Total 15 Manager level Quality Assurance / Control job vacancies in Suffolk, IP33 1UL

Our Client based in Suffolk are currently recruiting for a Building Safety Compliance Manager to join their Housing Team.

This is a full time, permanent role based in Ipswich offering hybrid working and a salary between £44,428 - £46,464 per year.

The purpose of the role is to provide a comprehensive, high quality, customer focused Service to the Council for the effective maintenance and improvement of the housing stock and local environment, with specific emphasis on responsibility for managing compliance and building safety matters to all Council properties and customers, the postholder will ensure all aspects of the Building Safety Act and other Health and Safety legislation is met within legal, financial, time and policy constraints.

Responsibilities:

2. To work with other M&C teams, Service Areas and Stakeholders to ensure all compliance inspections (not exhaustive) are carried out at the appropriate frequencies and in a timely manner, and where necessary, ensure all rectification actions are appropriately allocated and completed to a high standard and recorded as such to maintain a compliant and safe environment for all residents and visitors:

• Annual Gas Safety Inspections
• EICR Electrical Inspections to individual properties and Landlords supplies
• Fire alarm testing
• Emergency lighting checks
• Fire risk assessments
• Water Risk Assessments
• Legionella Inspections
• Lift Inspections
• Portable Appliance Testing
• Lightening Conductor Inspections
• RIDDOR reporting
• Asbestos Management
• Fire fighting equipment including AOV's, Sprinkler Systems and Dry Risers
• Near miss reporting

Requirements:

• Building services related degree or equivalent professional building services related qualification e.g. MCIOB, MRICS
• 5 years qualitative experience
• Demonstrable experience of H&S compliance in all M&E fields of work and experience of monitoring and managing all associated compliance.

If interested or require further information please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

A senior post in Ipswich Borough Council in one of its largest front line services. The Maintenance and Contracts service spends circa. £25 million annually repairing, maintaining and improving a retained housing stock of approximately 7500 properties and 15 sheltered schemes to our local “Ipswich Standard”. The Council takes a holistic approach to building safety and stock management and has one seamless service that is now responsible for everything in connection with the asset management of that stock; from initial design to completing works on site on a right first-time basis using our own directly employed trade teams.

Compliance and Building Safety Manager will be a senior management post within the Maintenance & Contracts (Housing) service dedicated to continuous improvement, efficient services and improving housing safety and standards for our customers. Building Safety and Compliance is at the top of the Council’s priorities. Most of the compliance related contracts are managed by a number of Surveyors and Contract Managers, so your role would largely be working alongside these Officers and reporting on the compliance as a whole.

Housing is a flagship service of Ipswich Borough Council and it is a service that is vital for our tenants and very much in the public eye – as you would expect with such a range of work. Our employees and appointed contractors do everything from day-to-day repairs, refurbishing properties whilst void, disabled adaptations, major regeneration, planned and capital improvement schemes as well as providing a Community Caretaking Service. As you would expect we have a large vehicle fleet and work from a significant depot facility that includes our own stores, in house joinery workshop and waste facility.

As such, it is a great opportunity to make your mark at Ipswich and develop your career at the Council. Innovation and aspiration are encouraged. The varied workload will enable you to refine your existing skills as well as develop new ones.

Specifically, this post will be responsible for:

To be responsible for ensuring and reporting on compliance within UK Compliance Standards across all the Council’s housing stock.

To work with other M&C teams, Service Areas and Stakeholders to ensure all compliance inspections are carried out at the appropriate frequencies and in a timely manner, and where necessary, ensure all rectification actions are appropriately allocated and completed to a high standard and recorded as such to maintain a compliant and safe environment for all residents and visitors.

To work with a team of surveying and technical officers including allocation, programming, monitoring and progressing work of the team. Ensure quality and safety standards are met and compliance with specification.

Prepare reports and give professional/technical building safety and compliance advice. Coordinate and provide training of other non-technical staff on compliance related subjects.



As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Paul Pledger (he/him) on 01473 432779) or via email paul.pledger@ipswich.gov.uk.

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will be an interview in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.

Proud member of the Disability Confident employer scheme

JOB TITLE: Quality Manager

The COMPANY
Our client is a well-established engineering sub-contract organisation who have forged a profitable niche for themselves working, predominantly, within the "Yellow Construction Industry" - diggers, FLT, dumpers, etc. They offer their clients a full engineering solution including laser cutting, press brake, tube bending, fabrication, etc.

The ROLE
Our Client are recruiting a Quality Manager, reporting directly to the board, you will be responsible for all aspects of the quality management system - Quality is integral to the ethos of the organisation. The role will involve;
* Assume responsibility for everything quality
* Manage quality team
* Main liaison between Client and customers on quality & compliance
* Analyse and review customer performance
* Lead on the development & enforcement of the quality management system ISO9001
* Oversee audits both internal and external
* Visit customer sites for meetings and reviews
The CANDIDATE
Our client is looking for an enthusiastic and dynamic Quality Manager possessing the ambition to forge a career within a successful expanding engineering company. You will possess the following skills;
* Quality Management experience
* Background within a Fabrication environment
* Good engineering knowledge and training
* Willingness to get involved in the "nitty gritty" as well as strategic aspects of the job
* Excellent administration skills

LOCATION: Suffolk
This role is commutable from:
Newmarket
Mildenhall
Cambridge
Ely
Bury St Edmunds
Sudbury
Thetford
Haverhill
Lakenheath
Stowmarket
Long Melford
Saffron Walden
Huntingdon
Needham Market

ALTERNATIVE JOB TITLES: Quality Manager - Fabrication, Quality Engineer - Manufacturing, Senior Quality Engineer - Welding, Quality Manager- Manufacturing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.

JOB TITLE: Quality Manager

The COMPANY
Our client is a well-established engineering sub-contract organisation who have forged a profitable niche for themselves working, predominantly, within the "Yellow Construction Industry" - diggers, FLT, dumpers, etc. They offer their clients a full engineering solution including laser cutting, press brake, tube bending, fabrication, etc.

The ROLE
Our Client are recruiting a Quality Manager, reporting directly to the board, you will be responsible for all aspects of the quality management system - Quality is integral to the ethos of the organisation. The role will involve;
* Assume responsibility for everything quality
* Manage quality team
* Main liaison between Client and customers on quality & compliance
* Analyse and review customer performance
* Lead on the development & enforcement of the quality management system ISO9001
* Oversee audits both internal and external
* Visit customer sites for meetings and reviews
The CANDIDATE
Our client is looking for an enthusiastic and dynamic Quality Manager possessing the ambition to forge a career within a successful expanding engineering company. You will possess the following skills;
* Quality Management experience
* Background within a Fabrication environment
* Good engineering knowledge and training
* Willingness to get involved in the "nitty gritty" as well as strategic aspects of the job
* Excellent administration skills

LOCATION: Suffolk
This role is commutable from:
Newmarket
Mildenhall
Cambridge
Ely
Bury St Edmunds
Sudbury
Thetford
Haverhill
Lakenheath
Stowmarket
Long Melford
Saffron Walden
Huntingdon
Needham Market

ALTERNATIVE JOB TITLES: Quality Manager - Fabrication, Quality Engineer - Manufacturing, Senior Quality Engineer - Welding, Quality Manager- Manufacturing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.

JOB TITLE: Quality Manager

The COMPANY
Our client is a well-established engineering sub-contract organisation who have forged a profitable niche for themselves working, predominantly, within the "Yellow Construction Industry" - diggers, FLT, dumpers, etc. They offer their clients a full engineering solution including laser cutting, press brake, tube bending, fabrication, etc.

The ROLE
Our Client are recruiting a Quality Manager, reporting directly to the board, you will be responsible for all aspects of the quality management system - Quality is integral to the ethos of the organisation. The role will involve;
* Assume responsibility for everything quality
* Manage quality team
* Main liaison between Client and customers on quality & compliance
* Analyse and review customer performance
* Lead on the development & enforcement of the quality management system ISO9001
* Oversee audits both internal and external
* Visit customer sites for meetings and reviews
The CANDIDATE
Our client is looking for an enthusiastic and dynamic Quality Manager possessing the ambition to forge a career within a successful expanding engineering company. You will possess the following skills;
* Quality Management experience
* Background within a Fabrication environment
* Good engineering knowledge and training
* Willingness to get involved in the "nitty gritty" as well as strategic aspects of the job
* Excellent administration skills

LOCATION: Suffolk
This role is commutable from:
Newmarket
Mildenhall
Cambridge
Ely
Bury St Edmunds
Sudbury
Thetford
Haverhill
Lakenheath
Stowmarket
Long Melford
Saffron Walden
Huntingdon
Needham Market

ALTERNATIVE JOB TITLES: Quality Manager - Fabrication, Quality Engineer - Manufacturing, Senior Quality Engineer - Welding, Quality Manager- Manufacturing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

JOB TITLE: Quality Manager

The COMPANY
Our client is a well-established engineering sub-contract organisation who have forged a profitable niche for themselves working, predominantly, within the "Yellow Construction Industry" - diggers, FLT, dumpers, etc. They offer their clients a full engineering solution including laser cutting, press brake, tube bending, fabrication, etc.

The ROLE
Our Client are recruiting a Quality Manager, reporting directly to the board, you will be responsible for all aspects of the quality management system - Quality is integral to the ethos of the organisation. The role will involve;
* Assume responsibility for everything quality
* Manage quality team
* Main liaison between Client and customers on quality & compliance
* Analyse and review customer performance
* Lead on the development & enforcement of the quality management system ISO9001
* Oversee audits both internal and external
* Visit customer sites for meetings and reviews
The CANDIDATE
Our client is looking for an enthusiastic and dynamic Quality Manager possessing the ambition to forge a career within a successful expanding engineering company. You will possess the following skills;
* Quality Management experience
* Background within a Fabrication environment
* Good engineering knowledge and training
* Willingness to get involved in the "nitty gritty" as well as strategic aspects of the job
* Excellent administration skills

LOCATION: Suffolk
This role is commutable from:
Newmarket
Mildenhall
Cambridge
Ely
Bury St Edmunds
Sudbury
Thetford
Haverhill
Lakenheath
Stowmarket
Long Melford
Saffron Walden
Huntingdon
Needham Market

ALTERNATIVE JOB TITLES: Quality Manager - Fabrication, Quality Engineer - Manufacturing, Senior Quality Engineer - Welding, Quality Manager- Manufacturing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

JOB TITLE: Quality Manager

The COMPANY
Our client is a well-established engineering sub-contract organisation who have forged a profitable niche for themselves working, predominantly, within the "Yellow Construction Industry" - diggers, FLT, dumpers, etc. They offer their clients a full engineering solution including laser cutting, press brake, tube bending, fabrication, etc.

The ROLE
Our Client are recruiting a Quality Manager, reporting directly to the board, you will be responsible for all aspects of the quality management system - Quality is integral to the ethos of the organisation. The role will involve;
* Assume responsibility for everything quality
* Manage quality team
* Main liaison between Client and customers on quality & compliance
* Analyse and review customer performance
* Lead on the development & enforcement of the quality management system ISO9001
* Oversee audits both internal and external
* Visit customer sites for meetings and reviews
The CANDIDATE
Our client is looking for an enthusiastic and dynamic Quality Manager possessing the ambition to forge a career within a successful expanding engineering company. You will possess the following skills;
* Quality Management experience
* Background within a Fabrication environment
* Good engineering knowledge and training
* Willingness to get involved in the "nitty gritty" as well as strategic aspects of the job
* Excellent administration skills

LOCATION: Suffolk
This role is commutable from:
Newmarket
Mildenhall
Cambridge
Ely
Bury St Edmunds
Sudbury
Thetford
Haverhill
Lakenheath
Stowmarket
Long Melford
Saffron Walden
Huntingdon
Needham Market

ALTERNATIVE JOB TITLES: Quality Manager - Fabrication, Quality Engineer - Manufacturing, Senior Quality Engineer - Welding, Quality Manager- Manufacturing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

JOB TITLE: Quality Manager

The COMPANY
Our client is a well-established engineering sub-contract organisation who have forged a profitable niche for themselves working, predominantly, within the "Yellow Construction Industry" - diggers, FLT, dumpers, etc. They offer their clients a full engineering solution including laser cutting, press brake, tube bending, fabrication, etc.

The ROLE
Our Client are recruiting a Quality Manager, reporting directly to the board, you will be responsible for all aspects of the quality management system - Quality is integral to the ethos of the organisation. The role will involve;
* Assume responsibility for everything quality
* Manage quality team
* Main liaison between Client and customers on quality & compliance
* Analyse and review customer performance
* Lead on the development & enforcement of the quality management system ISO9001
* Oversee audits both internal and external
* Visit customer sites for meetings and reviews
The CANDIDATE
Our client is looking for an enthusiastic and dynamic Quality Manager possessing the ambition to forge a career within a successful expanding engineering company. You will possess the following skills;
* Quality Management experience
* Background within a Fabrication environment
* Good engineering knowledge and training
* Willingness to get involved in the "nitty gritty" as well as strategic aspects of the job
* Excellent administration skills

LOCATION: Suffolk
This role is commutable from:
Newmarket
Mildenhall
Cambridge
Ely
Bury St Edmunds
Sudbury
Thetford
Haverhill
Lakenheath
Stowmarket
Long Melford
Saffron Walden
Huntingdon
Needham Market

ALTERNATIVE JOB TITLES: Quality Manager - Fabrication, Quality Engineer - Manufacturing, Senior Quality Engineer - Welding, Quality Manager- Manufacturing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.

Compliance & Building Safety Manager
The organisation: The council oversees various services, including housing, planning, and community initiatives. It plays a crucial role in maintaining the well-being and quality of life for residents in the Ipswich area. The organisation has a real family feel to it with real care for every individual they work with.
The Role and Responsibilities:
Provide a comprehensive, high quality, customer focused service to the Council for the effective maintenance and improvement of the housing stock and local environment, with specific emphasis on responsibility for managing compliance and building safety matters for all IBC Council properties and customers. The post holder will ensure all aspects of the Building Safety Act and other Health and Safety legislation are met within legal, financial, time and policy constraints. As the Compliance & Building Safety Manager, it involves several key responsibilities. These include ensuring compliance with UK standards across all council housing stock through regular inspections covering gas safety, electrical systems, fire alarms, emergency lighting, and more. The manager promptly addresses any non-compliance issues. Additionally, specific inspections (such as gas safety and fire risk assessments) are overseen, with meticulous record-keeping to maintain high standards. Achieving 100% access to council homes for gas servicing and electrical testing is a priority, requiring collaboration with Customer Liaison Officers.
Qualifications and Experience:

• Building services-related degree or equivalent qualification or a degree in property.
• Understanding of compliance management.
• At least 5 years of qualitative experience.
• Staff and project management experience.
• Familiarity with Microsoft Windows applications.

Benefits: As the Compliance and building safety Manager, you'll receive a salary of up to £46,464 per annum, 25 days' holiday plus bank holidays, and you'll be enroled into the excellent Local Government Pension Scheme. The team work remotely and even as they move back towards the offices it's expected that you'll still have flexibility and agility in how and where you work. You'll receive subsidised car parking. You'll be able to use the Ipswich town centre's free shuttle bus. There's also a public transport season ticket loans scheme and a 60% discount on first season bus tickets. The organisation is committed to the development of its staff, so you'll receive regular support and coaching. You'll also have a learning and development framework linked to the IBC values.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

It's an exciting time to join our Risk and Compliance team, with focus on bringing our conduct and compliance across AXA UK closer together, we’re recruiting a Senior Compliance Manager to provide technical leadership in the provision of expert regulatory compliance advice.
As Senior Compliance Manager, you’ll facilitate the sharing of best practice and knowledge within the Compliance team. Supporting the Head of Compliance in defining the strategy and direction of compliance activities across AXA UK. You’ll influence business culture and direction by providing regulatory insights, advice and challenge.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at one of our office locations.
What you’ll be doing:

Support Compliance leadership in defining the strategy and direction of Compliance activities across AXA UKandI. Influencing business culture and direction by providing insights where the levels of exposure are unacceptable.
Embed compliance and regulatory standards, policies and procedures across our Retail and Commercial businesses.
Attend relevant AXA Insurance committees and support the reporting of compliance and regulatory matters to them. Provide challenge and advice in respect of key regulatory risks, issues and areas of exposure.
Advise and support our first line in relation to governance and regulation, enabling them to understand and meet their regulatory obligations, working with Conduct Risk colleagues to provide support and challenge to key AXA Insurance projects.
Support the Head of Compliance in AXA's relationship with the PRA and FCA, ensuring timely and quality responses are provided to the regulators and expectations are consistently met.
Participate in key industry forums and lobbying activity ensuring the AXA UK Group’s interests are protected and aligned.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.

Reports to: Regional Operations Manager/ Operations Direct



This role could be for you if you have;

- Proven experience in a similar role within the healthcare or care home industry.
- Sound knowledge of relevant regulatory requirements CQC
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident-centred care and continuous improvement.
- Hold a full UK driving licence



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.

Reports to: Regional Operations Manager/ Operations Direct



This role could be for you if you have;

- Proven experience in a similar role within the healthcare or care home industry.
- Sound knowledge of relevant regulatory requirements CQC
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident-centred care and continuous improvement.
- Hold a full UK driving licence



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Job summary: To be the Trusts subject matter expert on all aspects of Data Quality. To manage the Data Quality team ensuring they provide a responsive, high quality service to the Trust. To ensure data entered in to the electronic patient record is of a high standard, providing feedback and evidence to the organisation where improvements could be made or further training provided. To be responsible for the monitoring of internal and external data quality dashboards and reporting. To ensure Information Standard Notices (ISNs) are regularly reviewed and develop plans for implementation in line with specified timescales. Job responsibilities: Key Tasks & Responsibilities: Agree Trust wide standards of data definition across all areas of the Trust activity for both clinical and non-clinical data capture. To address any ongoing problems and update as new definitions become available. To establish and monitor data quality targets across the Trust, identify areas where data quality does not meet set targets and to develop proposals for the achievement of these targets. Benchmark trust data, locally & nationally, to identify areas of weakness in order to improve trust data. Provide data quality feedback to managers within Directorates and offer remedial training on a regular basis Apply data quality principles to e-Care, SystmOne and all major Trust systems. Work with the Information Services team to provide data quality performance indicators for managers and sub committees of the Board. To produce written operational policies and procedures (in liaison with departments) for any changes brought about by data quality review Support managers in reviewing all relevant job descriptions to ensure that the data quality responsibilities are identified. To ensure compliance with Information Standard Notices and DoH revisions to data requirements are implemented and data capture links to and supports Trust performance and reporting. Support and System Development Work with the Information Technology team to specify requirements for new applications / systems as appropriate, ensuring these are in line with national requirements. Using knowledge of local workflows and national data definitions, develop and maintain a programme of audits for systems where staff input data. Produce reports on the audits and feedback to relevant staff at all levels with regards to the findings and required improvements as appropriate. Develop and maintain action plans to support improvement working with staff in the area to drive change. Work with managers to address new items or changes to data capture and input. Monitor data quality reports produced by the Department of Health, NHS E/I, the Secondary Uses Service and CCGs. Develop with the Information Services team local Data Quality reports to identify issues for: monitoring, correction and compliance purposes as appropriate. Complete the requirements of the Information Governance Toolkit for Data Quality, and report progress / issues to the Information Governance Steering Group helping ensure the Trust achieves a high score Leadership & Change Management Support the implementation of the Information Governance agenda, ensuring the Trust complies with the requirements relating to Data Quality. Use knowledge of trust systems and workflows to identify areas of data quality that require improvement and work with the appropriate staff to make improvements, including: operational, clinical, and IT staff both internal and external to WSFT. Work closely with Data Quality personnel across the region to take advantage of best practice at other Trusts. Represent the Trust at Regional and National Data Quality events as appropriate. To manage and support the Data Quality team in line with trust policies and procedures, including authorising leave requests and overtime forms. To participate in appraisals, staff training and development as applicable. Education & Training Use workflow knowledge to plan and provide training and awareness on Data Quality for Clinical, Operational and Administrative Staff. Using knowledge of national and local guidance, support the RTT and e-Care training programmes, including delivery of training to individuals and groups as required. Including the production of training materials as appropriate.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.

Reports to: Regional Operations Manager/ Operations Direct



This role could be for you if you have;

- Proven experience in a similar role within the healthcare or care home industry.
- Sound knowledge of relevant regulatory requirements CQC
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident-centred care and continuous improvement.
- Hold a full UK driving licence



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

AXA UK are recruiting a Risk and Control Manager to lead the 2nd line risk and control team for a selection of business departments across AXA UK and its underlying business units, encompassing all of the risk and control frameworks in place (IFC / IC / Risk). You’ll promote a risk and control culture throughout AXA UK, raising awareness of the Operational Risks that exist across the business.
You’ll ensure a robust risk and control environment providing a 2nd line opinion, ensuring appropriate actions are taken to document, challenge, monitor, test (design and some operation), report and escalate risk and control issues, in line with the AXA UK governance structure and Group frameworks.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. For this role, you'll work at least 40% of your week away from home to collaborate with your team in the Ipswich office. There will also be adhoc travel to our London office.
What you’ll be doing:

Oversight and Management of the Group Operational Risk Framework process across the relevant UK entities.
Management of team activities encompassing Internal Control and Operational Risk from a 2nd line perspective, specific to the designated business areas. This includes quality assurance reviews of relevant tasks undertaken by the team.
Management of issues, difficult relationships etc escalated by line reports to ensure that an appropriate and timely resolution is reached. This in turn requires management of relationships with senior level stakeholders.
Representing AXA UK position for any proposals made by Group.
Ensuring that Group instructions and framework methodologies are understood and implemented.
Reporting both to Group and to UK Senior Management and relevant committees, including annual risk and control environment reports and reports mandated by the Group teams.
Actively engage with other risk and control management functions within the business.
For the designated areas where you are a Risk lead, you’ll work with the 1st line to ensure that the Risk appetite statements are maintained and reviewed on an ongoing basis. Influencing strategic risk management planning processes for risks by developing and maintaining a strong understanding of key business, regulatory and IT trends in the financial services industry.
Provide subject matter expert assistance to the Enterprise Risk Management team with assessing key controls to mitigate operational risks.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.