of Collibra and other Data Governance industry standard tools
• Intermediate proficiency in System Query Language (SQL)
• Working knowledge of Tableau (report consumer, developer, etc.)
• Demonstrated understanding of Database structures
• Flexible, team-oriented and have good interpersonal skills
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills

Education:

• Bachelor's/University degree or equivalent experience

-Conocimiento en SAS y SQL

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Job Family Group:

Data Governance

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Job Family:

Data Quality & Data Quality Analytics and Reporting

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Serves as a function/business/product compliance risk senior analyst for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice relating to the supported function/business/product and guidance on function/business/product rules/laws.

Responsibilities:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Assist with regulatory inquiries and/or examinations.
• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Supporting the business in performing timely compliance reviews of new transactions and/or products.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Researching any rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules/regulations
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Working Knowledge of Compliance laws, rules, regulations, risks and typologies in the supported function/business/product
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge in area of focus
• Relevant certifications desirable

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree a plus

Experiencia y conocimiento en inversiones.
Trato con reguladores, reportes para los mismos
Inglés intermedio alto

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Job Family Group:

Compliance and Control

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Job Family:

Product Compliance Risk Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Serves as a function/business/product compliance risk senior analyst for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice relating to the supported function/business/product and guidance on function/business/product rules/laws.

Responsibilities:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Assist with regulatory inquiries and/or examinations.
• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Supporting the business in performing timely compliance reviews of new transactions and/or products.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Researching any rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules/regulations
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Working Knowledge of Compliance laws, rules, regulations, risks and typologies in the supported function/business/product
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge in area of focus
• Relevant certifications desirable

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree a plus

Experiencia y conocimiento en inversiones. •Trato con reguladores, reportes para los mismos

Inglés intermedio avanzado

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Job Family Group:

Compliance and Control

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Job Family:

Product Compliance Risk Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Seguimiento y actualización a Instrucciones de Trabajo de acuerdo a cambios en políticas, regulaciones internas y externas.

Adecuación, implementación y monitoreo de líneas de control para el grupo de Asesores de Inversión.

Identificación de riesgos y actuar en consecuencia para mitigarlos.

Relación con diferentes áreas internas para consultas y negociación.

Relación directa con supervisores del grupo de asesores para capacitar y retroalimentar a los asesores.

Reportes operativos y de control

Deseable certificación AMIB

Conocimiento sobre productos de inversión

Manejo de paquetería office. Excel avanzado

Autodidacta, resolución a problemas y proactivo

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Quality Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Keeps abreast of best practices in Quality Assurance.
• Provides input with regards to all training and development needs for assigned personnel.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
• Applies basic understanding of how own area integrates within own subject area.
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Direct impact by ensuring the quality of tasks provided by self and others on team.
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
• Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery
• Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Quality

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

El analista de calidad 2 es un puesto profesional en desarrollo. Aplica conocimientos específicos del área en el control, la examinación, el análisis o la evaluación de procesos y datos. Identifica brechas en las políticas y formula políticas. Interpreta datos y realiza recomendaciones. Investiga e interpreta información basada en los hechos. Identifica incongruencias en los datos o resultados, define problemas de negocios y formula recomendaciones sobre políticas, procedimientos o prácticas. Integra conocimiento disciplinario establecido dentro de su propia área de especialidad con la comprensión básica de las prácticas de la industria relacionadas. Debe tener una buena comprensión del modo en que el equipo interactúa con otros para lograr los objetivos del área. Desarrolla un conocimiento de trabajo de las prácticas y normas de la industria. Tiene un impacto limitado pero directo en la empresa, a través de la calidad de las tareas o los servicios proporcionados. El impacto del ocupante del puesto está limitado a su propio equipo.

Responsabilidades:

• Revisa el desempeño con el tiempo y calcular o analizar tendencias de desempeño.
• Se asocia con el personal de negocios o capacitación para identificar problemas de desempeño; desarrolla herramientas de mejora del desempeño de manera independiente.
• Recomienda medidas específicas para mejorar la calidad.
• Analiza procesos, identifica deficiencias y formula políticas que tienen un impacto limitado pero directo en la empresa.
• Ofrece juicios evaluativos y recomendaciones a la gerencia en función de revisiones de calidad.
• Aplica una buena comprensión del modo en que el equipo interactúa con otros para lograr los objetivos del área.
• Aplica conocimientos específicos del área en el control, la examinación, el análisis o la evaluación de procesos y datos.
• Interpreta datos y realiza recomendaciones.
• Integra conocimiento disciplinario establecido dentro de su propia área de especialidad con la comprensión básica de las prácticas de la industria relacionadas. Tiene un impacto limitado pero directo en la empresa, a través de la calidad de las tareas o los servicios proporcionados.
• Desarrolla un conocimiento de trabajo de las prácticas y normas de la industria.
• Garantiza que la producción laboral coincida con el estándar de calidad exigido y lo alcance manteniendo la atención al detalle y adhesión a los procesos organizativos.
• Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia

Calificaciones:

• Entre 0 y 2 años de experiencia relevante.
• Preferentemente, experiencia previa como funcionario de Soluciones para el Cliente.
• Debe poder intercambiar información de manera concisa y lógica, y ser sensible a la diversidad de la audiencia. Capacidades sólidas en el paquete Microsoft Office (p. ej., Word, Excel, Outlook).
• Atención al detalle y capacidades analíticas avanzadas.
• Conocimiento práctico de productos, procesos, sistemas y servicios especializados.

Educación:

• Licenciatura/título universitario o experiencia equivalente.

• Responsibilities: 

  • Tener pleno conocimiento de las políticas y procedimientos corporativos relacionados con la disciplina de riesgos y la resolución de problemas.

  • Calcula KPIS de los diferentes canales de entrada en los registros de las Quejas y Aclaraciones

  •  Identifica y analiza desviaciones de causa raíz en el registro de las Aclaraciones y Quejas

  • Participa en mantener el Error Rate dentro de los estándares establecidos en conjunto con los canales registrantes

  • Gestionar seguimientos de mejora con las áreas involucradas

  • Contribuye al mantenimiento y ejecución del Modelo QA de canales de Registro

  • Participar activamente en las sesiones de formación con las áreas internas y externas de la dirección de C%D

  • Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la firma y salvaguardando a Citigroup, sus clientes y activos, impulsando el cumplimiento de las leyes, reglas y regulaciones aplicables, adhiriéndose a la Política, aplicando un juicio ético sólido con respecto al comportamiento y conducta personal. y prácticas comerciales, y escalar, gestionar y reportar problemas de control con transparencia.

       

Development Value:

• Oportunidad de incrementar conocimientos en procesos de Negocio, ambiente de control, aseguramiento de calidad y mejora continua

• Exposición constante y estrecha interacción con los canales de registro de Aclaraciones y Quejas, así como Gerencia de Producto.

Qualifications:

•  1-3 años de experiencia en registros y/o análisis y dictamen en Quejas y Aclaraciones de productos bancarios, así como aseguramiento de calidad y mejora continua

• Experiencia en atención a clientes: Centro de atención telefónica, Sucursales, preferentemente   

•   Competente en Microsoft Office

•   Habilidades demostradas para la resolución de problemas y la toma de decisiones.

•            Demuestra constantemente habilidades de comunicación verbal y escrita claras y concisas.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Preferable experience in complaints and disputes
• Preferable knowledge in GRC System (Global Risk and Control)

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Job Family Group:

Operations - Core

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Job Family:

Operations Quality

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Product Perf Mngmt Sr Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Partners with more senior team members to deliver across product disciplines, assist in the ownership of the product(s) and monitoring drivers for performance and works on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
• Applies disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function
• Integrates industry knowledge and research within a defined area and requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business
• Evaluates variable issues that impact team performance
• Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Assists in the implementation of performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
• Assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives
• Participates in ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
• Prepares materials for the Product Approval Program and related processes
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Demonstrated experience in Product Management and/or Product Development discipline
• Understanding of logistics or Industrial verticals experience with e-commerce solutions preferred
• Applies judgment to solutions based on sophisticated analytical thought comparing and selecting complex alternatives
• Uses quantitative or qualitative analysis to solve problems and develop new, innovative solutions
• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations
• Diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers
• Demonstrates confidence in delivering presentations to clients and senior managers

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

FUNCIONES PRINCIPALES

• Asesoría y apoyo al personal de Gestión de Productos en el cumplimiento de MCA.
• Garantizar que los procesos estén completamente documentados relacionados con los procesos de Gestión de Productos, así como mantenerlos actualizados.
• Supervisar el correcto cumplimiento y ejecución de los procesos establecidos, así como informar de las posibles desviaciones de control.
• Revisar el seguimiento trimestral de los resultados y el envío oportuno de conclusiones a los Jefes de Negocio y Dueños de Procesos.
• Medir y evaluar la eficiencia y eficacia de los controles establecidos en el área de Gestión de Productos, apoyando la mejora continua, la reevaluación de los procesos y en la introducción de acciones correctivas para el cumplimiento de las metas.

• Implementación de mejoras en los procesos en función de las desviaciones identificadas por las revisiones internas y externas.
• Enlace entre las áreas solicitantes y la Gerencia de Producto de Captación para el entendimiento y cumplimiento oportuno de los entregables solicitados por reguladores, áreas externas, etc.
• Atención eficiente y oportuna a los eventos de pérdida de información del SIRT.
• Mantener actualizados los SLMD (acuerdos de servicios) asociados a 4 unidades de negocio: Unidad de DDA, Inversiones, Estrategia de Nómina y Inteligencia de Negocios para Pasivos

SE REQUIERE:

• Education: Administración, Ingenieria, carreras a fin
• Technical Skills: manejo de paquetería de Windows (Excel, Word, ppt)
• Soft Skills: Manejo a la frustración, trabajo bajo presión, proactivo, innovador, creativo.
• Languages Required: Ingles (principalmente comprendido y escrito)
• 2-5 años de experiencia relevante en control y/o proyectos (experiencia en área de control MCA, IBCO)
• Experiencia en la creación e implementación de procesos que resulten en un mejor desempeño para la Dirección (mejora en los procesos documentados)
• Capacidad para presentar ideas e iniciativas con la finalidad de mejorar el ámbito de control en la Dirección
• Experiencia en análisis de datos y resolución de problemas con gran atención al detalle (análisis de bases de datos)
• Capacidad para realizar múltiples tareas y mantener la compostura en un entorno de gran volumen.
• Habilidad para identificación oportuna de riesgos e implementación de mejoras

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Job Family Group:

Product Management and Development

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Job Family:

Product Performance Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Compl Bus Control Intmd Anlyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Contributes to the resolution of cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
• Utilizes the Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue.
• May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective.
• Liaises with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
• Conducts targeted, mandatory or ad hoc Control Tests & Reviews for a department or group.
• Resolves problems or transactions where expertise is required to interpret problems/transactions against policies, guidelines or processes.
• Analyzes documentation and processes to ensure risks and control points are properly addressed, and are in accordance with Risk and Control Self-Assessments Policies.
• Contributes to work flow or process change and redesign.
• May be accountable for regular reporting or process administration.
• Forms a strong understanding of specific function or area.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant control and/or project experience
• High attention to detail and quality
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Demonstrated analytical and problem-solving skills.
• Effective planning and organizational skills
• Proven ability to make sound business decisions
• Experience in creating and implementing processes that result in improved business performance
• Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

Education:

• Bachelor’s/University degree or equivalent experience

The Compl Bus Control Intmd Analyst provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality, and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Review and analyzing of policies, technology, tools, and governance processes to create lasting solutions for minimizing risks from failed internal processes and inadequate controls.
• Looks for ways to improve the current process and share best practices with senior leadership.
• Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
• Builds trusted internal and external customer relationships.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Reviews the Credit Process and analyze it to find possible breaches and best practices.
• Manages and serves and provides support to the stakeholders in the Escalations process to identify root causes, find and implement actions to mitigate risks.
• Acts as an intermediary between the business and ICRM in the Anti-Bribery and Corruption Process.
• Provides support to the stakeholders in the review and registration of EUC’s and Risk Models.

Qualifications:

• 3-5 years’ experience in Internal Control and Compliance. Other risk and control Segment would be a plus – Internal Control.
• Knowledge of the Credit Process.
• Knowledge about End User Computing, Model Risk, Anti-Bribery and Corruption and New Activities processes.
• Manager’s Control Assessment (MCA) process knowledge.
• English level – Intermediate.
• Intermediate level on Excel, Access and Word (office).
• Expertise in the following is beneficial: regulations and corporate policies in banking.
• Experience in Internal/External Audit would be desirable.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Planning and organizational skills, proactive and self-motivated.
• High level of analytical skills and problem-solving.
• Good customer service skills.

Education:

Bachelor’s/University degree (Administration, Accounting or Engineering).

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting