Total 15 Director/C-Level Quality Assurance / Control job vacancies in London, N18 1QX

Are you an experienced clinical leader with a passion for infection prevention and control? Barts Health is looking for a dynamic and strategic individual to lead our Infection Prevention and Control efforts across all Trust sites. As the Clinical Director of Infection Prevention and Control (CDIPC), you will have a pivotal role in shaping the Trust's IPC strategy, ensuring compliance with national standards, and driving improvements in patient safety.

You will be a registered healthcare professional with extensive senior experience in IPC and a proven track record of leadership in a large, complex healthcare setting. You will have strong analytical skills and the ability to translate infection data into actionable insights that improve patient outcomes. Your strategic leadership will be crucial in aligning IPC efforts with the Trust’s wider clinical and operational goals.

You will also be a skilled communicator, capable of engaging with stakeholders at all levels, from frontline staff to national policymakers. Your experience in managing change, particularly in infection control, will be vital in driving the Trust’s transformation agenda in this critical area.

If you are ready to take on a leadership role that makes a direct impact on patient safety and infection prevention, we invite you to apply for this exciting opportunity. Join us in leading Barts Health to the highest standards of IPC and clinical excellence.

The Clinical Director of Infection Prevention and Control will provide strategic oversight of IPC, antimicrobial stewardship, and related environmental factors across Barts Health. You will lead a senior team in managing infection prevention efforts, developing policies, and ensuring compliance with the Health and Social Care Act, Care Quality Commission (CQC) standards, and the UK Health Security Agency (UKHSA) requirements.

You will work closely with the Trust Executive Team at both Group and Hospital level reporting on key infection data and advising on risk mitigation strategies. You will also lead the Trust’s efforts to reduce healthcare-associated infections and ensure a safe environment for both patients and staff.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.


The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out ofspecial measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.


Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistentlyhigh standardsof harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.


We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate,cultivateand support aninclusive working environment.


We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.


The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Sunday 15 Dec 2024

Are you an experienced clinical leader with a passion for infection prevention and control? Barts Health is looking for a dynamic and strategic individual to lead our Infection Prevention and Control efforts across all Trust sites. As the Clinical Director of Infection Prevention and Control (CDIPC), you will have a pivotal role in shaping the Trust's IPC strategy, ensuring compliance with national standards, and driving improvements in patient safety.

You will be a registered healthcare professional with extensive senior experience in IPC and a proven track record of leadership in a large, complex healthcare setting. You will have strong analytical skills and the ability to translate infection data into actionable insights that improve patient outcomes. Your strategic leadership will be crucial in aligning IPC efforts with the Trust’s wider clinical and operational goals.

You will also be a skilled communicator, capable of engaging with stakeholders at all levels, from frontline staff to national policymakers. Your experience in managing change, particularly in infection control, will be vital in driving the Trust’s transformation agenda in this critical area.

If you are ready to take on a leadership role that makes a direct impact on patient safety and infection prevention, we invite you to apply for this exciting opportunity. Join us in leading Barts Health to the highest standards of IPC and clinical excellence.

The Clinical Director of Infection Prevention and Control will provide strategic oversight of IPC, antimicrobial stewardship, and related environmental factors across Barts Health. You will lead a senior team in managing infection prevention efforts, developing policies, and ensuring compliance with the Health and Social Care Act, Care Quality Commission (CQC) standards, and the UK Health Security Agency (UKHSA) requirements.

You will work closely with the Trust Executive Team at both Group and Hospital level reporting on key infection data and advising on risk mitigation strategies. You will also lead the Trust’s efforts to reduce healthcare-associated infections and ensure a safe environment for both patients and staff.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.


The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out ofspecial measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.


Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistentlyhigh standardsof harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.


We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate,cultivateand support aninclusive working environment.


We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.


The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Sunday 15 Dec 2024

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are seeking an experienced leader to join our Essentia Executive team and drive the Trust’s strategic ambitions in South East London. This pivotal role is responsible for providing leadership in delivering the Trust’s capital development plans, compliance and assurance functions, property investments, and space management strategy. As a key member of the executive team, the postholder will oversee the planning, design, and delivery of healthcare facilities to meet the clinical, research, and administrative needs of the Trust, ensuring projects are completed on time and within budget.

The postholder will develop and implement the Trust’s integrated property and space strategy, aiming to maximise property value, improve estate efficiency, and ensure long-term asset sustainability. Building strong relationships with clinical and operational leaders, stakeholders, landlords, and tenant organisations, the postholder will drive consistency, mitigate risks, and represent the Trust externally. Additionally, they will lead operational quality standards, fire safety compliance, and the implementation of the Trust’s Sustainability Strategy in partnership with other South East London Trusts. This role also involves delivering the annual technical assurance plan and maintaining a robust assurance framework to ensure compliance with all statutory obligations.

Strategy and Planning
Develop and implement asset management policies and estate strategies that align with the Trust’s goals. Provide strategic leadership in property and space management, collaborating with partners to deliver cost-effective services and optimise the Trust’s assets through effective oversight of holdings, acquisitions, and disposals.

Design and Capital Delivery
Establish design standards for new builds and refurbishments, ensuring alignment with Trust specifications and sustainability goals. Oversee efficient capital project delivery, focusing on stakeholder engagement and compliance, while managing logistics and dispute resolution.

Major Projects and Engineering Assurance
Present development proposals to stakeholders, aligning them with Trust objectives. Oversee contract procurement and quality management of engineering and facilities to ensure compliance and effective issue resolution.

Property and Financial Management
Develop a property strategy to optimise space and generate revenue. Manage project costs within financial targets and engage stakeholders to enhance the portfolio.

Leadership and Corporate Responsibilities
Provide leadership to promote an inclusive culture aligned with Trust values, developing team structures and career plans to drive performance. Represent Essentia and the Trust regionally and nationally, leading sustainability and transformation initiatives.

Working for your organisation

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

Our Trust values areWe are caring, ambitious and inclusive.

What We Offer

The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.

Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
Ride to work scheme
Employee assistance programme
Free stop smoking service

Please refer to attached detailed job description and person specification for further information on the role.


This advert closes on Sunday 17 Nov 2024

Your New Company
They have a presence in a large variety of household products, from fridges to bathroom fittings. They have a truly global presence, operating in over 120 countries with over 50,000 employees.
Their primary aim is to focus on creating high quality products that transform homes.


Your New Role
As the Senior Ethics and Compliance Director for EMENA, you will get the chance to shape the business's Ethics and Compliance function. You will be tasked with staying on top of all regulatory changes, making sure that the business adapts whenever needed. Areas that you will get the chance to gain exposure to will involve Anti-Bibery and Corruption, Sanctions, Conflicts of interest and Anti-Money Laundering.
You will also get the chance to undertake risk responsibilities for the organisation, developing risk mitigation strategies for critical risks the business faces whilst also sharing best practice to all other areas of the business.


What you'll need to succeed

• A minimum of 10 years experience within a compliance role.
• Bi-lingual, ability to speak both German and English fluently.
• Experience building or managing third-party risk management (TPRM).
• Extensive experience conducting investigations on a wide range of areas including Fraud and Corruption.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The post holder will have a leadership role, working closely with the Chief Medical Officer, Chief Nursing Officer, Director of Corporate Affairs, Deputy Medical Director, and Deputy Chief Nurses to create an environment which promotes and supports safety for our patients, staff and visitors; ensures we are providing right care for the right patients and that service users and their carers experience is captured understood and responded to.



To ensure risk management, embedded throughout LNWH, is instrumental in reducing harm and by so doing positively influences the Trust’s position as assessed by external agencies, for example, the Care Quality Commission (CQC), National Health Service England (NHSE), NHS Resolution (NHSR).



Management of the Quality and Patient Safety team across LNWH encompassing, clinical effectiveness, clinical audit, risk and incident management, learning from patient deaths and quality assurance compliance. The post holder is overall accountable for all the services provided by the Quality and Patient Safety team.



The post holder will ensure professional support and advice for governance staff based in Divisions.

To be responsible to the Director of Corporate Affairs (Executive lead for risk) for the Risk Management Strategy and operational management of risk throughout LNWH.

STRATEGY AND LEADERSHIP

· Take a key role in shaping the on-going direction/strategy for quality governance, patient safety and clinical effectiveness and risk management in the Trust.

· To be the Trust’s nominated Patient Safety Specialist and incorporate the elements that are required for this nationally mandated role

· Responsible and accountable for the development and delivery of a Trustwide strategy in line with the NHS England National Patient Safety Strategy incorporating the constituent elements of Learning from Patient Safety Events, the Patient Safety Syllabus, Patient Involvement in Patient Safety, and the Patient Safety Priorities

· To provide leadership for the Quality and Patient Safety team and to be a key member of the Trust’s Committees with a remit for quality governance.

· Lead on the Quality Accounts content and submission.

· To ensure the learning from risk management, incidents and quality improvement are fed back into the improvement cycle and processes of the Trust and that assurance is provided.

· To attend as required the Board’s Quality and Safety Committee, and the executive led Patient Safety Group, Clinical Effectiveness Group, and the Risk and Compliance Group to ensure that these are provided with regular and comprehensive reports sufficient to enable them to fulfil their monitoring and assurance responsibilities on all aspects of quality, risk management, effectiveness and patient safety



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.


This advert closes on Monday 21 Oct 2024

Your New Company
They have a presence in a large variety of household products, from fridges to bathroom fittings. They have a truly global presence, operating in over 120 countries with over 50,000 employees.
Their primary aim is to focus on creating high quality products that transform homes.


Your New Role
As the Senior Ethics and Compliance Director for EMENA, you will get the chance to shape the business's Ethics and Compliance function. You will be tasked with staying on top of all regulatory changes, making sure that the business adapts whenever needed. Areas that you will get the chance to gain exposure to will involve Anti-Bibery and Corruption, Sanctions, Conflicts of interest and Anti-Money Laundering.
You will also get the chance to undertake risk responsibilities for the organisation, developing risk mitigation strategies for critical risks the business faces whilst also sharing best practice to all other areas of the business.


What you'll need to succeed

• A minimum of 10 years experience within a compliance role.
• Bi-lingual, ability to speak both German and English fluently.
• Experience building or managing third-party risk management (TPRM).
• Extensive experience conducting investigations on a wide range of areas including Fraud and Corruption.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays have been exclusively retained by an extremely well-funded biotech driving breakthrough innovations in the space of gene therapy.They have developed an innovative new technology that allows them to deliver gene therapies in a novel way to patients with rare diseases and are currently going into their initial clinical trial to validate its use. Alongside this they have multiple other programmes approaching the clinic and several more in development, giving them a very strong pipeline.The company prides itself on innovation and collaborative work and has a very experienced senior leadership & technical team coupled with a C-suite with a truly impressive track record.
They are looking to add a Director / Senior Director of Process and Compliance to help them move the company's Clinical Technologies forward and are offering an excellent package plus significant remote working flexibility and the chance to make a real impact.


Your new role
This is a permanent position, working closely with the CEO, VP Biometrics and other senior stakeholders to ensure clinical (and potentially other, earlier discovery) technologies remain compliant with regulatory requirements as well as driving innovation within this space, eg through the adoption of new processes/technologies/software, etc.The company is ideally looking for candidates to spend some time in office, but the exact amount is open for discussion dependent on candidate location and other factors.
Major responsibilities will include a mix of (but aren't limited to):

• Establish the implementation roadmap for all clinical technologies that enable clinical trial management and data collection mechanisms
• Develop, manage and implement processes for clinical technology adoption and management, eg software solutions
• Drive new technology solutions for site visits, clinical monitoring, risk management and provide clinical operations colleagues with innovative ways to make a broader impact on the lives of the patients in our studies
• Oversee / manage projects to integrate and implement new technologies within clinical data capture or similar
• Manage the creation of new - and optimisation of existing - quality management processes
• Liaise with colleagues, eg within IT, Clinical Operations, Biometrics, QA & Regulatory Affairs, to ensure clinical trial activities are properly integrated / aligned to protocols
• Manage, implement, and develop solutions in site start-up, study recruitment/conduct, and data capture processes across multiple clinical technology programmes
• Act as a technical expert and leader within the business
• Drive best practice within the business

What you'll need to succeed
As well as strong communication skills for dealing with collaborators, stakeholders and vendors/CROs, you should have:

• A BSc (or equivalent experience) in a discipline such as computer science, biometrics, statistics, IT, or a life sciences discipline such as chemistry, biochemistry or biology
• Experience of the clinical drug development environment including experience in clinical software development and application deployment is essential, whether from a QA/CSV standpoint, or the data management/clinical operations side
• Deep expertise of regulatory requirements and industry standards relevant to clinical research, ensuring compliance throughout all stages of clinical trials
• Proven ability to design and/or develop technology solutions deployed in clinical trials - such as CTMS or other relevant technologies

Familiarity with navigating the clinical trial lifecycle and adhering to 21-CFR Part 11 regulations and validation processes

• Well-versed in the utilisation of common tools and technologies within clinical trials, including TMF, CTMS, DCT, and eSource, EDC, etc
• The ability to manage multiple concurrent projects and effectively prioritise between competing requirements

Experience of rare disease / small cohort trials would be an advantage, but is not necessary for this role.


What you'll get in return
You'll get the chance to make a significant impact on the company's clinical development and R&D/discovery projects, taking on project leadership for a number of different aspects, driving the adoption of new protocols and processes to make their operations as innovative and effective as possible whilst maintaining compliance with regulatory standards.The company are very flexible on salary bands and package depending on the skills of the person coming in and you will be a key member of a highly experienced team, with direct access to the C-suite leadership.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me on 0203 465 0057.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career, especially as there are a number of other bioinformatics, data science and statistics positions available.

Keywords: clinical, data, management, manager, quality, systems, process, compliance, controls, tools, CSV, validation, regulatory, compliance, computer, systems, SDTM, ADAM, CDISC, SAS, Snowflake, QA, audit, 21-CFR Part 11, Director, VP, drug, development, R&D, discovery, IT, pharmaceutical, biotech, operations

The Vacancy

Are you passionate about inspiring excellence and driving strategic quality initiatives? Do you thrive in a dynamic environment where innovation and improvement are encouraged? If so, we invite you to apply for the position of Director of Quality at Lewisham College.

Role Overview: As the Director of Quality, you will play a pivotal role in championing the highest performance standards across our institution. You'll be a key member of our senior leadership team, entrusted with the responsibility of steering our quality assurance and improvement systems to new heights. Your leadership will be instrumental in fostering a culture of self-assessment and continuous enhancement to align with our College's strategic and operational goals.

Responsibilities:

Provide visionary and strategic leadership to uphold and elevate performance standards.
Lead the development and implementation of efficient quality assurance and improvement systems.
Collaborate closely with Senior Management to align quality initiatives with organisational objectives.
Cultivate a culture of self-assessment and continuous improvement among staff and stakeholders.
Monitor and evaluate the effectiveness of quality processes, making data-driven recommendations for enhancement.
Foster a collaborative and supportive environment conducive to innovation and excellence.


About Lewisham College

Lewisham College is a large further education college in London and we’re proud of our reputation for producing knowledgeable, successful students with great employment potential. We offer an exciting range of work-focused courses, and provide a friendly, supportive learning environment where talent is nurtured.

We have achieved excellent results in recent years, but we know that we can only continue our success, and grow, by recruiting and retaining the best possible talent. We set out to employ staff with a genuine passion for further education and a commitment to ensuring all students achieve their potential, whatever barriers they need to overcome. Our people make a real difference not only to the lives of students, but also to local employers and the wider Lewisham community.

Every colleague has a valuable and important part to play here at Lewisham College and all of our employees are well-supported. We offer a wide range of staff development programmes, benefits and support all designed to enable our people to continually improve and reward them for their hard work and dedication. If you have a passion for education and its power to improve lives, and want to inspire young people and adults, we’d love to welcome you to our team.

Lewisham College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

At Lewisham College, our values are not just about what we do, but also about how we do things.

Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.

1. Being both inclusive and diverse

2. Trusting and respecting our communities

3. Taking ownership whilst working collaboratively

4. Inspiring excellence and curiosity.

As part of the NCG Group, Lewisham College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers’ pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.

NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.

No agency applications will be accepted.

NCG reserve the right to close the vacancy early.

Proud member of the Disability Confident employer scheme

The Deputy DIPC will work with the Director for Infection Prevention and Control (DIPC) to lead, manage and provide a proactive strategic infection prevention and control service ensuring that the Trust continually improves its performance in reducing healthcare-associated infections by developing systems that are evidence-based and grounded in best practice. As a professional role model and strong clinical leader you will demonstrate an excellent understanding of infection prevention and control issues, analytical thinking and ensuring that patients are placed at the centre of care delivery.

Our Infection Prevention and Control (IPC) team is recognised for its expertise and ability to support clinical and corporate services, which continues to be vital to the delivery of safe services. Due to internal promotion we are looking for a new Deputy Director for Infection Prevention and Control to join and lead the team.
• Working in conjunction with the Director of Infection Prevention and Control (DIPC), the Deputy Director of Infection Prevention Control (DDIPC) has a strategic leadership and management responsibility for the ongoing development and sustainability of a high quality and innovative infection prevention and control service for the Trust.
• The DDIPC is operationally responsible for the delivery of the Trust Infection Prevention and Control (IPC) service, working in conjunction with the DIPC, senior members of the IPC team, as well as senior divisional and corporate colleagues across the Trust.
• The DDIPC, working within the wider team, will have significant Trust wide responsibility and will be accountable for the strategic and operational management of the IPC service.
• The post holder will have significant Trust wide responsibility with respect to developing, leading and directing the Trust’s programme to reduce healthcare-associated infections as established in national trajectories and locally as established.
• The post holder will undertake a full portfolio of responsibilities as agreed and delegated by the DIPC and will be responsible and accountable for providing comprehensive and strong professional leadership, guidance advice, support and direction in relation to infection prevention and control, antimicrobial stewardship

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Monday 1 Apr 2024

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

Our search for better is changing the lives of our customers. It’s changing the careers of our people too –creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as a Senior Director, Quality (Complaint Handling and Post Market Surveillance), and you won’t either.

 

This is a key role within the Global Quality function, driving a high-performance culture and setting the standard for Quality Excellence. We are seeking a transformative thinker and diligent executor to help improve the operational execution of Complaints & Post Market Surveillance.

The Senior Director, Quality (Complaint Handling/PMS) will be accountable for the global complaint handling and post market surveillance process for the entire business, inclusive of all business units.  You will partner with the business for timely execution of complaint investigations to enable robust feedback from our customers.  You will develop and lead a team that reviews, processes and analyzes complaints data into practical business terms to ensure proper prioritization of initiatives to improve the customer experience and deliver on our forever caring promise.  This strategic partner will collaborate with the commercial organization to ensure all channels for reporting complaints are efficient and integrated, providing them with real-time complaints progress & feedback. 

Your Accountabilities and Responsibilities:

• Define global strategy for complaint handling and post market surveillance across Convatec. 
• Turn complex complaints data/information into practical analytics to facilitate business decisions. 
• Lead, mentor, coach, and develop complaint handling and post market surveillance teams.
• Partner with business unit (BU) leaders with an emphasis in manufacturing site collaboration in BU specific complaint analysis, ensuring the right focus/actions are placed in the main areas of opportunity/concern.
• Establish clear roles & responsibilities when liaising with legal, medical, quality, regulatory, operations, engineering, and other functions in the complaint handling and post market surveillance processes.
• Own  dashboard of performance related to complaint handling and post market surveillance activities.
• Develop strategy that drives improvements in the customer experience and facilitates how customer complaints are collected throughout the world.
• Harmonize & connects global processes for efficiency.
• Define strategy with commercial on how we gather & analyze feedback from social platforms and other media streams.
• Acts as the main point of contact for complaint handling - including complaint processing, investigation, and timely closure.
• Integrate data analytics into established power BI dashboards to enable one source of truth.
• Partner with R&D (Technology & Innovation) to ensure design related complaints have a clear funnel for investigations. 
• Integrate technology into repetitive tasks, to optimize speed of processing and focus on clarity of analytics for signals & corresponding actions.
• Drive continuous improvement in corresponding processes & tools.
• Identify, hire, train, develop and maintain qualified Quality personnel to support the Quality plans, objectives and goals.

 

The Ideal Candidate should bring the following qualities to the role:

• Minimum of B.S., or equivalent, in a scientific/technical discipline is required.  Advanced degree (M.S., M.B.A, Ph.D. or equivalent) preferred.
• Experience working in an international environment in a global position is required.
• Certifications in Quality Management Systems preferred.
• (5-7) years in the medical device and/or pharmaceutical industry.
• Five to seven (5-7) years’ experience in a leadership role.
• Practical experience and global mastery in global quality standards and regulations governing medical products.
• Outstanding communication skills (both written and spoken), to all layers of the organization, including executive level.
• Emotional Intelligence/cultural awareness (interacting globally).
• Ability to think in a clear, decisive manner, remaining calm under stressful and challenging conditions.
• Ability to efficiently work through quality, organization and business issues with a focus on solutions and proactive contingency planning in support of the customer and business objectives.
• Ability to apply budgetary analysis principles and effective allocation of internal/external resources.
• Strong understanding of risk management principles and ability to apply these principles in day-to-day quality management activities, compliance issues, and business challenges.
• Commercially astute and customer focused.

Working Conditions:

• Fulltime position

Travel:

• Role is remote-based with preference to location in the United Kingdom
• Travel is expected to be approximately 25% with projected international travel

Language Skills Required:

• Speaking: English
• Writing/Reading:  English

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen too.  It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

This is stepping up to a challenge.

This is work that’ll move you.

#ForeverCaring #ForeverConvatec #WeAreConvatec

#LI-DB1

#LI-REMOTE

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Sales - Client Relationship Director
Location - London International House (Hybrid)
Salary - Competitive + Commission

Our mission within the Enterprise sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes.

To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within the Enterprise world.

Day in 'Life of a Client Relationship Director'
Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
Prospect for new revenue streams whilst maintaining and growing existing lines of revenue .
Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities
Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME's owning the process end to end.
Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics

What You'll' Bring
Good communication for internal and external stakeholders up to C suite level
Driven and hungry for the sale
Dynamic and innovative
Willing to challenge the status quo
Demonstrable success in sales


A little about QA:
At QA, our mission is powering people's potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We're experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we're proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

You can find out more about Life at QA here.

Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
You'll also have the chance to be part of the 110 Club, an amazing incentive-based reward for our Sales Teams, which will see you go on a fantastic all expenses paid VIP weekend abroad! Recent destinations include Las Vegas, Miami, New York.


How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Proud member of the Disability Confident employer scheme

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