Total 6 front desk officer job vacancies in Quality Assurance / Control category in Walton on Thames, KT12 1GH

About the Role

We are looking for a values based Quality Assurance Officer to join our team.

The post is hybrid, and the successful applicant will be expected to travel into Kingston up to twice a week to conduct Quality Assurance visits to Adult Social Care providers, as well as to work in the office at the Guildhall Complex up to twice a month. The day to day work includes:

Conduct Quality Assurance visits to providers of home care, care homes, supported living, and other sites.

Support providers in resolving concerns about their service

Support providers through the Provider Concerns Process, if serious risks are identified.

Support the team manager in facilitating meetings with stakeholders and forums with providers to raise awareness and share experiences.

About you

Essential qualifications, experience and skills we are looking for include:

Experience of working with providers of adult social care

Experience of working with local authorities and/or health providers

Experience of supporting adult safeguarding concerns,

Knowledge of relevant legislation, such as the Care Act 2014, Mental Capacity Act, Mental Health Act

Able to demonstrate the STAR values of RBK, and a person centred, non blame approach to resolving concerns.

Able to write reports and take minutes to a good standard

A team player

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.

Employees have access to a wide range of benefits, some of which include:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Three volunteering days per year in Kingston
Flexible and agile working arrangements
Comprehensive learning and development programme
Discounts on a range of local shops, restaurants, gyms and leisure centres
Interest free season ticket loans
Local Government Pension Scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership

Proud member of the Disability Confident employer scheme

Compliance & Procurement Officer
Kingston upon Thames
Homelessness & Mental Health Focussed Homelessness Service
12 Weeks
36 hours
£18.99 LTD / £16.19 PAYE (inc hol)
Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE
Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.

• Ensure properties meet safety standards and support rough sleeper rehousing placements.
• Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
• Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
• Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
• Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
• Oversee property management expenditures and payments related to rough sleeper schemes.
• Prepare quarterly GLA reports and other required statistical data.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.

• Proven experience in marketing and procurement of private sector properties with a track record in lettings.
• Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
• Familiarity with private leasing schemes, including financial and operational considerations.
• Understanding of rough sleepers' needs within temporary accommodations.
• Skilled in partnership working, negotiation, and case management.

THE CONTRACT

• 36 hours, Monday to Friday, 9am-5pm
• 12 weeks with potential for extension or a permanent position
• Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £25

Proactively undertake staff engagement to promote the Trust Values and Behaviours and staff well-being Perform the duties of Quality Controller (MGPS) as specified in HTM02 for UHNM Trust medical gases systems or be eligible to attend a training session and be eligible to be added to the National register of QCMGPs Participate in appropriate rotas, including weekend and bank holiday working To achieve this, you will need to have knowledge of PQMS, excellent organisational, communication and digital skills and a high degree of attention to detail. You will be supported in this role by an experienced team and actively encouraged to enrol on courses and study days to further your personal development. You will promote the service at Trust, Regional and National forums including posters at conferences and support wider projects and business development opportunities. This is a great time to be a part of the Pharmacy Technical Services Team at UHNM.

Proactively undertake staff engagement to promote the Trust Values and Behaviours and staff well-being Perform the duties of Quality Controller (MGPS) as specified in HTM02 for UHNM Trust medical gases systems or be eligible to attend a training session and be eligible to be added to the National register of QCMGPs Participate in appropriate rotas, including weekend and bank holiday working To achieve this, you will need to have knowledge of PQMS, excellent organisational, communication and digital skills and a high degree of attention to detail. You will be supported in this role by an experienced team and actively encouraged to enrol on courses and study days to further your personal development. You will promote the service at Trust, Regional and National forums including posters at conferences and support wider projects and business development opportunities. This is a great time to be a part of the Pharmacy Technical Services Team at UHNM.

Typing and general clerical support for the Sterile Services Department including filing, photocopying, handling of mail, answering the telephone, receiving visitors etc. Preparation design and replenishment of all of the routine forms and documentation required by the department or the Sterile Services Management Team. Input of all information relating to the goods and services provided in order to facilitate re-charge to the department. Provision of monthly information required as by the Finance Department relating to goods/services . Systematic recording of all information relating to the personnel within the department as notified by the Sterile Services Team Leaders, Quality & Compliance and Production managers. Liaison with all customers of the Department and all departments/organisations providing goods or services to the Sterile Services Department. Assistance in implementation and maintenance of all standards required by the ISO 13485 Quality System and Procedures. Calculation and summarisation of routine management information relating to the department (i.e. staff sickness, absence levels, production figures key performance indicators (KPIs) and other pertinent statistics as requested by the Decontamination). Inputting of tray and instrument information etc. into the NEXUS computerised traceability system. Completion of all housekeeping and maintenance duties required with the NEXUS traceability system in order to ensure it always achieves optimum performance. Design of forms and spreadsheets etc. for both routine management information and also for compliance documents with the departments quality system. Update and maintain CSSD Premises Assurance Model (PAM) information. Providing support/relief cover for the other clerical staff managed by the CSSD Management Team. Complete staff records and salaries and wages information on a weekly/monthly basis. Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; work place accidents; and promote zero tolerance on violence against staff Take responsibility for personal development and education and the development of a Personal Development Plan. Compile/input any orders via the Oracle re-ordering system as requested by the manager, ready for authorisation and ensure completion of associated paperwork e.g. Single Action Tender form (SAT). Recording of incidents via DATIX and maintenance of CSSD Risk Register on the Insights system and update relevant Risk Management documentation. Any other duties as deemed to be appropriate to the role and grade of the post holder. Control of Infection Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, and environmental hygiene. To undertake annual training/updates in infection prevention and control. Communication and Working Relationships Reporting directly to the Decontamination Manager/Head of Decontamination Services. Communicate with a range of people, both internal and external on a range of matters. This includes:- NTH Solutions Management Team Sterile Services Departmental staff Clinical and Non-Clinical staff Consultants External customers and organisations Quality Auditors Suppliers Handling customer enquiries (internal and external). The most challenging part of the job To maintain, update and develop the departmental Quality System including the Quality Procedures, Policies and Work Instruction manuals to enable the department to meet the requirements of ISO 13485 and MDR compliance. Criminal Records Bureau Disclosure Check This post is deemed to require a Disclosure Check Advanced Level with the Criminal Records Bureau. Further information on the Disclosure Service is available from www.disclosure.gov.uk This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and conditions of employment. The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.

Compliance Officer needed in Kingston

The hourly rate is £239.35 per day PAYE

This is a temporary role

The reference number is: RQ1263103

The successful candidate will report to an Asset & Compliance Lead Officer and will manage and offer guidance in all aspects of Fire Safety and Asbestos compliance for buildings owned or managed by the Housing Landlord.

They will act as the main point of contact for compliance related issues including the commissioning of works via maintenance or specialist companies. Training will be available to enable the Officer to ensure legal compliance and adherence to regulations and guidance.

Ideally they will have experience of working within a regulatory framework where compliance, risk management and precise outcomes are essential. A comprehensive understanding of Fire Safety Act, Asbestos awareness particularly where it relates to social housing is essential. Having, or developing, a good knowledge of risk assessments and safety measures and controls within buildings, you should also be familiar with the Health and Safety Act, Regulatory Reform and all current Building Regulations.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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