Total 113 job vacancies by Prudential Assurance Company Singapore (pte) Limited

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This position will support the Head of Product Excellence & Transformation in driving the overall end-to-end product development projects and continuous improvement in the overall product development process and transformation.

The individual is also the central point of contact for the assigned products/projects to ensure all processes are in place, coordinate its implementation and ensuring proper governance are in place.

This will include but not limited to, supporting the launch of more innovative products with greater speed to meet the needs of our customers and distributors. This position will report into the Head of Product Excellence & Transformation.

Job Description

• Lead product development process and facilitate cross-functional teams to execute the agreed product plan, while ensuring compliance with the product development policy and SOPs
• Ensure effective communication between the Product management team and our core internal partners in Finance, Technology, Customer Experience, Life Operations, Marketing and Distribution
• Provides regular communication and updates on progress ensure visibility and action on the key risks and issues
• Collaborate with the Product managers and other stakeholders to manage timeline and track implementation progress for the entire product development cycle, from pre-launch to post-launch
• Ensure completion of product launch signoffs, record management of all relevant documents and post-launch review under Product Management
• Identify areas of optimisation and improvements by deconstructing issues and proposing solutions for future improvement

Who we are looking for

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Analytical and strong problem-solving abilities
• Dynamic individual who strives in fast moving environment
• Strong analytical, quantitative, problem solving, communication (written and verbal), presentation, and relationship management skills; with a high degree of tact.

Working Experience

• Diploma / Degree with between 5 to 10 years of relevant experience with successful track records
• Prior life insurance product development and implementation experience would be preferred

Education

• Diploma/Degree in Finance/Business/Project Management relevant fields of studies

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

Reporting to the Head of ERM, the Head, Business Continuity Management will be responsible for co-ordinating the development and implementation of the Business Continuity (BC) and IT Disaster Recovery (ITDR) programmes to minimize business impact due to operational disruption, with a focus on recovery and resumption of critical business services to fulfil business and regulatory obligations.

Job Description:

Key Responsibilities:

• Oversee the delivery of the Business Continuity Management (BCM) programme for the business in accordance with Group policies and standards
• Oversee all DSII management and adherence of MAS 134
• Develop and maintain comprehensive entity level BC and Incidence Management (IM) plans
• Coordinate the creation of departmental Business Impact Analyses (BIA) and BC plans
• Support execution of the BC plans and coordinate the efforts of crisis management response and recovery
• Manage annual ITDR exercises with IT department and business department stakeholders
• Facilitate training and exercises to prepare staff for handling disruptions effectively including coordinating industry wide stress scenario exercises
• Ensure compliance with internal and regulatory BCM requirements and guidelines (include fulfilling all reporting requirements)
• Provide secretariat support for Steering Committee meetings
• Perform third party due diligence assessments on BC preparedness
• Manage BC enquiries from internal stakeholders
• Assist in Incident discussion, assessments and reporting

Desired Experience and Skills:

• Proven experience (at least 12+ years) in Business Continuity Management and/or IT disaster recovery programme delivery, preferably within a financial institution.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities with internal and external stakeholders
• Knowledge and implementation experience of applicable laws and regulations in the insurance sector
• Strong understanding of business continuity standards and best practices
• Experienced in coordinating BC and IT disaster recovery exercises

Qualifications:

• Bachelor’s or Master’s degree in Business Management, Computer Science, or related field
• Professional certifications such as CBCP, MBCP, PMP, DRI or ISO would also be highly desirable

Language:

Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

• Manage and track project development from beginning to end, including working with stakeholders to ensure implementation of business requirements and performing user testing of the configured rules in the system.
• Ensure that all project deliverables are executed within timeframe and budget.
• Regular report on project progress, issues and solutions to stakeholders.
• Align and implement customer loyalty programs together with customer, marketing and sales teams to drive business goals and outcomes, such as customer acquisition and retention.
• Track and follow up with issues, requirements and enhancements on the platform.
• Measure and propose strategies to improve the effectiveness of customer loyalty programs
• Coordinate with customer service to resolve issues promptly and improve customer experience.
• Analyze customer feedback and behavior to identify opportunities for improvement.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Who we are looking for

Competencies & Personal Traits

• Proven experience in project management, including managing multiple projects simultaneously.
• Customer-centric mindset with proven experience in a customer-facing role, focusing on customer satisfaction and loyalty.
• Self-motivated and independent with the ability to perform tasks effectively and accurately.
• Strong analytical and problem-solving skills with ability to analyse customer behaviour data or trending reports.
• Able to handle large volume of requests and adapt to changing business needs to cater for the different customer/market conditions.
• Team player.
• Good communication and interpersonal skills.
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook.
• Familiarity with CRM software or customer loyalty platforms will be a bonus.

Working Experience

• Minimum 3- 5 years of relevant working experience

Education

• Bachelor’s degree in Marketing, Business, or a related field is preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Description

The IT Governance Manager plays a crucial role in establishing and maintaining a robust governance framework within the IT department. This position is instrumental in identifying and closing process and governance gaps, ensuring the alignment of IT practices with organizational goals and regulatory requirements.

KEY RESPONSIBILITIES

Governance Framework Development

• Design and implement IT governance frameworks, policies, and procedures to support the organization's strategic objectives.
• Ensure compliance with industry standards, regulatory requirements, and best practices.

Process Improvement

• Identify gaps in existing IT processes and governance structures and develop action plans to address these deficiencies.
• Lead continuous improvement initiatives to enhance the efficiency and effectiveness of IT governance operations.
• Collaborate with cross-functional teams to streamline processes and ensure consistency across the organization.

Risk Management

• Conduct risk assessments to identify potential threats to IT governance.
• Develop and implement risk mitigation strategies to safeguard the organization's IT assets and data.

Performance Monitoring

• Establish metrics and KPIs to monitor the performance of IT governance and process improvement initiatives.
• Prepare and present regular reports to senior management on the status of governance and process improvement efforts.

Stakeholder Engagement

• Engage with key stakeholders to gather feedback and ensure alignment of IT governance initiatives with business needs.
• Provide training and support to staff on IT governance and process improvement practices.

QUALIFICATIONS / EXPERIENCE

• Bachelor degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT governance, risk management, or a related discipline.
• Proven track record of identifying and closing process and governance gaps.
• Strong understanding of IT governance frameworks and industry standards (e.g., COBIT, ITIL, ISO/IEC 27001).
• Excellent analytical and problem-solving skills.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in using governance, risk, and compliance (GRC) tools and software.

Job Profile Summary:

In this role, you drive continuous change and improvement in the IT Division by taking initiative and ensuring plans are setup, monitored and implemented. You will work closely with various stakeholders to manage the IT Division Portfolio in the themes of budgets, resources, IT deliveries and key milestones. This role will focus on the financial oversight and management of the IT Division's budget and includes planning, forecasting, and tracking IT expenditures, as well as ensuring alignment with the organization's financial strategies and objectives. The role requires collaboration with stakeholders to manage budgetary concerns and provide financial insights for IT projects and initiatives. This position reports to the Head of IT Portfolio Management

Job Description:

• Support the overall management of the IT Division's budget, including forecasting and expenditure tracking.
• Implement financial tracking and reporting methodologies to assess budget performance and forecast future financial needs.
• Manage the review and approval process for IT engagements and budget requests, ensuring compliance to organisational policies.
• Respond to inquiries regarding IT budget information and provide timely and accurate reports to stakeholders.
• Support in the management of the IT Division resources and planning.
• Support in the governance of the Software Development Lifecycle (SDLC) procedures, ensuring adherence of the policy, standards and procedures for software and platform development.
• Support the facilitation of the Change Advisory Board (CAB) process and ensure compliance for all change and releases.
• Schedule, organise, collate, and socialise IT Portfolio information among various stakeholders as required.
• Drive or participate in the delivery of IT Division initiatives in meeting required milestones.
• Support internal and external audit or assurance related activities.

Who we are looking for:

Competencies & Personal Traits

• A track record of working in dynamic environments independently with minimal supervision.
• Strong sense of ownership and commitment to deliver responsibilities in a timely manner.
• Excellent verbal, written and interpersonal communication skills.
• Organised and detail orientated, with a willingness to embrace tools to work more efficiently.

Working Experience:

• At least 2 years of working experience with portfolio management and/or managing mid-sized IT projects through Agile and/or Waterfall methodologies.
• At least 3 years of working experience with financial management and budgeting within an IT context.
• Understanding of IT project delivery concepts and their financial implications.
• Experience in the facilitation of governance, budget review, steering and other project / portfolio related meetings.
• Experience in stakeholder management, especially senior management highly desirable.
• Knowledge in JIRA, Confluence, advanced Excel or scripting highly desirable

Education:

• Bachelor degree (Business, Finance, IT or equivalent)
• Finance, Insurance, IT and/or Project management certifications / qualifications highly desirable

Language:

• Good written and spoken English

Job Profile Summary:

We are seeking a detail-oriented and knowledgeable candidate specializing in Policy Administration. This role is designed for a seasoned professional who excels as an individual contributor, bringing deep expertise in policy administration processes. The ideal candidate will be instrumental in ensuring the accuracy, compliance, and efficiency of policy-related activities, particularly for new business issuance and renewal processing for Group Business. You will report to the Team Lead, Enterprise Business Operations and work closely with internal & external stakeholders to ensure smooth daily operation of the Billing section of Enterprise Business Operation Department.

Job Description:

Policy Administration Expertise:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes but not limited to issuance of bills, policy contracts and endorsements.
• Ensure accurate and efficient processing of complex policy administration tasks, aligning with client expectations and company standards while maintaining compliance with regulatory requirements.

Process Improvement and Documentation:

• Identify areas for process improvement within policy administration and contribute to the development and implementation of enhancements.
• Define and document business requirements specific to policy administration, ensuring alignment with operational needs and regulatory standards.
• Lead and participate in User Acceptance Testing (UAT) for system updates and enhancements, ensuring that new functionalities meet business requirements and improve policy administration processes.

Quality Control and Compliance:

• Conduct thorough quality checks on policy documentation and administration processes to ensure accuracy and adherence to internal standards and external regulations.
• Prepare for and participate in internal and external audits, ensuring compliance and addressing any findings promptly.

Stakeholder Communication and Technical Support:

• Act as a key point of contact for internal and external stakeholders on policy administration matters, providing clear and concise communication.
• Provide technical support and guidance to the policy administration team, helping resolve complex issues and escalations.
• Other Ad hoc assigned tasks based on business needs

Who we are looking for:

Competencies & Personal Traits

• Deep expertise in policy administration processes and regulations.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent problem-solving skills and the ability to manage complex issues.
• Proficient in relevant software and tools for policy administration.
• Ability to work independently and take ownership of projects and tasks.
• Experience in preparing process flows and participating in tender pitches.
• Curiosity in exploring new tools and solutions to address operational needs
• Possess good communication skills, both verbal and written, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
• Positive, influencing and willing to embrace change.

Working Experience

• 4 to 6 years of working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme
• Knowledge of Group Insurance products is a must
• Good knowledge of MS Office applications

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Job Profile Summary:

The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to enhance sales engagement and point of sales processes through partnering with key stakeholders.

As a Business Digitalisation Manager, you will be responsible for driving new digital capabilities / platforms and adoption:

• Enable lead management, prospecting and managing relationship with existing customers;
• Build new digital capabilities / platforms to transform our point of sales and other distribution processes aligned with our distribution strategy;
• Enhance our current core distributor business platforms to modernize and futureproof the business.

You will also support stakeholder management and change management for these new capabilities / platforms launched to drive maximum adoption across our channels.

Job Description:

• Drive and support the development of next generation distribution digital capabilities to enhance lead management, customer prospecting, and relationship management through collaboration with various Group and PACS teams.
• Engage distributors in the design process to ensure user-led design that drive ambassadorship and meet customers and business needs.
• Oversee and drive adoption of our prospecting platform to enhance leads management and sales conversion to support the company’s growth ambition.
• Maintain and ensure the operating effectiveness of the prospecting platform, while overseeing the design and implementation of new features / functionalities.
• Work closely with Technology, Customer, Compliance and Risks to ensure quality in delivery, maximise business value and enhance prioritization decisions.
• Driving adoption strategy, change management, training and communications in new launches / releases.
• Oversee delivery quality by working closely with Technology and Quality Assurance in UAT reviews and sign-offs and ensuring operational readiness of each release.
• Monitor project / initiative progress and escalate risks and issues and follow through on remediations / mitigations.
• Support Head of Distribution Digital Enablement in driving the digital transformation across distribution channels.

Who we are looking for:

Competencies & Personal Traits

• Ability to translate complex business requirements into actionable deliverables
• Deep understanding of project governance, execution and project risk management standards
• Data driven and passionate about digital transformation
• Ability to deliver execution excellence in a fast-paced, agile environment and adapting to changing priorities
• Innovative and collaborative mindset
• Good business acumen
• Experience in using project management systems like JIRA, Confluence or design tools such as Figma is a plus
• Certifications in digital transformation methodologies, agile project management, or related fields will be preferred.

Working Experience

• 3 to 5 years in overseeing or supporting sales digital platforms, transformation project management and execution related roles in the financial / insurance sectors
• Experienced in navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes

Education

• Degree in any discipline, preferably related to Digital, Information System & Technology or related field

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Corporate Services, the role will be responsible for supporting cost management and ensuring that projects are executed in accordance with established governance frameworks and standards.

This role involves monitoring project performance, identifying risks, and providing recommendations to improve project governance. On top of that this role involves collecting and analyzing data to estimate costs, identifying cost-saving opportunities, and providing detailed reports to management.

Job Description

Responsibilities include, but are not limited to, the following:

• Collect and analyze data to estimate costs related to labor, materials, overhead, and other operational expenses.
• Identify and recommend cost-saving opportunities.
• Perform cost variance analysis, comparing budgeted costs to actual costs.
• Perform risk analysis to identify potential cost overruns and mitigate risks.
• Assist in financial planning and forecasting activities.
• Identify and partner various stakeholders to drive optimization initiatives across Corporate Services (Third Party Risk Management, Procurement and Workplace Services) with the aim to drive operational efficiency, cost savings or risk mitigation
• Work with Workplace Services vendors on gathering utilities consumption data and travel information and analyze for ESG reporting
• Provide project management oversight on Corporate Services Strategic Projects
• Collaborate with project managers and stakeholders to ensure effective governance practices.

Who we are looking for

Competencies and Personality Traits

• Proficient in Microsoft Excel, PowerPoint and Word and Power Apps
• Experience of using Source-to-Pay system will be a plus
• Effective written and verbal communication skills, ability to communicate effectively with internal and external stakeholders
• Self-driven, independent and able to work under pressure
• Ability to cope with complexity and takes initiative
• Ability to work with others as a team player
• Customer focus and service orientation

Work Experience

• Candidate must have minimally 3 years of work experience, preferably reporting or project management
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.
• Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Has an aptitude for innovation.
• High integrity and ethics.

Education

• Bachelor’s degree as a minimum academic qualification

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

Your role is crucial for ensuring that the company operates within legal boundaries, adheres to regulations, and maintains ethical standards. Your responsibilities include overseeing regulatory compliance, assessing risks, and designing and implementing risk and compliance programs. Effective communication, analytical thinking, and ethical integrity are essential skills for success in this role.

Job Description:

• Develop and implement company policies, Group’s requirements, and regulations.
• Provide guidance and assistance to business units regarding relevant regulations specific to the insurance industry. Integrate regulatory requirements into business plans and processes.
• Stay informed about insurance regulations, consultation papers, and new pronouncements. Ensure that these updates are incorporated into the procedures and disseminated to the relevant key stakeholders.
• Identify risks that could impair the company's reputation, information security, or general operations and implement ways to mitigate or eliminate them entirely.
• Collaborate with business functions to document controls related to risk management, compliance with insurance laws and regulations, established compliance programs, internal controls, and operational processes.
• Work with relevant business units to address regulatory requirements and implement relevant measures to address identified risks.
• Clearly articulate compliance-related matters to representatives and/or business units.
• Assist in managing internal audit reviews/projects related to financial, operational, and sales advisory process aspects specific to risk and compliance.
• Assist in monitoring control systems to deal with violations of regulations and internal policies.
• Review existing processes relating to data privacy, regulatory, sales compliance and financial crimes requirements.
• Provide regular and/or ad-hoc reporting to relevant governance forums.
• Undertake ad-hoc tasks, projects or reviews as directed by Head of Risk and Compliance.

Competencies & Personal Traits

Who we are looking for:

• Experience in regulated insurance financial institution
• Familiar with all applicable statutes, rules, and regulations relevant to the Financial Advisers industry, including the Financial Advisers Act, MAS Codes, Notices, Guidelines, and AML/CFT regulations.
• Excellent communicator with ability to translate regulatory requirements relevant to the business and representatives.
• Nimble and flexible to change, able to adapt to fast-paced and changing situations.
• Experience in Compliance and Risk processes.
• Organized and meticulous.
• Good stakeholder management and enjoys working with people at all levels of seniority.

Working Experience:

• At least 4-6 years of working experience in risk and/or compliance roles. This experience is preferably gained within the insurance industry.
• Exposure to the Financial Advisers sector, regulatory compliance, and risk management is highly valuable.

Education:

• Degree in any discipline.

Language:

• Strong command of the English language.

Job Profile Summary:

In this role, you will design, develop, and provide support for platform/s for Prudential. This is a hands-on software engineering & software engineering leadership role.

We are looking for an Engineering who is passionate around solving business problems through innovation & engineering practices. This role requires the candidate to have depth of knowledge and expertise that can be applied to all aspects of the software development lifecycle, as well as partner continuously with multiple stakeholders regularly to stay focused on common goals.

As part of this dynamic role, you will work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities of Prudential Singapore.

Job Description:

• Work as part of a team of developers to analyze, design, develop, test, deploy and support applications to meet business objectives.
• Maintain and support the applications in accordance to Service Level Agreement.
• Deliver applications in accordance to relevant IT policies and procedures
• Resolve new/complex problems which may impact the application.

Who we are looking for:

• Strong background in design/development (functional and non-blocking programming) and support of large web-based systems, complete software product lifecycle exposure
• Strong culture on Software Testing (Unit Test, TDD, BDD)
• 5-8 years of Back End development experience
• Experience and affinity with Agile development methodologies (Scrum, Kanban)
• Complexity estimation / planning poker
• Strong background in design/development of Java/Spring Boot based systems.
• Strong understanding of environment management, release management, code versioning, engineering best practices, and deployment methodologies
• Must have Experience with:
• Java 11+
• RESTful APIs and Microservices development (Spring Boot, Spring Cloud)
• TDD/BDD (JUnit, Mockito and cucumber)
• Any RDBMS and NoSQL
• Code Version Control tools (GIT, bitbucket)
• Basic of DevOps (CI/CD, Docker, Kubernetes)
• Basic of Cloud platform (Services like Kubernetes, API Gateway)
• Basic of Event Bus (confluent - Kafka)

Working Experience:

• More than 8 years in designing, developing, and maintaining IT applications.
• Experience in leading / supervising an application development team.
• Experience in Agile software development
• Experience with 3rd party vendor management is an added advantage.

Education:

• Bachelor in Computer Science, Computer Engineering or equivalent

Language:

• Fluent written and spoken English

Job Profile Summary:

Reporting to Lead, Manpower Development, you will be responsible for the end-to-end workflow for the Apprentice Programme, from outreach, selection, matching, onboarding, training, OJT to post programme evaluation.

You will also be responsible for reviewing the processes and workflows to keep up to date, as well as provide data analysis for programme effectiveness and performance of the apprentices.

Job Description:

• Plan and coordinate candidate outreach through various sources, including campuses, job portals, career fairs, and networking sessions.
• Assist in the shortlisting and selection process for candidates.
• Liaise with assigned mentors to match apprentices.
• Collaborate with the HR business partner to administer the onboarding of selected apprentices.
• Coordinate with the Learning and Development team to schedule training for apprentices.
• Track the performance of apprentices throughout the programme.
• Update related policies and workflows to align with company and/or industry changes, ensuring adherence to company standards and regulatory requirements.
• Provide data management and analytics support to the Lead, Manpower Development, focusing on programme effectiveness and apprentice performance.
• Assist in marketing the programme to various internal and external stakeholders.

Who we are looking for:

Competencies & Personal Traits

• Creative and analytical mind
• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good coordinating and negotiating abilities
• Dynamic individual who strives in fast moving environment
• Possess strong self-leadership qualities and a mindset towards excellence
• Good with numbers, and adept in MS Excel and MS PowerPoint

Working Experience:

• Minimum 2 years of working experience in insurance agency management work or recruitment acquisition and onboarding related work

Professional Qualifications:

• CMFAS certification is an advantage

Education:

• Degree in any discipline

Language:

• Strong command of the English language

Work Format:

• Hybrid

In this role, you will be working on the product delivery function of the New Business/ Policy Servicing team. You will report to a Team Manager overseeing the Operations Product Delivery team and ensure a timely and seamless experience in launching new products.

Job Description:

Work with the product delivery committee in rolling out new products

• Represent New Business/Policy servicing team in product meetings with the team manager.
• Work with New Business/Policy servicing teams in coming up with business requirements for submission to product delivery committee to ensure that operational requirements are catered for.
• Work with technology team on UAT test plans and UAT output review and sign off.
• Prepare and conduct training on the new products for New Business/Policy servicing teams.
• Monitor post implementation progress to ensure smooth product roll out
• Document business/handling rules of products launched in the existing SOP/User guides.

Who we are looking for:

• Keen learner and able to work independently
• Customer-oriented, with good interpersonal and communication skills
• Meticulous, able to process requests with accuracy and meet service standards
• Problem solving skills
• Proficient in MS Office
• Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
• Able to perform under tight timelines and pressure.
• Courageous in speaking up in meetings/discussions.

Working Experience:

• Knowledge on Life, ILP and Term insurance plans.
• Experienced in UAT testing
• Knowledge across New Business/ Policy Services functions preferred.
• Experienced in product development process

Education:

• Degree holder

Language:

English

Job Profile Summary:

Join us in the midst of a rapid and exciting transformation! We are driving a customer-centric strategy, adopting new technologies, revamping our digital platforms, and building new digital capabilities.

The Distribution Digital Enablement team is at the forefront of our digital agenda. We design innovative solutions, solve complex problems, prioritize backlogs, and develop a clear roadmap for future digital initiatives.

As part of this dynamic team, you will support the Digital Transformation Lead in transforming our financial planning and point of sales platform. You will drive the ideation, development and iteration of product features, and play a crucial role in stakeholder management and change management to ensure maximum adoption of new capabilities and platforms across our channels.

Job Description:

• Drive the continuous ideation, development, launching, and iteration of product features on web and app platforms
• Gather and analyze feedback from stakeholders and users to identify areas of improvement and spearhead research on new features
• Innovate to enhance user experience and explore integration opportunities with other systems
• Envision and design end-to-end business processes and journeys
• Provide business logic recommendations and solutions aligned with business objectives
• Understand and represent the business unit to articulate business value and prioritise product features
• Collaborate closely with PACS Technology, Customer, Compliance, and Risk teams to ensure quality delivery
• Work with Business Analysts to capture business requirements accurately and drive the review and approval of user stories.
• Actively participate in planning meetings with Tech Product Owners, Business Analysts, and Engineers to clarify business requirements and prioritize the backlog.
• Oversee delivery quality by collaborating closely with Engineering and Quality Assurance teams during UAT reviews, sign-offs and live verification to ensure operational readiness for each release
• Prepare training and communication materials for new launches to ensure business readiness and drive adoption.
• Monitor project progress, provide updates, and escalate risks and issues as needed, following up on actionable items and mitigations.
• Communicate product updates, milestones, and priorities to internal and external stakeholders.

Who we are looking for:

Competencies & Personal Traits

• Excellent skills in MS Office Suite and familiarity with project management tools such as Jira and Confluence.
• Strong understanding of user-centered design principles with experience in conducting user research and incorporating feedback.
• Strong understanding of project governance, execution, and risk management standards.
• Ability to think creatively and work effectively with cross-functional teams.
• Willingness to take ownership and be accountable for results.
• Ability to leverage data to drive decisions and improvements.
• Logical, detail-minded, and proactive in identifying and addressing issues.
• Strong command of English with excellent written, analytical, verbal, and interpersonal communication skills.
• Ability to manage and collaborate with stakeholders at all levels, effectively communicating complex ideas to diverse audiences.
• Strong attention to detail, ability to organize complex situations, and manage multiple tasks within tight timelines.
• Fast learner, excited to work in a fast-paced, autonomous environment, and able to manage ambiguity.
• Ability to define product vision and inspire stakeholders towards achieving it.
• Effective team player who is self-driven and able to work independently
• Curious and not afraid to challenge the status quo

Working Experience:

• At least 3 - 5 years of experience in digital transformation projects, digital product management, business analyst related roles in the financial/insurance sector preferred
• Experience working in Agile/Scrum environments

Job Profile Summary:

We are looking for a Distribution Operation Specialist, who will be an integral role in performing daily operations support for Distribution and ensure that we take our service levels to greater heights to support our agents and partners.

Job Description:

• Review and approve applications for sales activities and campaign management
• Act as 1st line of reviewers for marketing materials submitted by Agency force
• Document and consolidate appeals for Appeal committee, execute Appeal committee’s decisions
• Document and update on all SOPs within Agency Division to ensure consistency in all processes
• Review SOC deviation application, Introducer application, Agency Leader proxy application, CPF Medisave Contribution reminders
• Execute other daily agency operations to deliver timely and comprehensive administrative support (Sales Admin & Support, Incentives and Payment Processing)
• Coordinate key projects for Agency Service and Transfer of Policy team
• Other assigned ad hoc duties

Who we are looking for:

Competencies & Personal Traits

• Able to work and thrive in a fast-paced, rapidly changing work environment
• Attention to details
• Advanced MS office skills, especially Excel or PowerBI
• Able to work in a team
• Enthusiastic and energetic in getting things done.
• Strong communication and interpersonal skills

Working Experience:

• 1-2 years experiences in operations and/or distribution support
• Preferably experiences in insurance/financial industry

Education:

• Degree in any discipline

As member of the High Net Worth (HNW) Underwriting team, you will provide dedicated and prioritized customer service to our HNW segment’s key stakeholders and our HNW clients by ensuring delivery of key service objectives through efficient and effective management of the New Business application.

• Work closely with the HNW Underwriters and other business units to ensure that applications are processed accurately and that all service level agreements are met
• Perform consistent engagement with the relevant stakeholders through the end to end New Business journey for positive and seamless customer journey
• Follow through on all aspects of the journey through documented follow-up cycle.
• Provide updates to advisers and intermediaries of their client’s application status
• Communicate with medical service providers to ensure that the reports are delivered promptly
• Ad-hoc process improvement projects

Who we are looking for:

• Strong working knowledge of underwriting principles, new business processes, insurance laws and regulations.
• Conflict resolution and relationship management skills
• Excellent communication, interpersonal, critical thinking and problem-solving skills
• Customer-centric with ability to work under pressure
• Details oriented, meticulous
• Self-motivated, independent
• Strong initiative, keen learner
• Excellent MS Excel / Power BI skills

Working Experience

• At least 5 years of relevant working experience
• Professional insurance qualification