Total 29 Manager level Quality Assurance / Control job vacancies in North Petherton, Somerset , TA6 6LX

The Opportunity:
We are looking for a Manager- Sterility Assurance to join our Sterility Assurance team at CSL Behring. In this pivotal role, you will prioritise, organize, and communicate workload and issues/resolutions through appropriate forums and representing topics on local levels. You will work in close collaboration with the local function, most complex Value Streams, and site leadership team to develop strategies ensuring adherence to regulatory and CSL standards related to sterility assurance governance and drive improvements. You will provide oversight of quality standards and systems aligned with the Sterility Assurance standards for the dedicated Value Stream area site.
This is a permanent opportunity based at our Broadmeadows site.
The Role:
Reporting to the Site Lead of Sterility Assurance, you will:

Lead strategic initiatives for the Sterility Assurance Concepts stream working closely with engineering, validation, operations, and quality functions.
Foster the development of
... Click here to view more detail / apply for Manager- Sterility Assurance

Crusader Caravans offer a range of expertly crafted innovative caravans for all Australians to enjoy since 2002. We are a multi-award winning manufacturer of exceptional caravans. We build full composite caravans making them stronger, lighter and better insulated when compared to a traditional build methodology. Using high quality materials and advanced manufacturing methods, every individual caravan is expertly crafted by our highly skilled tradespeople. Crusader Caravans has a strong executive team, a highly skilled workforce, and a customer first mindset imbedded right across the business.
Crusader Caravans is looking for a dedicated and passionate Quality Assurance Manager to join their team in Epping, Victoria

Location:14 Chadderton Blvd., Epping, VIC 3076.
Salary: $84,968 + superannuation
Hours: Full Time - 38 hours per week

Key Responsibilities and Duties:

Assess the mechanical functionality of caravans.
Guiding organisations through the deployment of quality systems and certification processes
Implement and manage a comprehensive checklist to verify all customer requirements are met before delivery.
Liaise professionally with dealers, the management team, and the order scheduler.
Work collaboratively with shop floor staff and cross-functional teams, including designers, engineers, and production personnel.
Assisting in the identification of formal standards and regulatory codes appropriate to the organisation’s needs
Scrutinize the list of specifications for each caravan project, ensuring alignment with client needs and industry standards.
Assisting in the implementation of statistical methodologies and quality tools to monitor and control quality
Initiate changes and collaborate directly with suppliers to rectify any issues affecting product quality.
Conduct thorough inspections throughout the production process to proactively address potential issues.
Providing input into reports on the effectiveness and suitability of the management system
Identify common production errors and develop preventative strategies.
Perform tests on electrical, water, and gas systems, assessing supply quality.
Maintain communication with the warranty department to gather data on common issues.
Create monitoring graphs to improve future manufacturing processes.
Implement effective solutions to prevent future warranty claims, enhancing customer satisfaction and reducing costs.

Essential Criteria:

Excellent communication skills and ability to liaise with clients and co-workers;
Ability to work efficiently in a high-paced environment;
Ability to think outside the box;
Ability to work efficiently in a team environment;
Passion to adhere to the ethos of our company;

Qualifications of a Mechanical Engineer:
Bachelor’s degree in the field of engineering;
Minimum 1 year of work experience in relevant field.
If you believe you are the right candidate for this job, please apply accordingly.

Why work for 4WD Supacentre?
4WD Supacentre is the home of the much-loved brand Adventure Kings, specialising in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business that is looking for the next generation of leaders to support our exponential growth and continue pushing the boundaries of what is achievable. We currently operate 30 stores nationally with two already opened and another 5 on target for the remainder of the year. Our operations also include warehousing, engineering (R&D), customer care centre and commercial sales along with our corporate support functions. With the support of a highly motivated national retail leadership team, this is a newly created management role intended to support mission critical sales and operations priorities across your region?s stores network. Noting that we have invested heavily from management resourcing perspective to drive and support growth through optimising store performance with the appointment of new regional ... Click here to view more detail / apply for Regional Operations & Compliance Manager? Far North Queensland

Your New Team:
Join the Quality Assurance team within the Customer and Data division at Auto & General, where we uphold our commitment to 'The Auto & General Way.'
The Role:
As the Quality Assurance Team Leader, you will facilitate the ongoing development of our Quality Assurance Program, actively managing the business unit's goals and objectives while ensuring the effective monitoring of customer-facing agents.
Position Accountabilities:

Facilitate change management by communicating effectively with stakeholders and the QA team.
Plan and organise resources for testing conformance to quality guidelines, including risk and operational deliverables.
Monitor and report on quality assurance practices, providing insights in stakeholder meetings.
Support and oversee the completion of quality assurance practices to meet the highest standards.
Provide training and support to QA team members on systems, policies, and procedures aligned with operational risk targets.
Apply knowledge
... Click here to view more detail / apply for Quality Assurance Team Leader

About this opportunity

Reporting to the Executive General Manager and responsible for developing and implementing quality strategies and systems, ensuring product and process quality standards, and driving continuous improvement initiatives across ~10 manufacturing sites, the Divisional Quality Assurance Manager will also champion the development of a culture that allows the Circular Plastics Australia sites to meet the required food industry standards including EFSA & FDA requirements, and FSSC 22000 certification. 

Your key responsibilities will be to: 

• Define and execute the quality assurance strategy to support the company's objectives and product quality goals.
• Lead the development of quality policies, procedures, and best practices. 
• Oversee the evaluation and laboratory testing of raw materials, in-process materials, and finished products to ensure they meet specified quality standards 
• Coach and support the site Quality Managers to ensure consistent adherence to quality standards throughout the manufacturing process. 
• Drive continuous improvement initiatives to enhance product quality, reduce defects, and optimize processes. 
• Implement and monitor quality metrics and performance indicators. 
• Champion the fostering of a culture of quality and accountability across the Division 
• Liaise with regulatory bodies and manage audits and inspections.

To be successful in this role, you’ll have: 

• A minimum of 10 years’ experience in quality assurance or related fields, with at least 5 years in a leadership role, preferably in a food manufacturing or regulated industry. 
• Knowledge of FSSC 22000 certification requirements & understanding of EFSA & FDA requirements. 
• Knowledge of regulatory requirements and industry standards relevant to the organization's products or services. 
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams. 
• Proven track record of driving continuous improvement and achieving results. 
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and implement corrective actions. 

About the business

Tasmanian Quality Meats Pty Ltd is a local Tasmanian abattoir that processes sheep, lamb, and calves for the Tasmanian farming community. Our operations include a slaughter floor, boning room, and offal collection rooms at our Cressy plant. We produce for the Australian market and also export products internationally.

About the role

Tasmanian Quality Meats is offering a full-time opportunity for a Quality Assurance Manager to join our friendly team. This position will report directly to the Plant Manager and will be responsible for providing guidance to our experienced team on quality processes and systems in a meat processing establishment.

Key Responsibilities

Maintaining and managing an approved arrangement
Manage reviews and audits with regulatory & accreditation organisations.
Implement and monitor procedures to ensure compliance and provide appropriate corrective actions.
Developing, maintaining and management of our HACCP systems and processes.
Assessing and refining HACCP systems with a view to continuous improvement.
Quality control and documentation around product specifications.
Development and improvement of quality systems to ensure continual compliance with our quality standards.
Animal Welfare monitoring and compliance.
Working with production department on developing corrective actions & implementation of these to improve processes
Management reporting on quality assurance issues and results.


Qualifications, Skills and Experience

Qualifications
Qualifications in HACCP, Internal Auditing, Animal Welfare
Relevant tertiary/food safety qualification or equivalent experience
Opportunity available for qualification/certification in some areas for the right candidate.

Skills and Experience
Excellent verbal and written communication skills
Positive and professional approach
Continuous improvement initiative and attitude
Demonstrated knowledge of meat processing facilities and standards required for Australian government departmental-approved guidelines.
Advanced technical skills in recording and reporting data, and maintaining electronic QA systems.
Leadership experience in developing, mentoring and managing a small team.

To be successful in this position, you will be required to undergo a police check, a pre-employment medical examination, professional reference checks, possess valid working rights to live and work in Australia, hold a valid driver's license, and have access to transportation to and from work.

For further information on the role, or a copy of the position description, please email jobs@tasquality.com.au

To apply for this position, please submit your application to jobs@tasquality.com.au. Please include the job name and number in the subject line of your email and attach an updated copy of your CV and Cover Letter.

Quality Assurance Manager
Planet Green Australia
ABN 89 641 919 128
Prime Street, Thomastown VIC 3074
$73,000 - $74 ,000 a year - Full time


About Us
Planet Green Australia provides professional energy-efficient solutions across Victoria, specializing in sustainable upgrades for homes and businesses. Our qualified, A-grade electricians ensure high-quality service and customer satisfaction. We offer industry-leading products that meet government standards and qualify for incentives, promoting energy conservation and reducing carbon footprints. With a focus on sustainability, we help clients make eco-friendly choices for a greener future.
Duties & Responsibilities:
• Develop and implement quality systems and certification processes for energy-efficient services.
• Set quality benchmarks for materials and processes, overseeing installations and final inspections.
• Oversee installation processes, ensuring adherence to company standards and client satisfaction.
• Manage resources, timelines, teams, and quality control throughout project execution.
• Coordinate cross-team communication for effective quality system implementation.
• Ensure the quality of energy-efficient products like solar panels and LED lighting.
• Monitor services like energy audits and sustainable installations for precision and quality.
• Continuously improve quality assurance processes and monitor effectiveness.
• Train staff on quality standards and procedures.
• Ensure compliance with industry laws, regulations, and standards.
• Address and resolve quality-related customer complaints and issues promptly.
• Conduct field audits to randomly assess the quality of installations and services.

Requirements:
• A minimum qualification of bachelors
• At least 2 years of minimum experience as a quality assurance manager or relevant role
• Thorough knowledge of methodologies of quality assurance and standards
• Good knowledge of MS Office and databases
• Outstanding communication skills
• Great attention to detail and a result- driven approach
• Excellent organizational and leadership abilities
• Reliable and Trustworthy.
Planet Green Australia is proud to be an equal opportunity employer, embracing diversity and fostering an inclusive workplace.

Why work for 4WD Supacentre?
4WD Supacentre is the home of the much-loved brand Adventure Kings, specialising in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business that is looking for the next generation of leaders to support our exponential growth and continue pushing the boundaries of what is achievable. We currently operate 30 stores nationally with two already opened and another 5 on target for the remainder of the year. Our operations also include warehousing, engineering (R&D), customer care centre and commercial sales along with our corporate support functions. With the support of a highly motivated national retail leadership team, this is a newly created management role intended to support mission critical sales and operations priorities across your region?s stores network. Noting that we have invested heavily from management resourcing perspective to drive and support growth through optimising store performance with the appointment of new regional ... Click here to view more detail / apply for Regional Operations & Compliance Manager? Far North Queensland

Quality Assurance Manager
North London
£40K - £42.5K
Repairs & Maintenance

Daniel Owen are proud to be representing a leading housing repairs company in the North London area who are looking for a brand new Quality Assurance Manager to join their team.

The role of Quality Assurance Manager - FRA Audits will include:

• Quality verifying high risk FRAs from a desktop point of view
• Giving feedback to assessors and their line management on the FRA findings
• Plan, manage and implement audit review programmes, to assess Compliance performance against regulatory and service delivery requirements
• Ensure managers and staff are provided with clear and accurate assessments of their compliance status and actions required
• Lead on the Quality Assurance issue investigations in relation to Fire Risk Assessments to assess Compliance impact, root cause and resolution

Key Knowledge:

• Degree, management qualification or relevant professional qualification
• Fire Risk Assessment Qualification Level 4
• Experience of auditing would be advantageous
• Proven experience in a similar role
• Comprehensive knowledge of current FRA regulation and good practice principles
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

If this sounds like a role that suits your profile, then feel free to get in touch.

Building Control Team Manager

Description
We are seeking a skilled and experienced Building Control Team Manager to lead our dedicated team in ensuring compliance with building regulations and maintaining the highest safety standards within the construction sector. This role is critical in supporting our commitment to quality and excellence in building control by overseeing all aspects of building regulation processes, facilitating seamless communication among various stakeholders, and ensuring that projects are completed in adherence with local, national, and international standards. As a Building Control Team Manager, you will play a pivotal role in nurturing a positive team environment, driving professional development for team members, and implementing innovative strategies to enhance our building control services. You will be responsible for the strategic direction and operational management of the team, guiding them through assessment procedures, inspections, and consultations. The ideal candidate will possess a dynamic approach, combining technical expertise with leadership capabilities to effectively manage resources and foster strong relationships with clients and construction professionals alike. Join us in our mission to create safe, sustainable, and efficient buildings, where your leadership will make a meaningful impact in the construction industry.

Responsibilities
Lead and manage the Building Control Team to ensure effective day-to-day operations.
Oversee the assessment of building plans, ensuring compliance with relevant building regulations and standards.
Coordinate and conduct site inspections to monitor project compliance and identify potential issues.
Provide expert advice and guidance to clients, architects, and contractors on building regulations and safety.
Foster a culture of continuous improvement within the team through training and development initiatives.
Prepare reports and documentation related to building control activities, compliance, and inspections.
Collaborate with other departments and regulatory bodies to ensure alignment with policies and procedures.
Requirements
Proven experience in building control or a related field, with a strong understanding of building regulations.
Relevant qualifications in building control, architecture, or engineering.
Demonstrable leadership skills with experience managing a team effectively.
Excellent communication and interpersonal skills to liaise with clients and stakeholders.
Strong analytical and problem-solving abilities to address complex regulatory challenges.
Ability to work under pressure, managing multiple projects and deadlines simultaneously.
A commitment to professional development and staying current with industry trends and regulations.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:30
Pay Rate: £420.00
Location: Islington, North London

Should you wish to apply for this job opportunity, please, send an up to date CV.

What skills and experience we're looking for

The Trust seeks to appoint a Head of Estates and Compliance, on a full time, permanent, hybrid basis all year round. The post-holder will be expected to provide independent, expert MAT Estates, Health and Safety and Compliance advice and guidance to the Trust Board and its committees, executive and senior leaders and schools. You do NOT have to be a Catholic but would be expected to uphold its ethos. The Trust offers the career development opportunity to lead and shape estates and compliance, best practice within a growing organisation. The Bishop’s growth plan means you will need to be flexible and proactive in the context of changing organisational needs, strategic priorities and expansion, which could result in managing an increased team over time.

What the school offers its staff

• Hybrid working and a flexible approach to work life balance
• A working environment that is values led and collaborative
• Employer contributions to the Local Government Pension Scheme
• Excellent career development opportunities as the Trust grows
• Access to continuous professional development
• Annual leave of 30 days plus bank holidays

Further details about the role

If you are interested in the role, in the first instance please send your up- to-date CV and contact details to me via the Trust’s HR Assistant. Please also advise if you would like an informal conversation before moving to the next stage.

To apply formally and comply with the Trust’s safeguarding policy all applicants will need to complete a CES model application for Support Staff obtainable at: Vacancies and email it to me via the Trust’s HR Assistant.

The closing date is Friday 20th September 2024 at 12pm. Interviews will be held on Week beginning 30th September 2024 in one of the Trust’s schools located in Somerset. Please note the closing date and interview date may be brought forward if sufficient high quality applications are received.

The Trust’s privacy notice can be found via: Privacy and Cookie Policy (thedcet.com)

The Trust is committed to equality, diversity and inclusion and safeguarding. As inclusive employer applications are welcomed from all. Please note for pupil safety, any appointment will be subject to the satisfactory completion of pre-employment checks including an enhanced Disclosure and Barring Service (DBS) check and Section 128 clearance.

Commitment to safeguarding

The Dunstan Catholic Educational Trust is committed to safeguarding and promoting the welfare of children and equal opportunities in employment and expects all staff and volunteers to share this commitment.

Job Title: Quality Assurance Manager - FRA Audits

Industry: Property Services

Salary: £40,000 - £43,000 per annum

Benefits: 32 Days Annual Leave, Pension, Company Benefits

Location: North London

Job Type: Permanent

Job Description:

We have an opportunity for a Quality Assurance Manager - FRA Audits to join our clients Fire and Security Operations team, based in London. We are looking for a Quality Assurance Manager to start immediately and join our clients growing team.

Key Responsibilities:

• Quality verifying high risk FRAs from a desktop point of view
• Giving feedback to assessors and their line management on the FRA findings
• Plan, manage and implement audit review programmes, to assess Compliance performance against regulatory and service delivery requirements
• Ensure managers and staff are provided with clear and accurate assessments of their compliance status and actions required
• Lead on the Quality Assurance issue investigations in relation to Fire Risk Assessments to assess Compliance impact, root cause and resolution

Skills and Experiences:

• Degree, management qualification or relevant professional qualification
• Fire Risk Assessment Qualification Level 4
• Experience of auditing would be advantageous
• Proven experience in a similar role
• Comprehensive knowledge of current FRA regulation and good practice principles
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

If you are interested in this Quality Assurance Manager job then please submit your most up to date CV and we will be in touch.

LON123

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.

Financial Control Manager

Are you comfortable navigating complex financial data and using it to provide strategic insights and recommendations? Are you adept at building and maintaining strong relationships with key stakeholders to influence decision-making and drive financial performance? Are you skilled at managing and challenging financial performance while balancing competing demands and priorities?

If so, join us as our next Financial Control Manager, where your skills and dedication will shape the safety and success of our operations.

The Opportunity…

As our next Financial Control Manager, you'll collaborate closely with the finance planning and reporting, cost consolidation, and project control teams, utilising their abilities in supporting generating the financial analytics, management information, and reporting necessary for success. By partnering with the Programme Leadership team, you'll work to optimise financial performance and maximise return on investment for shareholders, providing regular insights and leading financial reviews of the programme.

Pay, benefits and culture…

Alongside a competitive salary of £70,000 depending on experience, we’re dedicated to offering flexible benefits that support our people across all aspects of their lives. This role will be based on site working at Hinkley Point C with the expectation that 4 of the 5 days will be in the office.

We offer a market-leading company pension scheme, paid holidays and a range of flexible benefits, such as: a company incentive bonus plan, cycle to work scheme, discounts and employee pricing.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity, and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need. We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 
What you’ll be doing…

As a Financial Controls Manager, you'll offer insightful analysis and commentary to both internal and external stakeholders. You'll be responsible for reviewing planning, budgeting, and forecasting, with a focus on challenging assumptions, ensuring quality, and maintaining consistency. Additionally, you'll advise the Programme Leadership Team on shaping the strategic direction to achieve long-term financial objectives, while identifying potential risks and cost-saving opportunities. Additional roles and responsibilities include:


- Ensure project financials are aligned with committed expenditure and the approved base budget for each project or program area.
- Actively participate in monthly project review meetings with key stakeholders across all delivery areas to assess financial performance, collaborating with the Commercial team to ensure consistent reporting across the HPC project.
- Lead the development of proactive financial analytics, offering recommendations and support to drive informed program decisions.
- Define and monitor financial KPIs, setting performance targets aligned with business strategy and planning, and intervening when necessary.
- Lead financial review meetings within the program or function to identify, investigate, and mitigate risks, issues, and opportunities, while agreeing on interventions and management actions to optimise performance.
- Provide coaching to the business on how to interpret and act on financial reports and information effectively.
- Support negotiations with external parties, including supplier contracts, service providers, and regulatory bodies, to safeguard NNB's financial position.


Who you are…

To excel in this role, you'll need strong skills in building and maintaining relationships with key stakeholders, along with exceptional communication, influencing, and presentation abilities. Being able to balance competing demands, and a customer-focused approach are essential. Your problem-solving skills, blending logic and intuition, will drive solutions that benefit both finance and the business. With strong commercial acumen and analytical expertise, you'll present complex financial and business ideas clearly, tailored to your audience. Additionally, solid decision-support experience is key to your success.

We’re also looking for you to hold the below:


- Strong commercial and business acumen with hands-on experience driving performance.
- Qualified accountant with credentials from a recognised UK Professional Organisation (e.g., ICAEW, ICAS, CIMA).
- Proven track record in managing, supporting, and challenging performance and internal relationships.
- Familiarity with tools such as SAP, Anaplan, PowerBI, and ECOSYS is a plus.
- Knowledge of industry trends and a solid grasp of external factors impacting the business.
- Exemplifies leadership behaviours and embodies HPC values.
- In-depth expertise in financial processes, ensuring smooth operations.
- Skilled in negotiation and compromise, with a knack for constructively challenging assumptions and business performance.


Applications for this role close: Sunday 15th September

Join us and together we can help Britain achieve Net Zero.

#HinkleyPointCJobs #LI-Hybrid #DestinationNuclear #EDFNuclearJobs

About Securecorp
Securecorp is a successful, progressive, and award-winning Company who provide premium security, cleaning, electronics and monitoring services nationally across various industries including retail, major events, prestige corporate sites, aviation and much more.  We are guided by our core Company values of reliability, integrity and results and we provide stability, growth, and development opportunities to our valued employees.
About the Opportunity
Securecorp currently has an outstanding opportunity for a Full Time Security Control room operators / Team leaders to provide excellent customer service and emergency response to one of our Prominent Client based in Broadmeadows.
The successful applicant will be responsible for but not limited to:

Providing a high level of security and customer service duties
Guarding, patrolling, monitoring, and controlling assigned premises
Respond to emergencies, alarm events, calls for assistance and provide the necessary support
Assess and respond to
... Click here to view more detail / apply for Security Control Room Operator/ Team Leaders ? Broadmeadows

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Location: Homebased with travel to south / southwest
Permanent, Full time
£45,000
- £55,000 + Plus, company car, bonus and private medical insurance
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As the Regional Quality & Performance Manager, you will be responsible for the performance & achievement of target performance levels within a specific area reporting to the Head of Service Delivery. You will be the single point of accountability for delivery of volume and quality within their region and lead Service Delivery Mangers in operational delivery.
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety. Have direct responsibility of the Service Delivery Managers.
Reporting to the Head of Service Delivery within Clinical Operations, you will have line management responsibility of the Service Delivery Managers.Your main responsibilities:

- Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
- Deliver team objectives and performance against targets through robust performance management methods.
- Facilitate communications which support delivery.
- Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
- Work with Head of Service to drive continuous improvement and disseminate though team.
- Investigate and resolve customer complaints and escalate serious complaints as required.
- Ensure Service Delivery Managers have in place appropriate leadership & mentorship and coaching to support delivery of quality targets.
- Ensure Service Delivery Managers follow appropriate processes to escalate risks & issues within their team.
- Support the continuous professional development of staff and encourage shared learning.
- Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.

What you’ll need to do the role:

- Experience leading and developing teams.
- Experience of delivering challenging performance targets
- Health Assessment experience helpful but not essential

What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Up to 25 days annual leave plus bank holidays
- Company car
- Bonus scheme
- Private healthcare

Proud member of the Disability Confident employer scheme