Total 4 Manager level Quality Assurance / Control job vacancies in Leicester, LE1 4SA

The Head of Patient Experience will manage and continuously develop the Trust’s ability to respond to and learn from compliments, feedback and complaints. The person will manage and continuously develop the Trust’s responsiveness to patient / carer compliments, feedback and complaints. In addition, the person will: provide expert advice and leadership on issues relating to feedback and complaints received in relation to Local Services; act as the main point of contact for all PHSO, MP and ICB enquiries made on behalf of patients or carers; work closely with relevant stakeholder and user groups to ensure that the patient and carer voice is heard; and take a pro-active role in supporting clinical service lines to deliver and meet expected complaint response targets and to ensure learning is identified and shared. The role will contribute to the triangulation of information across the Trust, in relation to feedback and complaints, and continually support learning.

Support and assist with the handling of formal complaints received, in accordance with the Trust’s Complaints and Feedback policy and ensure compliance with national targets

Ensure that the Trust PALS is fit for purpose, responsive and performing at an optimum level.

Develop internal mechanisms for auditing and monitoring patient experience.

Take an active part in investigating formal complaints, analysing letters of complaint and the main points of issues, assessing the adequacy of investigation and potential learning points.

In line with the Trust Learning Framework, ensure learning from all Local Services complaints is incorporated into an iterative process to ensure learning is assimilated across the Trust

Lead on the development of a Trust patient experience scorecard and appropriate data metrics, in order to provide complaints and feedback information for inclusion in internal and external reporting systems e.g. Trust’s performance review, service-line reports etc.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.


This advert closes on Thursday 31 Oct 2024

A client within the Public Sector based in Leicestershire is currently recruiting for Building Control Manager to join their team as soon as possible. The client is offering a full time, contract position on an ongoing basis with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to manage the Building Control team so that it works effectively to ensure that buildings and structures in the council comply with statutory requirements as to accessibility, quality, safety, and environmental efficiency.

Key responsibilities will include but not be limited to:

• Supervise activities carried out by matrix-managed staff and/or people temporarily deployed for projects (e.g. to issue/oversee/check work and set priorities)
• Explore and understand the views of the team and adapt style and behaviour as necessary to ensure positive outcomes. Show respect for the views of others by recognising their contribution and valuing diversity.
• Plan and lead the Team response to complex applications for Building Control and other permissions including negotiating and/or agreeing the 'terms of engagement'.

The Candidate

To be considered for this role you will require to have extensive knowledge of the Building Act, Building Regulations and ancillary legislation as well as a Full Membership of RICS, CABE or CIOB.

It will be essential to be in possession of the below:

• Extensive experience in a relevant Building Control environment
• Experience of effective management of staff and resources
• Experience of making decisions on legal and technical building control and other related matters, ensuring that all decisions are consistent with the organisational policies and other material considerations.

The client is looking to move quickly with this role and as such are offering between £50 - £60 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Your new company
My client is recruiting an exceptional candidate to be the Head of Invoicing and Credit control.

Your new role

• Receivables management processing in accordance with payments, leading to positive customer engagement
• As an effort to guarantee good customer engagement, notify and update customers on payments.
• Ensure that the sales ledger, debtors control accounts, and invoice settlement are all operated accurately and on schedule.
• Assure weekly distribution of reports on elderly debtors and verify the accuracy of the data.
• Use efficient checks to make sure the right amount of money is received.
• Ascertain that appropriate coding is implemented to provide accurate accounting data.
• Resolve concerns and problems within the predetermined service standards.
• Making certain that all team members have benefited from suitable training and cross-training opportunities.
• Provide assistance in implementing more extensive process modifications to enhance practices in the AR and collections divisions.
• Create and keep up-to-date insightful management reports on key performance indicators
• Delivering the month-end close processes and reporting, including the monthly dashboard and bad debt provision.
• Check customer credit ratings and insurance and ensure system is up to date to manage and control risk to business proactively.
• Ensuring minimal unallocated cash is present on balances at month-end

What you'll need to succeed

• Significant Accounts Receivable leadership experience
• Data processing and interrogation skills (advanced excel Vlookups etc).
• Proven experience of processing high volume transactions
• Knowledge of accounting and VAT principles.
• Supporting the whole team with queries but working to improve user knowledge and control interruptions via quality manuals/ knowledge transfer and record
• Knowledge of full start to end process - from order to cash collection
• A track record of managing and developing high-performing teams.
• Experience with Business Central or similar financial ERP systems
• Excellent data analysis and problem-solving skills.
• Strong people management skills.
• The ability to assess performance and identify areas for improvement.

What you'll get in return

• Up to £45k per annum
• Office-based position
• Company pension
• On-site parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Wow! A fantastic opportunity for QA Manager for a Small Family Manufacturing Company in Leicester has opened.

You will be responsible for ensuring meet all necessary legislative and agreed customer standards and best practice industry guidance with regard to food packaging safety through a robust quality management and risk assessment approach. Implementation and managing BRC to a high grade in regard to food packaging will be your number 1 goal here.

• Responsible for making food packaging safety, quality and integrity decisions to ensure that all products despatched are legal, safe and comply with relevant customer specifications.

• Ensure Health and safety requirements throughout the function are met, and effective HACCP systems are in operation.

• Ensure BRC and any other accreditations are maintained to a high standard

• Work with the production team to ensure standards are understood and met with realistic solutions when needed

• You may be required to help plan production schedules to ensure compliance with accreditations depending on workload.

• Having a robust investigation and follow-up system in place in the event of inconsistencies found invalidations.

• Ensure HACCP and HACCP systems are up to date for all products & are reviewed for each new product launch. Maintain the HACCP folder with up-to-date documentation/ validation/ commissioning records.

• To be involved in customer visits and audits as required.

• As this is a small family business, the above is required for 90% of the time. However, all members of the company are flexible, and you will be expected to want to help in all areas of running the company within reason.


The Ideal Candidate:

Is someone who wants the freedom to define their role in the business and make the most of it.
Although they will have a leading role, they will embrace every opportunity to learn new things and help across the business.

As a valued member of the team, you will bring the following skills and experience: -

• Educated to College/Sixth Form level. A degree in a related field is preferred.

• Prior experience dealing with BRC accreditations / similar accreditations. Food Packaging experience preferred.

• Worked in a manufacturing environment

• HACCP Level 2


Great opportunity for a permanent role.

Flexible working hours of 35 per week and 28 days paid holiday. The right candidate can choose their own schedule and balance their family life.

The annual salary will be £30K

Please be aware that we do not provide visa sponsorships.