Cornell Store Tech Connect Sales Associates engage customers using relationship skills and inspire them to see what's possible with technology. In addition, they build quality relationships with customers, making them feel excited, confident, and appreciated while providing them with relevant and memorable solutions.
Cornell Store Tech Connect team members maintain knowledge of technology products and services through necessary training and certifications as well as self-development. The sales associate learns fundamental sales and customer service skills.
Our team supports the operational processes of sales, returns, and exchanges when working in customer service. They also work closely with other employees to demonstrate, promote, and sell products and services within all store sales zones as needed.
Schedule: Variable, based on availability, business needs, and work performance; some nights, weekends and holidays may be required
General Responsibilities:
Process transactions such as sales orders, returns and exchanges
Demonstrate, advise, promote, sell, and set up new products & services within specified sales zones as needed
Maintain visual merchandising standards within the department
Maintain knowledge of technology products and services through necessary trainings and certifications as well as self-development
We value your ability to:
Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to our customer’s needs
Engage customers using acquired skills to complete and support the customer experience and embraces our learning culture to continuously improve existing skills. Applies the appropriate knowledge and expertise through ongoing learning and self-development
Achieve profitable growth to meet team and individual goals while enabling an excellent customer shopping experience
Utilize available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times
Maintain merchandising and department readiness to serve customers within a specified area
Must have a pleasant personality, excellent customer service skills and enjoy working with the public
Moderate computer/systems competency
Demonstrated experience in being a team player, ability to juggle multiple priorities, and working in a fast-paced environment
Excellent oral and written communication skills.
Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed
Ability to stand for long periods of time
Prior retail sales experience is helpful but not required.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary Retail Assistant
Job Family:
Temporary Auxiliary Services
Level:
No Grade - Hourly
Pay Rate Type:
Hourly
Pay Range:
Refer to Posting Language
Remote Option Availability:
Fully Onsite
Company:
Contact Name:
Jana English
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
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Union Positions
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2024-02-22
