Total 11 Others level Quality Assurance / Control job vacancies in Inverness, IV1 1SG

Project Manager
Remote
Permanent - 37.5 hrs per week

We are specialists in technology - providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year!

We deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps - as well as many other technology specialisms.

We specialise in the people side of technology transformation - our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK's cloud training and are a Microsoft Gold delivery partner.

Your Role:
This purpose of this hands on, highly operational, client focused role is to work alongside the Senior Project Manager to scope, plan and manage the successful delivery of large and complex face to face, virtual and digital learning and engagement programmes

Working on behalf of one of QA's key clients you will be responsible for ensuring that your programme achieves its objectives within agreed timescales and budget whilst ensuring that quality measures are continually adhered to.

Responsibilities:

• Manage operational risk within sensible parameters of QA Project and QA Business needs.
• Working alongside the Senior Project Manager you will be responsible for the successful delivery of large complex learning and engagement programmes in line with the plan and budget.
• Work closely with client Stakeholders and Solution Architect to scope the objectives, deliverables, timelines, dependencies, assumptions, risks and quality acceptance criteria.
• Support programme specific resourcing through clear role(s) definition, recruitment and quality assurance.

Skills & Qualification:

• Project Management experience is essential due to the scale and complexity of the programmes
• Fully familiar with project life cycle and methodologies and hold a Prince 2 Practitioner or similar industry recognised qualification
• Experience of complex scheduling
• Experience of resource management
• Experience of effectively managing or mitigating against risk
• Excellent document writing skills
• Stakeholder management at a senior level
• Our salaries are competitive and will be discussed as part of the selection process. What's in it for me?

On top of this, receive QA's outstanding benefits package:

• 27 days annual leave plus bank holidays
• 3 dedicated study days
• Access to 1500+ courses (worth up to £3K each!)
• Medicash - cashback for dentist/physio etc.
• Free virtual GP appointments
• 2 charity/volunteer days
• £500 referral scheme
• A superb Gymflex scheme (ask us about this!)
• Our own BenefitsHub to receive loads of discounts

Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!

You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skill set or learn new things.


Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can email me: - happy to help!

Contract: MOT Tester
Min 8 hours a day work (overtime available)
Pay from £20- £22 p/h
Roles inside and Outside IR35
Payment via PAYE, sole trader, or limited company
What we require from you
Skills and experience to carry out all aspects of MOT testing, covering both cars and light commercials
5 years' workshop experience in a similar role
City and Guilds / NVQ level 3 minimum
Have a full UK driving license and vehicle
Job Types: Full-time, Part-time, Temporary contract, Temp to perm, Freelance
Part-time hours: 40 per week Monday to Friday

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

We require a Property Investment Assistant (Compliance) to co-ordinate Tenant Health and Safety compliance tasks for all Cairn stock in “The Big 6” areas of compliance (gas, electrical, asbestos, lifts, fire safety and water hygiene). To provide an efficient and effective customer care and administration support to the Compliance Team within the Property Services Team. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction and provide support for the Customer Services and Cairn Connect teams where required.

A Basic Disclosure Scotland Scheme check is required for this post.

Please download the job description for full details of the role.

To apply for this job, refer to the ‘How to Apply’ section.

Closing date for receipt of completed applications is Wednesday 9th October 2024 at noon.

It is intended that interviews will take place week commencing 21st October 2024.

Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.

Role: Digital Learning Advisor
Location: Remote (ability to come to a QA office with advanced notice)
Contract: Full time, 37.5 hours per week
Package: competitive salary plus some great benefits

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.

By powering potential - the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.

Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI's are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.

Key Responsibilities:

Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
Work with and support the team of Digital Learning Consultants, other DLA's (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
Professionally engage with both employers and learners to update on progress and plan for realistic progression.
Deal with customer questions and complaints in line with Company policy where appropriate.


About you:

• Excellent verbal and written communication skills
• Ability to engage and motivate learners remotely
• Self-motivated with a customer centric focus
• Strong planning and organising skills
• Ability to solve problems using experience and knowledge to overcome barriers
• Desire to learn and develop

Safeguarding:
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

• an enhanced disclosure check
• Child Barring list check
• qualification checks
• online checks
• medical fitness
• identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
How we'll help with finance matters

In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

A little about QA
At QA, our mission is powering people's potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We're experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we're proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

If this is what you're looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Tim Heaney or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

• Monitoring the quality of customer contacts, through all channels


• Assisting in providing support and guidance to Customer Contact Agents where necessary


• Providing objective feedback regarding work quality and providing support to allow improvement


• Assisting in the implementation of improved systems, processes and procedures


• Building strong relationships with our performance coaches to ensure relevant and up to date training is delivered


• Identifying functional gaps and helping to develop ways of improving service delivery


• Supporting with performance management procedures

• Highly analytical in approach


• A willingness to learn and develop


• Previous coaching and feedback experience


• A great team player and an ability to work independently


• Good communication and presentation skills

• Enhanced Maternity and Paternity Package NB subject to eligibility criteria


• 25 days annual leave plus bank holidays


• Enhanced Health Cash Plan


• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

Base Location: Flexible Scotland, however we will need your base 'home' location to be one of our SSEN offices or depots around the North of Scotland which includes, but is not limited to: Inverness, Elgin, Aberdeen, Lerwick, Dundee, Perth

Salary: £ Market competitive depending on skills and experience + car / allowance + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

We are looking for Protection and Control Engineers to join our Distribution Technical Services team, working within any of our 3 regions in the North of Scotland.

Our Technical Services Team is responsible for providing Design and Operational Services for our Protection and Control Systems on our Distribution Network up to 33kV, ensuring our network operates safely, reliably and continues to develop in order to meet the needs of our future network. As a critical member of the team you will be involved in capital investment and customer connection projects from concept through detailed design and supporting them during construction and energisation.

This is a fantastic time to join a growing team who are critical to enabling SSE to meet its Net Zero ambitions.

Your key responsibilities will be:

- Developing scoping documentation and Main Connections & Protection Diagrams (MC&P).

- Specification of components in the design of P&C schemes such as relays, CTs & VTs and Producing detailed designs including AC/DC schematics.

- Carrying out protection grading studies, producing relay files and settings.

- Producing multicore schedules and termination diagrams for construction.

- Onsite commissioning of protection and control schemes and Onsite protection and control defect investigation.

- Contractor engagement including assessment, verification and approval of engineering design and documentation, ensuring compliance with scope, standards and policy. Witnessing commissioning where required.

To be considered for this role, we would love you to have:

- A high regard for safety with demonstrable experience of risk mitigation.

- A qualification in Electrical Engineering Discipline - a minimum of HNC with relevant experience.

- Previous experience working in design and / or commissioning of power system protection, ideally at a distribution level.

- Operational experience of the Distribution network up to 33kV would be advantageous.

- Knowledge of UK DNO practices and standards and an understanding/appreciation of CDM regulations.

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. Youll be working as part of a bigger team, enabling net zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on 01738 351698.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

Role: Apprentice People Services
Location: Slough - Hybrid ( 2-3 days a week)

About QA:
QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We're currently on an exciting growth trajectory and are looking to welcome an Apprentice into our internal recruitment team. We offer hybrid working (1/2 days in office) so when you're not in the office, you can work from home.
We play a key role in tackling the UK's alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We're talking some of the largest global brands!

About the Position:
Are you someone who's looking to get started in a brand-new career, or wants to take a shift in their current one? If you're looking for an exciting opportunity in an office environment with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you!
You'll be joining QA as an Administrator Apprentice for our People services Team, providing support with various admin tasks that are vital for our efficiency and continued success. Also working as part of our wider HR team, you'll play a key role in the continued growth of QA.

Key Responsibilities:
Support the PS team with the initiation and progress of background checks including employment references, Right to Work checks, criminal disclosure and BPSS checks.
Support with required disclosure check renewals and new checks as identified by the PS team leader or the business.
Check the background check portal on a daily basis, updating relevant systems and informing employee and line manager when clearance has been received.
Initiate any risk assessment following unclear checks, escalating to PS Team Leader for sign-off.
Maintain Sostenuto (SOS) call management system, ensuring that all calls and queries are logged, responded to where necessary and the appropriate audit trails are available

About You:
You'll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service.
Excellent attention to detail.
Computer literate and proficient with Microsoft Office; Outlook, Teams, Excel, Word, etc.
Great written and spoken communication skills.


As an Apprentice at QA, you'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you - completely debt-free! We're offering you Level 3 Apprenticeship along with our strong benefits package; 27 days holiday plus ability to purchase 5 more days, 3 days a year fully paid training, 2 days a year paid charity volunteering, Medicash (healthcare moneyback scheme)



How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Proud member of the Disability Confident employer scheme

Human Resources Compliance Officer
Location: Slough (Hybrid 2- 3 days a week in the office)

Competitive Salary

You'll be the face of the People team to our customers. You'll be responsible for supporting people through the moments that matter during the employee life cycle. You'll be their first point of contact and you'll provide a high quality and customer focused service whilst always trying to make things better.

As the People Services Compliance Officer, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements.

Key Responsibilities:
Support your manager with all compliance obligations throughout the PS administration process.
Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring.
Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category.
Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress.

Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action.

Continued monitoring of;
Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System.
Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required.
BPSS compliance for employees with access to government data both inside and outside of the UK.
Correct disclosure levels

Experience required:
Proven experience of working within a varied and fast paced People team environment.
Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop.
Ability to follow and ensure compliance with processes.
Ability to work independently and use initiative to develop methods for tracking and monitoring compliance.
Experience of delivering high quality customer service.
Experience of Microsoft office suite with intermediate MS Excel.
CIPD level 3, equivalent HR Qualification or experience
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.


How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Proud member of the Disability Confident employer scheme

Role: Operations and Resourcing Specialist
Location: Slough (hybrid)

FIXED TERM CONTRACT - 12 months

Your primary focus is to support with the recruitment and daily operations of Freelance trainers used within the business.

Job Role:
Support the Freelance & Engagement manager with the completion of the recruitment process from pre-screen to on-boarding and vetting, and ensuring all information is recorded accurately

• Deliver excellent levels of customer service which results in positive feedback from both internal and external stakeholders
• Assist with creating/writing job adverts and post on relevant/available media channels to increase/drive candidate attraction
• Assist with data analysis and reporting in areas such as freelance quality & evaluations and freelance spend using PowerBI and internal reporting systems

About you:
Ideally has experience within a recruitment role, dealing with internal or external stakeholders by email, telephone and face to face
Communication and building relationships with a variety of stakeholders of all levels both internal and external
Ideally has a knowledge of the recruitment cycle from taking initial role brief, candidate attraction and screening to candidate management/placement
Understanding of what 'good' customer service is


Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place

At QA, we're 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it's our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.


On top of the salary you'll receive QA's outstanding benefits package:

• 27 days annual leave plus bank holidays with the option to buy/sell up to 5 days per year
• 3 dedicated study days with access to 1500+ courses (worth up to £3K each!)
• Medicash - cashback for dentist/physio etc.
• Free virtual GP appointments
• 2 charity or volunteer days
• Generous referral scheme
• A superb Gymflex scheme (ask us about this!)
• Our Benefits Hub with loads of high street discounts + more

At QA, we celebrate difference. We have a relaxed dress code and a friendly vibe with a lot of wonderful social and digital groups (from photography to gardening and everything in between). We team you up with a buddy to help get you acquainted with your new colleagues when you start.

We welcome applications from any and every background and we are proud to be a Disability Confident employer. All applicants with a Disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, do you require. To apply, click and fill in our easy to fill application form with your CV. Want a chat before you apply? Find me on LinkedIn - Tim Heaney or email me: - happy to help!

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.

Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Apply now - here's how! Simply hit the APPLY Here button.

#LI-TH1 #LI-hybrid

Proud member of the Disability Confident employer scheme

Role: IT Business Systems Manager (Higher Education)

Location: Flexible - Commutable to London weekly



Your role will have overall responsibility to serve as the strategic interface between the various business units and IT at all levels (including executive). Serving as a trusted advisor and being the primary IT contact to business stakeholders.



Key Responsibilities:

Providing support in delivering technology products that meets the needs of the business. Focusing on strategic initiatives and planning activities for their business area. Proactively sharing knowledge of technology risks and opportunities to improve efficiency and effectiveness of business units.



Working across multiple business functions and areas you will be responsible for the development and implementation of solution roadmaps and to ensure successful introduction of change across the organisation and with customers. In addition you will work with business stakeholders to develop and maintain a roadmap of platform enhancement and to develop budget recommendations.


Your Experience & Knowledge:

• Extensive experience in a similar IT Business Systems Manager role.
• Experience working in/around business units and customer teams with a good understanding of the benefits that software can deliver to enhance both the customer and internal teams experience.
• Strong technical background with excellent knowledge of business applications, CRM systems and reporting platforms
• Experience working in a team supporting platform enhancement and continual development
• Analytical background with the ability to analyse and interpret data sets and articulate observations, conclusions and recommendations
• Experience of communicating with and influencing senior stakeholders

About QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.

What We'll Do For You!

• Competitive salary with a whole host of excellent benefits!
• 3 full training days from a wide range of courses
• Continuous performance development
• 27 days annual leave
• 2 days off for charity work
• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
• Work with some of the biggest brands there are!

Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. 



How we'll help with finance matters:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme. 



Personal growth:

Learning and opportunity is at the core of what we do - and that applies to you too! 



You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.  



Our people:

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this. 



We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. 



If this is what you're looking for, here are the next steps: 

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Proud member of the Disability Confident employer scheme

Quality Analyst

£22,452

Inverness

Marston Holdings have grown organically and through acquisition to provide a multitude of end-to-end services that support the implementation of public policy. In a nutshell, we support the government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are looking for a Quality Analyst to join our Inverness office on a full-time, permanent basis. The role of a Quality Analyst is to assist in ensuring our quality standards are met on all telephone calls, written correspondence and data processing across all the services we provide in our contact centre. This will involve quality monitoring, maintaining feedback loop with staff and management, and identifying opportunities for continuous improvement.

What you will be doing:

• Monitoring the quality of customer contacts, through all channels
• Assisting in providing support and guidance to Customer Contact Agents where necessary
• Providing objective feedback regarding work quality and providing support to allow improvement
• Assisting in the implementation of improved systems, processes and procedures
• Building strong relationships with our performance coaches to ensure relevant and up to date training is delivered
• Identifying functional gaps and helping to develop ways of improving service delivery
• Supporting with performance management procedures

What we are looking for:

• Highly analytical in approach
• A willingness to learn and develop
• Previous coaching and feedback experience
• A great team player and an ability to work independently
• Good communication and presentation skills

What's in it for you?

• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Enhanced Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.